2020年高考英语全国新课标卷3二次学习导学案-2023届高三英语二轮专题

2020年全国新课标卷3 A valuable lesson from my difficult customer 文章导读:本文是记叙文。主题语境为人与社会,主题语境内容为良好的人际关系与社会交往。文章讲述了作为一个商人,作者从一个难应付的顾客那里学到了宝贵的一课。本文侧重于培养学生的思维品质。 As a businesswoman, I care deeply about my customers. But like anyone for whom you feel affection, customers can also drive you mad. They'll come rushing in, saying their handbag's been stolen. They'll swear that they left it in the changing room, create havoc(混乱) and then discover it had been in their car all the time. They'll have out half the goods in the shop, and want the only style you don't have left in a particular colour. I do know how upset the shop staff can get, but I try to persuade them to keep smiling. I remember the first really difficult customer we had at Covent Garden. She was displeased absolutely everything, nothing was right and I was rather surprised that she became a "regular". After a while, she apologized for the way she behaved at the beginning. She had split up with her husband the week before, was living in a flat by herself, and since she'd found it too much to cope with (应对), she'd taken it out on other people. That taught me a valuable lesson and I pass it on to the people who work in the market. Don't take it personally.If a customer is rude or difficult, just think “Maybe she's had a row with her husband. Maybe her child's not well.” Always water it down and don't let your ego (自我) get in the way. If you do, you won't be able to handle it and the whole thing develops into an unpleasant scene and that ruins everyone's day. New words and expressions 生词和短语 1.rude [ru:d] a. 无理的, 粗鲁的 2.affection [ə'fekʃ(ə)n] n. 喜爱，钟爱 3.drive [draɪv] v. 驾驶，开（车）；驱赶 4.rush [rʌʃ] vi. 冲，奔跑 5.handbag [ 'hændbæɡ] n. 女用皮包，手提包 6.swear (swore, sworn)  [sweə(r)] v.肯定地说；咒骂,诅咒 7.goods [ɡʊd] n. 商品，货物 8.particular [pə 'tɪkjʊlə(r)] a. 特殊的，个别的，特定的 9.upset [ʌp 'set] a. 心烦的，苦恼的 vt. 使心烦意乱，弄翻，打乱 10.persuade [ 'pɜ:sənəlɪ] vt. 说服，劝说 11.regular [ 'reɡjʊlə(r)] a. 规则的，经常 12.regulation [reɡjʊ 'leɪʃ(ə)n] n. 规则，规章 13.apol