内容正文:
2023江苏省中考英语逆袭冲刺 名校模拟真题特快专递
第五期
专题07 阅读填表热点话题15篇
(2023·江苏南京·统考二模)请认真阅读下列短文,并根据所读内容,在文章后1—10小题的空格里填入一个最恰当的单词。注意:每个空格只填1个单词。
When difficult people express themselves orally, they usually want at least two things: they are heard and they are understood. As a good communicator should be a good listener, five steps are towards good listening.
The first step is cooperating (合作). How does a difficult person know that you’re listening and understanding? In fact, it’s through the way you look and sound while he is talking. You may help him to fully express his thoughts and feelings. You do this by nodding your head in agreement, making certain sounds of understanding.
When the person begins to repeat what’s been said, it’s signal (信号) of Step two: turning back. It means that you repeat back some words he is using, sending a clear signal that you’re listening carefully and that you think what he is saying is important.
Having heard what he has to say, the next step is clarifying. At this point, you start to gather information about what is being communicated. Ask some open-ended questions, which will allow you to find out what intention he is hoping to satisfy.
The fourth step is to summarize (概括) what you’ve heard. This allows you to make sure that both you and the difficult person are on the same page. When you do this, two things happen. First, if you’ve missed something, he can fill in the details. Second, if you’ve shown that you’re making an effort to understand completely. This makes it more possible to gain cooperation from him.
Having listened carefully, you’ve now arrived at the point of confirming with the person that he feels satisfied that his thoughts have been fully voiced. Ask if he feels understood.
When enough sincere listening, questioning, and remembering are brought together, understanding is usually achieved and a difficult person becomes less difficult and more cooperative.
Listen to understand
Reason
Difficult people hope they are heard and ___1___