课程综合卷（二）《酒店英语》湖北省技能高考《旅游类考纲百套卷》第71卷（原卷版+解析版）

编写说明：湖北省技能高考《旅游类考纲百套卷》，依据《湖北省2026年普通高校招生职业技能考试大纲旅游类》编写。本专辑涵盖七门课程，且每门课程均采用三阶递进式训练体系：基础层（具象化支架）拆解考点为微目标，紧扣考纲 “掌握”“理解” 要求编写考点训练卷；巩固层（关联性支架）强化知识交叉与场景关联，按考纲专题编专题训练卷；应用层（引导性支架）聚焦真题突破，结合知识模块与教材编写课程综合卷。 本试卷是第71卷为课程综合卷，按《酒店英语》范围和要求编写。 湖北省《旅游类考纲百套卷》 第71卷 《酒店英语》 课程综合卷 考试时间60分钟 满分100分 班级 姓名 学号 成绩 1、 选择题（共30小题，每题2分，共60分） 1. Which of the following is the correct English for "香槟"?（ ） A. Whiskey B. Beer C. Champagne D. Brandy 2. Which of the following is the correct English for "无咖啡因咖啡"?（ ） A. Black coffee B. White coffee C. Decaf coffee D. Instant coffee 3. What should a waiter do first when a guest complains that the dish is too salty?（ ） A. It's supposed to be salty. B. I'm sorry, I'll take it back and make a new one for you. C. You can add some water. D. There's nothing I can do about it. 4. Which of the following is the correct English for "甜品勺"?（ ） A. Spoon B. Soup spoon C. Dessert spoon D. Teaspoon 5. Which of the following is the correct way to ask if a guest wants ice in their drink?（ ） A. Do you want ice? B. Would you like ice in your drink? C. Ice or no ice? D. I'll add some ice for you. 6. Which of the following means "素食主义者" in English?（ ） A. Vegan B. Vegetarian C. Meat-eater D. Carnivore 7. What should a waiter say when a guest asks for a clean fork?（ ） A. Use the one you have. B. Certainly, I'll bring you a clean one right away. C. We don't have extra forks. D. Why do you need another fork? 8. Which of the following is another word for "bill" in a restaurant?（ ） A. Check B. Money C. Cash D. Card 9. What should a waiter say when a guest is leaving the restaurant?（ ） A. Goodbye. B. Thank you for coming. We hope to see you again soon! C. Hurry up. D. Don't come back. 10. Which of the following is the correct English for "预订座位"?（ ） A. Book a table B. Order food C. Pay the bill D. Check in 11. Which of the following is the correct English for "行李寄存"?（ ） A. Luggage storage B. Check-in C. Check-out D. Room service 12. What should a front desk clerk say when a guest asks to call a taxi?（ ） A. We don't call taxis. B. Certainly, where would you like to go? C. You can call a taxi yourself. D. It's too expensive to take a taxi. 13. Which of the following is the correct English for "入住时间"?（ ） A. Check-in time B. Check-out time C. Breakfast time D. Lunch time 14. What should a front desk clerk say when a guest asks about breakfast time?（ ） A. I don't know. B. Breakfast is served from 7:00 a.m. to 10:00 a.m. in the restaurant on the first floor. C. Ask the restaurant staff. D. Breakfast is free. 15. Which of the following means "双床房" in English?（ ） A. Single room B. Double room C. Twin room D. Suite 16. What should a front desk clerk do first when a guest asks to extend their reservation?（ ） A. Refuse immediately B. Check the room availability first C. Tell the guest to leave on time D. Charge extra money without explanation 17. Which of the following is the correct English for "礼宾部"?（ ） A. Front desk B. Housekeeping C. Concierge D. Restaurant 18. What is the standard way for a front desk clerk to answer the phone?（ ） A. Hello. B. Good morning.Sir. How may I help you? C. Who is that? D. What do you want? 19. What should a concierge say when a guest asks about nearby tourist attractions?（ ） A. I don't know. B. There are many interesting places nearby. The place is very popular. It's about 10 minutes' walk from here. C. Ask someone else. D. You can find it on the map. 20. Which of the following is the correct English for "房费"?（ ） A. Room rate B. Food cost C. Service charge D. Tax 21. What should a front desk clerk say when a guest asks for an invoice?（ ） A. We don't provide invoices. B. Certainly, please fill in this form and I'll print it for you. C. You have to pay extra for the invoice. D. Invoices are not available now. 22. What should a clerk say when making a wake-up call to a guest?（ ） A. Wake up! B. Good morning, sir. This is your 6:00 a.m. wake-up call. C. It's time to get up. D. You will be late. 23. What should a front desk clerk do first when a guest complains that the room has a bad smell?（ ） A. It's normal. B. I'm sorry for the inconvenience. I'll send someone to check it right away and offer you a room change if possible. C. You can open the window. D. There's nothing wrong with the room. 24. Which of the following is the correct English for "商务中心"?（ ） A. Business center B. Fitness center C. Swimming pool D. Lobby 25. What should a front desk clerk say when a guest asks to change some money?（ ） A. We don't change money. B. Certainly, what denominations would you like? C. You have to go to the bank. D. We only change large bills. 26. Which of the following is the correct English for "退房时间"?（ ） A. Check-in time B. Check-out time C. Breakfast time D. Dinner time 27. What should a bellboy do first when a guest reports lost luggage?（ ） A. Blame the guest B. Apologize and ask for details about the luggage C. Tell the guest it's not our fault D. Ignore the guest 28. Which of the following means "豪华套房" in English?（ ） A. Single room B. Double room C. Twin room D. Deluxe suite 29. What is the correct way to give directions to a guest?（ ） A. Point with your finger and say "Go that way". B. Use an open palm and give clear step-by-step directions. C. Just tell the guest to follow the signs. D. Walk away without saying anything. 30. What should a front desk clerk say when a guest asks to reserve a restaurant table?（ ） A. We don't take restaurant reservations. B. Certainly, for how many people and what time? C. You have to call the restaurant yourself. D. The restaurant is always full. 二、判断题（共20小题，每题2分，共40分） 1. "Gluten-free" means food does not contain wheat or barley.（ ） 2. Guests should always pay the bill in cash.（ ） 3. "Butter knife" is used to spread butter on bread.（ ） 4. It is polite to talk loudly on the phone in a restaurant.（ ） 5. Waiters should clear the plates only after all guests have finished eating.（ ） 6. "Decaf coffee" contains no caffeine.（ ） 7. Guests can bring their own wine to all restaurants for free.（ ） 8. Check-in time is usually 2:00 p.m. in most hotels.（ ） 9. Front desk clerks should ask for the guest's ID when checking in.（ ） 10. "Late check-out" means checking out after the standard check-out time.（ ） 11. Bellboys should carry all the guest's luggage, including valuables.（ ） 12. "Room service" is available 24 hours in all hotels.（ ） 13. Front desk clerks should confirm the wake-up call time twice with the guest.（ ） 14. "Luggage storage" is a free service in most hotels.（ ） 15. Guests can check out at any time without informing the front desk.（ ） 16. "Concierge" can help guests book flight tickets.（ ） 17. "Single room" can accommodate two people.（ ） 18. Front desk clerks should answer the phone within three rings.（ ） 19. "Invoice" is a document that proves payment.（ ） 20. Guests can use the hotel's facilities only during their stay.（ ） 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $ 编写说明：湖北省技能高考《旅游类考纲百套卷》，依据《湖北省2026年普通高校招生职业技能考试大纲旅游类》编写。本专辑涵盖七门课程，且每门课程均采用三阶递进式训练体系：基础层（具象化支架）拆解考点为微目标，紧扣考纲 “掌握”“理解” 要求编写考点训练卷；巩固层（关联性支架）强化知识交叉与场景关联，按考纲专题编专题训练卷；应用层（引导性支架）聚焦真题突破，结合知识模块与教材编写课程综合卷。 本试卷是第71卷为课程综合卷，按《酒店英语》范围和要求编写。 湖北省《旅游类考纲百套卷》 第71卷 《酒店英语》 课程综合卷 考试时间60分钟 满分100分 班级 姓名 学号 成绩 1、 选择题（共30小题，每题2分，共60分） 1. Which of the following is the correct English for "香槟"?（ ） A. Whiskey B. Beer C. Champagne D. Brandy 【答案】C 【解析】"champagne" 意为香槟；"whiskey" 是威士忌；"beer" 是啤酒；"brandy" 是白兰地。 2. Which of the following is the correct English for "无咖啡因咖啡"?（ ） A. Black coffee B. White coffee C. Decaf coffee D. Instant coffee 【答案】C 【解析】"decaf coffee" 意为无咖啡因咖啡；"black coffee" 是黑咖啡；"white coffee" 是白咖啡；"instant coffee" 是速溶咖啡。 3. What should a waiter do first when a guest complains that the dish is too salty?（ ） A. It's supposed to be salty. B. I'm sorry, I'll take it back and make a new one for you. C. You can add some water. D. There's nothing I can do about it. 【答案】B 【解析】客人投诉菜品太咸时，应先道歉然后重新制作；其他选项都是不恰当的回应。 4. Which of the following is the correct English for "甜品勺"?（ ） A. Spoon B. Soup spoon C. Dessert spoon D. Teaspoon 【答案】C 【解析】"dessert spoon" 意为甜品勺；"spoon" 是勺子的统称；"soup spoon" 是汤勺；"teaspoon" 是茶匙。 5. Which of the following is the correct way to ask if a guest wants ice in their drink?（ ） A. Do you want ice? B. Would you like ice in your drink? C. Ice or no ice? D. I'll add some ice for you. 【答案】B 【解析】询问客人是否需要加冰的礼貌用语是 "Would you like ice in your drink?"；A、C 过于随意；D 没有询问客人意见。 6. Which of the following means "素食主义者" in English?（ ） A. Vegan B. Vegetarian C. Meat-eater D. Carnivore 【答案】B 【解析】"vegetarian" 意为素食主义者（不吃肉但可能吃蛋奶）；"vegan" 是纯素食主义者（不吃任何动物产品）；"meat-eater" 和 "carnivore" 是肉食者。 7. What should a waiter say when a guest asks for a clean fork?（ ） A. Use the one you have. B. Certainly, I'll bring you a clean one right away. C. We don't have extra forks. D. Why do you need another fork? 【答案】B 【解析】客人要求换干净餐具时，应立即提供；A、C 拒绝客人不合理；D 质问客人不专业。 8. Which of the following is another word for "bill" in a restaurant?（ ） A. Check B. Money C. Cash D. Card 【答案】A 【解析】在餐厅中，"check" 和 "bill" 都可以表示账单；"money" 是钱；"cash" 是现金；"card" 是卡。 9. What should a waiter say when a guest is leaving the restaurant?（ ） A. Goodbye. B. Thank you for coming. We hope to see you again soon! C. Hurry up. D. Don't come back. 【答案】B 【解析】客人离开时应感谢光临并欢迎再次光临；A 过于简单；C、D 态度恶劣。 10. Which of the following is the correct English for "预订座位"?（ ） A. Book a table B. Order food C. Pay the bill D. Check in 【答案】A 【解析】"book a table" 意为预订座位；"order food" 是点餐；"pay the bill" 是结账；"check in" 是入住。 11. Which of the following is the correct English for "行李寄存"?（ ） A. Luggage storage B. Check-in C. Check-out D. Room service 【答案】A 【解析】"luggage storage" 意为行李寄存；"check-in" 是入住；"check-out" 是退房；"room service" 是客房送餐。 12. What should a front desk clerk say when a guest asks to call a taxi?（ ） A. We don't call taxis. B. Certainly, where would you like to go? C. You can call a taxi yourself. D. It's too expensive to take a taxi. 【答案】B 【解析】客人要求叫出租车时，应礼貌同意并询问目的地；A、C 不符合服务要求；D 不礼貌。 13. Which of the following is the correct English for "入住时间"?（ ） A. Check-in time B. Check-out time C. Breakfast time D. Lunch time 【答案】A 【解析】"check-in time" 意为入住时间；"check-out time" 是退房时间；"breakfast time" 是早餐时间；"lunch time" 是午餐时间。 14. What should a front desk clerk say when a guest asks about breakfast time?（ ） A. I don't know. B. Breakfast is served from 7:00 a.m. to 10:00 a.m. in the restaurant on the first floor. C. Ask the restaurant staff. D. Breakfast is free. 【答案】B 【解析】客人询问早餐时间时，应提供清晰准确的信息，包括时间和地点；A、C 不符合服务要求；D 没有回答时间问题。 15. Which of the following means "双床房" in English?（ ） A. Single room B. Double room C. Twin room D. Suite 【答案】C 【解析】"twin room" 意为双床房（两张单人床）；"single room" 是单人房；"double room" 是双人房（一张大床）；"suite" 是套房。 16. What should a front desk clerk do first when a guest asks to extend their reservation?（ ） A. Refuse immediately B. Check the room availability first C. Tell the guest to leave on time D. Charge extra money without explanation 【答案】B 【解析】客人要求延长预订时，应先查询房态是否允许，再告知相关规定或费用；其他选项不符合服务流程。 17. Which of the following is the correct English for "礼宾部"?（ ） A. Front desk B. Housekeeping C. Concierge D. Restaurant 【答案】C 【解析】"concierge" 意为礼宾部；"front desk" 是前台；"housekeeping" 是客房部；"restaurant" 是餐厅。 18. What is the standard way for a front desk clerk to answer the phone?（ ） A. Hello. B. Good morning.Sir. How may I help you? C. Who is that? D. What do you want? 【答案】B 【解析】前台接听电话的标准用语是先问候，再报酒店名称，最后询问如何帮助；A 过于简单；C、D 不礼貌。 19. What should a concierge say when a guest asks about nearby tourist attractions?（ ） A. I don't know. B. There are many interesting places nearby. The place is very popular. It's about 10 minutes' walk from here. C. Ask someone else. D. You can find it on the map. 【答案】B 【解析】客人询问附近景点时，应提供具体信息和指引；A、C 不符合服务要求；D 不够详细。 20. Which of the following is the correct English for "房费"?（ ） A. Room rate B. Food cost C. Service charge D. Tax 【答案】A 【解析】"room rate" 意为房费；"food cost" 是餐费；"service charge" 是服务费；"tax" 是税费。 21. What should a front desk clerk say when a guest asks for an invoice?（ ） A. We don't provide invoices. B. Certainly, please fill in this form and I'll print it for you. C. You have to pay extra for the invoice. D. Invoices are not available now. 【答案】B 【解析】客人要求发票时，应按规定提供；A、C、D 不符合服务规范。 22. What should a clerk say when making a wake-up call to a guest?（ ） A. Wake up! B. Good morning, sir. This is your 6:00 a.m. wake-up call. C. It's time to get up. D. You will be late. 【答案】B 【解析】叫醒服务的标准用语是先问候，再说明是几点的叫醒服务；A、C、D 语气生硬不专业。 23. What should a front desk clerk do first when a guest complains that the room has a bad smell?（ ） A. It's normal. B. I'm sorry for the inconvenience. I'll send someone to check it right away and offer you a room change if possible. C. You can open the window. D. There's nothing wrong with the room. 【答案】B 【解析】客人投诉房间有异味时，应先道歉，再安排检查并提供换房方案；其他选项都是不恰当的回应。 24. Which of the following is the correct English for "商务中心"?（ ） A. Business center B. Fitness center C. Swimming pool D. Lobby 【答案】A 【解析】"business center" 意为商务中心；"fitness center" 是健身中心；"swimming pool" 是游泳池；"lobby" 是大堂。 25. What should a front desk clerk say when a guest asks to change some money?（ ） A. We don't change money. B. Certainly, what denominations would you like? C. You have to go to the bank. D. We only change large bills. 【答案】B 【解析】客人要求兑换零钱时，应礼貌同意并询问面额；A、C 不符合服务要求；D 限制过多不礼貌。 26. Which of the following is the correct English for "退房时间"?（ ） A. Check-in time B. Check-out time C. Breakfast time D. Dinner time 【答案】B 【解析】"check-out time" 意为退房时间；"check-in time" 是入住时间；"breakfast time" 是早餐时间；"dinner time" 是晚餐时间。 27. What should a bellboy do first when a guest reports lost luggage?（ ） A. Blame the guest B. Apologize and ask for details about the luggage C. Tell the guest it's not our fault D. Ignore the guest 【答案】B 【解析】客人报告行李丢失时，应先道歉并询问行李细节，以便查找；其他选项都是错误的处理方式。 28. Which of the following means "豪华套房" in English?（ ） A. Single room B. Double room C. Twin room D. Deluxe suite 【答案】D 【解析】"deluxe suite" 意为豪华套房；其他选项均为基础房型。 29. What is the correct way to give directions to a guest?（ ） A. Point with your finger and say "Go that way". B. Use an open palm and give clear step-by-step directions. C. Just tell the guest to follow the signs. D. Walk away without saying anything. 【答案】B 【解析】为客人指路时应使用手掌示意，并提供清晰的分步指引；A 用手指指不礼貌；C 不够详细；D 不符合服务要求。 30. What should a front desk clerk say when a guest asks to reserve a restaurant table?（ ） A. We don't take restaurant reservations. B. Certainly, for how many people and what time? C. You have to call the restaurant yourself. D. The restaurant is always full. 【答案】B 【解析】客人要求预订餐厅时，应礼貌同意并询问人数和时间；A、C 不符合服务要求；D 态度消极。 二、判断题（共20小题，每题2分，共40分） 1. "Gluten-free" means food does not contain wheat or barley.（ ） 【答案】正确 【解析】无麸质食品不含小麦、大麦、黑麦等含有麸质的谷物。 2. Guests should always pay the bill in cash.（ ） 【答案】错误 【解析】客人可以使用现金、信用卡、移动支付等多种方式结账。 3. "Butter knife" is used to spread butter on bread.（ ） 【答案】正确 【解析】黄油刀专门用于在面包上涂抹黄油。 4. It is polite to talk loudly on the phone in a restaurant.（ ） 【答案】错误 【解析】在餐厅大声打电话会影响其他客人用餐，是不礼貌的行为。 5. Waiters should clear the plates only after all guests have finished eating.（ ） 【答案】正确 【解析】应等所有客人都吃完后再收餐盘，体现对客人的尊重。 6. "Decaf coffee" contains no caffeine.（ ） 【答案】错误 【解析】无咖啡因咖啡仍含有少量咖啡因，只是含量远低于普通咖啡。 7. Guests can bring their own wine to all restaurants for free.（ ） 【答案】错误 【解析】部分餐厅允许客人自带酒水，但可能会收取开瓶费。 8. Check-in time is usually 2:00 p.m. in most hotels.（ ） 【答案】正确 【解析】大多数酒店的标准入住时间是下午2点，退房时间是中午12点。 9. Front desk clerks should ask for the guest's ID when checking in.（ ） 【答案】正确 【解析】办理入住时必须核对客人的有效身份证件，这是法律规定。 10. "Late check-out" means checking out after the standard check-out time.（ ） 【答案】正确 【解析】延迟退房指在标准退房时间之后退房，可能会收取额外费用。 11. Bellboys should carry all the guest's luggage, including valuables.（ ） 【答案】错误 【解析】行李员负责搬运行李，但贵重物品应由客人自己保管。 12. "Room service" is available 24 hours in all hotels.（ ） 【答案】错误 【解析】并非所有酒店都提供24小时客房送餐服务，部分酒店的送餐服务有时间限制。 13. Front desk clerks should confirm the wake-up call time twice with the guest.（ ） 【答案】正确 【解析】确认叫醒服务时应重复时间和房间号，避免出现服务失误。 14. "Luggage storage" is a free service in most hotels.（ ） 【答案】正确 【解析】大多数酒店为住店客人提供免费的行李寄存服务。 15. Guests can check out at any time without informing the front desk.（ ） 【答案】错误 【解析】客人退房时必须到前台办理手续，结清账单并交回房卡。 16. "Concierge" can help guests book flight tickets.（ ） 【答案】正确 【解析】礼宾部可以为客人提供票务预订、旅游咨询等服务。 17. "Single room" can accommodate two people.（ ） 【答案】错误 【解析】单人房只能容纳一个人，双人房或双床房可以容纳两个人。 18. Front desk clerks should answer the phone within three rings.（ ） 【答案】正确 【解析】电话铃响三声内接听是酒店服务的基本要求。 19. "Invoice" is a document that proves payment.（ ） 【答案】正确 【解析】发票是证明付款的合法凭证。 20. Guests can use the hotel's facilities only during their stay.（ ） 【答案】正确 【解析】酒店的设施仅供住店客人使用，非住店客人使用可能需要付费。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $