Unit 11 Conflict and Compromise Topic Talk 课件-2021-2022学年高中英语北师大版（2019）选择性必修第四册

Unit 11 Conflict and Compromise Topic Talk 6/26/2022 1 What happened between the people in the picture? 1 Activate and share 1. Do you sometimes come into conflict with your friends or family? to keep silent to talk to my friends to make a phone call to apologize to say sorry to respond with more anger to ask someone else for advice to negotiate with him/her to explain my idea again 2. How do you resolve conflicts? 1 Activate and share negotiate : to try to reach an agreement by formal discussion 2 Listen to Dialogue 1 Read the phrases or expressions in the Text Builder carefully. Listen and complete the information with the phrases from the right column. 3. Listen and imitate. 3 Role play Dialogue 1 1. Practice the dialogue in pairs. 2. Role play the dialogue in front of the class. Work in pairs. Use the Text Builder to make a dialogue about resolving an issue between an unhappy customer and a service agent. 4 Make a Dialogue 5 Listen to Dialogue 2 1. Listen to Dialogue 2 and summarise the main idea. A customer angrily complained that the account department kept sending messages to ask him to pay immediately, otherwise his count would be closed, but he had already paid it in full. The call center agent checked the problem and finally solved it. 2. Listen again and answer the questions. (1) What is Tim’s problem? (2) What does Mr Smith think of Tim’s problem? Is it a common one? (3) What behaviour does Mr Smith consider as “a sign of maturity”? (4) Why does Mr Smith recommend studying in a library? (5) What does Mr Smith suggest Tim do when his parents aren’t at home? 5 Listen to Dialogue 2 He really struggled with himself about playing mobile games. He think it is completely normal among teenagers, even among adults, and it is perfectly understandable. To have courage to acknowledge one`s problem is a sign of maturity. The library has good studying atmosphere, which will help him concentrate on