内容正文:
Unit 2 Understanding each other
communication
Lead-in
What is the best way to understand each other?
我们有两只耳朵和一个嘴巴,所以我们可以听到的是我们所说的两倍。 —— 爱比克泰德
Pre-reading
1.Do you think you are an effective communicator?Why or why not?
2.How do you think you could sharpen your communication skills?
Let’s read the lecture transcript about effective communication.
Pre-reading
Here is a lecture transcript about effective communication. Let's read it together.
Effective communication 有效沟通
If you heard someone shout “Hey you!” from across the room, how would you react? Just these two words can carry a lot of information. They could be interpreted as a welcoming greeting from a close friend, especially if accompanied by a gentle smile. When spoken by a stranger, they can function as a means of attracting your attention. Much of what we communicate
is dependent not only on the words we use, but also on how we
use them. So, let’s look a little deeper into the topic of communication.
para.1
如果你听到有人在房间另一头喊“嘿,朋友!”,你会有什么反应?仅仅这两个词就能承载很多信息。它们可以解读成来自一位好朋友的欢迎问候,尤其是伴随着温柔的微笑时。当一个陌生人这样说时,这句话可以当作吸引你注意力的一种方式。我们沟通的许多内容不仅取决于我们所使用的词语,还取决于我们如何运用它们。因此,让我们更深入地研究一下沟通这个话题。
Read Para. 1 and answer the question.
1. What’s the function of the example here?
A. To support the author’s opinion
B. To introduce/ lead to the topic
C. To stress the importance of effective communication
D. To define the effective communication
topic
Step3:Detailed Reading
example
Communication is the process of exchanging information between a sender and a receiver. The sender encodes a message and sends it face to face, or through video, telephone, mail or social media. This message is then received and decoded by the receiver. In response, the receiver sends an encoded message back, which is referred to as feedback. This feedback is decoded by the original sender and the entire cycle repeats itself until they have finished communicating.
para.2
沟通是一位发送者和一位接收者之间交换信息的过程。发送者对一条信息进行编码然后当面发送出去,或是通过视频、电话、邮件或社交媒体。这条信息随后被接收者收到并解码。作为回应,接收者再发回一条编码信息,这被称为 反馈。这条反馈再被原先的发送者解码,然后整个循环过程不断重复,直到他们完成沟通。
Read Para. 2 and answer the questions.
1. What is communication?
Communication is the process of exchanging information between a sender and a receiver.
2. What is the effective communication cycle?
receive and _________ the message,
and send back _________
________ a message
Para 2
feedback
encode
The entire cycle ________ itself until the communication ends.
A sender
2. What is the effective communication cycle?
decode
repeats
A receiver
________ this feedback
decode
This communication process can be challenging but, with practice and patience, you can become a highly competent communicator. To accomplish this, you need to know with whom you are communicating. What is their age or position? What is their relationship with you? What expectations and cultural backgrounds do they have? Once you have obtained this information, you can use it to determine how best to communicate with them.
para.3
这一沟通的过程可能是具有挑战性的,但是经过练习且拥有耐心,你就可以成为一名技术高超的沟通者。要实现这个目标,你需要知道你在和谁沟通。他们的年龄多大或者职位如何?他们和你是什么关系?他们有什么期待、是什么文化背景?一旦获得了这些信息,你就可以据此决定如何最好地与他们沟通。
Depending on whether you are communicating with a stranger, friend, family member or co-worker, you will need to decide which communication channel best suits the situation. Furthermore, you will need to determine the appropriate style to use and how complex your choice of words should be. For example, if you are a business person negotiating with a large enterprise about a deal, you should do it face to face, using formal language in a straightforward manner.
para.3
根据你是否在跟一位陌生人、朋友、家人或者同事在沟通,你将需要决定哪种沟通渠道最适合当下的情况。此外,你还要决定使用何种恰当的风格,以及选词应该有多复杂。例如,如果你是一名商务人士,正在与一家大型企业洽谈一笔交易,你应该面对面地、用正式的语言并以直截了当的方式进行沟通。
age
1
2
3
6
5
4
position
relationship
….
cultural
backgrounds
expectations
decide which _________________ __________ best suits the situation
determine the _________________ _________ to use and how _________ your choice of words should be
communication
channel
appropriate
style
complex
Read Para. 3 and answer the questions.
1.What information can help you determine how best to communicate with others?
age
1
2
3
6
5
4
position
relationship
….
cultural backgrounds
expectations
a father who is asked to come to the school
around 40
perhaps a businessman
teacher-parent
seem well-educated
academic performances
in school
formal language
face to face
in a straightforward manner
2.How should we communicate with others best?
his kid/my student
Your body language is equally important, since it reveals a lot about your thoughts and attitudes. Make sure it clearly supports the message you want to deliver. A smile shows you are attentive to the issues being discussed, while looking away with your arms folded can indicate disinterest and create distrust or
friction. Additionally, you should not ignore the other person’s body language, which will give you clues as to whether the conversation is going well or not.
para.4
你的肢体语言同样重要,因为它可以透露很多关于你的想法和态度的信息。确保你的肢体语言明确地支持你想要传达的信息。微笑表明你对正在讨论的问题很关注,而双臂交叉、看向别处则会表示你不感兴趣,这样会造成不信任或引起摩擦。此外,你不应该忽视对方的肢体语言,它会为你提供线索,告诉你谈话是否进展顺利。
When you notice a change in the other person’s body language, you should adjust how you are communicating accordingly. If someone looks at you with a confused expression, this could indicate that they have not completely understood your point. Then you will need to clarify your message before moving on.
para.4
当你注意到对方的肢体语言产生变化时,你应该相应地调整你的沟通方式。如果有人用困惑的表情看着你,这可能表明他们还没有完全理解你的观点。那么在继续对话之前,你将需要进一步阐明你的信息。
(2)Your body language is equally important.
Detailed Reading: read Pa. 3-5 and answer the questions.
Your body language The other person’s body language
Why
How
Examples show you are attentive to the issues being discussed
indicate disinterest and create distrust or friction
It reveals a lot about your ______________________.
It gives us ______ as to whether the conversation is going well or not.
Make sure it clearly _______ the message you want to deliver
When noticing a change, you should ______ your communication accordingly.
Someone looking at you with a _________ expression indicates that they have not completely understood your point. Then you will need to _________ your message before moving on.
thoughts and attitudes
clues
supports
adjust
a smile
looking away with arms folded
confused
clarify
While being knowledgeable about body language is vital, the
value of empathy should not be understated. Seek to understand the other person’s emotions, by putting yourself in their shoes and looking at the situation from their perspective.
para.5
虽然了解肢体语言至关重要,但是也不应轻视同理心的价值。通过设身处地地,从对方的角度看待情况,从而试着理解对方的情绪。
Suppose you are discussing a project with your partner, who has just lost an important basketball game and is inactive. To engage him or her in the discussion and make your communication more effective, you may express your sympathy by, for instance, saying, “I understand how you feel ...” However, some issues may be complicated and you may be confused about why others feel the way they do.
para.5
假设你正在和你的合作伙伴讨论一个项目,对方刚刚输掉了一场重要的篮球比赛,因而表现不积极。为了让他(她)参与到讨论中来,并且使你的沟通更为有效,你可以通过语言表达你的同感,比如对他(她)说,“我理解你的感受……”。然而,有些问题可能是复杂的,你可能会对其他人为什么会有那样的感受感到困惑。
Only when you give serious consideration to their points of view will you be able to see what accounts for their emotions and empathize with them. You may not approve of their ideas but at least you will see where they are coming from, which means you can make adjustments to your own tone and choice of words accordingly.
para.5
只有当你认真考虑他们的观点时才能明白他们为什么有这样的情绪,并与他们产生共鸣。你可能不赞同他们的观点,但至少你会明白这些观点是从何而来,这意味着你可以相应地调整自己的语气和用词。
1.at least
2.empathize with
3.account for
4.make adjustments to
5.see v.
6.points of view
7.approve of (approval n.)
8.give serious consideration to
9.tone and choice of words
10.accordingly adv.
11.mean v.
12.be able to do
1.与…… 产生共鸣
2.至少
3.对…… 做出调整
4.解释说明;占比例
5.相应地(副词)
6.赞同(名词形式:批准;赞成;许可)
7.了解;明白;见证(动词)
8.认真考虑
9.意味着(动词)
10.能够做...
11.观点
12.语气和用词
Effective communication will enable you to settle differences and disagreements appropriately and improve your interactions with others. Good communication skills will also help you build trust and gain respect, allowing relationships to become more positive and productive. So, get practising and good luck!
para.6
有效沟通会让你妥善处理不同意见和分歧,改善与他人的互动。良好的沟通技巧也会帮助你建立信任、赢得尊重,让人际关系变得更加积极且富有成效。所以,开始练习吧,祝你好运!
Passage Structure Analysis
Part1:
Introduction
Part2:Definition of communication
Part3:
communication skills
Part4: Significance of effective communication
Part3:
communication skills
23
How to become a highly competent communicator?
Detailed Reading: read Pa. 3-5 and answer the questions.
How to become a highly competent communicator
(1)Knowing _________________________________ is needed.
(2)Your _______________ is equally important.
(3)The value of ________ should not be understated.
with whom you are communicating
body language
empathy
Detailed Reading: read Pa. 3-5 and answer the questions.
(1)Knowing with whom you are communicating is needed.
2.What kinds of information you need to know about the person you are communicating?
3.Why should we know this information?
Detailed Reading: read Pa. 3-5 and answer the questions.
(1)Knowing with whom you are communicating is needed.
What is their age or position? What is their relationship with you? What expectations and cultural backgrounds do they have?
2.What kinds of information you need to know about the person you are comminucating?
3.Why should we know this information?
Detailed Reading: read Pa. 3-5 and answer the questions.
(1)Knowing with whom you are communicating is needed.
The information obtained decides which communication channel best suits the situation and determines the appropriate style to use and how complex your words should be.
4.How can you seek to understand the other person’s emotion?
We can seek to understand the other person’s emotion by putting ourselves in their shoes and looking at the situation from their perspective. In complicated cases, we need to give serious consideration to their point of view.
Detailed Reading: read Pa. 3-5 and answer the question.
(3)The value of empathy should not be understated.
Detailed Reading: read Pa. 6 and answer the question.
6.What is the significance of effective communication?
enable you to settle differences and disagreements
improve your interactions with others
build trust and gain respects
allow relationships to become more positive and productive
P18 A1
Para.1
Communication is dependent not only on what we say, but also on how we say it.
Para.2 __________________________
________________________________________
Para.3
Para.4
Para.5
Para.6 Effective communication will help solve problems, improve interactions, build trust and gain respect.
Messages are encoded by the sender and decoded by the receiver and the cycle is repeated until the communication ends.
You need to know with whom you are communicating and determine what communication channel and style to use.
Your body language should support your message, and you should take note of the other person’s body language so that you know how the conversation is going.
Put yourself in the other person’s shoes and adjust your communication to show you understand their point of view.
Global Reading: scan the lecture transcript and complete the chart below.
1.What is the function of Para. 2?
2.Why does the author ask a series of “what” questions in Para. 3?
3.How does the author achieve coherence between Para.2 and 3, and Para. 4 and 5 respectively?
4.What is the author’s purpose of having this lecture?
Post-reading
1. What is the function of Para. 2?
It is a link between the preceding and the following paragraphs. Paragraph 2 responds to Para 1 and explains what communication is. It also highlights the complexity of the process of communication, which implies that misunderstandings or ineffective communication is seemingly unavoidable in most cases. So, it is necessary to explore how to achieve effective communication, which leads to the main body of the lecture transcript.
Post-reading
Post-reading
2. Why does the author ask a series of “what” questions in Para. 3?
The author uses the “what” questions to emphasize the importance of knowing with whom we are communicating. And more importantly, these factors, to a large extent, define the way we communicate with others.
Post-reading
3. How does the author achieve coherence between Para.2 and 3, and Para. 4 and 5 respectively?
The author applies different cohesive devices to make her ideas easy to understand.
First, the author connects Para. 2 and 3 by using reference when she states “this communication process” in Para 3, thus referring to "communication" in Para 2.
Second, the author uses the conjunction “while” at the beginning of Para 5, which implies a connection to the content in Para 4.
Post-reading
4.What is the author’s purpose of having this lecture?
The author intends to explain the process of communication as well as the key aspects leading to effective communication through this lecture. The author encourages readers to recognize the importance of effective communication and to practise the skills mentioned in her lecture in their daily conversations.
Phrases Consolidation.
39
Book 10_课件_U1�_Reading2-8
English Chinese
function as
be dependent on
refer to...as...
negotiate with sb about ...
be attentive to...
as to
Practice makes perfect:Translate the following phrases.
起...的作用
依赖于...
把...称作...
与...就...洽谈
注意...
关于
English Chinese
put oneself in sb’s shoes
from sb’s perspective
for instance
account for
empathize with sb
approve of
Practice makes perfect:Translate the following phrases.
设身处地为...着想
以...之见
例如
占...;说明...的原因
对...表示同情
赞成
Reread the passage and fill in the blanks.
Task 3
Much of what we communicate depends not only on the words we use, but also on the way we use them.
The complex process of communication involves the exchange of information between the sender and the receiver. The sender _______(encodes) a message and sends it to the receiver who gives the sender a feedback in
________(respond) after receiving and decoding that message. Then the original sender receives and decodes this feedback. The cycle repeats _____ the communication ends.
In order to become a _______(high) competent communicator, firstly, you need to obtain the information
encodes
response
until
highly
Reread the passage and fill in the blanks.
Task 3
about people with whom you are communicating, ______
(include) their age and job position, their relationship to you, and their ___________(expectation) and cultural
background. Furthermore, you need to be ___________ (knowledge) about your own body language and _______
other person’s body language as well, which can help you deliver your message and adjust the way you communicate ___________(efficient). In addition, the value of empathy is very important. By _________(put)
yourself in their shoes, you can understand people’s emotions and make adjustments tomake your communication more effective.
You will benefit a lot from effective communication.
including
expectations
knowledgeable
the
efficiently
putting
Further Consolidation on the text.
44
Book 10_课件_U1�_Reading2-8
They could be interpreted ______ a welcoming greeting from a close friend, especially if ____________ (accompany) by a gentle smile.
Much of _____ we communicate is dependent not only ____ the words we use, but also on how we use them.
Communication is the process of exchanging information between a _______(send) and a receiver.
_______ response, the receiver sends an ________(encode) message back, which ___________(refer) to as feedback.
Unit 2
as
Text Review
accompanied
what
on
sender
In
encoded
is referred
5. This feedback is decoded by the ___________(origin) sender and the entire cycle repeats ___________ until they have finished communicating.
6. This communication process can be challenging ______, with practice and patience, you can become a ________ (high) competent communicator.
7. To accomplish this, you need to know with _______ you are communicating.
8. Once you have obtained this information, you can use it to determine ________ best to communicate with them.
Unit 2
original
Text Review
itself
highly
but
whom
how
9. Depending on _________ you are communicating with a stranger, friend, family member or co-worker, you will need to decide which communication channel_________(good) suits the situation.
10. A smile shows you are attentive ________ the issues _______________(discuss), while looking away with your arms ____________(fold) can indicate disinterest and create ____________(trust) or friction.
11. When you notice a change in the other person’s body language, you should adjust how you are communicating ____________ (according).
Unit 2
whether
Text Review
best
being discussed
to
folded
distrust
accordingly
12.If someone looks at you with a ____________(confuse) expression, this could indicate that they have not completely understood your point.
13. While being ______________(knowledge) about body language is vital, the value of empathy should not ________________(state).
14. Seek to understand the other person’s emotions, by putting __________ in their shoes and looking at the situation ________ their perspective.
15. Suppose you are discussing a project with your partner, who has just lost an important basketball game and is __________(active).
Unit 2
knowledgeable
Text Review
yourself
from
inactive
confused
be understated
16. To engage him or her ____ the discussion and make your communication effective, you may express your sympathy…
17. Only when you give serious consideration to their points of view _____ you be able to see what accounts _______ their emotions and ____________(empathy) with them.
18. Good communication skills will also help you build trust and gain respect, __________(allow) relationships to become more positive and productive.
Unit 2
will
Text Review
for
empathize
allowing
in
What other suggestions can you give on how to become an effective communicator?
After-reading
Understanding and respecting other people’s opinions while expressing our own in an open and honest way.
Get more practice.
Do you agree that extroverts are naturally skilled at
communicating? Why or why not?
Critical thinking
Read&complete:
The passage below is about the art of listening.
B1
tone feedback obtain approve of
clarify react gentle account for
Active listening is an important skill for good communication. To master it, you can make efforts in two aspects: observing and _________. In communication, a message is sent out not only through the speaker's words and _____ but also through his or her facial expressions and gestures. Keep in mind that body language plays a huge role in communication because it ___________ over 50 per cent of communication. Looking at the speaker and recognizing his or her facial expressions and gestures allow you to ______ a more accurate understanding of what the speaker is trying to say.
To understand what the speaker communicates, you should
reacting
accounts for
tones
obtain
do some reflecting or provide _________.The physical signs that you have observed in the speaker should be reflected in your own body. Positive body language can help give the speaker a good impression, for example, a ______ smile, a slight nod and eye contact. You can also repeat what has been said. This lets the speaker know that you understand precisely what he or she has said and it allows the speaker to _______ a point if there is any confusion. More importantly, whether you
___________ the speaker’s words or not, you need to be honest in your response.
When you listen actively, you develop a connection between yourself and the speaker. It thus makes your communication more effective.
gentle
clarify
feedback
approve of
tone feedback obtain approve of
clarify react gentle account for
B2
communicate directly
communicate verbally
communicate openly
communicate a message
communicate an emotion
communicate information
regular communication
poor communication
written communication
communication problems; communication styles; communication breakdown
establish communication; maintain communication; enhance communication
The lecturer uses an example to introduce the topic of effective communication. Find the example and try to introduce a topic about communication by giving examples.
B3
Giving examples is a commonly used technique to introduce a topic in a lecture. It attracts the attention of the audience and allows them to think more actively.
Learn this
An example to introduce the topic
If you saw a person
standing still in the street
and shouting “Fire!”
repeatedly without any
body gestures or facial
expressions, how would you
react? Compare this person to
another person pointing in a certain direction, waving his or her arms wildly, looking very distressed and shouting “Fire!” repeatedly. Which person would you take more seriously in this urgent situation?
Possible answer
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