内容正文:
2026年上学期高二期末考试
英语
注意事项:
1.答卷前,考生务必将自己的姓名、准考证号填写在答题卡上。
2.回答选择题时,选出每小题答案后,用铅笔把答题卡对应题目的答案标号涂黑;如需改动,用橡皮擦干净后,再选涂其他答案标号。回答非选择题时,将答案写在答题卡上,写在试卷上无效。
3.考试结束后,本试卷和答题卡一并交回。
一、听力-选择题:本大题共20小题,共30分。
1.What are the speakers mainly talking about?
A. Organic food. B. Some farmers. C. Some chemicals.
2.What will the speakers do?
A. Go to the cinema. B. Read a book. C. Buy tickets.
3.What is the man going to do?
A. Advertise in a newspaper. B. Make a telephone call.
C. Go for an interview.
4.What are the speakers mainly talking about?
A. The transportation.
B. The urban landscape.
C. The environmental protection.
5.How will the woman spend the summer holiday?
A. By learning a new language. B. By relaxing at home.
C. By doing some sport.
听下面一段较长对话,回答以下小题。
6.What did the speakers do last night?
A. They went to see some drawings.
B. They attended a drawing class.
C. They had a party.
7.Why did the man call the woman?
A. To offer her a ride. B. To apologise to her.
C. To invite her out.
听下面一段较长对话,回答以下小题。
8.What is Tom Delaney's disadvantage?
A. He is short. B. He looks old.
C. He lacks experience.
9.What are the speakers doing?
A. Seeing a film. B. Choosing an actor.
C. Attending a party.
听下面一段较长对话,回答以下小题。
10.Where does the conversation probably take place?
A. In a classroom. B. In a gym. C. In a street.
11.Who are the classes aimed at?
A. Kids. B. Adults.
C. People of all ages.
12.Why do most people learn martial arts?
A. To keep healthy. B. To defend themselves.
C. To enter sports events.
听下面一段较长对话,回答以下小题。
13.How does the woman feel about her performance?
A. Satisfied. B. Excited. C. Disappointed.
14.How far did the woman run every day at primary school?
A. 8 miles. B. 10 miles. C. 16 miles.
15.When did the woman begin to take part in many competitions?
A. Since she was at primary school.
B. When she was at middle school.
C. After she was at college.
16.What does the woman think of long-distance running?
A. It's quite natural. B. It's rather relaxing.
C. It's really hard.
听下面一段较长对话,回答以下小题。
17.Why does the woman call the man?
A. To report a cable emergency.
B. To tell a thunderstorm accident.
C. To describe a computer system breakdown.
18.According to the man, what caused the woman's emergency?
A. Lightning. B. Power failure. C. Cable cut.
19.What does the man suggest the woman do before the technician comes?
A. Call the cable centre for sure.
B. Keep the cable connected.
C. Turn the TV off.
20.When is the technician most likely to arrive?
A. On Saturday morning. B. On Tuesday afternoon.
C. On Tuesday morning.
二、阅读理解:本大题共15小题,共37.5分。
A
Kew Gardens is one of the most famous botanic gardens in the world. Whether you love plants, science, or just want to enjoy a beautiful day outdoors, Kew Gardens has something for you!
Library and Archives
Kew’s Library and Archives collection extends 2,000 years of plant knowledge and discovery. With information on the naming,①classification, uses of plants and conservation, it’s truly a valuable②storehouse of plant stories. Discover the history and some highlights from our library and historical records.
Date: 16 May/6 June/14 July, 2026
Price: Free, booking required
Material World
The exhibition dives into the interesting connections between cloth materials, plants and sustainability, exploring the hidden stories behind daily-used items. Here, you can see artworks made from natural materials. Think about the future of eco-friendly fashion with creative shows. And you can enjoy traditional handicrafts and the wisdom of natives.
Date: 20 September to 2 November, 2026
Price: Included with entry to the Gardens
Monthly British Sign Language Tours
For visitors who use British Sign Language, these walking tours are led by our specially-trained tour guides and offer a wonderful overview of the Gardens, its history and important scientific work. Join us for a fun-filled adventure through interactive storytelling, outdoor exploration and hands-on activities.
Date: 8 June/13 July/10 August, 2026
Price: Free, and free entry to the Gardens
The Nash Sessions
Join the club’s house band Ronnie Scott’s All Stars as they take you on a journey through the last 60 years of jazz. Hear incredible music from 1959 to the present day, performed by the UK’s finest jazz musicians. The current Ronnie Scott’s All Stars is composed of the pianist James Pearson, bassist Sam Burgess and drummer Chris Higginbottom.
Date: 22 May, 2026
Price: From £30
21.What can visitors do in the Library and Archives?
A. Learn about the eco-friendly fashion.
B. Appreciate hand-made artworks.
C. Explore the history of plant knowledge.
D. Enjoy a jazz music performance.
22.When can visitors enjoy the Material World exhibition?
A. On 22 May, 2026. B. On 14 July, 2026.
C. On 10 August, 2026. D. On 30 September, 2026.
23.Which activity provides free admission to Kew Gardens?
A. Library and Archives.
B. Material World.
C. Monthly British Sign Language Tours.
D. The Nash Sessions.
B
Learning any language is hard, but learning English can be especially challenging. Why? Because native speakers use the language in ways that textbooks could never describe. In particular, words that British people use cause many language students to scratch their heads.
Hereˈs an example: You overhear a Briton calling someone a “wazzock”. But what exactly is a wazzock? This word, in fact, means a foolish person, although thereˈs nothing about it that would help you guess that. There are many strange terms like this in British English—the Oxford English Dictionary would be much smaller without these odd usages filling its pages.
How can these odd words be explained? Part of the answer is the British sense of humor. Britons donˈt like to take things too seriously, and this is evident through many British words and phrases. For example, to “spend a penny” means to use the bathroom. It refers to the days when people had to pay a penny to use a public toilet.
In an interview, British linguist David Crystal suggested there may be historical reasons for the large number of odd words and phrases in British English. He thought that they began in the late 16th and early 17th centuries. This was a great age for the theater, when Shakespeare and other writers worked hard to keep up with the demand for new plays. The theaterˈs popularity also provided an incentive(刺激)to create new words.
With this in mind, perhaps Shakespeare and his peers(同行)are responsible for unusual British words such as “codswallop” and “balderdash”—which both, ironically(讽刺地), mean “nonsense”.
While these strange words may be confusing to non-native speakers, they certainly make studying English a lot more interesting.
24.What may make it hard for non-native speakers to learn English?
A. The large English vocabulary. B. Complex grammar rules.
C. A great many strange words. D. Out-of-date English textbooks.
25.Why does the author mention the example of “spend a penny”?
A. To show what typical British sense of humor is.
B. To explain how some strange phrases were created.
C. To explain the meaning and background of the phrase.
D. To show British peopleˈs attitude toward strange words.
26.Which statement may David Crystal agree with?
A. Shakespeare created many nonsense words.
B. Shakespeareˈs works are hard due to the odd words.
C. The theaterˈs 17th-century success led to many odd words.
D. The odd words in new plays helped the theaterˈs popularity.
27.What is the text mainly about?
A. The development of British English.
B. The origin and meanings of British humor.
C. Shakespeareˈs influence on British English.
D. Some reasons for odd words in British English.
C
Parrots are known for being cheerful and colorful birds with a chatty side. To①spotlight these beautiful birds, Nayan Shrimal and Venus Bird from The Paper Ark have launched The Parrot Project, in which they create lifelike paper portraits (肖像) in their likeness for a good cause.
“This series is a respect to these amazing birds and their contribution to our ecosystem,” the artists said. To them, parrots are not only beautiful birds that have inspired them creatively but also a species that has long②been subjected to exploitation. “Many parrot species are threatened and some are near to extinction,” Shrimal and Bird explained. “They are suffering a lot due to③deforestation and pet trade and we wanted to shine light on the importance of these species in our ecosystem through our art.”
To create these realistic pieces, they begin by picking a species from their collection of bird books. Once they settle on a parrot, they carry out some online research to get all the information needed for a faithful description. “Each species is created keeping in mind their habitat so each artwork in this series shows the bird perching (栖息) on the tree or plant which is either their favorite plant or their perching tree,” the artists share.
Each bird is made up of tiny paper bits, put together following a drawing previously made by the team. They also carefully paint each piece to truly capture the details that make the species so unique, such as the yellow spots on the head of the red-tailed black cockatoo or the ombre (渐变色) feathers of the Scarlet Macaw.
The detailed portraits are now available for sale online, with the artists donating 10% from each sale towards parrot conservation. “Our primary purpose with this series is to motivate people to learn about these beautiful birds and their importance in our ecosystem and the threats they are facing,” Shrimal and Bird explain. “We want our audience to come together and take steps to conserve this species.”
28.What motivated Nayan Shrimal and Venus Bird to initiate The Parrot Project?
A. The overpopulation of certain parrot species.
B. The threats of human activities to the parrots.
C. Their personal fascination with parrots as pets.
D. The requirement of an environmental organization.
29.How do the artists ensure their paper parrots true to life?
A. By using high-tech to create the models.
B. By using real feathers in their artworks.
C. By using photographs as a direct reference.
D. By researching all details about the species.
30.Why are there specific trees or plants in the parrot portraits?
A. To add artistic value to the portraits.
B. To identify the parrot species easily.
C. To show the bird in its natural habitat.
D. To make the artworks more complicated.
31.What can The Parrot Project help do according to the text?
A. To ban the pet trade of parrots.
B. To connect people with animals.
C. To research different species of parrots.
D. To raise awareness of parrots’ conservation.
D
In the desert in Peru, over 300 new ancient drawings were discovered by using Artificial Intelligence (AI) and drones (无人机). The Nazca people, who lived in the area over 2,000 years ago, made the drawings by removing the reddish top layer (层) of rocks in the desert. The drawings are called "geoglyphs (地画)". The Nazca Lines, which are a famous group of huge ancient drawings, include many different kinds of geoglyphs, from simple shapes to pictures of animals and plants, usually drawn with a single long,①winding line.
The first geoglyph was discovered in 1927. Since then, scientists have found around 430 geoglyphs in the area. Now, using AI and drones, scientists have found 303 new geoglyphs. The discovery of one geoglyph used to take three or four years, but now may be done in two or three months. However, the AI program also made lots of mistakes—for every 36 possible geoglyphs the program found, the scientists discovered only one actual geoglyph. Even so, the new method of turning up geoglyphs was much faster than the scientists could have managed without drones and AI.
To find the new geoglyphs, the scientists trained a special AI program to analyze satellite images for potential geoglyphs. They spent over 2,600 hours looking at places the AI had advised. They took lots of pictures with drones and worked on the ground in Peru to check out the locations. Most of the new-found geoglyphs are smaller than the ones already discovered, and are about nine meters in length. Many of them seem to show humans as well as animals.
The scientists are still trying to②figure out what the geoglyphs mean. For one thing, the scientists discovered paths in the Nazca Desert. The scientists believe these paths were made by the Nazca people walking through the desert, and that the smaller geoglyphs were meant to be seen by these travellers. The scientists also believe the larger geoglyphs are different and may have been used for celebrations or other special events.
32.How were the Nazca geoglyphs created?
A. By adding red rocks. B. By carving in the soil.
C. By copying winding lines. D. By clearing rock surface layers.
33.Why does the author list the figures in paragraph 2?
A. To stress the efficiency of the new method.
B. To show the dronesˈ imperfection.
C. To argue for more funding.
D. To prove AIˈs accuracy.
34.What can be inferred about the process of discovering new geoglyphs?
A. Drones were used for initial checks.
B. Fieldwork confirmed AI suggestions.
C. AI identified all geoglyphs precisely.
D. Satellites ignored some new geoglyphs.
35.What do the scientists think the larger geoglyphs were likely to be used for?
A. Wildlife adoration. B. Desert decoration.
C. Special occasions. D. Road signs.
三、阅读七选五:本大题共5小题,共12.5分。
How Loneliness Is Killing Us
Loneliness is absolutely a widespread issue in our society, but it’s been growing for decades. Loneliness is the sense that “I am less connected to other people than I want to be.” (36) And that makes it different from isolation (独处). I can deliberately isolate myself and feel great about that, but only you can tell if you’re lonely.
(37) In some studies, as many as 60% of people will say that they feel lonely much of the time. Young adults aged 16 to 24 are the loneliest age group.
There are many factors that are responsible for that. Loneliness was on the rise from the 1950s in part because of the rise of private cars. We’ve become a much more mobile society where the networks of family and friends get loose as people move for jobs and other kinds of opportunities like education.
(38) But then it①tears us away from the communities we are born into and spend much of our lives creating. When television came into the American home, there was more of a decline in investing in our communities. And that was made worse as the digital revolution gave us more and more screens to look at.
Research finds loneliness is dangerous to our health. (39) In addition, people who are lonely in late life have more rapid brain decline.
The choice we can make to keep us on a good path of② well-being is to invest in our relationships with other people. (40) You belong. You matter. You’re connected.
A. It’s a very subjective experience.
B. All of that is good on the one hand.
C. You may feel lost and may have low confidence.
D. Stress coming from loneliness causes physical breakdown.
E. Since the 1950s, people have been less and less invested in other people.
F. People go to faraway colleges and only get in touch with families on screens.
G. A good way is to find an activity around other people where you are comfortable.
四、完形填空:本大题共15小题,共15分。
My family moved to England when I was little, and my English then was rather poor. One day, our English teacher asked us to (41) what type of food we had for breakfast. Coming from a Spanish-speaking home, I replied with “cereal con leche” (42) . However, my teacher was confused and asked me to (43) my answer. Feeling shy, I became silent. Since then, I had thought to myself that I wouldnˈt (44) in class unless completely necessary.
After learning about that, my mom said to me, “People usually think less skilled people are disadvantaged. But I think the definition of advantage is too (45) . You can view this misadventure as the driving force behind (46) .” These words helped me achieve success.
Now as a 22-year-old graduate, I am (47) because of my academic(学业的)excellence. I make a speech and share my story of learning English at the graduation ceremony: While we were studying, my mom would (48) me with the words, “Letˈs study for another half hour and make progress together, Fiorella.” That gave me more (49) energy. We would sit and laugh at the table as we (50) to spell words aloud. Learning turned into a fun game. I found (51) in gaining knowledge and watching Mom learn English. On test days, I would (52) what we had done the day before, especially our (53) , to help me remember the correct spellings.
Looking back, I believe my (54) has helped shape who I am today. Not being a native English speaker makes me work harder and admire different cultures. It turns out to be my biggest (55) at the entrance to further opportunities.
41.A. make B. grow C. share D. prepare
42.A. calmly B. impatiently C. seriously D. immediately
43.A. repeat B. conclude C. collect D. check
44.A. play B. debate C. speak D. think
45.A. narrow B. correct C. complete D. basic
46.A. research B. progress C. curiosity D. kindness
47.A. recognised B. questioned C. appreciated D. interviewed
48.A. change B. introduce C. remind D. encourage
49.A. physical B. positive C. traditional D. creative
50.A. forgot B. agreed C. struggled D. helped
51.A. trouble B. pride C. risk D. joy
52.A. carry out B. reflect on C. worry about D. refer to
53.A. hobbies B. excuses C. errors D. decisions
54.A. judgment B. promise C. background D. imagination
55.A. advantage B. challenge C. dream D. goal
五、语法填空:本大题共1小题,共15分。
Our class is comprised of thirty students, most of (56) come from the countryside in poverty. Deep down, all of us envision (57) (us) attaining respectful jobs in urban cities in the near future. Dreams (58) (root) in our hearts, we work hard and entirely devote ourselves to our study all day. We are firmly convinced that only if we spare no effort to work can we (59) (broad) our vision and boost our ability (60) (tackle) crises. We learn by combining conventional learning methods (61) modern ones to expand our knowledge so as to output what we have learned in the future. Certainly, (62) is essential that we shouldnˈt yield to difficulties. Indeed,too much homework tends to generate much strain and we will be overcome with (63) (anxious) if it is not properly treated. (64) (fortune), we have alternative methods to alleviate our frustration. For instance, we can relax in our leisure time. Besides, maintaining a nutritious diet is also essential even though we have a shortage of money. On the assumption that we always have such an intense and widespread interest in study, it is estimated that we can turn our dreams into reality, which in turn will enable us to live a (65) (good) life that we have been looking forward to.
六、书面表达:本大题共1小题,共15分。
66.假如你是李华,你的英国笔友Peter来信说近期要来北京,希望你为他制订一个三天的旅行计划。请你根据以下提示给他写一封回信。
时间
活动
第一天
参观故宫博物院
第二天
参观中国美术馆
第三天
……
注意:
(1)写作词数应为80个左右;
(2)请按如下格式作答。
参考词汇:故宫博物院the Palace Museum中国美术馆the National Art Museum of China
Dear Peter,
Iˈm so happy to hear youˈre coming to Beijing. ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Looking forward to meeting you soon!
Yours,
Li Hua
七、任务型读写:本大题共1小题,共25分。
58.阅读下面材料,根据其内容和所给段落开头语续写两段,使之构成一篇完整的短文。
Amy is good at making pies, which got her a job at the Good Times restaurant months ago. And she was often regarded as the best worker there. Recently, she became the supervisor(主管)of the restaurant. She was kind and friendly to all the colleagues and the customers.
One morning, Amy was taking orders when she heard a conversation. “What you did there was great, Mason! It was hard to carry the old lady safely out of the fire. For a moment, I thought you couldnˈt make it, my friend,” one man said. Then the other man replied, “Yeah, it was difficult, but thatˈs our job. And you were the hero, Gordon. You carried that girl on your shoulder and her dog in your hand. Itˈs going to appear in the newspapers.”
From their clothing and conversation, Amy knew they were firefighters. And she quickly realized that they were talking about the previous nightˈs fire at the old hotel on the other end of the road. Then the man named Gordon continued, “I donˈt care about being in the papers. The little girl and her dog reminded me of my own daughter. Sheˈs constantly asking for a dog.”
Amy was moved by the courage and sincerity of the two men. She wanted to show her appreciation for their selfless service. “How about helping pay for their meal?” she thought.
However, she wasnˈt a rich girl at all. Weeks ago, her father had an accident and broke his legs. The operation cost a lot of money. And he needed a wheelchair to move around so that he could live an easier life. But her family was poor and a good wheelchair wasnˈt cheap. Amy was trying hard to save money for her fatherˈs wheelchair. And she still needed a lot of money. “Well, the firefightersˈ meal wonˈt cost too much,” Amy finally thought.
注意:
(1)续写词数应为150个左右;
(2)请按如下格式作答。
Paragraph 1:
Then she went to the cashier(收银员)and secretly paid for their meal. ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Paragraph 2:
The next day, the firefighters began raising money for Amyˈs fatherˈs wheelchair. ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
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2026年上学期高二期末考试
英语答案和解析
【答案】
1. A 2. A 3. C 4. C 5. B 6. C 7. B
8. C 9. B 10. B 11. C 12. A 13. A 14. C
15. B 16. A 17. A 18. A 19. C 20. C 21. C
22. D 23. C 24. C 25. B 26. C 27. D 28. B
29. D 30. C 31. D 32. D 33. A 34. B 35. C
36. A 37. E 38. B 39. D 40. G 41. C 42. D
43. A 44. C 45. A 46. B 47. A 48. D 49. B
50. C 51. D 52. B 53. C 54. C 55. A
56. whom 57.ourselves 58.rooted 59.broaden 60.to tackle
61.with 62.it 63.anxiety 64.Fortunately 65.better
66. Dear Peter,
Iˈm so happy to hear youˈre coming to Beijing. I think it is a good chance for you to experience Chinese culture. Here is the travel plan I make for you.
On the first day, you may go to the Palace Museum. It is well worth visiting. The National Art Museum of China is a good choice for the next day, because you can appreciate traditional Chinese paintings. If you have interest in the life of local people, I strongly suggest you visit Laoshe Teahouse on the last day. Besides drinking tea, you can chat with people there, which will surely be interesting and relaxing.
Looking forward to meeting you soon!
Yours,
Li Hua
67. Paragraph 1:
Then she went to the cashier(收银员)and secretly paid for their meal. Amy didnˈt want the firefighters to know about her action; she just hoped that this small act of kindness would show her respect for them. As the firefighters finished their meal and went to pay, the cashier informed them that someone had already paid for it. Surprised and grateful, the firefighters looked around the restaurant to see if they could spot the kind-hearted person, but Amy had secretly gone back to work in the kitchen. The firefighters found the manager and insisted on being told the truth. Finally, they knew it was Amy and learned about her financial difficulties.
Paragraph 2:
The next day, the firefighters began raising money for Amyˈs fatherˈs wheelchair. They organized fundraisers and even set up an online donation campaign. News of Amyˈs deed and her fatherˈs need spread quickly among the community. The communityˈs response was overwhelming, and soon enough, they raised enough money for a quality wheelchair. This act of support not only strengthened Amyˈs faith in humanity but also reminded everyone that acts of kindness, no matter how small, could have a profound impact on lives.
听力原文:
1. 听力原文:
W: There are so many kinds of food. Which should I choose?
M: If I were you, Iˈd go for organic food.
W: Why? Whatˈs the advantage of it?
M: The advantage is that it is healthier. You know, organic farmers usually use natural waste from animals to feed crops, which keeps the soil free from chemicals.
2. 听力原文:
M: Youˈve got the tickets I booked in advance?
W: Yes, here they are. Letˈs go at once because the filmˈs about to start.
3. 听力原文:
M: Hello, my name is John Arber, and Iˈm calling to ask about the position advertised in Fridayˈs Daily Mail.
W: Yes, the position is still open. You could come over and have a talk with us tomorrow.
4. 听力原文:
W: The air in the city now is fresher than before. Donˈt you think so?
M: Yes. Thereˈs less smog. More plants grow around the city and they work quite well.
W: Yeah. And the environmental awareness of local people has increased, so cars and factories release less waste gas such as carbon dioxide.
5. 听力原文:
M: Would you rather learn a new language or attempt a new sport this summer holiday?
W: To tell you the truth, Iˈd rather not do either. Iˈd prefer to stay at home and watch TV.
6~7. 听力原文:
W: Hello!
M: Hi, Jane. This is Sam. Iˈm calling to apologise for last night. It was so foolish of me to put my drink on your drawings.
W: Oh, donˈt worry about it, Sam. Accidents happen, at parties especially. Hey, Iˈm sorry I wasnˈt able to drive you home. Did you get home all fight last night?
M: Yes, thanks. I took a taxi...
8~9. 听力原文:
W: Now, letˈs move on to the lead role. Brad Peters is definitely good-looking enough. But is he tall enough?
M: No, he isnˈt. Heˈs only I metre 70. What about Tom Delaney? Heˈs very attractive.
W: But he hasnˈt had enough experience. Heˈs only acted in one film.
M: Well, Michael Lamb is famous enough -- Everyone knows him. Heˈs appeared in lots of films.
W: Yeah, but heˈs too old. Heˈll be 50 next year.
M: What about Dave Wilson?
W: Heˈs always very busy. Iˈm sure he hasnˈt got enough time.
10~12. 听力原文:
M: Hello, welcome to Red Dragon Martial Arts Centre.
W: Hi. Someone was handing out fliers in the street for your gym. Could you please tell me a bit more?
M: Well, we have a wide variety of classes, including kickboxing, tai chi as well as yoga.
W: Iˈm worried that Iˈm a bit too old. Is it just for kids?
M: There are people of all ages taking classes here.
W: But arenˈt your classes designed to train people for fighting?
M: Martial arts can be viewed as aggressive fighting sports by some people. But we understand most people train here for other reasons.
W: Like self-defence?
M: Well, that is one aspect. For most people, martial arts are simply a great way to keep fit.
13~16. 听力原文:
M: Congratulations on your success in the marathon! Are you pleased with your performance?
W: Yes, very much. It was my new record and it was also quite a windy day.
M: Could you tell me about your early days in Kenya? When did you start running?
W: My brother and I used to run to school every day. We lived about eight miles from the nearest primary school and as it took too long to walk, we used to run to school and back. When I went to middle school I used to join a lot of competitions, mainly middle and long distance races.
M: What are your future plans?
W: I want to run in the Olympics next year. I hope Iˈll be chosen for our national team, so Iˈm going to plan a hard training programme.
M: Is it a hard life, being a long-distance runner?
W: Where we live, we have some of the most beautiful countryside in the world. Itˈs a pleasure just to run over those hills. It may sound hard to you, but for me running is as natural as breathing.
17~20. 听力原文:
M: Charter Cable, can I help you?
W: Yes, hi, we have an emergency. Our TV went out in the middle of our favourite show.
M: I am sorry to hear that, maˈam. Can I have your name and account number please?
W: Yes, itˈs GS and my account number is 854452.
M: Can you please give me the last four digits of your social security number.
W: Yes, itˈs 0253.
M: Okay, our system is showing that there are strong thunderstorms in your area. Did you hear any noise when the TV went out?
W: Yes, we heard a loud noise.
M: Oh, your TV could have been struck by lightning: Is the TV still on?
W: Yeah, itˈs on but the screen is just all blank.
M: Okay, please turn the TV off until one of our technicians can come out and take a look at it.
W: Can someone come right now to fix it?
M: I donˈt think so, maˈam. Let me check our computer systems. The next available appointment is going to be next Tuesday morning.
W: But today is Saturday!
M: I am sorry, thatˈs the earliest available time.
W: All right. I can be here Tuesday morning. What time?
M: A technician will be there sometime between 8:00 and 11:00.
W: Okay, Iˈll be home during that time.
M: Is there anything else I can do for you today?
W: No, thank you.
M: Goodbye.
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