Unit 3 Integrated skills &study skills &task知识点整理及练习 2020-2021学年牛津译林版英语九年级下册讲义(含答案)

9BU3 Integrated skills &study skills &Task 【知识梳理1】Hello! I’d like to speak to the Customer Service Department.(P46) 你好！我想与客户服务部通电话。 customer，可数名词，意为“顾客”。 The company is trying to improve customer satisfaction. 公司力图改进，让顾客更加满意。 [辨析]guest，shopper，customer 这三个词都是“顾客”的意思。 (1)guest指旅馆、饭店的顾客； (2)shopper指商店里的顾客； (3)customer则是针对某一商店而言的顾客。 【知识梳理2】Please hold and I’ll put you through.(P46) 请稍等，我将为你接通。 1.hold，动词，用于打电话时，意为“等待，不挂断”。 —Hello, may I speak to Sandy?你好，请Sandy接电话好吗？ —Hold on, please.请稍等 [拓展]hold用作动词，还可意为“拿，握住；举行，进行”。 How long would the roof hold? 这屋顶还能支撑多久？ [拓展]常见电话用语 May I speak to John? 请问 John在吗? I’d like to speak to Sandy.我想请Sandy接电话。 Is that Li Hua speaking? 您是李华吗？ Can I have a message? I’ll call back later/again. 可以留言吗？我等会儿再回电话。 I’ll ring him/her up again. 我将再给他/她打电话。 Hello! This is Mary speaking. 你好！我是Mary. Hold the line, please. 请别挂。 Just a moment, please. 请稍侯。 Sorry. He/She isn’t here right now. 很抱歉。他/她现在不在这里。 Can I take a message? Sorry, I can’t hear you. 可以捎个口信吗？很抱歉。我听不到你讲话。