Unit 11 Period 1 Topic Talk （课件）-【步步高】2023-2024学年高二英语选择性必修第四册（北师大版2019）

Eleven point two. Hello, mr. smith. I'm somewhat annoyed with myself recently. I think I need some help. Hi tim, who come and sit down. I'd like to listen to your problem and see what I can do. I'm machine to admit that I really struggle with myself about playing mobile games. When I sit down to study, I often intend to start by playing mobile games for a few minutes, and once I do so, I cannot stop. Not for a while, I know is the time passing quickly, and this makes me feel guilty, but the next day everything goes the same. It's awful. That's completely Normal among teenagers even, and it's perfectly understandable. So don't feel doubt to have the courage to acknowledge this is already a sign of maturity. Thank you. But what can I do to stop IT? Firstly, I would like to recommend studying in a library. This is because the library usually has good studying atmosphere, which will help you concentrate on your work. That's a really good idea. Seeing other students working hard will encourage me to work card too, but I won't always be able to study in the library. So what should I do when i'm at home? When you're at home, you can ask mamo that to help monitor you and make sure that you are working for two hours after school every day. And I am sure your parents would be happy to help you. Yes, I agree. But what should I do when they aren't home? No good question. This is where you need to adopt self control and goal setting. Set a clear goal for every studying period. By assigning yourself a goal, you will know what you have to finish by the end of the time, and when you want to pick up your phone, keep telling yourself to hold on for another ten minutes until finally you reach your goal. Thanks, mr. smith. I think your advice is helpful. I'll have a try. Period 1 Topic Talk Unit 11 CONFLICT AND COMPROMISE By the end of the period, you will be able to: 1. talk about conflicts and compromise; 2. listen for specific information and understand phrases in context; 3. write a short paragraph about useful ways to resolve conflicts between friends. Read the quote and translate it into Chinese. What does it mean? The softest things in the world overcome the hardest things in the world. —Laozi 天下之至柔，驰骋天下之至坚。 Lead-in Pair work: Do you sometimes come into conflicts with your friends or family members? How do you resolve the conflicts? ▶Find the real causes of the conflicts. ▶Have a face-to-face talk with them. ▶Place yourself in others’ shoes. ▶Apologise if it is your fault. ... Listen to Dialogue 1. Predict content Before you listen, you can read the text builder and the exercises. It will help you to predict what you will hear. Predict: What’s the dialogue about? ———————————————————————————————————————— The dialogue is about a complaint made by a customer about his account. Pre-listening Task 1: Listen to the dialogue and then choose the best answer. 1. What’s the relationship between the two? A. Customer and service agent. B. Employer and employee. C. Bank manager and client. 2. What is the problem of the man? A. His account was closed. B. He lost his account member. C. There was some wrong with his account. 3. How did the customer feel at the end of the dialogue? A. Angry. B. Grateful. C. Upset. √ √ √ While-listening Task 2: Listen to the dialogue again and complete what the agent said. Finding the causes Agent: Good afternoon, _________________? Agent: Would you please tell me______________? Compromising Agent: Yes, sir, _____________________________. Agent: Please give me your account number, sir, and I’ll inquire and make sure _________________as soon as possible. Agent: Right. Would you please wait for a few minutes? I will _________________and _______________. Agent: Sorry for keeping you waiting ...I have reset your account. It’ll _________________. Apologizing Agent: I quite understand how you feel, sir. I apologise for____________. how may I help you what is wrong I do understand why you are upset the issue is resolved see what I can do check the problem be okay in an hour our part in it Task 3: What is the right procedure to resolve a conflict? Find the causes Make an apology for your part Make a compromise Speaking: Try to make a short dialogue with a partner about resolving conflicts. Use the phrases to help you. to keep silent to talk to my friends to make a phone call to apologise to say sorry to respond with more anger to ask someone else for advice to negotiate with him/her to explain my idea again Post-listening Listen to Dialogue 2. Before you listen, you can read the questions and predict what you will hear. Predict：What’s the dialogue about ? ———————————————————————————————————————— The dialogue is about Tim’s problem and suggestions offered by Mr Smith. Pre-listening Task 1:Listen to the dialogue and then choose the best answer. 1. What is the problem with Tim? A. He can’t concentrate on his study. B. He is addicted to playing mobile games. C. He is ashamed to admit his mistake. 2. What does Mr. Smith think of Tim’s problem? A. Ashamed. B. Common. C. Guilty. 3. How many pieces of advice did Mr Smith give to Tim? Two B. One C. Three √ √ √ While-listening Task 2: Listen to the dialogue again and then tick the suggestions given by Mr Smith. study in a library encourage others to work hard ask parents to monitor work two hours after school every day be self-disciplined set a goal for yourself play mobile phone for only ten minutes √ √ √ √ √ Task 3:Listen and answer the questions. 1. Why does Mr. Smith recommend studying in a library? Because the library usually has good studying atmosphere, which will help him concentrate on his work. 2. What does Mr. Smith suggest Tim do when his parents aren’t at home? Adopt self-control and goal setting. Set a clear goal for every studying period; control the time spent on the phone. Use the language you have learnt to write a short paragraph about useful ways to resolve conflicts between friends. Homework 94982.68 138898.8 $$Eleven point one, good afternoon. How may I help you? I certainly hope somebody can that account department of yours doesn't know what they are doing. Would you please tell me what is wrong? This is the third time I am calling about the same thing. It's just a waste of my time. Yes, sir, I do understand why you are upset and tell me what the problem is. It's my account. I have paid IT in full, but you keep sending messages to say that I need to pay immediate, otherwise my account will be closed. Please give me your account numbers a and all inquire and make sure the issue is resolved as soon as possible. The name's Jones, and my account number is j two, eight, seven, six, zero. right? Or would you please wait a few minutes? I will check the problem and see what I can do. Sorry for keeping you waiting. We detected an aero with your account. I have reset your account. It'll be OK an hour. Everything will be fine. Thank you very much. No, sorry, I was so angry. I know IT is not your fault. I quite understand how you feel, sir. I apologise for our part in IT. Thank you. You have been most helpful. It's a pleasure, sir. Have a good day, and you too.