直言江城，理性发声 投诉信复习讲义 2027届高考英语武汉专版一轮复习

直言江城，理性发声 ——武汉专版高三一轮投诉信复习讲义 【使用说明】这份讲义按"考什么→一轮搭框架→二轮升格→参考答案"四步走。A组词块句型全班都要背，B组熟词生义让中等以上的学生抠一抠。上课建议：一课时把词块句型和A组练完，留半课时对着升格对比讲"为什么第四档上不去"。任务A全班当堂写，任务B尖子生课后琢磨。所有例子都是武汉本地场景——户部巷、黄鹤楼、东湖绿道、吉庆街，学生写起来不费劲。 一、这条线考什么 （一）投诉信的功能定位 投诉信是就产品或服务中存在的问题向责任方提出不满并要求解决的应用文。核心四要素：投诉谁、什么问题、造成什么后果、要求怎么解决。高考收信人多为餐厅老板、酒店经理、客服部门，语气必须礼貌但坚定——骂街扣大分，软弱不达目的。 （二）高考怎么考 全国卷虽未以"投诉信"为题单独命题，但"理性表达不满+提出合理要求"这一功能反复融入复合写作任务——给酒店写投诉建议、给景区写意见信等。随着命题强调"理性维权"与城市文明，投诉类书信（餐厅服务、商品质量、交通延误、共享单车乱停）是高频隐形考点。武汉作为旅游城市，户部巷、黄鹤楼、东湖绿道等场景天然适合出投诉题。 （三）第五档评分要点（13—15分） ① 覆盖全部内容要点；② 应用较多语法结构和词汇；③ 少量语言错误系尝试复杂结构所致；④ 衔接紧凑、逻辑清晰；⑤ 完全达到写作交际目的。 （四）学生最容易丢分的地方 【考查重点】问题描述具体（时间地点细节）、语气礼貌坚定、要求明确合理、格式规范。 【常见毛病】① 通篇骂人（Your service is terrible!）；② 问题太笼统（The food was bad）；③ 要求不合理（You must give me 1000 yuan）；④ 忘了说时间地点；⑤ 语气太软像求助信。 二、一轮搭框架 （一）投诉信三段式结构 开头段：表明身份+写信目的（投诉什么）（1—2句，开门见山）； 主体段：具体问题+造成后果（这一段是拉开分差的关键，必须写时间地点细节，3—4句）； 结尾段：明确要求+期望回复（1—2句，要求合理具体）。 （二）核心词块（按功能排，带★为推荐必背） ◆ 开篇·表明身份+投诉事由 1. I am writing to complain about... 我写信投诉…… 2. I am writing to express my dissatisfaction with... 我写信表达我对……的不满 ★ 3. Much to my disappointment, I found that... 令我非常失望的是，我发现…… ★ 4. As a frequent visitor to..., I never expected to... 作为……的常客，我从未料到会…… ★ 5. I am reluctant to write this letter, but the problem is too serious to ignore. 我本不愿写这封信，但问题严重到不能忽视 6. I am writing to bring to your attention a problem other tourists have also noticed. 我写信想让您注意一个其他游客也注意到的问题 7. I am sorry to trouble you, but... 抱歉打扰您，但是…… ◆ 主体·具体问题+造成后果 8. When I asked the waiter to change the dish, he simply ignored me and walked away. 当我请服务员换菜时，他直接无视我走开了 ★ 9. Not only was the service slow, but I also found a hair in my soup. 不仅服务慢，我还在汤里发现了一根头发 ★ 10. To my surprise, a bowl of hot dry noodles should have cost six yuan but was charged at twenty-five. 令我惊讶的是，一碗本该6元的热干面被收了25元 ★ 11. As a result, I missed my appointment at the Yellow Crane Tower and had to take a taxi in the rain. 结果我错过了在黄鹤楼的预约，还冒雨打车回去 12. I was forced to spend extra money on another meal nearby. 我不得不在附近另花钱吃饭 13. The food was cold and tasted terrible. 饭菜是凉的，味道很差 14. This caused me a lot of trouble and inconvenience. 这给我造成了很多麻烦和不便 15. What's worse, you didn't even apologize. 更糟的是，你们连道歉都没有 16. As a result of the long wait, we missed the last bus back from the East Lake Greenway. 由于长时间等待，我们错过了从东湖绿道返程的末班车 17. Last Sunday, I nearly fell over a bike left right in the middle of the path. 上周日，我差点被一辆横在路中间的自行车绊倒 ◆ 结尾·明确要求+期望回复 18. I would appreciate it if you could investigate this matter. 如能调查此事，我将不胜感激 ★ 19. I insist on a formal apology and a full refund. 我坚持要求正式道歉和全额退款 ★ 20. I expect a satisfactory reply by the end of this week. 我期望在本周末前得到满意答复 21. I trust you will take this seriously. 我相信您会认真对待 ★ 22. It is high time that your service improved. 是时候改进服务了 ★ 23. I look forward to your early reply. 期待您早日回复 24. Unless I hear from you within a week, I will be forced to contact the consumer rights association. 如果一周内收不到回复，我将不得不联系消协 （三）核心句型（通用句+武汉迁移+仿写） 句型1（开篇投诉）：I am writing to express my dissatisfaction with... 【通用】I am writing to express my dissatisfaction with the product I bought online last week. 【武汉迁移】I am writing to express my dissatisfaction with the meal I had at your Hubu Alley restaurant on Saturday evening. 【仿写】I am writing to express my dissatisfaction with ____________________. 句型2（程度状语）：Much to my disappointment, I found that... 【通用】Much to my disappointment, I found that the shirt I received was the wrong size. 【武汉迁移】Much to my disappointment, I found that a bowl of hot dry noodles on your menu was priced at twenty-five yuan—nearly four times the normal price. 【仿写】Much to my disappointment, I found that ____________________. 句型3（身份反差）：As a frequent..., I never expected to... 【通用】As a frequent customer of your bookstore, I never expected to find a damaged book. 【武汉迁移】As a frequent visitor to Wuhan's most famous snack street, I never expected to be charged double the listed price. 【仿写】As a frequent ____________________, I never expected to ____________________. 句型4（具体冲突）：When I asked..., he simply ignored... 【通用】When I asked the receptionist to call a taxi, she simply ignored me and continued her phone call. 【武汉迁移】When I politely pointed out the price mismatch, the waiter simply ignored me and turned to another customer. 【仿写】When I asked ____________________, he simply ignored me and ____________________. 句型5（倒装双问题）：Not only was..., but... also... 【通用】Not only was the room dirty, but the staff was also unhelpful. 【武汉迁移】Not only was the waiter rude to my foreign friend, but he also refused to explain the bill. 【仿写】Not only ____________________, but ____________________ also ____________________. 句型6（因果后果）：As a result,... 【通用】As a result, I missed my train to Wuhan. 【武汉迁移】As a result of the long wait, we missed the last bus back from the East Lake Greenway. 【仿写】As a result, ____________________. 句型7（委婉要求）：I would appreciate it if you could... 【通用】I would appreciate it if you could send me a replacement. 【武汉迁移】I would appreciate it if you could investigate the pricing at your Hubu Alley branch and prevent this from happening to other tourists. 【仿写】I would appreciate it if you could ____________________. 句型8（虚拟敦促）：It is high time that... 【通用】It is high time that your hotel improved its service. 【武汉迁移】It is high time that the shops along Jiqing Street treated tourists with fairness rather than greed. 【仿写】It is high time that ____________________. （四）A组·词句迁移过关练 1. 用所给词的适当形式填空（答案写在横线上） (1) I am writing to express my ______ (dissatisfy) with the service. _______________ (2) Much to my ______ (disappoint), I found the price on the menu didn't match the bill. _______________ (3) As a ______ (frequently) customer, I never expected this. _______________ (4) When I asked the waiter ______ (explain), he simply ignored me. _______________ (5) Not only ______ (be) the food cold, but the service was also rude. _______________ (6) As a result, I ______ (miss) my appointment at the Yellow Crane Tower. _______________ (7) I would appreciate ______ if you could look into this matter. _______________ (8) I insist ______ a full refund. _______________ (9) It is high time that your service ______ (improve). _______________ (10) I trust you will take this matter ______ (serious). _______________ 2. 单句翻译（用括号里给的句型，写在横线上） (1) 我写信表达我对周六晚在贵户部巷分店用餐的不满。（express my dissatisfaction with...） ________________________________________________________________________________ ________________________________________________________________________________ (2) 令我失望的是，一碗本该6元的热干面被收了25元。（Much to my disappointment...） ________________________________________________________________________________ ________________________________________________________________________________ (3) 不仅服务员对我的外国朋友粗鲁，还拒绝解释账单。（Not only...but also...） ________________________________________________________________________________ ________________________________________________________________________________ (4) 如能调查此事并在本周末前给我满意答复，我将不胜感激。（I would appreciate it if...） ________________________________________________________________________________ ________________________________________________________________________________ (5) 是时候改进服务以不辜负武汉这座温暖城市的名声了。（It is high time that...） ________________________________________________________________________________ ________________________________________________________________________________ 3. 语气得体判断（合适的打√，不合适的改一改） (1) Your food is the worst I've ever eaten! I want my money back now! （ ） 修改：________________________________________ (2) I would appreciate it if you could investigate this matter and give me a reply by Friday. （ ） (3) You are a terrible restaurant and I will tell all my friends not to come. （ ） 修改：________________________________________ (4) I insist on a formal apology and a refund of the extra charge. （ ） (5) I am very sorry to bother you, but... maybe the price was just a small mistake? （ ） 修改：________________________________________ （五）B组·熟词生义与构词法（中等以上必做） 从高考真题和课本出发，练几个投诉信高频词的"另一面"。注意：加粗词是你要推断词义的目标。 1. I am writing to express my dissatisfaction with the service I received. dissatisfaction 是由 dissatisfy（使不满）+ action 构成的名词，意思是________。它的形容词形式是________。 2. Much to my disappointment, I found the price on the menu didn't match the bill. 句中 disappointment 词性是______，意思是________。Much to one's disappointment 是固定搭配，意思是"________"。 3. I am reluctant to write this letter, but the problem is too serious to ignore. reluctant 意思是________，be reluctant to do sth. 意思是"________"。写作中用来开篇，表示"本不想麻烦你但实在忍不了"，比直接 complain 委婉。 4. The waiter simply ignored me and turned to another customer. 句中 ignore 意思是________，它的形容词形式是________（表示"无知的"）。 5. I was charged twenty-five yuan for a bowl of noodles that should have cost six. 句中 charge 在此处意思是________，是熟词生义。charge 还有两个常见意思："________"（如充电）和"________"（如被指控）。 6. I insist on a formal apology and a full refund. 句中 insist on 是短语动词，意思是________。insist on 后接______（动名词/不定式）。 7. I would appreciate it if you could investigate this matter. 句中 appreciate 意思是________。注意 I would appreciate it if... 中 it 不能省，it 作________宾语。 8. It is high time that your service improved to live up to Wuhan's reputation. 句中 live up to 是短语，意思是________。It is high time that... 后接______（一般现在时/一般过去时）表虚拟。 三、二轮升格 （一）为什么你的投诉信总是"要么太凶，要么太软"？ 很多同学写投诉信走两个极端：要么通篇骂人（Your service is terrible!），要么太软像求助（Maybe it was just a small mistake?）。第五档投诉信的秘诀是"对事不对人"——问题要写得具体、细节要到位，但语气要礼貌坚定。主体段必须有"具体时间地点+两个问题并列+造成后果"三层。 （二）升格对比·以"投诉学校食堂饭菜质量下降"为例 【初稿·第四档水平】 Dear Manager, The canteen food is bad. The dishes are cold and expensive. I want you to fix this. Reply soon. Yours, Li Hua （问题：通篇笼统说bad，没有具体细节，没有时间，要求模糊；全文35词，要点覆盖不全） 【升格稿·第五档水平】 Dear Manager, I am a student at our school and I am writing to express my dissatisfaction with the canteen food recently. Much to my disappointment, the dishes are often served cold, and last Monday I even found a small stone in my rice. Not only has the quality dropped, but the prices have also gone up by two yuan this semester. As a result, many of my classmates now eat out, which takes up our ten-minute break. I would appreciate it if you could look into this matter and improve the food quality. I trust you will take it seriously. Yours sincerely, Li Hua （升格后约95词，要点全覆盖） 【升格了什么？】 ① 开头加了身份（I am a student）和正式句式（express my dissatisfaction with），不是上来就骂； ② 主体加了具体细节（上周一、米饭里的小石子、涨价2元），不是空说bad； ③ 用 Not only...but also... 把"质量下降"和"涨价"两个问题串起来； ④ 加了后果（同学都出去吃，挤占10分钟课间），不是只说问题； ⑤ 结尾用 I would appreciate it if... 委婉提要求，比直接说 fix this 得体。 （三）段落升格小练 把下面这句单薄的主体句，扩写成3—4句丰满段落（要有具体时间地点细节，至少用一个高级句型）。 原句：The service was bad and the food was cold. I want a refund. ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ 四、实战演练·分层写作 任务A（全员必做·中等）投诉学校食堂 【题目】 假定你是李华，你校食堂最近饭菜质量下降。请给食堂负责人写一封投诉信，内容包括：①具体问题（饭菜凉、有异物、价格上涨）；②造成的影响；③希望改进。词数80左右。 【审题提示】 投诉对象：食堂经理；语气：礼貌坚定，不对同学发火；三段式：开头道缘由→主体写具体问题（凉饭、石子、涨价）→结尾提要求。 【参考范文】 Dear Manager, I am a student at our school and I am writing to express my dissatisfaction with the canteen food recently. Much to my disappointment, the dishes are often served cold, and last week I even found a small stone in my rice. Not only has the quality dropped, but the prices have also gone up by two yuan. As a result, many of my classmates now eat out, which takes up our ten-minute break. I would appreciate it if you could look into this matter and improve the food quality. I look forward to your reply. Yours sincerely, Li Hua 任务B（尖子生加餐·高层）投诉户部巷天价小吃店 【题目】 假定你是李华，上周带英国交换生Peter去户部巷，在某店吃热干面被高价收费且服务员态度差。请给店长写一封投诉信，内容包括：①时间地点和经过；②具体问题（价格不符、服务员粗鲁）；③你的要求（道歉+退款）。词数100左右。 【审题提示】 投诉对象：店长；语气：礼貌但坚定；高分策略：Much to my disappointment开头+When I politely pointed out...细节+Not only倒装+I insist on要求+It is high time结尾。 【参考范文】 Dear Sir or Madam, I am writing to express my dissatisfaction with the meal I had at your Hubu Alley restaurant on the evening of May 6th, when I was treating my British exchange student to Wuhan's famous hot dry noodles. Much to my disappointment, a bowl of hot dry noodles that should have cost six yuan was charged at twenty-five. When I politely pointed this out, the waiter simply ignored me and turned away. Not only was the price unfair, but his rude attitude also spoiled what should have been a welcome introduction to our city's snack culture. I insist on a formal apology and a refund of the extra nineteen yuan. It is high time that Hubu Alley treated tourists fairly. I trust you will take this seriously. Yours sincerely, Li Hua 【亮点可迁移】 ① I am writing to express my dissatisfaction with...正式开篇；② Much to my disappointment...制造档次；③ When I politely pointed this out, the waiter simply ignored me...细节描写冲突；④ Not only was the price unfair, but his rude attitude also...倒装列举双问题；⑤ I insist on...+It is high time that...坚定要求+敦促，全程没有一个脏字但立场清晰。 任务C（课后巩固）投诉共享单车乱停 【题目】 假定你是李华，东湖绿道上共享单车乱停乱放影响行人通行。请给单车公司客服写一封投诉信，内容包括：①问题现象；②造成的影响；③建议措施。词数80左右。 【参考范文】 Dear Customer Service, I am a regular runner on the East Lake Greenway and I am writing to bring a problem to your attention. Much to my disappointment, your shared bikes are often parked randomly along the greenway, blocking the path that walkers and runners use. Last Sunday, I nearly fell over a bike left right in the middle of the path near the Cherry Blossom Garden. As a result, many visitors have to step onto the road, which is dangerous. I would appreciate it if you could set up designated parking areas and remind users to park properly. It is high time this was fixed. Yours sincerely, Li Hua 【当堂写作】 中等生：用任务A的框架，自选一个投诉对象（餐厅/商店/公交/共享单车/酒店）写一篇80词左右的投诉信。 优等生：参考任务B，至少用上3个高级句型，写一封投诉江汉路步行街某商店价格欺诈的信，100词左右。 写作区： Dear ____________________, Yours sincerely, Li Hua 五、参考答案 （一）A组·词块填空答案 1. dissatisfaction（my后接名词；别填dissatisfied——my后面要名词） 2. disappointment（Much to one's disappointment令某人失望的是，固定搭配；别填disappointing） 3. frequent（形容词修饰customer；别填frequently——frequent customer常客，这是题目要求用frequently的正确形式） 4. to explain（ask sb. to do sth.；别填explaining） 5. was（Not only句首部分倒装，主语food不可数用was；别填were——倒装句助动词提前，主语food是单数） 6. missed（一般过去时，事情发生在过去；别填miss） 7. it（I would appreciate it if...固定句型，it作形式宾语不能省；别填that） 8. on（insist on sth.坚持要求；别填to——insist on doing，不接to do） 9. improved（It is high time that后接过去时虚拟，高考高频考点；别填improve——that从句用一般过去时） 10. seriously（副词修饰动词take；别填serious） （二）A组·单句翻译参考 1. I am writing to express my dissatisfaction with the meal I had at your Hubu Alley restaurant on Saturday evening. 2. Much to my disappointment, a bowl of hot dry noodles that should have cost six yuan was charged at twenty-five. 3. Not only was the waiter rude to my foreign friend, but he also refused to explain the bill. 4. I would appreciate it if you could investigate this matter and give me a satisfactory reply by the end of this week. 5. It is high time that your service improved to live up to Wuhan's reputation as a warm-hearted city. （三）A组·语气得体答案 1. 不合适，语气太像骂人。改为：I am disappointed with the meal and would like a refund. 2. 合适。 3. 不合适，威胁性太强。改为：I hope this can be resolved so that other visitors have a better experience. 4. 合适。 5. 不合适，太软不像投诉。改为：I am writing to request a correction of the charge. （四）B组·熟词生义与构词法答案 1. 不满、不满意；dissatisfied 2. 名词；失望；令某人失望的是 3. 不情愿的、勉强的；不情愿做某事 4. 忽视、不理会；ignorant（无知的） 5. 收费、要价；充电；指控 6. 坚持要求；动名词（doing） 7. 感激、欣赏；形式宾语 8. 不辜负、达到（期望）；一般过去时 （五）三、段落升格小练参考 Much to my disappointment, the chicken I ordered on Friday evening was served cold, and when I asked the waiter to heat it up, he simply ignored me. Not only was the food unsatisfactory, but I also waited forty minutes for it. As a result, I missed my appointment at the Yellow Crane Tower. I would appreciate a refund and an apology. （六）当堂写作参考范文 【中等生示范·投诉餐厅服务】 Dear Manager, I am writing to express my dissatisfaction with the meal I had at your restaurant last Saturday evening. Much to my disappointment, the food was served cold, and I had to wait nearly forty minutes for my dish. When I politely asked the waiter about it, he simply ignored me and turned to another table. As a result, I missed the last bus home and had to take a taxi in the rain. I would appreciate it if you could look into this matter and improve your service. I look forward to your reply. Yours sincerely, Li Hua 【优等生示范·投诉江汉路步行街商店价格欺诈】 Dear Sir or Madam, I am writing to express my dissatisfaction with the misleading pricing at your Jianghan Road Pedestrian Street branch on the afternoon of May 12th. Much to my disappointment, the sweater I picked was clearly marked at 99 yuan on the shelf, yet I was charged 199 yuan at the counter. When I politely pointed out the price mismatch, the salesgirl simply ignored me and insisted the tag had been wrong. Not only was the overcharging unfair, but her rude attitude also spoiled what should have been a pleasant shopping experience. I insist on a refund of the extra 100 yuan and a formal apology. It is high time that shops along Jianghan Road treated every customer with honesty. I trust you will take this seriously. Yours sincerely, Li Hua —— 全文完 —— 学科网（北京）股份有限公司 $