课程综合卷（一）《酒店英语》湖北省技能高考《旅游类考纲百套卷》第70卷（原卷版+解析版）

编写说明：湖北省技能高考《旅游类考纲百套卷》，依据《湖北省2026年普通高校招生职业技能考试大纲旅游类》编写。本专辑涵盖七门课程，且每门课程均采用三阶递进式训练体系：基础层（具象化支架）拆解考点为微目标，紧扣考纲 “掌握”“理解” 要求编写考点训练卷；巩固层（关联性支架）强化知识交叉与场景关联，按考纲专题编专题训练卷；应用层（引导性支架）聚焦真题突破，结合知识模块与教材编写课程综合卷。 本试卷是第70卷为课程综合卷，按《酒店英语》范围和要求编写。 湖北省《旅游类考纲百套卷》 第70卷 《酒店英语》 课程综合卷 考试时间60分钟 满分100分 班级 姓名 学号 成绩 1、 选择题（共30小题，每题2分，共60分） 1. Which of the following is the correct English for "浴垫"?（ ） A. Bath towel B. Bath mat C. Hand towel D. Face towel 【答案】B 【解析】"bath mat" 意为浴垫；"bath towel" 是浴巾；"hand towel" 是手巾；"face towel" 是面巾。 2. Which of the following is the correct English for "衣架"?（ ） A. Hanger B. Hook C. Shelf D. Rack 【答案】A 【解析】"hanger" 意为衣架；"hook" 是挂钩；"shelf" 是架子；"rack" 是置物架。 3. What should a housekeeper say to ask if a guest needs turn-down service?（ ） A. Do you need cleaning service? B. May I do the turn-down service for you now? C. Can I bring you some towels? D. Would you like to have dinner? 【答案】B 【解析】询问客人是否需要夜床服务的标准用语是 "May I do the turn-down service for you now?"；A 是询问清洁服务；C 是询问是否需要毛巾；D 是询问是否需要用餐。 4. What should a housekeeper say first when a guest asks for an extra blanket?（ ） A. How many blankets do you need? B. Certainly, sir. I'll bring it to your room right away. C. We don't have extra blankets now. D. Why do you need an extra blanket? 【答案】B 【解析】服务行业应先表示同意并承诺立即行动，再询问细节；A 应在表示同意之后；C 直接拒绝不礼貌；D 质问客人不专业。 5. Which of the following is the correct way to ask about laundry pickup time?（ ） A. When will you pick up my laundry? B. Give me your laundry now. C. Do you have any laundry to wash? D. When should I come to collect your laundry? 【答案】D 【解析】询问洗衣取件时间的礼貌用语是 "When should I come to collect your laundry?"；A 语气生硬；B 表达不礼貌；C 是询问是否有洗衣需求。 6. What should a housekeeper do first when a guest complains that the bed sheet has stains?（ ） A. It's not my fault. B. I'm sorry for the inconvenience. I'll change it for you immediately. C. The sheet was clean when you checked in. D. You can change it yourself. 【答案】B 【解析】处理投诉时应先道歉，再提出解决方案；A 和 C 推卸责任；D 态度恶劣不符合服务规范。 7. If a guest says the hair dryer in the room is broken, the housekeeper should（ ） A. Ignore it B. Say "It's always like that" C. Apologize and bring a working one immediately D. Tell the guest to use the one in the lobby 【答案】C 【解析】客人反馈设备损坏时，应先道歉并立即更换可用设备；A、B、D 均不符合服务要求。 8. Which of the following signs means "Please make up the room"?（ ） A. A red light outside the door B. A green light outside the door C. A sign hanging on the door handle D. A bell on the door 【答案】C 【解析】"请即打扫" 和 "请勿打扰" 通常都是挂在门把手上的牌子；不同酒店灯光系统不同，但牌子是通用标准。 9. What is the most polite way to remind a guest not to smoke in the room?（ ） A. You can't smoke here. B. Smoking is forbidden in the room. C. I'm sorry, but smoking is not allowed in the room. D. Put out your cigarette immediately. 【答案】C 【解析】提醒客人不要吸烟时应使用礼貌用语并说明规定；A、B、D 语气过于生硬。 10. What should a housekeeper say when a guest asks to refill the minibar?（ ） A. I'll refill it right away. B. You have to pay first. C. We don't refill minibars. D. Come to the front desk to get what you want. 【答案】A 【解析】客人要求补充迷你吧时，应立即安排补货；B 应在客人消费后统一记账；C 和 D 不符合服务规范。 11. Which of the following is the correct English for "浴帽"?（ ） A. Shower cap B. Bathrobe C. Towel D. Soap 【答案】A 【解析】"shower cap" 意为浴帽；"bathrobe" 是浴袍；"towel" 是毛巾；"soap" 是肥皂。 12. What should a housekeeper do first when a guest asks to change rooms?（ ） A. Refuse immediately B. Tell the guest to go to the front desk C. Apologize for the inconvenience and contact the front desk D. Help the guest move luggage right away 【答案】C 【解析】客人要求换房时，应先道歉安抚，再联系前台处理；换房是前台的职责，客房服务员不能直接决定；D 应在前台确认后进行。 13. Which of the following means "干洗" in English?（ ） A. Washing B. Drying C. Dry cleaning D. Ironing 【答案】C 【解析】"dry cleaning" 意为干洗；"washing" 是水洗；"drying" 是烘干；"ironing" 是熨烫。 14. What should a housekeeper do if a guest locks their key inside the room?（ ） A. Break the door open B. Tell the guest to find a locksmith C. Contact the front desk to get a spare key D. Give the guest your master key 【答案】C 【解析】客人把钥匙锁在房间里时，应联系前台取备用钥匙；A 会损坏酒店财产；B 不符合服务要求；D 不能随意给客人万能钥匙。 15. Which of the following is the correct English for "熨烫服务"?（ ） A. Laundry service B. Ironing service C. Dry cleaning service D. Washing service 【答案】B 【解析】"ironing service" 意为熨烫服务；"laundry service" 是洗衣服务的统称；"dry cleaning service" 是干洗服务；"washing service" 是水洗服务。 16. What should a housekeeper say when leaving a guest's room after cleaning?（ ） A. I'm leaving now. B. Is there anything else I can do for you? C. Goodbye. D. Don't forget to lock the door. 【答案】B 【解析】离开房间时应主动询问客人是否还有其他需求，体现优质服务；A、C 过于简单；D 不符合服务用语规范。 17. Which of the following is the correct English for "垃圾桶"?（ ） A. Box B. Bag C. Trash can D. Basket 【答案】C 【解析】"trash can" 意为垃圾桶；"box" 是盒子；"bag" 是袋子；"basket" 是篮子。 18. What should a housekeeper say when a guest asks for an extra hanger?（ ） A. We don't have extra hangers. B. Certainly, I'll bring you some right away. C. You can only use the ones in the closet. D. Why do you need more hangers? 【答案】B 【解析】客人合理需求应立即满足；A、C 拒绝客人不合理；D 质问客人不专业。 19. What should a housekeeper do if they find an unextinguished cigarette butt in the room?（ ） A. Leave it there B. Put it out immediately and inform the front desk C. Throw it in the trash can D. Scold the guest 【答案】B 【解析】发现未熄灭的烟头存在火灾隐患，应立即熄灭并报告前台；A 会引发危险；C 可能引燃垃圾桶内物品；D 态度恶劣。 20. Which of the following means "加床" in English?（ ） A. Extra bed B. Double bed C. Single bed D. Twin bed 【答案】A 【解析】"extra bed" 意为加床；"double bed" 是双人床；"single bed" 是单人床；"twin bed" 是单人床（双床房用）。 21. Which of the following is the correct English for "开胃菜"?（ ） A. Main course B. Appetizer C. Dessert D. Beverage 【答案】B 【解析】"appetizer" 意为开胃菜；"main course" 是主菜；"dessert" 是甜点；"beverage" 是饮品。 22. Which of the following is the correct English for "主菜"?（ ） A. Appetizer B. Soup C. Main course D. Dessert 【答案】C 【解析】"main course" 意为主要；"appetizer" 是开胃菜；"soup" 是汤；"dessert" 是甜点。 23. Which of the following is the correct English for "餐后饮品"?（ ） A. Appetizer B. Main course C. Dessert D. Beverage 【答案】D 【解析】"beverage" 意为饮品；"appetizer" 是开胃菜；"main course" 是主菜；"dessert" 是甜点。 24. What should a waiter say when a guest asks to split the bill?（ ） A. No, we don't split bills. B. Certainly, how would you like to split it? C. You have to pay together. D. It's too much trouble. 【答案】B 【解析】客人要求分单时，应礼貌同意并询问分单方式；A、C 直接拒绝不礼貌；D 态度消极。 25. Which of the following is the correct English for "黄油刀"?（ ） A. Knife B. Butter knife C. Fork D. Spoon 【答案】B 【解析】"butter knife" 意为黄油刀；"knife" 是刀的统称；"fork" 是叉子；"spoon" 是勺子。 26. If a guest says they are lactose intolerant, the waiter should（ ） A. Recommend dishes with milk B. Ignore the guest's words C. Inform the chef and avoid dairy products in the guest's order D. Tell the guest there is no dairy in the restaurant 【答案】C 【解析】客人乳糖不耐受时，应告知厨师并避免使用乳制品；其他选项都是错误的服务方式。 27. Which of the following is the correct way to ask if a guest would like an appetizer?（ ） A. Do you want something to eat first? B. Would you like to start with an appetizer? C. What do you want to eat? D. Do you like appetizers? 【答案】B 【解析】询问客人是否需要开胃菜的标准礼貌用语是 "Would you like to start with an appetizer?"；A 表达不专业；C 是询问想吃什么；D 是询问是否喜欢开胃菜。 28. What should a waiter say when serving a dish to a guest?（ ） A. Here you are. B. Here is your food. Enjoy your meal! C. Take it. D. This is your food. 【答案】B 【解析】上菜时应报菜名并祝客人用餐愉快；A 过于随意；C 不礼貌；D 表达不专业。 29. Which of the following means "全熟" for steak?（ ） A. Rare B. Medium rare C. Medium D. Well done 【答案】D 【解析】"well done" 表示全熟；"rare" 是一分熟；"medium rare" 是三分熟；"medium" 是五分熟。 30. What should a waiter say when a guest asks for a doggy bag?（ ） A. We don't provide doggy bags. B. Certainly, I'll bring you one right away. C. You should finish all the food. D. It's not allowed to take food away. 【答案】B 【解析】客人要求打包剩菜时，应立即提供打包袋；A、D 不符合服务规范；C 不礼貌。 二、判断题（共20小题，每题2分，共40分） 1. Housekeepers should knock twice before entering a guest room.（ ） 【答案】错误 【解析】客房服务员进入房间前应敲门三次并报身份，等待客人回应后再进入。 2. "Do Not Disturb" sign means the guest does not want to be disturbed.（ ） 【答案】正确 【解析】"Do Not Disturb" 意为 "请勿打扰"，表示客人不希望被打扰。 3. Laundry service usually takes 24 hours in most hotels.（ ） 【答案】正确 【解析】大多数酒店的普通洗衣服务需要24小时，加急服务通常需要4-6小时。 4. Housekeepers can enter a guest room if the door is open.（ ） 【答案】错误 【解析】即使房门开着，客房服务员也必须先敲门并报身份，得到客人允许后才能进入。 5. "Bath mat" is placed inside the bathtub to prevent slipping.（ ） 【答案】错误 【解析】浴垫应放在浴缸外面的地板上，防止客人洗完澡后滑倒。 6. Guests can keep the bathrobe as a souvenir after checking out.（ ） 【答案】错误 【解析】浴袍是酒店的固定资产，客人退房时不能带走，如需购买可联系前台。 7. Turn-down service is usually provided in the morning.（ ） 【答案】错误 【解析】夜床服务通常在晚上6点到9点之间提供，为客人准备就寝。 8. Housekeepers should report any suspicious items in the room to the security department.（ ） 【答案】正确 【解析】发现可疑物品时，应立即报告保安部门，确保酒店和客人的安全。 9. "Ironing board" is used to iron clothes.（ ） 【答案】正确 【解析】"ironing board" 意为熨衣板，用于熨烫衣物。 10. Guests can smoke in the balcony of all hotel rooms.（ ） 【答案】错误 【解析】许多酒店实行全面禁烟，包括阳台，客人应在指定的吸烟区吸烟。 11. Minibar items are usually free for guests.（ ） 【答案】错误 【解析】迷你吧内的物品都是收费的，客人消费后会计入账单。 12. Housekeepers should close the windows before leaving the room.（ ） 【答案】正确 【解析】离开房间前应关闭窗户，防止下雨或物品丢失。 13. "Shower cap" is used to cover the hair while taking a shower.（ ） 【答案】正确 【解析】"shower cap" 意为浴帽，用于洗澡时保护头发不被淋湿。 14. If a guest leaves their phone in the room, the housekeeper should keep it for the guest.（ ） 【答案】错误 【解析】发现客人遗失物品应立即报告前台，由酒店统一登记和归还，不能私自保管。 15. The correct order of Western meal is appetizer, soup, main course, dessert, beverage.（ ） 【答案】正确 【解析】西餐的标准上菜顺序是：开胃菜→汤→主菜→甜点→饮品。 16. Waiters should pour wine for guests from the left side.（ ） 【答案】错误 【解析】服务员应从客人的右侧倒酒，左侧上菜。 17. "Vegan" means people who do not eat any animal products.（ ） 【答案】正确 【解析】纯素食主义者不吃任何动物产品，包括肉、蛋、奶、蜂蜜等。 18. Children over 16 can drink alcohol in restaurants in China.（ ） 【答案】错误 【解析】根据中国法律规定，禁止向18岁以下的未成年人出售任何含酒精饮品。 19. "Doggy bag" is used to pack leftover food.（ ） 【答案】正确 【解析】"doggy bag" 意为打包袋，用于打包剩菜。 20. Waiters should use their left hand to serve dishes.（ ） 【答案】错误 【解析】服务员应使用右手从客人的右侧上菜。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $ 编写说明：湖北省技能高考《旅游类考纲百套卷》，依据《湖北省2026年普通高校招生职业技能考试大纲旅游类》编写。本专辑涵盖七门课程，且每门课程均采用三阶递进式训练体系：基础层（具象化支架）拆解考点为微目标，紧扣考纲 “掌握”“理解” 要求编写考点训练卷；巩固层（关联性支架）强化知识交叉与场景关联，按考纲专题编专题训练卷；应用层（引导性支架）聚焦真题突破，结合知识模块与教材编写课程综合卷。 本试卷是第70卷为课程综合卷，按《酒店英语》范围和要求编写。 湖北省《旅游类考纲百套卷》 第70卷 《酒店英语》 课程综合卷 考试时间60分钟 满分100分 班级 姓名 学号 成绩 1、 选择题（共30小题，每题2分，共60分） 1. Which of the following is the correct English for "浴垫"?（ ） A. Bath towel B. Bath mat C. Hand towel D. Face towel 2. Which of the following is the correct English for "衣架"?（ ） A. Hanger B. Hook C. Shelf D. Rack 3. What should a housekeeper say to ask if a guest needs turn-down service?（ ） A. Do you need cleaning service? B. May I do the turn-down service for you now? C. Can I bring you some towels? D. Would you like to have dinner? 4. What should a housekeeper say first when a guest asks for an extra blanket?（ ） A. How many blankets do you need? B. Certainly, sir. I'll bring it to your room right away. C. We don't have extra blankets now. D. Why do you need an extra blanket? 5. Which of the following is the correct way to ask about laundry pickup time?（ ） A. When will you pick up my laundry? B. Give me your laundry now. C. Do you have any laundry to wash? D. When should I come to collect your laundry? 6. What should a housekeeper do first when a guest complains that the bed sheet has stains?（ ） A. It's not my fault. B. I'm sorry for the inconvenience. I'll change it for you immediately. C. The sheet was clean when you checked in. D. You can change it yourself. 7. If a guest says the hair dryer in the room is broken, the housekeeper should（ ） A. Ignore it B. Say "It's always like that" C. Apologize and bring a working one immediately D. Tell the guest to use the one in the lobby 8. Which of the following signs means "Please make up the room"?（ ） A. A red light outside the door B. A green light outside the door C. A sign hanging on the door handle D. A bell on the door 9. What is the most polite way to remind a guest not to smoke in the room?（ ） A. You can't smoke here. B. Smoking is forbidden in the room. C. I'm sorry, but smoking is not allowed in the room. D. Put out your cigarette immediately. 10. What should a housekeeper say when a guest asks to refill the minibar?（ ） A. I'll refill it right away. B. You have to pay first. C. We don't refill minibars. D. Come to the front desk to get what you want. 11. Which of the following is the correct English for "浴帽"?（ ） A. Shower cap B. Bathrobe C. Towel D. Soap 12. What should a housekeeper do first when a guest asks to change rooms?（ ） A. Refuse immediately B. Tell the guest to go to the front desk C. Apologize for the inconvenience and contact the front desk D. Help the guest move luggage right away 13. Which of the following means "干洗" in English?（ ） A. Washing B. Drying C. Dry cleaning D. Ironing 14. What should a housekeeper do if a guest locks their key inside the room?（ ） A. Break the door open B. Tell the guest to find a locksmith C. Contact the front desk to get a spare key D. Give the guest your master key 15. Which of the following is the correct English for "熨烫服务"?（ ） A. Laundry service B. Ironing service C. Dry cleaning service D. Washing service 16. What should a housekeeper say when leaving a guest's room after cleaning?（ ） A. I'm leaving now. B. Is there anything else I can do for you? C. Goodbye. D. Don't forget to lock the door. 17. Which of the following is the correct English for "垃圾桶"?（ ） A. Box B. Bag C. Trash can D. Basket 18. What should a housekeeper say when a guest asks for an extra hanger?（ ） A. We don't have extra hangers. B. Certainly, I'll bring you some right away. C. You can only use the ones in the closet. D. Why do you need more hangers? 19. What should a housekeeper do if they find an unextinguished cigarette butt in the room?（ ） A. Leave it there B. Put it out immediately and inform the front desk C. Throw it in the trash can D. Scold the guest 20. Which of the following means "加床" in English?（ ） A. Extra bed B. Double bed C. Single bed D. Twin bed 21. Which of the following is the correct English for "开胃菜"?（ ） A. Main course B. Appetizer C. Dessert D. Beverage 22. Which of the following is the correct English for "主菜"?（ ） A. Appetizer B. Soup C. Main course D. Dessert 23. Which of the following is the correct English for "餐后饮品"?（ ） A. Appetizer B. Main course C. Dessert D. Beverage 24. What should a waiter say when a guest asks to split the bill?（ ） A. No, we don't split bills. B. Certainly, how would you like to split it? C. You have to pay together. D. It's too much trouble. 25. Which of the following is the correct English for "黄油刀"?（ ） A. Knife B. Butter knife C. Fork D. Spoon 26. If a guest says they are lactose intolerant, the waiter should（ ） A. Recommend dishes with milk B. Ignore the guest's words C. Inform the chef and avoid dairy products in the guest's order D. Tell the guest there is no dairy in the restaurant 27. Which of the following is the correct way to ask if a guest would like an appetizer?（ ） A. Do you want something to eat first? B. Would you like to start with an appetizer? C. What do you want to eat? D. Do you like appetizers? 28. What should a waiter say when serving a dish to a guest?（ ） A. Here you are. B. Here is your food. Enjoy your meal! C. Take it. D. This is your food. 29. Which of the following means "全熟" for steak?（ ） A. Rare B. Medium rare C. Medium D. Well done 30. What should a waiter say when a guest asks for a doggy bag?（ ） A. We don't provide doggy bags. B. Certainly, I'll bring you one right away. C. You should finish all the food. D. It's not allowed to take food away. 二、判断题（共20小题，每题2分，共40分） 1. Housekeepers should knock twice before entering a guest room.（ ） 2. "Do Not Disturb" sign means the guest does not want to be disturbed.（ ） 3. Laundry service usually takes 24 hours in most hotels.（ ） 4. Housekeepers can enter a guest room if the door is open.（ ） 5. "Bath mat" is placed inside the bathtub to prevent slipping.（ ） 6. Guests can keep the bathrobe as a souvenir after checking out.（ ） 7. Turn-down service is usually provided in the morning.（ ） 8. Housekeepers should report any suspicious items in the room to the security department.（ ） 9. "Ironing board" is used to iron clothes.（ ） 10. Guests can smoke in the balcony of all hotel rooms.（ ） 11. Minibar items are usually free for guests.（ ） 12. Housekeepers should close the windows before leaving the room.（ ） 13. "Shower cap" is used to cover the hair while taking a shower.（ ） 14. If a guest leaves their phone in the room, the housekeeper should keep it for the guest.（ ） 15. The correct order of Western meal is appetizer, soup, main course, dessert, beverage.（ ） 16. Waiters should pour wine for guests from the left side.（ ） 17. "Vegan" means people who do not eat any animal products.（ ） 18. Children over 16 can drink alcohol in restaurants in China.（ ） 19. "Doggy bag" is used to pack leftover food.（ ） 20. Waiters should use their left hand to serve dishes.（ ） 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $