话题专练07 业务办理（听力专练）英语高考复习通用版

Good morning. May I help you, sir? yes. Could I change these pounds for dollars, please? Do you want small bills or . large ones? IT doesn't matter. Excuse me, before entering, all construction workers must fill in their personal information and put on uniforms. It's okay. We are all building inspectors. None of us will handle any construction materials or machines. Oh, I understand. Please just have your group sign in then. Good afternoon, darsy apartments. May I help you? Yes, i'm interested in the one bedroom apartment on the website. Can I have a look? Excuse me, i'm having some trouble with the A, T. M. IT has my bank card and won't give IT back. OK, i'll call the manager. He can help you. With that, please return to the machine that has your card. He will join you in a few minutes. Excuse me, where is the nearest bank? Go straight and then turn left. It's just opposite the supermarket next to the post office. Oh, I see. Thank you very much. Hello, sir, what can I do for you? Don't worry, so we can take care of that. I wanted to make a deposit of one thousand dollars, but I forgot my password and my account got locked. May I see your ID card, please? These books should have been returned to our library last friday. Sorry, I was simply so busy with my research report that I couldn't spare the time to renew them. You'll have to pay a fine first and borrow them again. If I send this package third class, how long will you take . to arrive about two weeks? If you use EMS, IT is thirty five dollar more expensive, but IT can get there within two days. Which department do you want to register with? I want to see a dentist. Please pay the registration fee. Ten dollars. Okay, thank you. My secretary made a reservation for me the fourteen of january . for how many nights? Six, but if my wife comes, i'll stay for two more nights. 话题突破07 业务办理（听力专练） 考点分析 “业务办理”类对话通常发生在特定服务场所，涉及具体的、事务性的流程。其核心是“谁在什么地方为了什么事联系谁”。 高频场景包括： 银行：开户、存款、取款、账户问题、兑换货币。 酒店：预订房间、咨询设施、入住/退房、投诉。 邮局/快递：寄送包裹、询问价格和时效、追踪包裹。 餐厅：点餐、投诉食物或服务、结账。 图书馆：借书、还书、续借、查询资料、办理借书卡。 医院/诊所：预约医生、描述症状、诊断结果、取药。 学校/培训机构：咨询课程、报名注册、讨论作业/考试。 商店：寻找商品、询问价格、退换货、寻求推荐。 交通：购买车票/机票、查询时刻表、更改预订。题型设置与解题策略 这类题目的问题主要围绕以下几个要素展开： 地点：Where does the conversation probably take place? 人物关系：What is the probable relationship between the speakers? 核心问题/目的：What is the man's/woman's main problem? / Why does the man/woman come here? 具体细节： 数字：价格、时间、日期、房间号、电话号码等。 步骤：接下来要做什么？What will the man/woman do next? 要求：需要提供什么？What does the woman ask the man to provide? (如：ID card, form, passport) 原因：为什么不能办理？Why can't the man get what he wants? (如：没带证件、已售罄、不符合规定) 解决方案/结果：How does the woman solve the problem? / What is the result of the conversation? 解题技巧 技巧1 预判场景，抓住关键词 在播放指令或间隙，快速浏览选项。如果看到 open an account, reservation, menu, check out, book a ticket 等词，立即反应出这是业务办理场景，并进入相应的思维模式。 技巧2 锁定“问题-解决方案”结构 这类对话的经典模式是：顾客提出需求或问题。工作人员提供信息、提出要求或给出解决方案。解题关键：集中精力听清问题是什么，以及最终的解决方案是什么。这常常是出题点。 技巧3 记录关键数字和信息 准备好快速记录与数字、时间、地点相关的信息。特别是当对话中出现多个数字时（如原价、折扣价、不同日期），要在旁边做简单标记，分清它们各自指代什么。 技巧4 听清“转折”和“建议” 工作人员的话是解题关键，要特别注意 But..., However..., Actually... 之后的转折内容，这往往是问题的症结或真正的解决方案。同时，You need to..., Why don't you..., I suggest... 等建议性语句后接的内容，往往是下一步行动或最终结果的答案。 技巧5 辨别说话人身份和语气 通过语气判断说话人的身份和态度。工作人员的用语通常比较正式、礼貌（如 How may I help you?, I'm sorry to hear that., Certainly, sir/madam.），而顾客可能带有疑惑、焦急或满意的情绪。 强化训练 试题总览 短对话 1 男子在银行将英镑兑换成美元。 2 建筑检查员被要求登记个人信息。 3 男子致电房产中介咨询单间公寓。 4 女士的银行卡被ATM机吞卡需要帮助。 5 女士询问去最近银行的路线。 6 男子因忘记密码导致银行账户被锁。 7 男子需为逾期未还的图书支付罚款。 8 女士在邮局比较普通邮寄与EMS的时效。 9 患者在医院挂号牙科并支付费用。 10 男子根据妻子是否同行调整酒店住宿天数。 长对话 1 一位顾客在文具店询问购买大信封，并了解到该店直接提供邮寄服务。 2 一位求职者致电公司查询其申请信是否被收到，并被建议稍后再次来电。 3 一位客户致电红酒公司投诉订单货物短缺，客服人员道歉并承诺立即调查处理。 4 一位顾客在纪念品店购买花瓶并要求邮寄，随后店员请他填写邮寄表格。 5 一位父亲在语言中心为女儿咨询并现场报名了一个适合初学者的线下课程。 6 一位顾客致电酒店，确认了网络和健身房设施后，成功预订了三晚的房间。 7 一位顾客在书店寻找高级语法书，店员在协助过程中建议她加入英语俱乐部来提高口语。 8 一名学生在银行办理开户业务时，因未携带有效的政府签发的身份证件而无法办理，决定回家取。 9 一位学生为出国留学咨询英语夜校课程，在比较了不同选项后决定报名周末班，并询问了注册所需材料。 独白 1 部门经理向交换生介绍工厂参观的注意事项、安全规则和行程安排。 2 叙述者分享了因朋友爽约而首次独自旅行的焦虑经历与意外收获。 3 一位大学生分享了他选择该大学的原因、校园体验以及成为教师的梦想。 4 越来越多的成年人因对现有职业不满而计划重返校园以改变职业生涯，尽管这需要投入大量金钱和精力，并且他们必须通过上夜校等方式来平衡工作与学习。 5 派对组织者宣布了活动流程与时间安排，并提醒大家注意邻里噪音问题。 练习 1 短对话 听下面10段对话。每段对话后有一个小题，从题中所给的A、B、C三个选项中选出最佳选项。听完每段对话后，你都有10秒钟的时间来回答有关小题和阅读下一小题。每段对话仅读一遍。 1. Where does the conversation probably take place? A. In a ticket office. B. In a bank. C. In a department store. 【答案】B 【原文】W: Good morning, may I help you sir? M: Yes, could I change these pounds for dollars please? W: Do you want small bills or large ones? M: It doesn’t matter. 2. What does the man need to do? A. Put on a uniform. B. Check the machines. C. Fill in his information. 【答案】C 【原文】W: Excuse me. Before entering, all construction workers must fill in their personal information and put on uniforms. M: It’s OK. We are all building inspectors. None of us will handle any construction materials or machines. W: Oh, I understand. Please, just have your group sign in then. 3. What is the woman probably? A. A hotel clerk. B. A house agent. C. A shop assistant. 【答案】B 【原文】W: Good afternoon, Darcy apartments. May I help you? M: Yes, I’m interested in the one bedroom apartment on the website. Can I have a look? 4. What seems to be the woman’s problem? A. She failed to contact the bank manager. B. She got her bank card stuck in the ATM. C. She can’t operate the machine. 【答案】B 【原文】W: Excuse me, I’m having some trouble with the ATM. It has my bank card and won’t give it back. M: OK. I’ll call the manager. He can help you with that. Please return to the machine that has your card. He will join you in a few minutes. 5. Where does the woman want to go? A．A bank. B．A supermarket. C．A post office. 【答案】A 【原文】W：Excuse me, where is the nearest bank? M：Go straight and then turn left. It’s just opposite the supermarket, next to the post office. W：Oh, I see, thank you very much! 6. What is the man's problem? A. He lost his bank card. B. He forgot his bank card password. C. He put money into the wrong bank account. 【答案】B 【原文】W: Hello, sir! What can I do for you? M: I wanted to make a deposit of $1,000, but I forgot my password and my account got locked. W: Don’t worry, sir. We can take care of that. May I see your ID card, please? 7. What will the man do first? A. Pay a fine. B. Renew the books. C. Hand in his report. 【答案】A 【原文】W: These books should have been returned to our library last Friday. M: Sorry, I was simply so busy with my research report that I couldn't spare the time to renew them. W: You'll have to pay a fine first, and borrow them again. 8. How soon will the package arrive with EMS? A. In about two weeks. B. In less than two days. C. In more than three days. 【答案】B 【原文】W: If I send this package third class, how long will it take to arrive? M: About two weeks. If you use EMS, it is $35 more expensive, but it can get there within two days. 9. What is the woman? A. A dentist. B. A nurse. C. A patient. 【答案】C 【原文】M: Which department do you want to register with? W: I want to see a dentist. M: Please pay the registration fee, $10. W: OK, thank you. 10. How long will the man stay if his wife comes? A. 4 nights. B. 6 nights. C. 8 nights. 【答案】C 【原文】M: My secretary made a reservation for me the 14th of January. W: For how many nights? M: Six. But if my wife comes, I’ll stay for two more nights. 练习2 中长对话 听下面几段对话。每段对话或独自后有几个小题，从题中所给的A、B、C三个选项中选出最佳选项，并标在试卷的相应位置。听每段对话前，你将有时间阅读各个小题，每小题5秒钟；听完后，各小题将给出5秒钟的作答时间。每段对话读两遍。 Dialogue 1 听下面一段较长对话，回答以下小题。 6. Why does the man go to the third floor? A. To mail photos. B. To get envelopes. C. To buy art supplies. 7. What does Royal Stationery offer? A. Photo editing. B. Online ordering. C. Shipping service. 【答案】6. B 7. C 【原文】W: Hi, welcome to Royal Stationery. How may I help you? M: Well, I wonder if you could help me find something. I have to mail some photos, so I need some large envelopes that won’t bend. W: Yeah, we do. It’s on the 3rd floor, right by the art supplies. Let me show you. Follow me, please. M: Oh, great. And do you know if there’s a post office nearby? I need to send the photos today. W: Actually, we offer shipping service here. M: That’s perfect. By the way, how can I track my order then? W: We’ll give you a tracking number, and you can check it online. Dialogue 2 听下面一段较长对话，回答以下小题。 6. What is the purpose of this phone call? A. Apply for a post. B. Check his letter. C. Make an appointment. 7. What will the man do in the afternoon? A. Phone the woman. B. See the manager. C. Visit the company. 【答案】6. B 7. A 【原文】 W: Hello, McKenzie Incorporated. How may I help you? M: Hi, my name is John Hopkins. I faxed my application letter to your company last week, and I'm calling to see if you've received it. W: I'm terribly sorry, but the person who is in charge of hiring is not in the office today. He will be back this afternoon. Would it be possible for you to call back after two hours? M: Yes, of course. I will try again this afternoon. Dialogue 3 听下面一段较长对话，回答以下小题。 8. How many bottles of red wine did the man receive? A.5,000. B.10,000. C.15,000. 9. What will the woman do next? A. Check with the transport department. B. Organize the new transport. C. Make a phone call. 【答案】8. B 9. A 【原文】W: Hello, Red Wine Company. May I help you? M: Yes, we’ve just received the last order of red wine from you and found that it’s 5,000 bottles short. We ordered 15,000 bottles but we’ve just had 10,000 arrived. W: Oh, I do apologize. I don’t really understand why this has happened. I’ll check with the transport department and call you back within the hour. Is that OK? Then we can organize the new transport as soon as possible. M: Fine. Dialogue 4 听下面一段较长对话，回答以下小题。 8. Where are the speakers? A. In a post office. B. In a souvenir shop. C. In a workshop. 9. What will the man send to his sister? A. Some vases. B. Some key rings. C. Some shell crafts. 10. What does the woman ask the man to do? A. Pay by cash. B. Fill in a form. C. Give her a business card. 【答案】8. B 9. A 10. B 【原文】W: Sir, what can I do for you? M: Could you show me where your vases are located? W: Sure. They’re just on the shelf over there. They’re handmade in the workshop behind this souvenir shop. M: I’ll take a pair of green vases. By the way, could you send them to my sister in New York by mail for me? W: Sure. Can I interest you in some of the shell crafts that are also handmade here? M: They’re very nice, but I think I’ll pass. W: Perhaps your sister would like a key ring. There are plenty of vivid designs. M: No, I’ll just stick with the vases. Thanks. W: Alright. Please write your sister’s name and address on this form. M: OK. How much will that be? W: With shipping, that will be 200 euros. And they should get to New York in about 3 weeks. Here’s my business card. If you have any problem, you can contact me by email. Dialogue 5 听下面一段较长对话，回答以下小题。 11. Who might be the man? A. A student. B. A teacher. C. A parent. 12. What kind of course is suitable for beginners? A. Online course. B. Offline course. C. One-to-one course. 13. How does the man sign up for the course? A. Register online. B. Register on site. C. Register by phone. 【答案】11. C 12. B 13. B 【原文】W: Welcome to ABC language center. What can I do for you, sir? M: I’m Peter Jones. We spoke on the phone yesterday. I want to sign up for a language course for my daughter, Amy. I’d like to know more about your courses. W: No problem. Mr Jones. We offer both online and offline courses. Which one do you prefer? M: Can you tell me the differences? W: The offline courses include Magic Growth and Magic English, which are taught by teachers in the classroom. The online courses include Free Talk and Magic Conversation. Students can study at home. M: Well, Amy is six years old and she has never learned English before. Which course do you recommend? W: The course Magic Growth is suitable for beginners. M: Okay. I’ll choose it. W: Please fill in this form. These are textbooks for your daughter. Dialogue 6 听下面一段较长对话，回答以下小题。 11. What is the man's first concern about the hotel? A. The price. B. Internet access C. The environment. 12. What does the man plan to do in the hotel? A. Do exercise. B. Deal with business. C. Hold a ceremony 13. When will the man leave the hotel? A. This Tuesday. B. This Thursday. C. This Friday. 【答案】11. B 12. A 13. C 【原文】W:Hello, this is Sunshine Hotel. How may I help you? M: Well, I've seen your website and I'm calling to check a couple of things. I noticed that you offer Internet access in each room. Is that access wireless, and is the connection reliable? W: Yes, we provide high-speed Wi-Fi in all our rooms. The connection is quite reliable, and we often receive positive comments from our guests. And there is no extra charge for that. M: OK, I'll probably arrive a little late, around 10 pm. W: All right. M: And another thing—does the hotel have a fitness room? W: Yes, we also have a swimming pool. M: That sounds perfect for me. I'd like to book a single room for three nights, starting from this Tuesday. Can I make the reservation now, please? W: Certainly. Could you tell me your name and contact information? Dialogue 7 听下面一段较长对话, 回答以下小题。 11. Where are probably the speakers? A. In the library. B. In the bookstore. C. At the man’s house. 12. What kind of book does the woman want? A. An advanced grammar book. B. An elementary grammar book. C. A book about spoken English. 13. What does the man suggest the woman do? A. Try to learn English online. B. Study English with his son. C. Take part in an English club. 【答案】11. B 12. A 13. C 【原文】M: Good morning, ma’am. How may I help you? W: Good morning. ⑪Do you have grammar books? M: Yes, ma’am. We have a wealth of grammar books in the language section. Which one do you want? W: ⑪⑫I want to buy an advanced grammar book. M: Which author do you prefer? W: I don’t really know about any author. I just want to improve my English grammar and my spoken English. M: We have many books published by Oxford University Press, which are quite popular. We also have a catalogue that you can browse through. W: Okay, let me have a look. M: Ma’am, I have a suggestion. ⑬You can join a club to improve your spoken English as my son had enrolled few months ago and had a really good experience. W: Okay, thanks. I would look it up online. Dialogue 8 听下面一段较长对话，回答以下小题。 8. Why didn’t the man show his driver’s license? A. He didn’t drive there. B. He left it at home. C. He doesn’t have one. 9. What do we know about the man? A. He serves in the army. B. He is a student. C. He doesn’t have any money. 10. What will the man probably do next? A. Go home. B. Call his mother for help. C. Open a new account. 【答案】8. C 9. B 10. A 【原文】W: Good morning. Welcome to Chase Bank. My name is Emmy. How may I help you today? M: I want to open a new account.  W: Are you a U.S. citizen? Do you have a driver’s license or any other form of identification?  M: Yes, I am a citizen, but I do not have a driver’s license. (8)  W: Well, perhaps you have a passport, social security card, or insurance card? M: I do. But I didn’t bring any of those. Will my student ID work? (9)  W: I’m afraid it needs to be a government ID, like a driver’s license, a passport, or a military ID. M: Well, I’ll go home and see if I can get my passport from my mom. (10)  Dialogue 9 听下面一段较长对话，回答以下小题。 13. Why does the man want to take English classes? A. To prepare for an English examination. B. To prepare for his further study abroad. C. To prepare for his future business career. 14 Why does the man choose to take an evening course? A The evening course is cheaper. B. He has to work during the day. C. He already has a day course. 15. What can we learn about the weekend course? A. It costs US $ 300, B. It lasts for five weeks. C There are two classes at a time. 16. What does the man want know at the end of the conversation? A. Where to attend the class. B. What to bring for registration. C. Hew to get to Ros Hall. 【答案】13. B 14. C 15. C 16. B 【原文】W: Hello, Summer College. May I help you? M: Yes. I'm looking for information on English courses. I need it for my further study abroad. W: Do you want a day or an evening course? M: Well, I want an evening course, since I have another course in the daytime. W: Well, there's a class that meets on weekday evenings, and one class each evening. Another class is on weekend evenings with two classes at a time. Each class is forty minutes. M: How many weeks do the courses last? W: The weekday course lasts for five weeks, and the other, six weeks. Both courses start in June. M: And how much are the courses? W: The weekday course is US$ 300，and the weekend course is US$ 350. M: Well. I could manage that. I'll take the weekend course. Where do I go to register? W: On the second floor in Rose Hall. M: Is that the tall building behind the parking lot? W: Yes. That's the one. M: Oh, I know. What should I bring to register? W: Your ID card and checkbook. M: Well, thank you very much. W: You are welcome. 练习 3 独白 Passage 1 听下面一段较长独白，回答以下小题。 17. Who is the speaker talking to? A. Exchange students. B. Department manager. C. Factory workers. 18. What is the most important in the speaker’s opinion? A. Knowledge of the factory. B. The personal security. C. Skills related to making the products. 19. What will the listeners do in the afternoon? A. Read more introduction. B. Leave the factory. C. Walk around the workshops. 20. What is the purpose of the speaker’s speech? A. To give some advice. B. To introduce the products. C. To make some requirements. 【答案】17. A 18. B 19. C 20. C 【原文】 M: Good morning, all you exchange students, welcome to our factory. I am Pagodas, manager of the department. Let me introduce something to you all. The experience can be exciting on the one hand, and can also be tiring on the other. No matter what your opinion is, you will have to work with others. Making sure your safety must come first, including getting along well with all the customers and staying away from dangerous equipment. Secondly, spend some time reading the introduction of our factory and find out what the factory is like. This afternoon you can walk around our workshops and know more about the products. No one is allowed to leave the factory before your work is finished every day. By the way, lunchtime comes at 12: 00 and it’s free of charge. Remember: learning is so important that it can change your future life. If you still have any question, please go to your group leader. Thank you. Passage 2 听下面一段独白，回答以下小题。 17. What do the library members have to do every two years? A. Pay for a new membership card. B. Register in the library again. C. Renew their personal information. 18. How long will the library keep the book booked in advance? A. A week. B. Five days. C. Two weeks. 19. What can be borrowed for one day only? A. Children’s books. B. Dictionaries. C. DVDs. 20. On which day will the library close at 7:00 p.m.? A. Saturday. B. Wednesday. C. Sunday. 【答案】17. C 18. B 19. B 20. A 【原文】W: Welcome to the Selmore Public Library. To join the library, you need a membership card. Take your passport or ID card, as well as show your home address, to the information desk. After a period of two years, all readers are required to go to the desk with a paper that has their name and present address on it so the library can keep up-to-date records of where people are living. There’s no need to register again and there is no charge for this. If you can’t find the book you want on the shelves, you can book it in advance. If it’s in another library in the city, we can usually get it for you within a week. If someone else has borrowed it, it can take a few weeks. Either way, we tell you by phone when the book can be picked up. We will hold it for you for five days. Books can be borrowed for fourteen days. Children’s books also have a two-week borrowing period. So do the CDs but DVDs, both children’s and adults’, can only be borrowed for up to seven days. Dictionaries can be borrowed but normally only for one day. The library opening hours have been changed slightly. Instead of opening late on Wednesday evenings until 8:00 p.m., we will be closing at 6, but we will close at 7 instead of 5:30 on Saturdays and we are going to open on Sunday mornings from next month — 9 to 1. Notices are posted in the library about these. Passage 3 听下面一段独白，回答以下小题。 17. What does the speaker say about Science World? A. It has science events. B. It is an ordinary museum. C. It is not crowded at all. 18. When will the evening talk be held this week? A. On Tuesday. B. On Wednesday. C. On Saturday. 19. How much should an adult with a child pay for the museum entrance? A. 1.75 pounds. B. 5 pounds. C. 6.75 pounds. 20. What is the speaker doing? A. Hosting a program. B. Holding a meeting. C. Doing a survey. 【答案】17. A 18. C 19. B 20. A 【原文】M: This week in the show, we’re taking a look at Science World. During your visit, you’ll find out about all the latest developments in science, and you can try lots of experiments for yourself. This is not an ordinary museum, I promise you! There’s a program of special events. This week, it includes the chance to do some experiments with water on Tuesday afternoon, and an electricity workshop on Wednesday morning. Of special interest is the Saturday evening talk. This week, Science World welcomes a famous American scientist who is going to talk about space travel. It isn’t expensive to visit Science World. The tickets are 3 pounds for adults and 2 pounds for children. But you’ll have to pay an extra entrance fee of 1.75 pounds for the talks and other special events. If you want to go to a special event, then book your tickets directly from Science World at 284-311. You needn’t pick them up from the tourist office. We’ll send them to you. Passage 4 听下面一段独白，回答以下小题。 17. Where will the recycling campaign be held? A. In a school. B. In a radio station. C. In a recycling center. 18. When will the recycling campaign begin? A. At 8:00 am on July 8th. B. At 10:00 am on July 10th. C. At 10:00 am on July 18th. 19. Why does the speaker ask the listeners to bring cans? A. To use them to play games. B. To put them in the special recycling bins. C. To learn how to sort household rubbish. 20. How can the listeners know more about the recycling campaign? A. By making a call. B. By listening to the radio. C. By reading the newspapers. 【答案】17. A 18. C 19. B 20. A 【原文】M: Good morning everyone. This is radio 4QR, Alan Parker speaking. We all know how harmful it is to the environment to throw rubbish away and not recycle, but many of us don’t do anything about it! Here’s your chance to make a difference! Next Saturday, eighteenth of July, you are all welcome to the first recycling campaign in our town! Riverside Elementary School is hosting an all-day recycling event. It will begin in the school yard at 10:00 in the morning. You will learn about the benefits of recycling and discover easy ways of recycling household products as well as have fun with special competitions and games! Don’t forget to bring as much paper, plastic, glass and aluminum cans as you can in order to put them in the special recycling bins arranged for the day. To participate, just turn up! If you would like more information, call 1800-324-567. Remember, every step counts when it comes to looking after the environment. See you there! Passage 5 听下面一段较长独白，回答以下小题。 17. Who are the announcements for? A. The manager. B. The employees C. The customers. 18. What time does the store usually close? A. At five o'clock. B. At eight o'clock. C. At ten o'clock. 19. What item is free for another one if you buy one? A. Women's dresses. B. Men's suits. C. Shoes. 20. What does the speaker suggest people do in the end? A. Go to a cafe. B. Leave the shop early. C. Buy some music CDs. 【答案】17. C 18. B 19. C 20. A 【原文】Hello, shoppers! This is the store manager. I have some special announcements for the holidays. The store will close early every day this week, at five o'clock instead of eight o'clock. We will also be closed all day on Friday and Saturday. We want our employees to be able to enjoy the holidays with their families. The good news is that we are having a huge sale all week! The regular price of all women's and children's clothes is decreased by ten dollars. The regular price of all men's suits is decreased by fifty dollars. If you buy one pair of shoes, you will get another one for free. You should buy something today to use these sale prices. The sale won't last long! It only happens this week. While you're here, enjoy the music and stop by the store cafe for some coffee. Have fun shopping! And thank you for being our customers. Happy holidays! 10 / 14 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $听下面一段独白，回答第17至第24个小题。现在你有20秒钟的时间阅读这四个小题。Good morning, all you exchange students. Welcome to our factory. I am pagodas manager of the department. Let me introduce something to you. All the experience can be exciting on the one hand and can also be tiring on the other. No matter what your europe ion is, you will have to work with others, making sure your safety must come first, including getting along well with all the customers and stay away from dangerous equipment. Secondly, spend some time reading the introduction of our factory and find out what the factory is like. This afternoon, you can walk around our workshops and know more about the products. No one is allowed to leave the factory before your work is finished every day. By the way, lunch time comes at twelve, and it's free of charge. Remember, learning is so important that IT can change your future life. If you still have any question, please go to your group leader. Thank you. Good morning, all you exchange students. Welcome to our factory. I am pagodas manager of the department. Let me introduce something to you. All the experience can be exciting on the one hand and can also be tiring on the other. No matter what europe ion is, you will have to work with others, making sure your safety must come first, including getting along well with all the customers and stay away from dangerous equipment. Secondly, spend some time reading the introduction of our factory and find out what the factory is like. This afternoon, you can walk around our workshops and know more about the products. No one is allowed to leave the factory before your work is finished every day. By the way, lunch time comes at twelve, and it's free of charge. Remember, learning is so important that IT can change your future life. If you still have any question, please go to your group leader. Thank you. 听下面一段独白，回答第17至第24个小题。现在你有20秒钟的时间阅读这四个小题。Welcome to the cell, more public library. To join the library, you need a membership card, take your passport or ID card, as well as show your home address to the information desk. After a period of two years, all readers are required to go to the desk with the paper that has their name and present address on IT, so the library can keep up to date records of where people are living. There is no need to register again, and there is no charge for this if you can't find the book you want on the shelves, you can book IT in advance. If it's in another library in the city, we can usually get IT for you within a week. If someone else is borrowed, IT IT can take a few weeks. Either way, we tell you by phone when the book can be picked up, we will hold IT for you for five days. Books can be borrowed for fourteen days. Children's books also have a two week borrowing period. So do the C, D. But D, D, D, both children's and adults can only be borrowed for up to seven days. Dictionaries can be born rowed, but Normally only for one day. The library opening hours have been changed slightly. Instead of opening late on wednesday evenings until eight P, M, we will be closing at six, but we will close at seven instead of five thirty on saturdays. And we are going to open on sunday mornings from next month. Nine to one notices are posted in the library about these. Welcome to the cell, more public library. To join the library, you need a membership card, take your passport or ID card, as well as show your home address to the information desk. After a period of two years, all readers are required to go to the desk with the paper that has their name and present out on IT, so the library can keep up to date records of where people are living. There is no need to register again, and there is no charge for this if you can't find the book you want on the shelves, you can book IT in advance. If it's in another library in the city, we can usually get IT for you within a week. If someone else is borrowed, IT IT can take a few weeks. Either way, we tell you by phone when the book can be picked up, we will hold IT for you for five days. Books can be borrowed for fourteen days. Children's books also have a two week borrowing period. So do the C, D. But D, D, D, both children's and adults can only be born, rowed for up to seven days. Dictionaries can be borrowed, but Normally only for one day. The library opening hours have been changed slightly. Instead of opening late on wednesday evenings until eight P, M, we will be closing at six, but we will close at seven instead of five thirty on saturdays. And we are going to open on sunday mornings from next month. Nine to one notices are posted in the library about these. 听下面一段独白，回答第17至第24个小题。现在你有20秒钟的时间阅读这四个小题。This week in the show, we're taking a look at science world. During your visit, you'll find out about all the latest developments in science, and you can try lots of experiments for yourself. This is not an ordinary museum. I promise you there is a program of special events this week. IT includes the chance to do some experiments with water on tuesday afternoon and an electricity workshop on wednesday morning. A special interest is the saturday evening talk. This week, science world welcomes the famous american scientist who is going to talk about space travel. IT is an expensive to visit science world. The tickets are three pounds for adults and two pounds for children. But you'll have to pay an extra entrance fee of one pound seventy five for the talks and other special events. If you want to go to a special event, then book your tickets directly from science world at two, eight, four, three, one, one. You need to pick them up from the tourist office. I'll send them to you. This week in the show, we're taking a look at science world. During your visit, you'll find out about all the latest developments in science, and you can try lots of experiments for yourself. This is not an ordinary museum. I promise you there is a program of special events this week in includes the chance to do some experiments with water on tuesday afternoon and an electricity workshop on wednesday morning. A special interest is the saturday evening talk this week science world welcomes of famous american scientist who is going to talk about space travel. IT is an expensive to visit science world. The tickets are three pounds for adults and two pounds for children. But you'll have to pay an extra entrance fee of one pound seventy five for the talks. Another special events. S if you want to go to a special event, then book your tickets directly from science world at two, eight, four, three, one, one you need, and pick them up from the tourist office, will will send them to you. 听下面一段独白，回答第17至第24个小题。现在你有20秒钟的时间阅读这四个小题。Good morning, everyone. This is radio four QR. Allen Parker speaking. We all know how harmful IT is to the environment to throw rubbish a way and not recycle, but many of us don't do anything about IT. Here's your chance to make a difference next saturday, eighteenth of july. You are all welcome to the first recycling campaign in our town. Riverside elementary school is hosting in all day or a cycling event. IT will begin in the school yard at ten. In the morning, you will learn about the benefits of recycling and discover easy ways of recycling household products, as well as have fun with special competitions and games. Don't forget to bring as much paper, plastic, glass and aluminum cans as you can in order to to put them in a special recycling beans arranged for the day to participate. Just turn up if you would like more information, call one eight hundred, three, two, four, five, six, seven. Remember, every step counts when IT comes to looking after the environment. See you there. Good morning, everyone. This is radio four Q, R. Allen Parker speaking. We all know how harmful IT is to the environment to throw rubbish a way and not recycle, but many of us don't do anything about IT. Here's your chance to make a difference next saturday, eighteenth s of july. You are all welcome to the first recycling campaign in our town. Riverside elementary school is hosting in all day recycling event. IT will begin in the school yard at ten. In the morning, you will learn about the benefits of recycling and discover easy ways of recycling household products, as well as have fun with special competitions and games. Don't forget to bring as much paper, plastic, glass and alyuminiy cans as you can in order to to put them in the special recycling bins arranged for the day to participate. Just turn up if you would like more information, call one eight hundred, three, two, four, five, six, seven. Remember, every step counts when IT comes to looking after the environment. See you there. 听下面一段独白，回答第17至第24个小题。现在你有20秒钟的时间阅读这四个小题。Hello, shoppers, this is the store manager. I have some special announcements for the holidays. The store will close early every day this week at five o'clock instead of eight o'clock. We will also be closed all day on friday and saturday. We want our employees to be able to enjoy the holidays with their families. The good news is that we are having a huge sale all week. The regular Price of all women and children's clothes is decreased by ten dollars. The regular Price of all man's suits is decreased by fifty dollars. If you buy one pair of shoes, you will get another one for free. You should buy something today to use these sale Prices. The sale won't last long. IT only happens this week. While you're here, enjoy the music and stop by the store cafe for some coffee. Have fun shopping and thank you for being our customers. Happy holidays. Hello, shoppers, this is the store manager. I have some special announcements for the holidays. The store will close early every day this week at five o'clock instead of eight o'clock. We will also be closed all day on friday and saturday. We want our employees to be able to enjoy the holidays with their families. The good news is that we are having a huge sale all week. The regular Price of all women and children's clothes is decreased by ten dollars. The regular Price of all man's suits is decreased by fifty dollars. If you buy one pair of shoes, you will get another one for free. You should buy something today to use these sale Prices. The sale want last long. IT only happens this week. While you're here, enjoy the music and stopped by the store cafe for some coffee. Have fun shopping and thank you for being our customers. Happy holidays. 话题突破07 业务办理（听力专练） 考点分析 “业务办理”类对话通常发生在特定服务场所，涉及具体的、事务性的流程。其核心是“谁在什么地方为了什么事联系谁”。 高频场景包括： 银行：开户、存款、取款、账户问题、兑换货币。 酒店：预订房间、咨询设施、入住/退房、投诉。 邮局/快递：寄送包裹、询问价格和时效、追踪包裹。 餐厅：点餐、投诉食物或服务、结账。 图书馆：借书、还书、续借、查询资料、办理借书卡。 医院/诊所：预约医生、描述症状、诊断结果、取药。 学校/培训机构：咨询课程、报名注册、讨论作业/考试。 商店：寻找商品、询问价格、退换货、寻求推荐。 交通：购买车票/机票、查询时刻表、更改预订。题型设置与解题策略 这类题目的问题主要围绕以下几个要素展开： 地点：Where does the conversation probably take place? 人物关系：What is the probable relationship between the speakers? 核心问题/目的：What is the man's/woman's main problem? / Why does the man/woman come here? 具体细节： 数字：价格、时间、日期、房间号、电话号码等。 步骤：接下来要做什么？What will the man/woman do next? 要求：需要提供什么？What does the woman ask the man to provide? (如：ID card, form, passport) 原因：为什么不能办理？Why can't the man get what he wants? (如：没带证件、已售罄、不符合规定) 解决方案/结果：How does the woman solve the problem? / What is the result of the conversation? 解题技巧 技巧1 预判场景，抓住关键词 在播放指令或间隙，快速浏览选项。如果看到 open an account, reservation, menu, check out, book a ticket 等词，立即反应出这是业务办理场景，并进入相应的思维模式。 技巧2 锁定“问题-解决方案”结构 这类对话的经典模式是：顾客提出需求或问题。工作人员提供信息、提出要求或给出解决方案。解题关键：集中精力听清问题是什么，以及最终的解决方案是什么。这常常是出题点。 技巧3 记录关键数字和信息 准备好快速记录与数字、时间、地点相关的信息。特别是当对话中出现多个数字时（如原价、折扣价、不同日期），要在旁边做简单标记，分清它们各自指代什么。 技巧4 听清“转折”和“建议” 工作人员的话是解题关键，要特别注意 But..., However..., Actually... 之后的转折内容，这往往是问题的症结或真正的解决方案。同时，You need to..., Why don't you..., I suggest... 等建议性语句后接的内容，往往是下一步行动或最终结果的答案。 技巧5 辨别说话人身份和语气 通过语气判断说话人的身份和态度。工作人员的用语通常比较正式、礼貌（如 How may I help you?, I'm sorry to hear that., Certainly, sir/madam.），而顾客可能带有疑惑、焦急或满意的情绪。 强化训练 试题总览 短对话 1 男子在银行将英镑兑换成美元。 2 建筑检查员被要求登记个人信息。 3 男子致电房产中介咨询单间公寓。 4 女士的银行卡被ATM机吞卡需要帮助。 5 女士询问去最近银行的路线。 6 男子因忘记密码导致银行账户被锁。 7 男子需为逾期未还的图书支付罚款。 8 女士在邮局比较普通邮寄与EMS的时效。 9 患者在医院挂号牙科并支付费用。 10 男子根据妻子是否同行调整酒店住宿天数。 长对话 1 一位顾客在文具店询问购买大信封，并了解到该店直接提供邮寄服务。 2 一位求职者致电公司查询其申请信是否被收到，并被建议稍后再次来电。 3 一位客户致电红酒公司投诉订单货物短缺，客服人员道歉并承诺立即调查处理。 4 一位顾客在纪念品店购买花瓶并要求邮寄，随后店员请他填写邮寄表格。 5 一位父亲在语言中心为女儿咨询并现场报名了一个适合初学者的线下课程。 6 一位顾客致电酒店，确认了网络和健身房设施后，成功预订了三晚的房间。 7 一位顾客在书店寻找高级语法书，店员在协助过程中建议她加入英语俱乐部来提高口语。 8 一名学生在银行办理开户业务时，因未携带有效的政府签发的身份证件而无法办理，决定回家取。 9 一位学生为出国留学咨询英语夜校课程，在比较了不同选项后决定报名周末班，并询问了注册所需材料。 独白 1 部门经理向交换生介绍工厂参观的注意事项、安全规则和行程安排。 2 叙述者分享了因朋友爽约而首次独自旅行的焦虑经历与意外收获。 3 一位大学生分享了他选择该大学的原因、校园体验以及成为教师的梦想。 4 越来越多的成年人因对现有职业不满而计划重返校园以改变职业生涯，尽管这需要投入大量金钱和精力，并且他们必须通过上夜校等方式来平衡工作与学习。 5 派对组织者宣布了活动流程与时间安排，并提醒大家注意邻里噪音问题。 练习 1 短对话 听下面10段对话。每段对话后有一个小题，从题中所给的A、B、C三个选项中选出最佳选项。听完每段对话后，你都有10秒钟的时间来回答有关小题和阅读下一小题。每段对话仅读一遍。 1. Where does the conversation probably take place? A. In a ticket office. B. In a bank. C. In a department store. 2. What does the man need to do? A. Put on a uniform. B. Check the machines. C. Fill in his information. 3. What is the woman probably? A. A hotel clerk. B. A house agent. C. A shop assistant. 4. What seems to be the woman’s problem? A. She failed to contact the bank manager. B. She got her bank card stuck in the ATM. C. She can’t operate the machine. 5. Where does the woman want to go? A．A bank. B．A supermarket. C．A post office. 6. What is the man's problem? A. He lost his bank card. B. He forgot his bank card password. C. He put money into the wrong bank account. 7. What will the man do first? A. Pay a fine. B. Renew the books. C. Hand in his report. 8. How soon will the package arrive with EMS? A. In about two weeks. B. In less than two days. C. In more than three days. 9. What is the woman? A. A dentist. B. A nurse. C. A patient. 10. How long will the man stay if his wife comes? A. 4 nights. B. 6 nights. C. 8 nights. 练习2 中长对话 听下面几段对话。每段对话或独自后有几个小题，从题中所给的A、B、C三个选项中选出最佳选项，并标在试卷的相应位置。听每段对话前，你将有时间阅读各个小题，每小题5秒钟；听完后，各小题将给出5秒钟的作答时间。每段对话读两遍。 Dialogue 1 听下面一段较长对话，回答以下小题。 6. Why does the man go to the third floor? A. To mail photos. B. To get envelopes. C. To buy art supplies. 7. What does Royal Stationery offer? A. Photo editing. B. Online ordering. C. Shipping service. Dialogue 2 听下面一段较长对话，回答以下小题。 6. What is the purpose of this phone call? A. Apply for a post. B. Check his letter. C. Make an appointment. 7. What will the man do in the afternoon? A. Phone the woman. B. See the manager. C. Visit the company. Dialogue 3 听下面一段较长对话，回答以下小题。 8. How many bottles of red wine did the man receive? A.5,000. B.10,000. C.15,000. 9. What will the woman do next? A. Check with the transport department. B. Organize the new transport. C. Make a phone call. Dialogue 4 听下面一段较长对话，回答以下小题。 8. Where are the speakers? A. In a post office. B. In a souvenir shop. C. In a workshop. 9. What will the man send to his sister? A. Some vases. B. Some key rings. C. Some shell crafts. 10. What does the woman ask the man to do? A. Pay by cash. B. Fill in a form. C. Give her a business card. Dialogue 5 听下面一段较长对话，回答以下小题。 11. Who might be the man? A. A student. B. A teacher. C. A parent. 12. What kind of course is suitable for beginners? A. Online course. B. Offline course. C. One-to-one course. 13. How does the man sign up for the course? A. Register online. B. Register on site. C. Register by phone. Dialogue 6 听下面一段较长对话，回答以下小题。 11. What is the man's first concern about the hotel? A. The price. B. Internet access C. The environment. 12. What does the man plan to do in the hotel? A. Do exercise. B. Deal with business. C. Hold a ceremony 13. When will the man leave the hotel? A. This Tuesday. B. This Thursday. C. This Friday. Dialogue 7 听下面一段较长对话, 回答以下小题。 11. Where are probably the speakers? A. In the library. B. In the bookstore. C. At the man’s house. 12. What kind of book does the woman want? A. An advanced grammar book. B. An elementary grammar book. C. A book about spoken English. 13. What does the man suggest the woman do? A. Try to learn English online. B. Study English with his son. C. Take part in an English club. Dialogue 8 听下面一段较长对话，回答以下小题。 8. Why didn’t the man show his driver’s license? A. He didn’t drive there. B. He left it at home. C. He doesn’t have one. 9. What do we know about the man? A. He serves in the army. B. He is a student. C. He doesn’t have any money. 10. What will the man probably do next? A. Go home. B. Call his mother for help. C. Open a new account. Dialogue 9 听下面一段较长对话，回答以下小题。 13. Why does the man want to take English classes? A. To prepare for an English examination. B. To prepare for his further study abroad. C. To prepare for his future business career. 14 Why does the man choose to take an evening course? A The evening course is cheaper. B. He has to work during the day. C. He already has a day course. 15. What can we learn about the weekend course? A. It costs US $ 300, B. It lasts for five weeks. C There are two classes at a time. 16. What does the man want know at the end of the conversation? A. Where to attend the class. B. What to bring for registration. C. Hew to get to Ros Hall. 练习 3 独白 Passage 1 听下面一段较长独白，回答以下小题。 17. Who is the speaker talking to? A. Exchange students. B. Department manager. C. Factory workers. 18. What is the most important in the speaker’s opinion? A. Knowledge of the factory. B. The personal security. C. Skills related to making the products. 19. What will the listeners do in the afternoon? A. Read more introduction. B. Leave the factory. C. Walk around the workshops. 20. What is the purpose of the speaker’s speech? A. To give some advice. B. To introduce the products. C. To make some requirements. Passage 2 听下面一段独白，回答以下小题。 17. What do the library members have to do every two years? A. Pay for a new membership card. B. Register in the library again. C. Renew their personal information. 18. How long will the library keep the book booked in advance? A. A week. B. Five days. C. Two weeks. 19. What can be borrowed for one day only? A. Children’s books. B. Dictionaries. C. DVDs. 20. On which day will the library close at 7:00 p.m.? A. Saturday. B. Wednesday. C. Sunday. Passage 3 听下面一段独白，回答以下小题。 17. What does the speaker say about Science World? A. It has science events. B. It is an ordinary museum. C. It is not crowded at all. 18. When will the evening talk be held this week? A. On Tuesday. B. On Wednesday. C. On Saturday. 19. How much should an adult with a child pay for the museum entrance? A. 1.75 pounds. B. 5 pounds. C. 6.75 pounds. 20. What is the speaker doing? A. Hosting a program. B. Holding a meeting. C. Doing a survey. Passage 4 听下面一段独白，回答以下小题。 17. Where will the recycling campaign be held? A. In a school. B. In a radio station. C. In a recycling center. 18. When will the recycling campaign begin? A. At 8:00 am on July 8th. B. At 10:00 am on July 10th. C. At 10:00 am on July 18th. 19. Why does the speaker ask the listeners to bring cans? A. To use them to play games. B. To put them in the special recycling bins. C. To learn how to sort household rubbish. 20. How can the listeners know more about the recycling campaign? A. By making a call. B. By listening to the radio. C. By reading the newspapers. Passage 5 听下面一段较长独白，回答以下小题。 17. Who are the announcements for? A. The manager. B. The employees C. The customers. 18. What time does the store usually close? A. At five o'clock. B. At eight o'clock. C. At ten o'clock. 19. What item is free for another one if you buy one? A. Women's dresses. B. Men's suits. C. Shoes. 20. What does the speaker suggest people do in the end? A. Go to a cafe. B. Leave the shop early. C. Buy some music CDs. 6 / 8 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $听下面一段对话，回答第六和第7两个小题。现在你有10秒钟的时间阅读这两个小题。Hi, welcome to royal stationery. How may I help you? Well, I wonder if you could help me find something. I have to mail some photos, so I need some large envelopes that won't bend. Yeah, we do is on the third floor, right by the art supplies. Let me show you. Follow me, please. Oh, great. And do you know if there's a post office nearby, I need to send the photos today. Actually, we offer shipping service here. That's perfect. By the way, how can I track my order? Then will give you a tracking number and you can check IT online. Hi, welcome to royal seasonally. How may I help you? Well, I wonder if you could help me find something. I have to mail some photos, so I need some large envelopes that won't bend. Yeah, we do is on the third floor, right by the art supplies. Let me show you. Follow me, please. Oh, great. And do you know if there's a post office nearby, I need to send the photos today. Actually, we offer shipping service here. That's perfect. By the way, how can I track my order? Then we'll . give you a tracking number and you can check . IT online. 听下面一段对话，回答第六和第7两个小题。现在你有10秒钟的时间阅读这两个小题。Hello, machen's incorporated. How may I help you? Hi, my name is john hopkins. I fact my application letter to your company last week, and i'm calling to see if you've received. I'm terribly sorry, but the person who is in charge of hiring is not in the office today. He will be back this afternoon. Would IT be possible for you to call back . after two hours? Yes, of course, I will try again this afternoon. Hello, machen's incorporated. How may I help you? Hi, my name is john hopkins. I fact my application letter to your company last week, and i'm calling to see if you've receded. I'm terribly sorry, but the person who is in charge of hiring is not in the office today. He will be back this afternoon. Would IT be possible for you to call back after two hours? Yes, of course, I will try again this afternoon. 听下面一段对话，回答第八和第9两个小题。现在你有10秒钟的时间阅读这两个小题。Hello, red wine company, may I help you? Yes, we've just received the last daughter of red wine from you and found that is five thousand bottles short. We ordered fifteen thousand bottles, but we've just had ten thousand arrived. Oh, I do apologize. I don't really understand why this has happened. I'll check with the transport department and call you back within the hour. Is that okay? Then we can organize the new transport as soon as possible. fine. Hello, red wine company, may I help you? Yes, we've just received the last daughter of red wine from you and found that it's five thousand bottles short. We ordered fifteen thousand bottles, but we've just had ten thousand arrived. Oh, I do apologize. I don't really understand why this has happened. I'll check with the transport department and call you back within the hour. Is that okay? Then we can organize the new transport as soon as possible. fine. 听下面一段对话，回答第八至第13个小题。现在你有15秒钟的时间阅读这三个小题。Sir, what can I do for you? Could you show me where your father are located? Sure. they're just on the shelf over there, their hand made in the workshop behind the souvenir shop. I'll take a pair of Green is, by the way, could you send them to my sister in new york? But can I in some of the shell craft that also hands made here? They are very nice, but I think i'll pass. Perhaps your sister would like a key ring. There are plenty of vivid designs. Just stick with the thanks. all right. Please write your sister's name and address on . this form. OK how much that be . with shipping? That will be two hundred euro, and they should get to new york in about three weeks. Here's my business card. If you have any problems, you can contact me by email. Sir, what can I do for you? Could you show me where your father are located? Sure. they're just on the shelf over there, their hand made in the workshop behind the souvenir shop. I'll take a pair of Green houses. By the way, could you send them to my sister in new york? But can I . in some of the shell craft that also hands made here? They are very nice, but I think i'll pass. Perhaps your sister would like a key ring. There are plenty of vivid designs. Just stick with the thanks. All right, please write your sister's name and address on . this form OK. How much will that . be with shipping? That will be two hundred euro, and they should get to new york in about three weeks. Here's my business card. If you have any problems, you can contact me by email. 听下面一段对话，回答第11至第13 3个小题。现在你有15秒钟的时间阅读这三个小题。Welcome to AB, C. Language center. What can I do for you, sir? I'm Peter Jones. We spoke on the phone yesterday. I want to sign up for a language course for my daughter, amy. I'd like to know more about your courses. No problem, mr. Jones. We offer both online and offline courses. Which one do you prefer? Can you tell me the differences? The offline courses include magic growth and magic english, which are taught by teachers in the classroom. The online courses include free talk and magic conversation. Students can study at home. Well, amy is six years old and he has never learned english before. Which course do you recommend the course? Magic growth is suitable for beginners. Okay, i'll choose IT. Please fill in this form. These are textbooks for your daughter. Welcome to AB, C. Language center. What can I do for you, sir? I'm Peter Jones. We spoke on the phone yesterday. I want to sign up for a language course for my daughter, amy. I'd like to know more about your courses. No problem, mr. Jones. We offer both online and offline courses. Which one do you prefer? Can you tell me the differences? The offline courses include magic growth and magic english, which are taught by teachers in the classroom. The online courses include free talk and magic conversation. Students can study at home. Well, amy is six years old and he has never learned english before. Which course do you recommend the course? Magic growth is suitable for beginners . OK i'll choose IT . please fill in this form. These are textbooks for your daughter. 听下面一段对话，回答第11至第13 3个小题。现在你有15秒钟的时间阅读这三个小题。Hello, this is sunshine hotel. How may I help you? Well, i've seen your website, and i'm calling to check a couple of things. I noticed that you have a internet access in each room. Is that access wireless and is the connection reliable? Yes, we provide high speed wifi in all our rooms. The connection is quite reliable, and we often receive positive comments from our guests, and there is no extra charge for that. okay. I'll probably arrive a little late, around ten P. M. All right. And another thing, does the hotel have a fitness room? Yes, we also have a swimming pool . that sounds perfect for me. I'd like to book a single room for three nights starting from this tuesday. Can I make the reservation now? please? Certainly, could you tell me your name and contact information? Hello, this is sunshine hotel. How may I help you? Well, i've seen your website, and i'm calling to check a couple of things. I noticed that you have a internet access in each room. Is that access wireless and is the connection reliable? Yes, we provide high speed wifi in all our rooms. The connection is quite reliable, and we often receive positive comments from our guests, and there is no extra charge for that. okay. I'll probably arrive a little late, around ten P. M. All right. And another thing, does the hotel have a fitness room? Yes, we also have a swimming pool . that sounds perfect for me. I'd like to book a single room for three nights starting from this tuesday. Can I make the reservation now? please? Certainly, could you tell me your name and contact information? 听下面一段对话，回答第11至第13 3个小题。现在你有15秒钟的时间阅读这三个小题。Good morning. mam. How may I help you? Good morning. Do you have grammar books? Yes, mam, we have a wealth of grammar books in the language section. Which one do you want? I want to buy an advanced grammar book. Which author do you prefer? I don't really know about any author. I just want to improve my english grammar and my spoken english. We have many books published by oxford university press, which are quite popular. We also have a catalogue that you can browse through. Okay, let me have a look. Mam, I have a suggestion you can join a club to improve your spoken english, as my son had enrolled a few months ago and had a really good experience. Okay, thanks. I would look at up online. Good morning. Mam, how may I help you? Good morning. Do you have grammar books? Yes, mam, we have a wealth of grammar books in the language section. Which one do you want? I want to buy in an advanced grammar book. Which author do you prefer? I don't really know about any author. I just want to improve my english grammar and my spoken english. We have many books published by oxford university press, which are quite popular. We also have a catalogue that you can . browse SE through. Okay, let me have a look. mam. I have a suggestion you can join a club to improve your spoken english, as my son had enrolled a few months ago and had a really good experience. Okay, thanks. I would look at up online. 听下面一段对话，回答第八至第13个小题。现在你有15秒钟的时间阅读这三个小题。Good morning. Welcome to chase bank. My name is amy. How may I help you today? I want to open a new account. Are you AU. S. citizen? Do you have a drivers'license or any other form of identification? Yes, I am a citizen, but I do not have a driver's license. Well, perhaps you have a passport, social security card or insurance card. I do, but I didn't bring any of those. Will my student ID work? I'm afraid that needs to be a government. ID like a driver's license, a passport or a military. I, D. well, i'll go home and see if I can get my passport for my mom. Good morning. Welcome to chase bank. My name is amy. How may I help you today? I want to open a new account. Are you AU. S. citizen? Do you have a drivers'license or any other form of identification? Yes, I am a citizen, but I do not have a driver's license. Well, perhaps you have a passport, social security card or insurance card. I do, but I didn't bring any of those. Will my student ID work? I'm afraid that needs to be a government. ID like a driver's license, a passport or a military. I, D. well, i'll go home and see if I can get my passport for my mom. 听下面一段对话，回答第13至第16 4个小题。现在你有20秒钟的时间阅读这四个小题。Hello, summer college. May I help you? Yes, i'm looking for information on english courses I needed for my further study abroad. Do you want a day or an evening course? Well, I want in evening course, since I have another course in the daytime. Well, there's a class that meets on weekday evenings, and one class each evening, another classes on weekend evenings, with two classes at a time, each classes forty minutes. How many weeks do the courses last? The week day courses last for five weeks and the other six weeks. Both courses start in june. And how much are the courses? The weekday course is U. S. Three hundred dollars. And the weekend course is us. Three hundred and fifty dollars. Well, I could manage that. I'll take the weekend course. Where do I go to register . on the second floor in rose hall? Is that the tall building behind the parking lot? That's, oh, I know. What should I bring to register . your ID card and chat book? Well, thank you very much. You are welcome. Hello, summer college. May I help you? Yes, i'm looking for information on english courses I needed for my further study abroad. Do you want a day or an evening course? Well, I want in evening course, since I have another course in the daytime. Well, there's a class that meets on weekday evenings, and one class each evening, another classes on weekend evenings, with two classes at a time, each classes forty minutes. How many weeks do the courses last? The week day courses last for five weeks and the other six weeks. Both courses started in june. And how much are the courses? The weekday course is U. S. Three hundred dollars. And the weekend course is us. Three hundred and fifty dollars. Well, I could manage that. I'll take the weekend course. Where do I go to register . on the second floor in rose hall? Is that the tall building behind the parking lot? Yes, that's the one. Oh, I know. What should I bring . to register your ID card and chat book? Well, thank you very much. You are welcome.