Unit 3 Speaking 课件 2023-2024学年牛津上海版（试用本）九年级英语上册

1 Legends,traditions and opinions Speaking 3 Pets Listen and answer. 1.What is the relationship between them ? 2. What is the woman doing ? 3. What does the woman want the man to do for her? She is complaining. Two rotten peppers. / / Customer and manager. To change the peppers for her. Listen and complete the sentence. complain about these peppers. were rotten very sorry about that right away the problem m, the steps of complaining & how to respond to the complaints. Complaining to complain about explain you complain explain you complain Responding to complaints express After listening to complaints then . Work out a . manner What Why concern apologize and check solution politely indirectly smile Ellen goes to the supermarket to complain to David, the manager. Practise the conversation below in pairs and answer the questions. A1 Ellen Excuse me. I want to complain about these peppers. David What’s the problem? Ellen When I took off the plastic, I found that two of them were rotten. Look! David Oh, I’m very sorry about that. I’ll take care of it right away. Can you show me yur receipt? Ellen Yes, here it is. David Thanks. Now if you can wait, I’ll be back in a moment. If you are David, what will you say to Ellen? (satisfied) Has Ellen's problem been solved at last ? Make a similar conversations between Ellen and David. Use the words below to replace the words in italics in the conversation on your books. A2 create a lot of mess solution? clean up in time by Sisi keep barking &disturb neighbours almost bite make frightened Student C: Try to work out different solutions for Emma. (help student B) Group Work( 3 ) Student A: neighbour complain about the dog Student B: Emma- respond your neighbour's complaints. 1 2 Content Complain about the problem politely Complain about the problem clearly Respond to the complaints calmly Work out a satisfying solution Total stars Star