酒店英语【专题】《酒店英语》湖北省技能高考《旅游类考纲百套卷》第69卷（原卷版+解析版）

编写说明：湖北省技能高考《旅游类考纲百套卷》，依据《湖北省2026年普通高校招生职业技能考试大纲旅游类》编写。本专辑涵盖七门课程，且每门课程均采用三阶递进式训练体系：基础层（具象化支架）拆解考点为微目标，紧扣考纲 “掌握”“理解” 要求编写考点训练卷；巩固层（关联性支架）强化知识交叉与场景关联，按考纲专题编专题训练卷；应用层（引导性支架）聚焦真题突破，结合知识模块与教材编写课程综合卷。 本试卷是第69卷为专题训练卷，按《酒店英语》范围和要求编写。 湖北省《旅游类考纲百套卷》 第69卷 《酒店英语》 专题训练卷 考试时间60分钟 满分100分 班级 姓名 学号 成绩 1、 选择题（共20小题，每题2分，共40分） 1. What should a housekeeper say when knocking on a guest's door at 3:00 p.m.?（ ） A. Housekeeping. May I come in? B. Open the door! C. Room service. What do you want? D. Good evening! Can I help you? 2. Which of the following is the correct English for "枕套"?（ ） A. Pillow B. Pillowcase C. Blanket D. Quilt 3. If a housekeeper finds a guest's wallet on the floor of the room, they should（ ） A. Keep it for themselves B. Leave it where it is C. Report it to the front desk immediately D. Give it to the next guest 4. When a housekeeper finishes cleaning the room, they should first（ ） A. Turn off all the lights B. Close the door tightly C. Check if all personal items are left intact D. Leave the room without checking 5. Which of the following is the correct English for "浴巾"?（ ） A. Towel B. Bath towel C. Hand towel D. Face towel 6. If a guest consumes items from the minibar, the housekeeper should:（ ） A. Ignore it B. Report it to the front desk to add to the bill C. Ask the guest to pay immediately D. Refill the minibar without recording 7. Which of the following requests CANNOT a housekeeper fulfill directly?（ ） A. Provide extra pillows B. Bring extra towels C. Change the bed sheets D. Exchange foreign currency 8. Which of the following means "三分熟" for steak?（ ） A. Rare B. Medium rare C. Medium D. Well done 9. If a guest wants to order a bottle of red wine, the waiter should first（ ） A. Bring the wine directly B. Ask the guest to show their ID to verify age C. Open the wine immediately D. Pour the wine into glasses 10. What does the word "dessert" mean in a restaurant menu?（ ） A. Main course B. Appetizer C. Sweet food served after the main meal D. Drink 11. If a guest is allergic to nuts, the waiter should NOT:（ ） A. Inform the chef about the allergy B. Recommend dishes without nuts C. Check the ingredients of the dishes carefully D. Serve dishes with nuts without telling the guest 12. Which of the following is the most polite way to refuse a guest's unreasonable request?（ ） A. No, I can't do that. B. That's impossible. C. Don't ask me that. D. I'm sorry, but that's against our hotel policy. 13. Which of the following is used to cut food in Western restaurants?（ ） A. Knife B. Fork C. Spoon D. Chopsticks 14. What should a waiter do if a guest spills coffee on their clothes?（ ） A. Ignore it B. Apologize and offer a clean napkin or towel C. Blame the guest for being careless D. Ask the guest to pay for the cleaning 15. What does the word "reservation" mean in hotel service?（ ） A. Booking a room in advance B. Checking into the hotel C. Checking out of the hotel D. Ordering room service 16. If a guest loses their room key, the front desk clerk should first:（ ） A. Give them a new key immediately B. Verify the guest's identity and room number C. Charge the guest a large fine D. Tell the guest to find it themselves 17. Which of the following is the correct English for "单人房"?（ ） A. Single room B. Double room C. Twin room D. Suite 18. If a guest asks about the hotel's swimming pool opening hours, the front desk clerk should（ ） A. Say "I don't know" B. Give the guest clear and accurate information C. Tell the guest to ask the lifeguard D. Ignore the question 19. If a guest wants to send a parcel, which department should they go to?（ ） A. Front desk B. Housekeeping C. Concierge D. Restaurant 20. Which of the following is the correct English for "套房"?（ ） A. Single room B. Double room C. Twin room D. Suite 2、 多选题（共10小题，每题3分，共30分） 1.Which of the following are common housekeeping services?（ ） A. Making up the room B. Laundry and dry cleaning C. Shoe shining service D. Flight booking E. Minibar replenishment 2. Which of the following items are usually provided in a hotel guest room?（ ） A. Television B. Telephone C. Air conditioner D. Washing machine E. Safe box 3. Which of the following are correct practices for housekeepers when entering a guest room?（ ） A. Knock three times and announce "Housekeeping" B. Wait for a response before entering C. Enter directly if no one answers after 10 seconds D. Leave the door open while cleaning E. Greet the guest if they are in the room 4. Which of the following are common alcoholic drinks?（ ） A. Whiskey B. Beer C. Lemonade D. Brandy E. Iced tea 5. Which of the following are common special dietary requirements?（ ） A. Vegan B. Lactose intolerant C. Spicy food D. Nut-free E. Hot food 6. Which of the following are correct ways to greet guests in a restaurant?（ ） A. Good evening! Welcome to our restaurant! B. How many people are in your party? C. May I help you? D. What would you like to eat? E. Have a nice meal! 7. Which of the following are common tableware in Western restaurants?（ ） A. Knife B. Fork C. Spoon D. Chopsticks E. Plate 8. Which of the following are common front desk services?（ ） A. Check-in and check-out B. Room reservation C. Luggage storage D. Room cleaning E. Wake-up call arrangement 9. Which of the following information should a clerk ask for when accepting a room reservation?（ ） A. Guest's name B. Check-in and check-out dates C. Number of guests D. Guest's occupation E. Room type preference 10. Which of the following are correct responses when a guest says "Thank you" to the hotel staff?（ ） A. You're welcome. B. It's my pleasure. C. Don't mention it. D. No problem. E. That's right. 三、判断题（共15小题，每题2分，共30分） 1. Housekeepers can use the guest's personal items while cleaning the room.（ ） 2. "Laundry service" only includes washing clothes, not ironing.（ ） 3. If a guest has hung a "Do Not Disturb" sign, the housekeeper can leave a note to offer service.（ ） 4. Housekeepers should report any damaged facilities in the guest room to the maintenance department.（ ） 5. "Bathrobe" is a piece of clothing that guests can wear after taking a shower.（ ） 6. In Western restaurants, people usually eat with knives and forks.（ ） 7. "Waitress" refers to a male server in a restaurant.（ ） 8. It is polite to talk loudly in a restaurant to make yourself heard.（ ） 9. If a guest is not satisfied with the food, the waiter should apologize and offer to replace it or give a discount.（ ） 10. "Main course" is the last dish served in a Western meal.（ ） 11. "Check-in" means registering at the hotel and getting the room key.（ ） 12. Guests can keep the room key after checking out as a souvenir.（ ） 13. The concierge can help guests book tickets for trains and movies.（ ） 14. A "double room" always has two separate single beds.（ ） 15. When arranging a wake-up call, the clerk only needs to write down the time without confirming with the guest.（ ） 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $ 编写说明：湖北省技能高考《旅游类考纲百套卷》，依据《湖北省2026年普通高校招生职业技能考试大纲旅游类》编写。本专辑涵盖七门课程，且每门课程均采用三阶递进式训练体系：基础层（具象化支架）拆解考点为微目标，紧扣考纲 “掌握”“理解” 要求编写考点训练卷；巩固层（关联性支架）强化知识交叉与场景关联，按考纲专题编专题训练卷；应用层（引导性支架）聚焦真题突破，结合知识模块与教材编写课程综合卷。 本试卷是第69卷为专题训练卷，按《酒店英语》范围和要求编写。 湖北省《旅游类考纲百套卷》 第69卷 《酒店英语》 专题训练卷 考试时间60分钟 满分100分 班级 姓名 学号 成绩 1、 选择题（共20小题，每题2分，共40分） 1. What should a housekeeper say when knocking on a guest's door at 3:00 p.m.?（ ） A. Housekeeping. May I come in? B. Open the door! C. Room service. What do you want? D. Good evening! Can I help you? 【答案】A 【解析】客房服务员无论什么时间敲门，标准用语都是 "Housekeeping. May I come in?"；B 选项语气粗鲁不专业；C 选项是送餐服务用语且表达不当；D 选项问候语时间错误，下午 3 点应用 "Good afternoon"。 2. Which of the following is the correct English for "枕套"?（ ） A. Pillow B. Pillowcase C. Blanket D. Quilt 【答案】B 【解析】"pillowcase" 意为枕套；"pillow" 是枕头；"blanket" 是毯子；"quilt" 是被子。 3. If a housekeeper finds a guest's wallet on the floor of the room, they should（ ） A. Keep it for themselves B. Leave it where it is C. Report it to the front desk immediately D. Give it to the next guest 【答案】C 【解析】发现客人遗失的钱包等贵重物品时，客房服务员应立即报告前台，由酒店统一登记和归还，这是职业道德和服务规范的要求。 4. When a housekeeper finishes cleaning the room, they should first（ ） A. Turn off all the lights B. Close the door tightly C. Check if all personal items are left intact D. Leave the room without checking 【答案】C 【解析】客房服务员清洁完房间后，应首先检查客人的个人物品是否完好无损，这是对客人财产安全的基本保障。 5. Which of the following is the correct English for "浴巾"?（ ） A. Towel B. Bath towel C. Hand towel D. Face towel 【答案】B 【解析】"bath towel" 是浴巾；"towel" 是毛巾的统称；"hand towel" 是手巾；"face towel" 是面巾。 6. If a guest consumes items from the minibar, the housekeeper should:（ ） A. Ignore it B. Report it to the front desk to add to the bill C. Ask the guest to pay immediately D. Refill the minibar without recording 【答案】B 【解析】客人消费迷你吧物品后，客房服务员应及时报告前台，将费用计入客人账单，这是标准的财务流程。 7. Which of the following requests CANNOT a housekeeper fulfill directly?（ ） A. Provide extra pillows B. Bring extra towels C. Change the bed sheets D. Exchange foreign currency 【答案】D 【解析】兑换外币是前台的专属职责，客房服务员不能直接完成；提供额外枕头、毛巾和更换床单都是客房部的常规服务内容。 8. Which of the following means "三分熟" for steak?（ ） A. Rare B. Medium rare C. Medium D. Well done 【答案】B 【解析】"medium rare" 表示三分熟；"rare" 是一分熟；"medium" 是五分熟；"well done" 是全熟。 9. If a guest wants to order a bottle of red wine, the waiter should first（ ） A. Bring the wine directly B. Ask the guest to show their ID to verify age C. Open the wine immediately D. Pour the wine into glasses 【答案】B 【解析】根据中国法律规定，禁止向未成年人出售酒精饮品，因此服务员在提供酒类前必须先核实客人年龄。 10. What does the word "dessert" mean in a restaurant menu?（ ） A. Main course B. Appetizer C. Sweet food served after the main meal D. Drink 【答案】C 【解析】"dessert" 意为甜点，是主餐后供应的甜食；"main course" 是主菜；"appetizer" 是开胃菜；"drink" 是饮品。 11. If a guest is allergic to nuts, the waiter should NOT:（ ） A. Inform the chef about the allergy B. Recommend dishes without nuts C. Check the ingredients of the dishes carefully D. Serve dishes with nuts without telling the guest 【答案】D 【解析】客人对坚果过敏时，服务员绝不能在未告知的情况下提供含坚果的菜品，否则可能引发严重的过敏反应，危及客人健康。 12. Which of the following is the most polite way to refuse a guest's unreasonable request?（ ） A. No, I can't do that. B. That's impossible. C. Don't ask me that. D. I'm sorry, but that's against our hotel policy. 【答案】D 【解析】拒绝客人的不合理要求时，应使用礼貌用语并说明客观原因，避免直接生硬的拒绝，维护良好的服务关系。 13. Which of the following is used to cut food in Western restaurants?（ ） A. Knife B. Fork C. Spoon D. Chopsticks 【答案】A 【解析】在西餐厅，刀专门用于切割食物；叉子用于叉取食物，勺子用于喝汤，筷子是中式餐厅的主要餐具。 14. What should a waiter do if a guest spills coffee on their clothes?（ ） A. Ignore it B. Apologize and offer a clean napkin or towel C. Blame the guest for being careless D. Ask the guest to pay for the cleaning 【答案】B 【解析】客人不小心将咖啡洒在衣服上时，服务员应先表达歉意并提供干净的餐巾或毛巾，主动提供帮助是基本的服务职责。 15. What does the word "reservation" mean in hotel service?（ ） A. Booking a room in advance B. Checking into the hotel C. Checking out of the hotel D. Ordering room service 【答案】A 【解析】"reservation" 在酒店服务中意为预订，即提前预留房间；"check in" 是入住；"check out" 是退房；"room service" 是客房送餐。 16. If a guest loses their room key, the front desk clerk should first:（ ） A. Give them a new key immediately B. Verify the guest's identity and room number C. Charge the guest a large fine D. Tell the guest to find it themselves 【答案】B 【解析】客人丢失房卡时，前台必须首先核实客人的身份和房间号，确认无误后再补发新卡，防止无关人员进入房间，保障客人安全。 17. Which of the following is the correct English for "单人房"?（ ） A. Single room B. Double room C. Twin room D. Suite 【答案】A 【解析】"single room" 是单人房；"double room" 是双人房（一张大床）；"twin room" 是双床房（两张单人床）；"suite" 是套房。 18. If a guest asks about the hotel's swimming pool opening hours, the front desk clerk should（ ） A. Say "I don't know" B. Give the guest clear and accurate information C. Tell the guest to ask the lifeguard D. Ignore the question 【答案】B 【解析】客人询问酒店设施的相关信息时，前台应提供清晰准确的回答，这是基本的服务要求。 19. If a guest wants to send a parcel, which department should they go to?（ ） A. Front desk B. Housekeeping C. Concierge D. Restaurant 【答案】C 【解析】寄包裹是礼宾部（Concierge）的核心服务内容之一；前台负责入住退房等基础服务；客房部负责房间清洁；餐厅负责餐饮服务。 20. Which of the following is the correct English for "套房"?（ ） A. Single room B. Double room C. Twin room D. Suite 【答案】D 【解析】"suite" 是套房，通常由卧室、客厅和独立卫生间组成；其他选项均为基础房型。 2、 多选题（共10小题，每题3分，共30分） 1.Which of the following are common housekeeping services?（ ） A. Making up the room B. Laundry and dry cleaning C. Shoe shining service D. Flight booking E. Minibar replenishment 【答案】ABCE 【解析】整理房间、洗衣干洗、擦鞋服务和迷你吧补货都是客房部的常规服务；机票预订是商务中心或礼宾部的职责。 2. Which of the following items are usually provided in a hotel guest room?（ ） A. Television B. Telephone C. Air conditioner D. Washing machine E. Safe box 【答案】ABCE 【解析】电视、电话、空调和保险箱都是酒店客房的标准配置；洗衣机通常设置在酒店公共洗衣房，不是客房标配。 3. Which of the following are correct practices for housekeepers when entering a guest room?（ ） A. Knock three times and announce "Housekeeping" B. Wait for a response before entering C. Enter directly if no one answers after 10 seconds D. Leave the door open while cleaning E. Greet the guest if they are in the room 【答案】ABE 【解析】进入客房应敲门三次并报身份，等待客人回应，客人在房间时应主动问候；无人应答时应再次敲门或稍后再来，不能直接进入；清洁时应关闭房门，保护客人隐私。 4. Which of the following are common alcoholic drinks?（ ） A. Whiskey B. Beer C. Lemonade D. Brandy E. Iced tea 【答案】ABD 【解析】威士忌、啤酒和白兰地都是含酒精饮品；柠檬水和冰茶属于无酒精软饮料。 5. Which of the following are common special dietary requirements?（ ） A. Vegan B. Lactose intolerant C. Spicy food D. Nut-free E. Hot food 【答案】ABD 【解析】纯素食、乳糖不耐受和无坚果都是常见的特殊饮食要求；辛辣食物和热食物是食物的口味和温度偏好，不属于特殊饮食需求。 6. Which of the following are correct ways to greet guests in a restaurant?（ ） A. Good evening! Welcome to our restaurant! B. How many people are in your party? C. May I help you? D. What would you like to eat? E. Have a nice meal! 【答案】AC 【解析】"Good evening! Welcome to our restaurant!" 和 "May I help you?" 是餐厅迎客时的标准问候语；询问用餐人数和点餐是迎客后的后续步骤；"Have a nice meal!" 是上菜时的祝福用语。 7. Which of the following are common tableware in Western restaurants?（ ） A. Knife B. Fork C. Spoon D. Chopsticks E. Plate 【答案】ABCE 【解析】刀、叉、勺和盘子是西餐厅的常用餐具；筷子是中式餐厅的主要餐具。 8. Which of the following are common front desk services?（ ） A. Check-in and check-out B. Room reservation C. Luggage storage D. Room cleaning E. Wake-up call arrangement 【答案】ABCE 【解析】入住退房、房间预订、行李寄存和叫醒服务安排都是前台的核心服务内容；房间清洁是客房部的职责。 9. Which of the following information should a clerk ask for when accepting a room reservation?（ ） A. Guest's name B. Check-in and check-out dates C. Number of guests D. Guest's occupation E. Room type preference 【答案】ABCE 【解析】接受预订时需要询问客人姓名、入住退房日期、人数和房型偏好等核心信息；客人的职业与预订无关，属于个人隐私，不应询问。 10. Which of the following are correct responses when a guest says "Thank you" to the hotel staff?（ ） A. You're welcome. B. It's my pleasure. C. Don't mention it. D. No problem. E. That's right. 【答案】ABCD 【解析】"You're welcome."、"It's my pleasure."、"Don't mention it." 和 "No problem." 都是回应感谢的常用礼貌用语；"That's right." 表示同意对方观点，不用于回应感谢。 三、判断题（共15小题，每题2分，共30分） 1. Housekeepers can use the guest's personal items while cleaning the room.（ ） 【答案】错误 【解析】客房服务员绝对不可以使用客人的任何个人物品，这是酒店服务的基本准则，也是对客人隐私和财产的尊重。 2. "Laundry service" only includes washing clothes, not ironing.（ ） 【答案】错误 【解析】酒店的洗衣服务通常包括洗涤、烘干和熨烫，部分高端酒店还提供干洗和衣物修补服务。 3. If a guest has hung a "Do Not Disturb" sign, the housekeeper can leave a note to offer service.（ ） 【答案】正确 【解析】当客人挂了 "请勿打扰" 牌时，服务员可以留下便条，告知客人如需服务可联系客房部，这样既不打扰客人，又能提供必要的帮助。 4. Housekeepers should report any damaged facilities in the guest room to the maintenance department.（ ） 【答案】正确 【解析】发现客房内的设施损坏时，客房服务员应及时报告维修部门，以便及时修复，不影响后续客人使用。 5. "Bathrobe" is a piece of clothing that guests can wear after taking a shower.（ ） 【答案】正确 【解析】"bathrobe" 意为浴袍，是供客人洗澡后穿着的舒适衣物，属于酒店客房的标准配置。 6. In Western restaurants, people usually eat with knives and forks.（ ） 【答案】正确 【解析】在西餐厅，刀叉是主要的用餐工具，筷子是中式餐厅的传统餐具。 7. "Waitress" refers to a male server in a restaurant.（ ） 【答案】错误 【解析】"waitress" 是女服务员；男服务员的英文是 "waiter"。 8. It is polite to talk loudly in a restaurant to make yourself heard.（ ） 【答案】错误 【解析】在餐厅大声交谈是不礼貌的行为，会影响其他客人用餐，服务员应适当提醒客人保持安静。 9. If a guest is not satisfied with the food, the waiter should apologize and offer to replace it or give a discount.（ ） 【答案】正确 【解析】客人对食物不满意时，服务员应先真诚道歉，然后根据情况提供更换菜品、重新制作或打折等解决方案，提升客人体验。 10. "Main course" is the last dish served in a Western meal.（ ） 【答案】错误 【解析】西餐的标准上菜顺序是：开胃菜→汤→副菜→主菜→甜点→饮品，主菜不是最后一道，最后一道通常是餐后饮品。 11. "Check-in" means registering at the hotel and getting the room key.（ ） 【答案】正确 【解析】"check-in" 即办理入住手续，包括登记客人身份信息、核实预订、发放房卡和早餐券等流程。 12. Guests can keep the room key after checking out as a souvenir.（ ） 【答案】错误 【解析】房卡是酒店的固定资产，客人退房时必须交回；若房卡丢失，客人通常需要支付一定的工本费。 13. The concierge can help guests book tickets for trains and movies.（ ） 【答案】正确 【解析】礼宾部的服务范围广泛，包括帮客人预订各类票务，如火车票、飞机票、电影票、演出票等。 14. A "double room" always has two separate single beds.（ ） 【答案】错误 【解析】"double room" 通常指配有一张双人床的房间；配有两张独立单人床的房间是 "twin room"。 15. When arranging a wake-up call, the clerk only needs to write down the time without confirming with the guest.（ ） 【答案】错误 【解析】安排叫醒服务时，前台员工必须向客人重复确认房间号和叫醒时间，避免出现服务失误，影响客人的行程安排。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $