课程综合卷（二）《旅游英语》湖北省技能高考《旅游类考纲百套卷》第65卷（原卷版+解析版）

编写说明：湖北省技能高考《旅游类考纲百套卷》，依据《湖北省2026年普通高校招生职业技能考试大纲旅游类》编写。本专辑涵盖七门课程，且每门课程均采用三阶递进式训练体系：基础层（具象化支架）拆解考点为微目标，紧扣考纲 “掌握”“理解” 要求编写考点训练卷；巩固层（关联性支架）强化知识交叉与场景关联，按考纲专题编专题训练卷；应用层（引导性支架）聚焦真题突破，结合知识模块与教材编写课程综合卷。 本试卷是第65卷为课程综合卷，按《旅游英语》范围和要求编写。 湖北省《旅游类考纲百套卷》 第65卷 《旅游英语》 课程综合卷 考试时间60分钟 满分100分 班级 姓名 学号 成绩 1、 选择题（共30小题，每题2分，共60分） 1. A guest says "Can I have an extra towel?" What is the correct response to accept the request?（ ） A. Certainly, I'll bring it to you right away. B. Why do you need it? C. We don't have any extra towels. D. You have to ask the housekeeper. 【答案】A 【解析】接受客人请求并立即行动；B不礼貌，C、D拒绝或推诿。 2. Your hotel doesn't allow accepting tips. How should you refuse a guest's tip politely?（ ） A. No, I don't need it. B. Thank you very much, but our hotel policy doesn't allow us to accept tips. C. Keep it yourself. D. We don't accept tips. 【答案】B 【解析】先感谢客人的好意再说明酒店规定；A、C直接拒绝，D不够礼貌。 3. A guest is going to climb a nearby mountain. What is the most appropriate advice?（ ） A. You must wear high heels. B. You should wear comfortable shoes and bring enough water. C. Don't go climbing, it's dangerous. D. I think climbing is boring. 【答案】B 【解析】提供实用的安全建议；A错误，C直接阻止客人，D是个人负面评价。 4. A guest wants to visit a popular museum. What advice should you give?（ ） A. You should go there at noon when it's the busiest. B. You must visit the museum. C. You should book the tickets online in advance to avoid long lines. D. All museums are the same. 【答案】C 【解析】建议提前订票避免排队，是实用的旅游建议；A错误，B语气强硬，D否定所有景点。 5. A guest is feeling tired after a long trip. What advice should you give?（ ） A. You should go out and walk around. B. Maybe you should rest in your room for a while. C. You must go to the gym. D. I think you should drink more coffee. 【答案】B 【解析】建议休息符合客人的身体状态；A、C、D不合适。 6. A guest wants to try local food. What is the best suggestion?（ ） A. I highly recommend the local noodle restaurant on Green Street. The noodles are very authentic. B. You can go to any restaurant. C. All local food is the same. D. I don't like local food. 【答案】A 【解析】具体推荐餐厅并说明优点；B、C、D不符合服务要求。 7. A guest complains that there is a bad smell in their room. What should you do first?（ ） A. It's not our fault. B. I'm sorry to hear that. I'll send housekeeping to check and air the room immediately. C. You must have brought something smelly. D. We don't have any other rooms. 【答案】B 【解析】先道歉再安排解决问题；A、C推卸责任，D未提供解决方案。 8. A guest complains that the Wi-Fi in their room is too slow. What is the correct response?（ ） A. That's normal. B. I'm sorry for the inconvenience. I'll send a technician to check the network right away. C. It's the internet provider's fault. D. Ignore their complaint. 【答案】B 【解析】道歉并安排技术人员维修；A、C、D不能解决问题，会降低客人满意度。 9. A guest is angry because there is too much noise from the next room. What should you say first?（ ） A. Calm down! B. I'm terribly sorry about the noise. I'll go and ask the guests next door to keep it down. C. It's not our fault. D. The other guests are noisy too. 【答案】B 【解析】先道歉再解决问题；A会让客人更生气，C、D推卸责任。 10. A guest complains that their laundry was returned with a stain. What should you do?（ ） A. Blame the laundry staff. B. Apologize and offer to rewash it for free or give a discount. C. Tell them that's how it is. D. Ignore their complaint. 【答案】B 【解析】道歉并提供解决方案；A、C、D不符合服务规范。 11. A guest puts their used dishes in the tray. What is the best way to praise them?（ ） A. Thank you for being so considerate. B. You're very smart. C. You look nice today. D. That's a good idea. 【答案】A 【解析】表扬客人与服务相关的良好行为；B、C是一般性赞美，D是对想法的肯定。 12. A new colleague is nervous about checking in guests. How should you encourage them?（ ） A. Don't be nervous. Take it step by step, and I'll help you if you need it. B. It's easy, even a child can do it. C. If you can't do it, just quit. D. You're so stupid. 【答案】A 【解析】表达理解和支持并主动提供帮助；B轻视他人感受，C、D打击积极性。 13. Which of the following is the best way to praise a colleague for handling a difficult complaint well?（ ） A. You did an amazing job calming that angry guest down. B. You're lucky the guest was nice. C. Anyone could have done that. D. It's about time you did something right. 【答案】A 【解析】具体表扬同事的出色表现；B否定同事的努力，C、D带有讽刺意味。 14. A guest is nervous about trying local food. How should you encourage them?（ ） A. Don't be silly, it's delicious. B. You should try it. It's very tasty, and I think you'll like it. C. If you don't like it, just throw it away. D. It's not that bad. 【答案】B 【解析】鼓励并表达对客人的信心；A轻视他人感受，C、D不够积极。 15. Which of the following is a polite way to ask a guest to show their room key to enter the parking lot?（ ） A. Give me your room key. B. Could you please show me your room key for parking access? C. Room key! D. You must show me your room key. 【答案】B 【解析】使用"Could you please..."礼貌请求；A、C、D语气生硬。 16. Which of the following is a polite way to give instructions to a new housekeeper?（ ） A. Clean this room now! B. Could you please make sure the bathroom is cleaned thoroughly? C. You have to clean the bathroom. D. Hurry up and clean the room. 【答案】B 【解析】礼貌下达工作指令；A、C、D语气强硬，不利于建立良好的工作关系。 17. A guest is checking out. What is the correct instruction?（ ） A. Just leave your key and go. B. Please return your room key to the front desk before you leave. C. You can keep the key. D. We don't need the key back. 【答案】B 【解析】清晰告知退房流程；A不符合酒店规定，C、D错误。 18. Which of the following is a polite way to ask a guest to wait a moment?（ ） A. Wait here! B. Could you please wait a moment? I'll be right back. C. Hold on! D. I'm busy now. 【答案】B 【解析】礼貌请求等待并说明会立即返回；A、C语气生硬，D不礼貌。 19. Which of the following signs means "No Pets Allowed" in the hotel restaurant?（ ） A. No Pets Allowed B. No Smoking C. No Photos D. No Noise 【答案】A 【解析】"No Pets Allowed"意为"禁止携带宠物"；B禁止吸烟，C禁止拍照，D禁止大声喧哗。 20. Which of the following is a polite way to warn a guest not to run by the swimming pool?（ ） A. Don't run here! B. Please walk slowly by the pool. The floor is wet and slippery. C. Running is forbidden here. D. You will fall if you run. 【答案】B 【解析】礼貌警告并说明原因；A、C语气生硬，D不够委婉。 21. Which sign means "Do Not Touch" in the hotel's equipment room?（ ） A. Do Not Touch B. No Entry C. No Parking D. No Smoking 【答案】A 【解析】"Do Not Touch"意为"禁止触摸"；B禁止入内，C禁止停车，D禁止吸烟。 22. Which of the following is a proper safety warning in the hotel elevator?（ ） A. No Overloading B. No Running C. No Smoking D. All of the above 【答案】D 【解析】电梯内禁止超载、奔跑和吸烟都是重要的安全警告。 23. A guest wants to know the pick-up time of the hotel's airport shuttle. Which question is correct?（ ） A. When does the airport shuttle leave for the airport? B. Do you have an airport shuttle? C. How much is the airport shuttle? D. Where is the airport shuttle stop? 【答案】A 【解析】询问发车时间应使用"When does...leave"；B询问是否有该服务，C询问价格，D询问地点。 24. A guest asks how far the hotel is from the railway station. Which response is the most useful?（ ） A. It's not far. B. It's about 10 minutes by taxi. C. It's over there. D. I don't know. 【答案】B 【解析】提供具体的时间信息最有价值；A模糊，C不清晰，D拒绝提供信息。 25. A guest wants to know the opening hours of the hotel's restaurant. Which question is correct?（ ） A. What time does the restaurant open and close? B. Do you have a restaurant? C. How much is the breakfast? D. Where is the restaurant? 【答案】A 【解析】询问开放时间应使用"open and close"；B询问是否有餐厅，C询问价格，D询问地点。 26. A guest asks where the nearest supermarket is. What should you say?（ ） A. Go straight for two blocks and turn right. It's on your left. B. It's over there. C. I don't know. D. You can ask someone else. 【答案】A 【解析】提供清晰具体的路线信息；B模糊，C、D拒绝帮助。 27. A guest is very excited because they got a new job. What should you say?（ ） A. Congratulations! I'm so happy for you. B. That's nice. C. I don't care. D. So what? 【答案】A 【解析】分享客人的喜悦并表示祝贺；B平淡，C、D不礼貌。 28. A guest is sad because they missed their flight. How should you comfort them?（ ） A. Don't worry. Let me help you check the next available flight. B. It's your own fault. C. That's too bad. D. You should have left earlier. 【答案】A 【解析】安慰客人并提供实际帮助；B、D指责客人，C仅表示同情未提供帮助。 29. A guest says "I had a wonderful time here." What is the best response?（ ） A. Thank you. I'm glad you enjoyed your stay. B. Yes, our hotel is the best. C. I know. D. You're welcome. 【答案】A 【解析】感谢客人的好评并表达高兴的心情；B过于自负，C态度傲慢，D用于回应感谢。 30. A guest is surprised to see the beautiful view from their room. What should you say?（ ） A. Yes, the view is amazing, isn't it? B. It's just a normal view. C. I don't like it. D. So what? 【答案】A 【解析】认同客人的感受并附和；B、C负面评价，D不礼貌。 二、判断题（共20小题，每题2分，共40分） 1. "Happy anniversary" is only used for wedding anniversaries.（ ） 【答案】错误 【解析】"Happy anniversary"可用于各种周年纪念日，如入职周年、开业周年等，不只是结婚周年。 2. When offering help, you should say "What do you want?" to the guest.（ ） 【答案】错误 【解析】"What do you want?"语气生硬不礼貌，正确的表达是"Is there anything I can do for you?"或"Do you need any help?"。 3. "That's a good point" shows agreement with someone's opinion.（ ） 【答案】正确 【解析】"That's a good point"表示"说得好"或"有道理"，是表示赞同对方观点的常用表达。 4. "I'd love to" is always used to accept an invitation.（ ） 【答案】错误 【解析】"I'd love to"后面常接"but..."来礼貌地拒绝邀请，如"I'd love to, but I'm busy tonight."。 5. "Good luck!" can only be used for exams and competitions.（ ） 【答案】错误 【解析】"Good luck!"是通用的祝福好运的表达，可用于考试、比赛、面试、旅行等各种需要好运的场合。 6. When a guest says "Thank you", you should always say "You're welcome".（ ） 【答案】正确 【解析】"You're welcome"是回应"Thank you"的标准礼貌用语，此外还可以说"My pleasure"或"Not at all"。 7. "No Diving" means you can jump into the swimming pool.（ ） 【答案】错误 【解析】"No Diving"意为"禁止跳水"，是泳池区域的重要安全标识，禁止跳入泳池。 8. "How was your stay?" is used to get feedback from guests.（ ） 【答案】正确 【解析】"How was your stay?"意为"您住得怎么样？"，是酒店工作人员在客人退房时常用的获取服务反馈的问句。 9. "Take it or leave it" is a polite bargaining sentence.（ ） 【答案】错误 【解析】"Take it or leave it"意为"要么接受，要么放弃"，语气非常强硬，不是礼貌的议价用语。 10. When a guest is feeling unwell, you should tell them to go to the hospital immediately.（ ） 【答案】错误 【解析】对于轻微不适，应建议客人休息并提供必要帮助；只有在情况严重时才建议立即去医院，直接让客人去医院会引起不必要的恐慌。 11. When a guest complains, you should explain the reason first and then apologize.（ ） 【答案】错误 【解析】处理投诉时应先真诚道歉，安抚客人情绪后再解释原因和提供解决方案，先解释会让客人觉得在推卸责任。 12. "You'd better..." is a polite way to give advice.（ ） 【答案】正确 【解析】"You'd better..."意为"你最好……"，是语气委婉且实用的提建议句式，适合酒店服务场景。 13. "No Pets Allowed" means guests can bring their pets into the hotel.（ ） 【答案】错误 【解析】"No Pets Allowed"意为"禁止携带宠物"，是大多数酒店的通用规定。 14. When a guest apologizes, you can say "It doesn't matter."（ ） 【答案】正确 【解析】"It doesn't matter."和"That's all right."都是回应他人道歉的常用礼貌表达，意为"没关系"。 15. "Can you lower the price a little bit?" is a rude bargaining expression.（ ） 【答案】错误 【解析】这句话意为"你能稍微便宜一点吗？"，是语气礼貌且常用的议价用语，适合旅游服务场景。 16. "Great job!" can only be used to praise guests.（ ） 【答案】错误 【解析】"Great job!"是通用表扬用语，既可以表扬客人，也可以表扬同事和下属的出色表现。 17. "What time does the last airport shuttle leave?" is a correct question.（ ） 【答案】正确 【解析】这句话准确询问了最后一班机场班车的发车时间，是获取交通信息的标准问句。 18. "Don't touch that!" is a polite warning expression.（ ） 【答案】错误 【解析】这句话语气过于强硬，礼貌的警告应使用"Please do not touch that. Thank you."等表达。 19. When a guest loses their passport, you should say "We are not responsible."（ ） 【答案】错误 【解析】客人丢失重要证件时，应先安慰客人，然后协助其联系当地警察局和大使馆，而不是直接推卸责任。 20. "Would you mind..." is a polite way to make a request.（ ） 【答案】正确 【解析】"Would you mind doing sth.?"是英语中最委婉的请求句式之一，广泛用于酒店服务场景。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $null