Unit 11 Conflict and Compromise Topic Talk课件-2023-2024学年高二英语北师大版（2019）选择性必修第四册

Conflict and Compromise Topic Talk Unit 11 备注:1)星星框内填Unit 1/2/3/…;2)横线上写单元的名称,如Festivals and Celebrations;3)横线下只写教材板块名称,如Reading and Thinking 1 Peace cannot be kept by force; it can only be achieved through understanding. Activate and Share Free talk Who is he? A German-born physicist who developed the special relativity and the general relativity, and received the 1921 Nobel Prize for Physics. Albert Einstein (1879~1955) Do you agree with him? Please give an example. What problems have you come across in online shopping? Activate and Share Ask and answer break easily no shipment information no promised attached gift payment reminder message keep receiving marketing promotions How do you explain the problems? Activate and Share Ask and answer There is no shipment information about the purchase I made. Your product broke in 3 days. You didn’t send the promised attached gift. I keep receiving marketing promotions, which I don’t need. I paid in full, but your accounts department didn’t note down my payment. a department in a company that manages financial records including the whole of sth. How do you resolve these problems? negotiate with the calling centre agent to reach a compromise Example When there is no promised attached gift, I negotiate with the calling centre agent. Activate and Share Ask and answer vt. to find an acceptable solution respond with more anger just let it go vt. to try to reach an agreement by formal discussion finding a solution that both parties can agree on Look and say Look and say Look at the picture, what is the figure doing? Complaining to the calling centre agent. How does a customer complain to an agent? Let’s listen for answers! 6 Finding the Cause how may I help you how can I help you what the problem is what I can do to help what is wrong Listen and Explore Listen to the dialogue and complete it by underlining the expressions you hear or fill in the blanks. Text Builder Conflict and Compromise Agent: Good afternoon, _? … Agent: Woul