旅游英语【专题】《旅游英语》湖北省技能高考《旅游类考纲百套卷》第63卷（原卷版+解析版）

编写说明：湖北省技能高考《旅游类考纲百套卷》，依据《湖北省2026年普通高校招生职业技能考试大纲旅游类》编写。本专辑涵盖七门课程，且每门课程均采用三阶递进式训练体系：基础层（具象化支架）拆解考点为微目标，紧扣考纲 “掌握”“理解” 要求编写考点训练卷；巩固层（关联性支架）强化知识交叉与场景关联，按考纲专题编专题训练卷；应用层（引导性支架）聚焦真题突破，结合知识模块与教材编写课程综合卷。 本试卷是第63卷为专题训练卷，按《旅游英语》范围和要求编写。掌握：劝告与建议、投诉与责备、表扬与鼓励、指令与要求、禁止与警告、询问与提供信息、情感表达 、价格商议。 湖北省《旅游类考纲百套卷》 第63卷 《旅游英语》 专题训练卷 考试时间60分钟 满分100分 班级 姓名 学号 成绩 1、 选择题（共20小题，每题2分，共40分） 1. Which of the following is a polite way to ask a guest to show their room key for access?（ ） A. Give me your room key. B. Could you please show me your room key? C. Room key! D. You must show me your room key. 【答案】B 【解析】向客人提出请求时应使用礼貌句式，"Could you please..." 是酒店服务中最标准的礼貌表达；A、C、D 选项语气过于生硬，不符合服务礼仪。 2. A guest is going out and it's going to rain. What is the most appropriate advice?（ ） A. You must take an umbrella. B. Why don't you take an umbrella? It's going to rain soon. C. Don't go out, it will rain. D. I think rain is bad. 【答案】B 【解析】给客人提建议应使用委婉语气并说明原因，"Why don't you..." 是常用的委婉建议句式；A 选项语气强硬，C 选项直接阻止客人出行，D 选项无实际建议价值。 3. A guest complains that there is no hot water in their room. How should the staff respond first?（ ） A. It's not our fault. B. I'm sorry for the inconvenience. I'll send a plumber to check it immediately. C. You should have turned on the tap earlier. D. We have no hot water today. 【答案】B 【解析】处理客人投诉的首要原则是先道歉再提供解决方案；A 选项推卸责任，C 选项指责客人，D 选项未提供任何补救措施，均不符合服务规范。 4. Which of the following is the best way to praise a colleague who helped an elderly guest carry luggage?（ ） A. You're lucky that guest was weak. B. Anyone could have done that. C. You did a wonderful job helping that elderly guest with their luggage. D. It's about time you helped someone. 【答案】C 【解析】表扬同事应具体指出其优秀行为；A 选项否定同事的善意，B 选项轻视其付出，D 选项带有讽刺意味，均不合适。 5. Which of the following signs means "No Diving" in the hotel swimming pool?（ ） A. No Swimming B. No Diving C. No Running D. No Jumping 【答案】B 【解析】"No Diving" 是泳池专用的 "禁止跳水" 标识；A 选项意为禁止游泳，C 选项意为禁止奔跑，D 选项意为禁止跳跃，均不符合题意。 6. A guest wants to know the opening hours of the hotel gym. Which question is correct?（ ） A. When does the gym open and close? B. Do you have a gym? C. How much is the gym membership? D. Where is the gym? 【答案】A 【解析】询问开放时间应使用 "When does...open and close?"；B 选项询问是否有健身房，C 选项询问会员价格，D 选项询问位置，均不符合题意。 7. A guest misses the hotel's airport shuttle and looks upset. How should the staff comfort him?（ ） A. You should have been on time. B. Don't worry. I'll call a taxi for you and the hotel will cover the fare. C. That's too bad. D. The next shuttle is in 3 hours. 【答案】B 【解析】安慰情绪低落的客人时，应先表达关心再提供实际解决方案；A 选项指责客人，C 选项仅表示同情未提供帮助，D 选项会加重客人的焦虑。 8. A guest wants to book 5 rooms for 2 nights. Which sentence is appropriate for bargaining?（ ） A. This price is too high. B. Lower the price for me. C. If we book 5 rooms for 2 nights, can you offer us a 10% discount? D. I don't want to pay so much. 【答案】C 【解析】商务议价应明确提出合作条件并询问折扣，语气礼貌且专业；A、B、D 选项过于直接且未给出具体议价依据，不符合商务礼仪。 9. Which of the following is a polite way to ask guests not to smoke in the elevator?（ ） A. Don't smoke here! B. Smoking is forbidden in the elevator. C. Would you mind not smoking in the elevator? Thank you. D. No smoking! 【答案】C 【解析】"Would you mind not doing sth.?" 是委婉提出禁止要求的标准句式，结尾加感谢更显礼貌；A、B、D 选项语气生硬，容易引起客人反感。 10. A guest plans to visit a popular scenic spot. What is the most appropriate advice?（ ） A. I don't like that place. B. You must go there early. C. All scenic spots are the same. D. You should book the tickets online in advance to avoid queuing. 【答案】D 【解析】给游客提建议应提供实用信息并说明好处；B 选项语气强硬，C 选项否定所有景点，A 选项表达个人负面感受，均不符合服务要求。 11. A guest complains that the TV in their room has no signal. What should the staff do?（ ） A. Tell them that's normal. B. Apologize and send a technician to repair it right away. C. Ignore their complaint. D. Blame the TV station. 【答案】B 【解析】处理设施故障投诉时，应先道歉并立即安排维修；A、C、D 选项均不能解决问题，会进一步降低客人满意度。 12. Which of the following is an appropriate way to praise a guest?（ ） A. Thank you for putting your trash in the bin. B. You're very rich. C. You look young. D. You're tall. 【答案】A 【解析】酒店服务中应表扬客人与公共秩序相关的良好行为；B、C、D 选项涉及客人的个人财富和外貌，属于不专业且不礼貌的话题。 13. Which of the following signs means "No Overloading" in the hotel elevator?（ ） A. No Entry B. No Overloading C. No Parking D. No Touching 【答案】B 【解析】"No Overloading" 是电梯专用的 "禁止超载" 标识；A 选项意为禁止入内，C 选项意为禁止停车，D 选项意为禁止触摸，均不符合题意。 14. A guest wants to know the price of the hotel's laundry service. Which question is correct?（ ） A. How much does the laundry service cost? B. Do you have laundry service? C. Where is the laundry room? D. When will my clothes be ready? 【答案】A 【解析】询问服务价格应使用 "How much does...cost?"；B 选项询问是否有该服务，C 选项询问地点，D 选项询问取件时间，均不符合题意。 15. A guest apologizes for being late for the dinner reservation. How should the staff respond?（ ） A. It's okay. We've kept your table for you. B. You're too late. C. We've given your table to someone else. D. You should have come earlier. 【答案】A 【解析】客人道歉时应表示理解并提供解决方案；B、C 选项态度恶劣，D 选项指责客人，均不符合服务规范。 16. A guest plans to stay in the hotel for a week. Which sentence is appropriate for bargaining?（ ） A. If I stay for a week, can you give me a better rate? B. This price is too expensive for a week. C. I can't afford this price. D. Give me a discount. 【答案】A 【解析】长住议价应明确提出入住时长并询问优惠价格；B、C、D 选项仅表达价格过高，未给出具体议价条件，不够专业。 17. Which of the following is a polite way to ask a guest to fill in the registration form?（ ） A. Fill in this form now. B. Could you please fill in this registration form? C. Form! D. You must fill in this form. 【答案】B 【解析】向客人提出办理入住的要求时，应使用 "Could you please..." 的礼貌句式；A、C、D 选项语气过于强硬，不符合服务礼仪。 18. A guest wants to go to the train station and there is a traffic jam. What is the most appropriate advice?（ ） A. You should take the subway instead of a taxi. It's faster during rush hour. B. You must take a taxi. C. Just wait for the traffic to clear. D. I don't know how to get there. 【答案】A 【解析】给交通出行提建议时，应结合实际情况提供最优方案并说明原因；B 选项语气强硬，C 选项无实际帮助，D 选项拒绝提供信息，均不合适。 19. A guest complains that there is a stain on the bed sheet. How should the staff respond?（ ） A. I'm sorry about that. I'll send housekeeping to change the sheet immediately. B. It's not our fault. C. You must have made the stain yourself. D. We don't have clean sheets now. 【答案】A 【解析】处理客房卫生投诉时，应先道歉并立即安排更换；B、C 选项推卸责任，D 选项未提供解决方案，均不符合服务规范。 20. Which of the following is an appropriate way to encourage a nervous new colleague?（ ） A. Don't be nervous. Take your time and I'll help you if you need it. B. It's easy, even a child can do it. C. If you can't do it, just quit. D. You're so stupid. 【答案】A 【解析】鼓励新同事应表达理解和支持，并主动提供帮助；B 选项轻视其感受，C、D 选项打击其积极性，均不正确。 2、 多选题（共10小题，每题3分，共30分） 1. Which of the following are polite expressions for giving instructions?（ ） A. Could you please wait a moment? B. Would you be so kind as to sign here? C. Do this right now! D. Please follow me to your room. E. Hurry up! 【答案】ABD 【解析】礼貌的指令表达通常使用 "Could you please..."、"Would you be so kind as to..." 或 "Please..." 等句式；C、E 选项语气过于急躁和强硬，不符合服务礼仪。 2. Which of the following are appropriate pieces of advice for hotel guests?（ ） A. Please lock your door when you leave the room. B. You can leave your valuables on the bed. C. You should try the local breakfast in our restaurant. D. Don't use the elevator during a fire. E. Make loud noise in the corridor. 【答案】ACD 【解析】给客人的合理建议包括安全提示和消费推荐；B 选项将贵重物品留在床上存在安全隐患，E 选项在走廊制造噪音会影响其他客人，均为不当行为。 3. Which of the following are correct steps to handle a guest's complaint?（ ） A. Listen carefully without interrupting. B. Apologize sincerely for the inconvenience. C. Argue with the guest to prove you are right. D. Offer a practical solution. E. Follow up to make sure the problem is solved. 【答案】ABDE 【解析】处理投诉的正确流程是倾听、道歉、解决、跟进；C 选项与客人争论会激化矛盾，是绝对错误的做法。 4. Which of the following are appropriate expressions to praise a guest?（ ） A. Thank you for your cooperation. B. You have very good manners. C. You're very beautiful. D. I really appreciate your understanding. E. You're very smart. 【答案】ABD 【解析】酒店服务中应表扬客人的合作、礼貌和理解等行为；C、E 选项涉及客人的外貌和智力，属于不专业的私人评价。 5. Which of the following are common prohibition signs in a hotel?（ ） A. No Pets Allowed B. No Loud Noise C. No Littering D. No Swimming in the Pool E. No Using the Toilet 【答案】ABC 【解析】酒店常见的禁止标识包括禁止携带宠物、禁止大声喧哗、禁止乱扔垃圾；D 选项禁止在泳池游泳不符合泳池的用途，E 选项禁止使用厕所不符合常理。 6. Which of the following questions are used to seek information about hotel services?（ ） A. When does the breakfast start? B. Is there free parking in the hotel? C. How much is the airport shuttle service? D. Can I have an extra pillow? E. Where is the business center? 【答案】ABCDE 【解析】以上所有选项均为询问酒店服务信息的常用问句，分别涉及早餐时间、免费停车、机场班车价格、额外用品和商务中心位置。 7. Which of the following are appropriate expressions to comfort a guest?（ ） A. Don't worry. We will do our best to help you. B. I'm sorry this happened to you. C. It's your own fault. D. Let me see what I can do for you. E. That's too bad. 【答案】ABD 【解析】安慰客人应表达同情并承诺提供帮助；C 选项指责客人，E 选项仅表示同情未提供实际帮助，均不合适。 8. Which of the following are common bargaining expressions?（ ） A. Can you give me a 15% discount? B. If I buy three, can I get a discount? C. This is the best price I can offer. D. Is there any promotion for group bookings? E. That's a good price. 【答案】ABD 【解析】A、B、D 选项均为买家常用的议价用语；C 选项是卖家表示价格底线，E 选项是买家表示接受价格，均不属于议价表达。 9. Which of the following are appropriate ways to encourage a colleague?（ ） A. You're getting better and better. B. Don't give up. C. You'll never make it. D. I'm proud of you. E. That was a great effort. 【答案】ABDE 【解析】鼓励同事可以肯定其进步、支持其坚持、表达认可或赞扬其努力；C 选项是消极负面的打击，会伤害同事的自信心。 10. Which of the following are proper safety warnings in a hotel?（ ） A. Mind the step. B. Wet floor. C. Do not touch the hot water tap. D. Keep children away from the swimming pool. E. No photos in the lobby. 【答案】ABCD 【解析】A、B、C、D 选项均为酒店内常见的安全警告，分别提醒注意台阶、地面湿滑、小心热水和儿童泳池安全；E 选项禁止在大堂拍照不属于安全警告。 三、判断题（共15小题，每题2分，共30分） 1. "Would you mind..." is a polite way to make a request.（ ） 【答案】正确 【解析】"Would you mind doing sth.?" 是英语中最委婉的请求句式之一，广泛用于酒店服务场景。 2. When a guest complains, the staff should explain the reason first and then apologize.（ ） 【答案】错误 【解析】处理投诉时应先真诚道歉，安抚客人情绪后再解释原因和提供解决方案，先解释会让客人觉得员工在推卸责任。 3. "You'd better..." is a common and polite way to give advice.（ ） 【答案】正确 【解析】"You'd better..." 意为 "你最好……"，是语气委婉且实用的提建议句式，适合酒店服务场景。 4. "No Pets Allowed" means that guests can bring their pets into the hotel.（ ） 【答案】错误 【解析】"No Pets Allowed" 意为 "禁止携带宠物"，是大多数酒店的通用规定。 5. When a guest apologizes, the staff can say "It doesn't matter." or "That's all right.".（ ） 【答案】正确 【解析】"It doesn't matter." 和 "That's all right." 都是回应他人道歉的常用礼貌表达，意为 "没关系"。 6. "Can you lower the price a little bit?" is a rude bargaining expression.（ ） 【答案】错误 【解析】这句话意为 "你能稍微便宜一点吗？"，是语气礼貌且常用的议价用语，适合旅游服务场景。 7. "Great job!" can only be used to praise guests, not colleagues.（ ） 【答案】错误 【解析】"Great job!" 意为 "做得好！"，是通用的表扬用语，既可以表扬客人，也可以表扬同事。 8. "What time does the last airport shuttle leave?" is a correct question to ask about the shuttle service.（ ） 【答案】正确 【解析】这句话准确询问了最后一班机场班车的发车时间，是获取交通信息的标准问句。 9. "Don't touch that!" is a polite warning expression in a hotel.（ ） 【答案】错误 【解析】这句话语气过于强硬，礼貌的警告应使用 "Please do not touch that. Thank you." 或 "Mind your hands, please." 等表达。 10. When a guest loses their passport, the staff should say "We are not responsible for your lost items.".（ ） 【答案】错误 【解析】客人丢失重要证件时，员工应先安慰客人，然后协助其联系当地警察局和大使馆，而不是直接推卸责任。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $ 编写说明：湖北省技能高考《旅游类考纲百套卷》，依据《湖北省2026年普通高校招生职业技能考试大纲旅游类》编写。本专辑涵盖七门课程，且每门课程均采用三阶递进式训练体系：基础层（具象化支架）拆解考点为微目标，紧扣考纲 “掌握”“理解” 要求编写考点训练卷；巩固层（关联性支架）强化知识交叉与场景关联，按考纲专题编专题训练卷；应用层（引导性支架）聚焦真题突破，结合知识模块与教材编写课程综合卷。 本试卷是第63卷为专题训练卷，按《旅游英语》范围和要求编写。掌握：劝告与建议、投诉与责备、表扬与鼓励、指令与要求、禁止与警告、询问与提供信息、情感表达 、价格商议。 湖北省《旅游类考纲百套卷》 第63卷 《旅游英语》 专题训练卷 考试时间60分钟 满分100分 班级 姓名 学号 成绩 1、 选择题（共20小题，每题2分，共40分） 1. Which of the following is a polite way to ask a guest to show their room key for access?（ ） A. Give me your room key. B. Could you please show me your room key? C. Room key! D. You must show me your room key. 2. A guest is going out and it's going to rain. What is the most appropriate advice?（ ） A. You must take an umbrella. B. Why don't you take an umbrella? It's going to rain soon. C. Don't go out, it will rain. D. I think rain is bad. 3. A guest complains that there is no hot water in their room. How should the staff respond first?（ ） A. It's not our fault. B. I'm sorry for the inconvenience. I'll send a plumber to check it immediately. C. You should have turned on the tap earlier. D. We have no hot water today. 4. Which of the following is the best way to praise a colleague who helped an elderly guest carry luggage?（ ） A. You're lucky that guest was weak. B. Anyone could have done that. C. You did a wonderful job helping that elderly guest with their luggage. D. It's about time you helped someone. 5. Which of the following signs means "No Diving" in the hotel swimming pool?（ ） A. No Swimming B. No Diving C. No Running D. No Jumping 6. A guest wants to know the opening hours of the hotel gym. Which question is correct?（ ） A. When does the gym open and close? B. Do you have a gym? C. How much is the gym membership? D. Where is the gym? 7. A guest misses the hotel's airport shuttle and looks upset. How should the staff comfort him?（ ） A. You should have been on time. B. Don't worry. I'll call a taxi for you and the hotel will cover the fare. C. That's too bad. D. The next shuttle is in 3 hours. 8. A guest wants to book 5 rooms for 2 nights. Which sentence is appropriate for bargaining?（ ） A. This price is too high. B. Lower the price for me. C. If we book 5 rooms for 2 nights, can you offer us a 10% discount? D. I don't want to pay so much. 9. Which of the following is a polite way to ask guests not to smoke in the elevator?（ ） A. Don't smoke here! B. Smoking is forbidden in the elevator. C. Would you mind not smoking in the elevator? Thank you. D. No smoking! 10. A guest plans to visit a popular scenic spot. What is the most appropriate advice?（ ） A. I don't like that place. B. You must go there early. C. All scenic spots are the same. D. You should book the tickets online in advance to avoid queuing. 11. A guest complains that the TV in their room has no signal. What should the staff do?（ ） A. Tell them that's normal. B. Apologize and send a technician to repair it right away. C. Ignore their complaint. D. Blame the TV station. 12. Which of the following is an appropriate way to praise a guest?（ ） A. Thank you for putting your trash in the bin. B. You're very rich. C. You look young. D. You're tall. 13. Which of the following signs means "No Overloading" in the hotel elevator?（ ） A. No Entry B. No Overloading C. No Parking D. No Touching 14. A guest wants to know the price of the hotel's laundry service. Which question is correct?（ ） A. How much does the laundry service cost? B. Do you have laundry service? C. Where is the laundry room? D. When will my clothes be ready? 15. A guest apologizes for being late for the dinner reservation. How should the staff respond?（ ） A. It's okay. We've kept your table for you. B. You're too late. C. We've given your table to someone else. D. You should have come earlier. 16. A guest plans to stay in the hotel for a week. Which sentence is appropriate for bargaining?（ ） A. If I stay for a week, can you give me a better rate? B. This price is too expensive for a week. C. I can't afford this price. D. Give me a discount. 17. Which of the following is a polite way to ask a guest to fill in the registration form?（ ） A. Fill in this form now. B. Could you please fill in this registration form? C. Form! D. You must fill in this form. 18. A guest wants to go to the train station and there is a traffic jam. What is the most appropriate advice?（ ） A. You should take the subway instead of a taxi. It's faster during rush hour. B. You must take a taxi. C. Just wait for the traffic to clear. D. I don't know how to get there. 19. A guest complains that there is a stain on the bed sheet. How should the staff respond?（ ） A. I'm sorry about that. I'll send housekeeping to change the sheet immediately. B. It's not our fault. C. You must have made the stain yourself. D. We don't have clean sheets now. 20. Which of the following is an appropriate way to encourage a nervous new colleague?（ ） A. Don't be nervous. Take your time and I'll help you if you need it. B. It's easy, even a child can do it. C. If you can't do it, just quit. D. You're so stupid. 2、 多选题（共10小题，每题3分，共30分） 1. Which of the following are polite expressions for giving instructions?（ ） A. Could you please wait a moment? B. Would you be so kind as to sign here? C. Do this right now! D. Please follow me to your room. E. Hurry up! 2. Which of the following are appropriate pieces of advice for hotel guests?（ ） A. Please lock your door when you leave the room. B. You can leave your valuables on the bed. C. You should try the local breakfast in our restaurant. D. Don't use the elevator during a fire. E. Make loud noise in the corridor. 3. Which of the following are correct steps to handle a guest's complaint?（ ） A. Listen carefully without interrupting. B. Apologize sincerely for the inconvenience. C. Argue with the guest to prove you are right. D. Offer a practical solution. E. Follow up to make sure the problem is solved. 4. Which of the following are appropriate expressions to praise a guest?（ ） A. Thank you for your cooperation. B. You have very good manners. C. You're very beautiful. D. I really appreciate your understanding. E. You're very smart. 5. Which of the following are common prohibition signs in a hotel?（ ） A. No Pets Allowed B. No Loud Noise C. No Littering D. No Swimming in the Pool E. No Using the Toilet 6. Which of the following questions are used to seek information about hotel services?（ ） A. When does the breakfast start? B. Is there free parking in the hotel? C. How much is the airport shuttle service? D. Can I have an extra pillow? E. Where is the business center? 7. Which of the following are appropriate expressions to comfort a guest?（ ） A. Don't worry. We will do our best to help you. B. I'm sorry this happened to you. C. It's your own fault. D. Let me see what I can do for you. E. That's too bad. 8. Which of the following are common bargaining expressions?（ ） A. Can you give me a 15% discount? B. If I buy three, can I get a discount? C. This is the best price I can offer. D. Is there any promotion for group bookings? E. That's a good price. 9. Which of the following are appropriate ways to encourage a colleague?（ ） A. You're getting better and better. B. Don't give up. C. You'll never make it. D. I'm proud of you. E. That was a great effort. 10. Which of the following are proper safety warnings in a hotel?（ ） A. Mind the step. B. Wet floor. C. Do not touch the hot water tap. D. Keep children away from the swimming pool. E. No photos in the lobby. 三、判断题（共15小题，每题2分，共30分） 1. "Would you mind..." is a polite way to make a request.（ ） 2. When a guest complains, the staff should explain the reason first and then apologize.（ ） 3. "You'd better..." is a common and polite way to give advice.（ ） 4. "No Pets Allowed" means that guests can bring their pets into the hotel.（ ） 5. When a guest apologizes, the staff can say "It doesn't matter." or "That's all right.".（ ） 6. "Can you lower the price a little bit?" is a rude bargaining expression.（ ） 7. "Great job!" can only be used to praise guests, not colleagues.（ ） 8. "What time does the last airport shuttle leave?" is a correct question to ask about the shuttle service.（ ） 9. "Don't touch that!" is a polite warning expression in a hotel.（ ） 10. When a guest loses their passport, the staff should say "We are not responsible for your lost items.".（ ） 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $