高频文体19 应用文写作之投诉信（写作专练）英语高考复习通用版

高频文体19 投诉信 近五年考情分析 年份 卷区 体裁 话题 命题形式 2025年 全国一卷 建议信 对外交提出的“Fun at my school”和“Guess who I am”两个选项做出选择 提纲类 全国二卷 咨询信 咨询外交介绍加拿大体育运动的文章进展 提纲类 浙江卷1月 发言稿 发表关于在校园内用手机拍摄短视频的现象的演讲稿 提纲类 北京卷 建议信 给参加联合国倡议征集活动的好友提建议 提纲类 天津卷 推荐信 在论坛交流上围绕“人类文明音像资料收录”提出推荐 提纲类 2024年 新高考I和II卷 告知信 分享在公园上了一堂美术课经历 提纲类 全国甲卷 发言稿 以Development of Transport in China为题的发言稿 图标类 北京卷 建议信 对好友介绍中国的发展成就提出建议 提纲类 天津卷 发言稿 “低碳校园，从我做起”英语主题的演讲稿 提纲类 浙江卷1月 征文投稿 推荐一项适合课间开展的运动 提纲类 上海卷 安慰信 在“排忧解难”专栏回复校友父母不容许自己做饭 提纲类 2023年 新高考全国卷 建议信 提出随机分组存在的问题并给建议 提纲类 全国甲卷 征文投稿 以一位中国历史人物为题写一篇短文投稿 提纲类 全国乙卷 征文投稿 用英语描述学习一项新技能的经历，及从中获得的体验和感受 提纲类 浙江卷1月 报道 报道“认识我们身边的植物”活动 提纲类 北京卷 建议信 为以“绿色北京”为主题的社团活动提供建议 提纲类 天津卷 申请信 申请参加“中国工坊” 活动 提纲类 2022年 新高考全国卷 邀请信 邀请外教做访谈 提纲类 浙江卷 邀请信 校图书馆新开设“小组学习室” 邀请外国留学生一同体验 提纲类 浙江卷 (1月) 回忆经历 回忆中国-爱尔兰文化节 提纲类 全国甲卷 征文投稿 世界海洋日为主题，举办英语征文比赛 提纲类 全国乙卷 征文投稿 英语学习方式图标的调查投稿 提纲类 北京卷 邀请信 邀请好友做一次关于英语写作的线上经验交流 提纲类 天津卷 视频文字稿 用英语为社团纳新活动录制一段短视频 提纲类 2021年 新高考全国卷 征文投稿 庆祝英文报创刊十周年投稿 提纲类 浙江卷 宣传稿 宣传学生国画作品展 提纲类 浙江卷 (1月) 发言稿 欢迎新西兰学生访校致辞 提纲类 全国甲卷 咨询信 咨询国外友人对中国传统文化的看法 提纲类 全国乙卷 发言稿 以 Be smart online learners为题的发言稿 提纲类 北京卷 道歉信 你因故不能赴约周末一起外出 提纲类 天津卷 征文投稿 介绍一个国内你喜欢或去过的地方 提纲类 写作指导 Para.1 自我介绍，表明投诉这次服务 Para.2 写明投诉原因，陈述问题，说明影响 Para.3 阐述要求，并表示自己期望回复 【素材宝库】 写作模板 Dear_______,    I am ______________ (自我介绍). I feel bad to trouble you but I am afraid that I have to make a complaint about ______________ (抱怨的事情)． The reason for my dissatisfaction is______________ (总体介绍). In the first place, ________ (抱怨的第一个方面). In addition, ______________ (抱怨的第二个方面). Under these circumstances, I find it ______________ (感觉) to ______________ (抱怨的方面带来的后果)． I appreciate it very much if you could ______________ (提出建议和请求), preferably ______________ (进一步的要求), and I would like to have this matter settled by ______________ (设定解决事情最后期限)． Thank you for your consideration and I will be looking forward to your reply. Yours Sincerely, Li Hua 常用表达 商品质量投诉  1. I am writing to make a complaint about the quality and the quantity of the Bookworm Series I bought in your store. 我写信是想对我在贵店买的书虫系列的质量和数量提出投诉。 2. One reason for my dissatisfaction is that the arrival speed of it is too slow. I bought it two weeks ago but I didn't receive it until yesterday. 我不满意的一个原因是它的到达速度太慢。我两周前买的，但直到昨天才收到。 3. In addition, the books were so poorly packed up that the cover of some was worn. 此外，这些书包装得很糟糕，有些书的封面已经磨损。 4. What’s worse, the quantity of the books is inconsistent with what I have ordered, as I found one book missing. 更糟糕的是，书的数量与我订购的不一致，因为我发现少了一本书。 5. I would appreciate it if you could return my money or deliver a new set of books to me. 如果你能退还我的钱或给我寄一套新书，我将不胜感激。 服务投诉  6. I am Li Hua. I am writing to express my dissatisfaction with some dissatisfying aspects of the new canteen in our school. 我是李华。我写信是为了表达我对我们学校新食堂（的一些不满意之处）的不满。 7. On the one hand, it is obvious that the food is not as delicious as before. 一方面，很明显，食物不如以前好吃了。  8. On the other hand, the dishes are more expensive than before, which is unreasonable for us students. 另一方面，菜比以前贵了，这对我们学生来说是不合理的。 9. Besides, I feel disappointed for I was treated rudely when ordering my dishes. 此外，我很失望，因为我点菜时受到了粗鲁的对待。 10. All of these factors lead to my poor dining experience. 所有这些因素都导致了我糟糕的用餐体验。 11. I would be perfectly satisfied if you can kindly improve this situation. 如果您能改善这种情况，我将非常满意。 必背满分范文 1．（2025·浙江金华·月考）假定定你是李华，在美国某博物馆参观时，购买了一本介绍该馆所收藏文物的书籍，阅读后发现书中对一些中国文物(artifacts)的英文介绍有误。请你就此向博物馆写一封信，内容包括：  1. 投诉问题； 2. 提出建议。 注意： 1. 写作词数应为 80 左右; 2. 请在答题卡的相应位置作答。 Dear Tom, ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Sincerely yours, Li Hua 【范文】                                                                             Dear Sir or Madam, I’m Li Hua, a visitor from China. I purchased a book introducing the artifacts collected in your museum. However, to my disappointment, I discovered several errors in the English descriptions of some Chinese artifacts after reading it. I sincerely suggest that your museum should have these errors corrected promptly. It’s crucial as accurate information helps visitors better understand and appreciate these precious cultural relics. I do hope my feedback will be taken seriously. Thank you! Yours sincerely, Li Hua 【导语】本篇书面表达属于应用文。要求考生以李华的身份，就美国某博物馆所售书籍中中国文物英文介绍存在错误的问题，给博物馆写一封投诉建议信。需包含投诉问题、提出建议等要点。 【详解】 1. 词汇积累 购买：purchased → bought / acquired 文物：artifacts → cultural relics / historical objects 介绍，描述：descriptions → introductions / accounts 错误：errors → mistakes / inaccuracies 发现：discovered → found / identified / noticed 失望：to my disappointment → unfortunately / regrettably 真诚地建议：sincerely suggest → would like to respectfully propose / kindly recommend 修正，纠正：corrected → rectified / amended 迅速地：promptly → in a timely manner / without delay 准确的：accurate → precise / correct 理解与欣赏：understand and appreciate → comprehend and value 珍贵的：precious → valuable / treasured 反馈：feedback → comments / input 重视：taken seriously → be given due attention / be addressed 2. 句式拓展 原句：I purchased a book introducing the artifacts collected in your museum. 拓展句：During my recent visit, I acquired a publication detailing the artifacts housed within your esteemed museum. (使用acquired a publication, detailing, housed within, esteemed等词汇，使表达更正式、书面化) 原句：However, to my disappointment, I discovered several errors in the English descriptions of some Chinese artifacts after reading it. 拓展句：Regrettably, upon closer examination, I identified a number of inaccuracies within the English textual accounts pertaining to certain Chinese cultural relics. (使用Regrettably, upon closer examination, identified, inaccuracies, textual accounts, pertaining to等更正式和具体的表达) 原句：I sincerely suggest that your museum should have these errors corrected promptly. 拓展句：I would like to respectfully propose that the museum undertake a thorough review and implement necessary amendments to these descriptions at your earliest convenience. (使用would like to respectfully propose, undertake a thorough review, implement necessary amendments, at your earliest convenience等更委婉、正式的建议表达) 原句：It’s crucial as accurate information helps visitors better understand and appreciate these precious cultural relics. 拓展句：Ensuring factual precision is paramount, as it enables visitors to gain a deeper comprehension and develop a greater appreciation for these invaluable pieces of cultural heritage. (使用Ensuring factual precision is paramount, enables, gain a deeper comprehension, develop a greater appreciation, invaluable pieces of cultural heritage等更强调重要性和提升语言层次) 【点睛】 [高分句型1]：I’m Li Hua, a visitor from China. 这是一个简洁清晰的自我介绍，直接表明了身份和背景。 [高分句型2]：However, to my disappointment, I discovered several errors... 此句使用However转折和to my disappointment短语，自然引出问题并表达了失望之情，语气恰当。 [高分句型3]：I sincerely suggest that your museum should have these errors corrected promptly. 此句运用了suggest that... (should) do...的虚拟语气句型，这是提建议时的常用且正式的表达方式。 [高分句型4]：It’s crucial as accurate information helps visitors better understand and appreciate these precious cultural relics. 此句使用as引导原因状语从句，解释了建议行动的重要性，增强了说服力。 2．（2025·江西南昌·期中）假定你是李华，现在正在英国某所中学读书。昨天你和朋友们在当地的一家海洋公园(marine park)里游玩，但在观看动物表演时，动物们的状态令人担忧。请你用英语给相关负责人写一封邮件，内容包括： 1. 所投诉的问题; 2. 你的期望。 注意： 1. 写作词数应为 80 左右; 2. 请在答题卡的相应位置作答。 Dear Sir/Madam, _________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours, Li Hua 【范文】 Dear Sir/Madam, I am Li Hua, a student currently studying in a local high school in the UK. I recently visited your marine park with my friends yesterday and had an overall enjoyable experience, but I must express my concerns about the animal performances. During the show, I noticed that the animals seemed stressed and not in their best condition. Their movements were sluggish, and some even appeared to be in discomfort. I believe it is crucial to ensure the welfare of these animals and provide them with an environment that is conducive to their health and well-being. I hope that you will take these concerns seriously and consider improving the conditions for the animals. Thank you for your attention to this matter.  Best regards,  Li Hua 【导语】这是一篇应用文。要求考生以李华的身份给英国某海洋公园的负责人写一封邮件，投诉动物表演中动物状态不佳的问题，并表达期望改善的意愿。 【详解】1. 词汇积累 表达担忧：express concerns about → voice worries regarding 状况不佳：not in their best condition → in poor state 改善：improve → enhance 认真对待：take seriously → address earnestly 句式拓展 简单句变复合句 原句：I noticed that the animals seemed stressed. 拓展句：What I observed during the performance was that the animals exhibited signs of stress and fatigue. 【高分句型1】I must express my concerns about the animal performances, during which I noticed that the animals seemed stressed and not in their best condition. (运用了“during which”引导的非限制性定语从句，使句子结构更紧凑) 【高分句型2】I hope that you will take these concerns seriously and consider improving the conditions for the animals, ensuring their health and well-being are prioritized. (现在分词短语“ensuring...”作状语，表伴随目的) 3．（2025·江西萍乡·月考）假定你是李华，正在美国交流学习，你上周于3月28号在亚马逊网站上购买了一件夹克衫 (order number: 2403285264)，到货后发现有瑕疵，请你给网站客服人员写一封邮件，申请解决售后问题。内容包括：  1. 说明问题；  2. 提出解决方案。 注意:  1. 字数为80 左右； 2. 可以适当增加细节以使行文连贯。 Dear Customer Service,  ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Sincerely Yours, Li Hua 【范文】 Dear Customer Service, As a loyal customer of Amazon, I am writing to seek your assistance with an unsuccessful purchase. It took place last week on your website.  On March 28, I bought a jacket with the order number of 2403285264 on your website. However, when it arrived, I noticed that there was a small hole in the left sleeve. Since the jacket is not fit to wear any more, I would like to request a replacement with the postage covered or a full refund. Your prompt attention and assistance would be highly appreciated. Thanks a lot and have a nice day! Sincerely Yours, Li Hua 【导语】本篇书面表达属于应用文。要求考生给亚马逊网站客服人员写一封邮件，申请解决售后问题。 【详解】1.词汇积累 帮助：assistance→help 买：buy→purchase 适合的：fit→suitable 要求：request→require 2.句式拓展 简单句变复合句 原句：As a loyal customer of Amazon, I am writing to seek your assistance with an unsuccessful purchase. It took place last week on your website.  拓展句：As a loyal customer of Amazon, I am writing to seek your assistance with an unsuccessful purchase that took place last week on your website. 【点睛】【高分句型1】However, when it arrived, I noticed that there was a small hole in the left sleeve.(运用了 when引导的时间状语从句，that引导的宾语从句) 【高分句型2】Since the jacket is not fit to wear any more, I would like to request a replacement with the postage covered or a full refund.(运用了since引导的原因状语从句) 4．（2025·河北阜城·月考）假设你是李华，于2015年3月3日搭乘国外某航空公司航班 (flight number BA793) 回国，旅途的糟糕经历令你很不愉快，现请用英文给该航空公司写一封投诉信。信件要点包括： 1.陈述写信原因； 2.投诉内容： 1) 航班延误了7小时 2) 登机后的不愉快经历 3) 托运的行李箱被损坏 3.提出你的要求。 Dear Sir, ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours, Li Hua 【范文】 Dear Sir, I am writing to complain about the terrible flight BA793 which I took to return to China on February 28th 2018. First of all, the flight was late for seven hours. What's more, when I was in the plane, I found it very dirty and noisy. Finally, my check-in luggage was broken when I got it back. It is highly appreciated if you could give me a reasonable explanation and a refund of the ticket. And I hope you should improve your service and assure this will not happen again. Looking forward to your reply. Yours, Li Hua 【导语】这是一篇应用文。要求考生以李华的身份给某国外航空公司写一封投诉信，投诉航班延误、机上环境差以及行李损坏等问题，并提出赔偿要求。 【详解】1. 词汇积累 投诉：complain about → express dissatisfaction with 延误：was late for → was delayed by 损坏的：broken → damaged 赔偿：refund → compensation 句式拓展 简单句变复合句 原句：My check-in luggage was broken when I got it back. 拓展句：When I collected my check-in luggage, I discovered that it had been seriously damaged. 【高分句型1】I am writing to express my strong dissatisfaction with the service on flight BA793, which I took from London to Beijing on March 3, 2015. (运用了"which"引导的非限制性定语从句，具体说明航班信息) 【高分句型2】Not only was the flight delayed for seven hours with no proper explanation, but the cabin environment was also unsatisfactory - being both dirty and noisy throughout the journey. (使用"Not only...but also..."倒装结构，强调多个问题并存) 5．（2025·河北·月考）假定你是李华，你发现学校图书馆的部分书籍损坏严重，影响阅读体验。请你向图书管理员Mr. Wang写一封投诉信，内容包括： 1. 问题描述； 2. 相应建议。 注意： 1. 词数80左右； 2. 可适当增加细节，使内容充实，行文连贯。 Dear Mr. Wang, ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours sincerely, Li Hua 【范文】 Dear Mr. Wang, I’m a student from Senior 3 in our school and I’m quite concerned about the condition of some books in our school library, so I’m writing to you to see if some changes could be made. When I was going through books on the second floor in the library last week, I found some of them were terribly damaged, which had prevented my further reading. Therefore, I’m wondering whether you could repair or substitute the broken books and also educate the students to take good care of the books when borrowing them. I hope you wouldn’t feel offended and sorry for any trouble this letter might cause and that the problem could be solved in time. Yours sincerely, Li Hua 【导语】本篇书面表达属于应用文，要求考生给图书管理员Mr. Wang写一封投诉信，描述学校图书馆的部分书籍损坏严重的情况，并给出相应建议。 【详解】1.词汇积累 严重地：terribly→severely 因此：therefore→hence 替换：substitute→replace 解决：solve→settle 2.句式拓展 同义句转换 原句：I’m a student from Senior 3 in our school and I’m quite concerned about the condition of some books in our school library, so I’m writing to you to see if some changes could be made. 拓展句：I’m a student who is from Senior 3 in our school and I’m quite concerned about the condition of some books in our school library, so I’m writing to you to see if some changes could be made. 【点睛】[高分句型1] When I was going through books on the second floor in the library last week, I found some of them were terribly damaged, which had prevented my further reading. (运用了when引导的时间状语从句，省略that的宾语从句和which引导的非限制性定语从句) [高分句型2] Therefore, I’m wondering whether you could repair or substitute the broken books and also educate the students to take good care of the books when borrowing them. (运用了whether引导的宾语从句，when引导的时间状语从句的省略) 6．（2025·湖北·开学考）假设你是澳大利亚的Alan，五一假期你参加了一家旅行社组织的河南三日游的活动。下面是这家旅行社的广告，请根据下面广告中箭头所指内容对其不实之处向消费者协会写一封投诉信。 注意： 1.词数：100左右。 2.可根据内容要点适当增加细节，使文章意思连贯。 3.参考词汇：晨星旅行社Morning Star Travel Agency Dear Sir or Madam, ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours sincerely, Alan 【范文】 Dear Sir or Madam, I’m writing to express my dissatisfaction about the service of Morning Star Travel Agency, with which I participated in a three-day trip to Henan during the May Day holiday. The reason why I want to express my complaint about it is that there is a big difference between their ads and actions. First and foremost, as they say, the traffic they provide is a large air-conditioned bus, but what we actually rode was a shabby bus without any air-conditioning. Furthermore, they served us lunch tasting terrible and even with sand. What was more annoying was that we couldn’t enjoy any kind of shower in cold water. Most importantly, the guides led us to several expensive souvenir shops, which wasted us so much time that two scenery spots were left unseen in the end. I sincerely hope that something can be done to prevent such things happening again. I would appreciate it if you can take effective measures as soon as possible. Yours sincerely, Alan 【导语】这是一篇投诉信。要求考生向消费者协会写一封投诉信，对你参加的一家旅行社组织的河南三日游的活动的旅行社广告中的不实之处进行投诉。 【详解】1.词汇积累 想要：want to→ would like to 说：say → state 大的：large→ sizable 欣赏：enjoy→ appreciate 2.句式拓展 同义句改写 原句：I sincerely hope that something can be done to prevent such things happening again. 拓展句：It is my sincere hope that something can be done to prevent such things happening again. 【点睛】【高分句型1】I’m writing to express my dissatisfaction about the service of Morning Star Travel Agency, with which I participated in a three-day trip to Henan during the May Day holiday.（介词+关系代词结构非限制性定语从句） 【高分句型2】What was more annoying was that we couldn’t enjoy any kind of shower in cold water.（主语从句） 7．（2025·河南·月考）假定你是李华，你在国外网上书店Landon购买了一本英文原版小说Gone with the Wind，货到后你发现了一些问题。请用英文给该书店写信，内容包括： 1．包装不完善导致封面有破损和污渍，书有缺页； 2．要求调换新书，尽快发货。 注意： 1. 词数100左右； 2．可以适当增加细节，以使行文连贯； 3．信的格式已给出，不计入总词数。 Dear Sir or Madam， ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours, Li Hua 【范文】 Dear Sir or Madam，  I purchased a book Gone with the Wind in your online bookshop Landon for its convenience and goods service. I was very glad to receive it yesterday. However, when I opened the package, I was sorry to find something wrong with it. Firstly, the cover of the novel is broken and there are some dirty spots on it due to the poor packaging. In addition, some pages are missing, which makes it impossible to read. I would like you to change it for a new one and post it to me as soon as possible. Please do check the book and be careful with the packaging beforehand this time. I hope you can live up to the expectation of your customer. Looking forward to your early reply.                         Yours, Li Hua 【导语】这是一篇应用文。要求考生以李华的身份给国外网上书店Landon写一封投诉信，投诉收到的书籍存在包装不善导致的破损和缺页问题，并要求调换新书。 【详解】1. 词汇积累 购买：purchased → bought 破损：broken → damaged 污渍：dirty spots → stains 调换：change it for a new one → replace it with a new copy 句式拓展 简单句变复合句 原句：Please do check the book and be careful with the packaging. 拓展句：I would appreciate it if you could carefully inspect the book and ensure proper packaging before sending it out. 【高分句型1】In addition, some pages are missing, which makes it impossible to read. (运用了"which"引导的非限制性定语从句，补充说明缺页的后果) 【高分句型2】I hope you can live up to the expectation of your customer by providing the quality of service that matches your reputation. (使用"by"引导的方式状语，具体说明如何满足顾客期望) 8．（2025·江西·期中）假如你是李华，前不久你在网上买了一条丝绸围巾，打算送给妈妈作为生日礼物，却在收货时发现存在一些问题。请你就此给网站写一封投诉信。要点如下： 1.介绍情况； 2.反应问题； 3.提出解决方法。 注意： 1.词数100左右； 2.可以适当增加细节，以使行文连贯。 Dear sir or Madam, ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours, Li Hua 【范文】 Dear Sir/Madam, I am one of your customers. Recently, I ordered a silk scarf for my mum as a birthday gift. To my disappointment, there are the following problems. To begin with, it didn’t arrive on schedule, which missed my mum’s birthday and let me down. Besides, it is of the wrong color, which should be blue instead of red. Sadly, my mum hates red the most! What bothers me the most is the quality of the scarf. It is not made of genuine silk and even gives off a bad smell, making the whole thing absolutely unacceptable! I am not satisfied to have received such poor service, hoping that you can return my money or deliver a new one to me .I’d appreciate it if you can take it into consideration. Looking forward to your reply. Yours Lihua 【导语】本文属于提纲作文。时态是一般现在时和一般过去时。 第一步：审题 假如你是李华，前不久你在网上买了一条丝绸围巾，打算送给妈妈作为生日礼物，却在收货时发现存在一些问题。请你就此给网站写一封投诉信。一、仔细阅读有关提点包括：1、介绍情况；2、反映存在的问题；3、提出解决方案。在提纲的范围内进行分析、构思和想象，要依据提示情景或词语，按照要点所给的顺序写。 第二步：关键词组 to my disappointment让我失望的是；let sb. down让某人失望；be made of 由…组成；give off释放；be satisfied to对…不满意；take sth. into consideration.考虑…等 第三步：遣词造句 To my disappointment, there are the following problems. To begin with, it didn’t arrive on schedule, which missed my mum’s birthday and let me down. I am not satisfied to have received such poor service.等 此外，应该意使用较高级的词汇和句子的衍接，以提高作文的档次。写作中适当使用连词，注意上下文联系紧密符合逻辑关系。也不要拘泥于要点的表达，可以适当增加细节以使行文连贯，比如适当选用表示因果递进、转折关系的连接词语等。 本文结构紧凑，层次分明，而且使用了多种高分句型表达，如：使用which引导非限制性定语从句To begin with, it didn’t arrive on schedule, which missed my mum’s birthday and let me down.；主语从句What bothers me the most is the quality of the scarf.；使用现在分词作结果状语It is not made of genuine silk and even gives off a bad smell, making the whole thing absolutely unacceptable!；使用it作形式宾语句式I’d appreciate it if you can take it into consideration.等，没有中式英文，给文章增加鲜明的色彩，也显示了作者运用英语水平高。 9．（2025·河南·调研考）假定你是李华，你在上周日搭坐102号公交车，该公交车司机的不文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要点如下： 1. 司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。 2. 希望尽快查清此事。 注意： 1. 词数100左右； 2. 可适当增加细节，以使行文连贯。 Dear Sir, ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours, Li Hua 【范文】 Dear Sir, I am Li Hua. I am writing to complain about one of your bus-drivers’ improper and rude behaviors. Last Sunday, I was taking the No. 102 bus whose driver not only kept on talking with a man loudly but also drove very fast. So some passengers advised him to concentrate on driving, but he didn’t pay any attention. What’s worse, he drove even faster. Then another passenger couldn’t bear it, asking the driver to keep the passengers’ safety in mind. But the driver stopped the bus so suddenly that all the passengers nearly lost their balance. However, he didn’t apologize but said rudely “It’s none of your business.” I sincerely hope you can investigate this incident and proper measures should be taken to prevent such an incident happening again. Sincerely yours, Li Hua 【导语】这是一篇应用文。要求考生以李华的身份给公交车公司写一封投诉信，投诉102路公交车司机的不文明驾驶行为，包括大声交谈、危险驾驶和态度粗鲁等，并要求公司调查此事。 【详解】1. 词汇积累 投诉：complain about → express concern regarding 粗鲁行为：rude behaviors → unprofessional conduct 集中注意力：concentrate on → focus on 调查：investigate → look into 句式拓展 简单句变复合句 原句：He drove even faster when passengers advised him to be careful. 拓展句：Despite passengers' repeated requests to drive more carefully, the driver not only ignored them but actually increased his speed. 【高分句型1】What's worse, after being reminded by passengers to prioritize safety, he accelerated even more, demonstrating a complete disregard for passenger well-being. (使用"demonstrating..."现在分词短语作状语，表明行为带来的后果) 【高分句型2】But the driver stopped the bus so suddenly that all the passengers nearly lost their balance, yet instead of apologizing, he responded rudely by saying "It's none of your business." (运用"so...that..."结果状语从句和"yet"转折连词，突出司机的无理态度) 10．（2025·陕西西安·月考）.假定你是李华，你邻居的女儿每天中午都在家弹钢琴，给你的网课学习和生活带来了很大的困扰。请你给邻居 Mrs.Li 写一封投诉信，内容要点包括: 1说明困扰你的问题; 2.投诉的原因; 3.解决问题的建议。 注意: 1词数 80 左右; 2可以适当增加细节，以使行文连贯。 Dear Mrs. Li, _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours faithfully, Li Hua 【范文】 Dear Mrs. Li, I'm Li Hua, a neighbor living next to your house. I'm writing to express my dissatisfaction about the noise your daughter has been making recently. The reason for my dis satisfaction is that it is at noon every day that your daughter practices playing the piano which greatly affects both my life and online study. For one thing, as a high school senior, I'm engaged in making preparations for College Entrance Examination. Therefore, the noise makes it hard for me to concentrate on my study. For another, although occasionally the music your daughter plays sounds wonderful it disturbs me and I find it difficult to get enough sleep I sincerely hope that your daughter can adjust the time and place of practicing, I would appreciate it if you could solve the problem as soon as possible. Yours faithfully. Li Hua 【导语】这是一篇应用文。要求考生以李华的身份给邻居Mrs. Li写一封投诉信，投诉其女儿中午弹钢琴影响网课学习和休息，并提出调整练习时间的建议。 【详解】1. 词汇积累 表达不满：express my dissatisfaction → voice my concerns 影响：affects → disturbs 集中注意力：concentrate on → focus on 调整：adjust → change 句式拓展 简单句变复合句 原句：Your daughter practices playing the piano at noon every day. 拓展句：What has been particularly disruptive is that your daughter's daily noon piano practice coincides with my online classes and rest time. 【高分句型1】The reason for my dissatisfaction is that it is at noon every day that your daughter practices playing the piano, which greatly affects both my life and online study. (运用强调句"It is...that..."和which引导的非限制性定语从句，突出问题的严重性) 【高分句型2】Although occasionally the music your daughter plays sounds wonderful, it disturbs me and I find it difficult to get enough sleep, especially as a senior high student preparing for the College Entrance Examination. (使用"although"让步状语从句，体现礼貌的同时说明问题) 2 / 18 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $ 高频文体19 投诉信 近五年考情分析 年份 卷区 体裁 话题 命题形式 2025年 全国一卷 建议信 对外交提出的“Fun at my school”和“Guess who I am”两个选项做出选择 提纲类 全国二卷 咨询信 咨询外交介绍加拿大体育运动的文章进展 提纲类 浙江卷1月 发言稿 发表关于在校园内用手机拍摄短视频的现象的演讲稿 提纲类 北京卷 建议信 给参加联合国倡议征集活动的好友提建议 提纲类 天津卷 推荐信 在论坛交流上围绕“人类文明音像资料收录”提出推荐 提纲类 2024年 新高考I和II卷 告知信 分享在公园上了一堂美术课经历 提纲类 全国甲卷 发言稿 以Development of Transport in China为题的发言稿 图标类 北京卷 建议信 对好友介绍中国的发展成就提出建议 提纲类 天津卷 发言稿 “低碳校园，从我做起”英语主题的演讲稿 提纲类 浙江卷1月 征文投稿 推荐一项适合课间开展的运动 提纲类 上海卷 安慰信 在“排忧解难”专栏回复校友父母不容许自己做饭 提纲类 2023年 新高考全国卷 建议信 提出随机分组存在的问题并给建议 提纲类 全国甲卷 征文投稿 以一位中国历史人物为题写一篇短文投稿 提纲类 全国乙卷 征文投稿 用英语描述学习一项新技能的经历，及从中获得的体验和感受 提纲类 浙江卷1月 报道 报道“认识我们身边的植物”活动 提纲类 北京卷 建议信 为以“绿色北京”为主题的社团活动提供建议 提纲类 天津卷 申请信 申请参加“中国工坊” 活动 提纲类 2022年 新高考全国卷 邀请信 邀请外教做访谈 提纲类 浙江卷 邀请信 校图书馆新开设“小组学习室” 邀请外国留学生一同体验 提纲类 浙江卷 (1月) 回忆经历 回忆中国-爱尔兰文化节 提纲类 全国甲卷 征文投稿 世界海洋日为主题，举办英语征文比赛 提纲类 全国乙卷 征文投稿 英语学习方式图标的调查投稿 提纲类 北京卷 邀请信 邀请好友做一次关于英语写作的线上经验交流 提纲类 天津卷 视频文字稿 用英语为社团纳新活动录制一段短视频 提纲类 2021年 新高考全国卷 征文投稿 庆祝英文报创刊十周年投稿 提纲类 浙江卷 宣传稿 宣传学生国画作品展 提纲类 浙江卷 (1月) 发言稿 欢迎新西兰学生访校致辞 提纲类 全国甲卷 咨询信 咨询国外友人对中国传统文化的看法 提纲类 全国乙卷 发言稿 以 Be smart online learners为题的发言稿 提纲类 北京卷 道歉信 你因故不能赴约周末一起外出 提纲类 天津卷 征文投稿 介绍一个国内你喜欢或去过的地方 提纲类 写作指导 Para.1 自我介绍，表明投诉这次服务 Para.2 写明投诉原因，陈述问题，说明影响 Para.3 阐述要求，并表示自己期望回复 【素材宝库】 写作模板 Dear_______,    I am ______________ (自我介绍). I feel bad to trouble you but I am afraid that I have to make a complaint about ______________ (抱怨的事情)． The reason for my dissatisfaction is______________ (总体介绍). In the first place, ________ (抱怨的第一个方面). In addition, ______________ (抱怨的第二个方面). Under these circumstances, I find it ______________ (感觉) to ______________ (抱怨的方面带来的后果)． I appreciate it very much if you could ______________ (提出建议和请求), preferably ______________ (进一步的要求), and I would like to have this matter settled by ______________ (设定解决事情最后期限)． Thank you for your consideration and I will be looking forward to your reply. Yours Sincerely, Li Hua 常用表达 商品质量投诉  1. I am writing to make a complaint about the quality and the quantity of the Bookworm Series I bought in your store. 我写信是想对我在贵店买的书虫系列的质量和数量提出投诉。 2. One reason for my dissatisfaction is that the arrival speed of it is too slow. I bought it two weeks ago but I didn't receive it until yesterday. 我不满意的一个原因是它的到达速度太慢。我两周前买的，但直到昨天才收到。 3. In addition, the books were so poorly packed up that the cover of some was worn. 此外，这些书包装得很糟糕，有些书的封面已经磨损。 4. What’s worse, the quantity of the books is inconsistent with what I have ordered, as I found one book missing. 更糟糕的是，书的数量与我订购的不一致，因为我发现少了一本书。 5. I would appreciate it if you could return my money or deliver a new set of books to me. 如果你能退还我的钱或给我寄一套新书，我将不胜感激。 服务投诉  6. I am Li Hua. I am writing to express my dissatisfaction with some dissatisfying aspects of the new canteen in our school. 我是李华。我写信是为了表达我对我们学校新食堂（的一些不满意之处）的不满。 7. On the one hand, it is obvious that the food is not as delicious as before. 一方面，很明显，食物不如以前好吃了。  8. On the other hand, the dishes are more expensive than before, which is unreasonable for us students. 另一方面，菜比以前贵了，这对我们学生来说是不合理的。 9. Besides, I feel disappointed for I was treated rudely when ordering my dishes. 此外，我很失望，因为我点菜时受到了粗鲁的对待。 10. All of these factors lead to my poor dining experience. 所有这些因素都导致了我糟糕的用餐体验。 11. I would be perfectly satisfied if you can kindly improve this situation. 如果您能改善这种情况，我将非常满意。 必背满分范文 1．（2025·浙江金华·月考）假定定你是李华，在美国某博物馆参观时，购买了一本介绍该馆所收藏文物的书籍，阅读后发现书中对一些中国文物(artifacts)的英文介绍有误。请你就此向博物馆写一封信，内容包括：  1. 投诉问题； 2. 提出建议。 注意： 1. 写作词数应为 80 左右; 2. 请在答题卡的相应位置作答。 Dear Tom, ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Sincerely yours, Li Hua 2．（2025·江西南昌·期中）假定你是李华，现在正在英国某所中学读书。昨天你和朋友们在当地的一家海洋公园(marine park)里游玩，但在观看动物表演时，动物们的状态令人担忧。请你用英语给相关负责人写一封邮件，内容包括： 1. 所投诉的问题; 2. 你的期望。 注意： 1. 写作词数应为 80 左右; 2. 请在答题卡的相应位置作答。 Dear Sir/Madam, _________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours, Li Hua 3．（2025·江西萍乡·月考）假定你是李华，正在美国交流学习，你上周于3月28号在亚马逊网站上购买了一件夹克衫 (order number: 2403285264)，到货后发现有瑕疵，请你给网站客服人员写一封邮件，申请解决售后问题。内容包括：  1. 说明问题；  2. 提出解决方案。 注意:  1. 字数为80 左右； 2. 可以适当增加细节以使行文连贯。 Dear Customer Service,  ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Sincerely Yours, Li Hua 4．（2025·河北阜城·月考）假设你是李华，于2015年3月3日搭乘国外某航空公司航班 (flight number BA793) 回国，旅途的糟糕经历令你很不愉快，现请用英文给该航空公司写一封投诉信。信件要点包括： 1.陈述写信原因； 2.投诉内容： 1) 航班延误了7小时 2) 登机后的不愉快经历 3) 托运的行李箱被损坏 3.提出你的要求。 Dear Sir, ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours, Li Hua 5．（2025·河北·月考）假定你是李华，你发现学校图书馆的部分书籍损坏严重，影响阅读体验。请你向图书管理员Mr. Wang写一封投诉信，内容包括： 1. 问题描述； 2. 相应建议。 注意： 1. 词数80左右； 2. 可适当增加细节，使内容充实，行文连贯。 Dear Mr. Wang, ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours sincerely, Li Hua 6．（2025·湖北·开学考）假设你是澳大利亚的Alan，五一假期你参加了一家旅行社组织的河南三日游的活动。下面是这家旅行社的广告，请根据下面广告中箭头所指内容对其不实之处向消费者协会写一封投诉信。 注意： 1.词数：100左右。 2.可根据内容要点适当增加细节，使文章意思连贯。 3.参考词汇：晨星旅行社Morning Star Travel Agency Dear Sir or Madam, ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours sincerely, Alan 7．（2025·河南·月考）假定你是李华，你在国外网上书店Landon购买了一本英文原版小说Gone with the Wind，货到后你发现了一些问题。请用英文给该书店写信，内容包括： 1．包装不完善导致封面有破损和污渍，书有缺页； 2．要求调换新书，尽快发货。 注意： 1. 词数100左右； 2．可以适当增加细节，以使行文连贯； 3．信的格式已给出，不计入总词数。 Dear Sir or Madam， ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours, Li Hua 8．（2025·江西·期中）假如你是李华，前不久你在网上买了一条丝绸围巾，打算送给妈妈作为生日礼物，却在收货时发现存在一些问题。请你就此给网站写一封投诉信。要点如下： 1.介绍情况； 2.反应问题； 3.提出解决方法。 注意： 1.词数100左右； 2.可以适当增加细节，以使行文连贯。 Dear sir or Madam, ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours, Li Hua 9．（2025·河南·调研考）假定你是李华，你在上周日搭坐102号公交车，该公交车司机的不文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要点如下： 1. 司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。 2. 希望尽快查清此事。 注意： 1. 词数100左右； 2. 可适当增加细节，以使行文连贯。 Dear Sir, ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours, Li Hua 10．（2025·陕西西安·月考）.假定你是李华，你邻居的女儿每天中午都在家弹钢琴，给你的网课学习和生活带来了很大的困扰。请你给邻居 Mrs.Li 写一封投诉信，内容要点包括: 1说明困扰你的问题; 2.投诉的原因; 3.解决问题的建议。 注意: 1词数 80 左右; 2可以适当增加细节，以使行文连贯。 Dear Mrs. Li, _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours faithfully, Li Hua 9 / 9 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $