高中英语应用文写作19类--16.投诉信 清单-2026届高三英语一轮复习专项

16.投诉信/抱怨信 [体裁阐述]　投诉信是人们在生活中对服务、商品、关系等不满时向特定对象进行投诉的信件类型，通常还会要求对方做出相应的补救。用词要恰当并且相对正式，语气坚决。 开头 1. I'm Li Hua, a senior 3 student from Guangming High School. I feel bad to trouble you but I am afraid that I have to make a complaint about…我是李华。很不想给你添麻烦。但是，恐怕我不得不对你们投诉… 2.I am writing to complain about /make a complaint about the jacket I bought/purchased/ordered from your website.我写信投诉/投诉我在贵公司网站上购买/购买/订购的夹克。 3. I am writing to express my dissatisfaction/disappointment about your service.我写信表达我对你们服务的不满/失望。 3．My name is Li Hua, who is the customer of your travel agency. Here I'm sorry to express my dissatisfaction with the poor service. 我叫李华，是你们旅行社的客户。很抱歉，我对糟糕的服务表示不满。 4．I'm Li Hua,I’m writing to tell you a serious issue that deserves your immediate attention. 我叫李华， 我写信告诉你一个值得你立即关注的严重问题。 正文 1． The reason for my dissatisfaction is…(总体介绍). In the first place,.. 投诉的第一个方面).In addition what's worse，.. , Eventually.. (投诉的第二个方面).Under these circumstances, I find it …感觉)。 2. It's a pity that your goods and service have the following unacceptable/unbearable problems. Firstly....., In addition.... What's more....很遗憾你们的产品和服务竟然有以下这些令人难以接受的问题。 3. There are some problems that I hope to bring your attentions. For one things....For another thing.. 有一些问题希望能引起你们的注意。首先....其次.. 4. My complaints mainly lies in the following aspects. 我的投诉主要是以下几个方面。 5. This morning I received the jacket on time, but I regret/hate to say that there's something wrong with it. 今天早上我准时收到了这件夹克，但我很遗憾/不想说它有问题。 6．I have dialed your service number for several times but it was always busy, which really annoyed me. 我已经拨了你的服务号码好几次了，但总是很忙，这真的让我很恼火。 7．I insist you change a new one for me or give me a refund. 我坚持要你给我换一个新的，或者给我退款。 8．I can hardly put up with/bear/tolerate it any longer. I would like to have this matter settled by Sunday. 我再也忍受不了了。我希望在星期天之前解决这件事。 9．The fact that the product is different from the one described in your advertisement bothered me. 这个产品与你们广告中描述的产品不同，这让我很困扰。 10．I was disappointed to find that some of the books are not only poorly printed, but also slightly damaged, and even some pages are missing. I urge you to replace these books. 我很失望地发现，有些书不仅印刷质量差，而且有轻微损坏，甚至有些页面缺失。我劝你把这些书换掉。 11. Needless to say, such a way of dealing with customers is unacceptable.不用说，这样对待顾客的方式是不可接受的。 12. Taking all things above into the consideration, I request that you either...or.../ Taking into account all three factors above, I request that...考虑到上述情况，我要求你们要么...要么.../考虑到以上的三个因素，我要求.... 结尾 1．I would be very grateful if you could deal with the matter as soon as possible. .如果你能尽快处理这件事，我将不胜感激。 2．I hope you will take my complaints seriously and solve the problem as soon as possible. 我希望你能认真对待我的投诉，尽快解决问题。 3．Frankly, I don't want to put up with the situation any more. I hope that you can take some measures to improve your service. 坦率地说，我不想再忍受这种情况了。我希望你能采取一些措施来改善你的服务 4．It is my sincere hope that you will look into the matter seriously and proper measures should be taken to prevent such an incident happening again. 我衷心希望您认真调查此事，并采取适当措施防止此类事件再次发生。 5. Thank you for your consideration and I will be looking forward to your reply。感谢您的考虑，我期待着您的回复 6. I hope you will give due attention to this matter and I'm looking forward to your early reply. 我希望你给予此事应有的重视。期待着你早日答复。 7. I'll appreciate it if my demand is met.如果我的要求被满足，我会非常感激。 投诉信模版 Dear ________， I am ________ (自我介绍). I feel bad to trouble you but I am afraid that I have to make a complaint about ________ (抱怨的事情)． The reason for my dissatisfaction is ________ (总体介绍). In the first place, ________ (抱怨的第一个方面). In addition, ________ (抱怨的第二个方面). Under these circumstances, I find it ________ (感觉)to ________ (抱怨的方面带来的后果)． I appreciate it very much if you could________ (提出建议和请求), preferably _______ (进一步的要求), and I would like to have this matter settled by ________ (设定解决事情最后期限)． Thank you for your consideration and I will be looking forward to your reply. Yours sincerely， Li Hu 例文 假定你是李华，上周在某国外网站购买了一支录音笔，收到货后你发现它有很多质量问题。请你用英语给客服经理布朗小姐(Miss Brown)发一封电子邮件，内容包括：1.写信目的；2.录音笔问题描述；3.提出解决方案。 Dear Miss Brown， I'm writing to tell you something about the recording pen I bought on your website last week. There seems to be something wrong with it. Firstly, the sound quality is extremely poor, making it virtually impossible to use for recording purposes. Additionally, the buttons are insensitive and often get stuck, which causes inconvenience during operation. Overall, the product is far from meeting my expectations. I would appreciate it if you could arrange a replacement for the faulty recording pen. Alternatively, if you have any suggestions on how to settle these issues, I would be open to hearing them. I hope you can understand my situation and provide a satisfactory solution. Looking forward to your quick response in addressing this matter. Yours， Li Hua 2.假定你是李华，你发现学校图书馆的部分书籍损坏严重，影响阅读体验。请你向图书管理员Mr. Wang写一封投诉信，内容包括：1. 问题描述；2. 相应建议。 Dear Mr. Wang, I’m a student from Senior 3 in our school and I’m quite concerned about the condition of some books in our school library, so I’m writing to you to see if some changes could be made. When I was going through books on the second floor in the library last week, I found some of them were terribly damaged, which had prevented my further reading. Therefore, I’m wondering whether you could repair or substitute the broken books and also educate the students to take good care of the books when borrowing them. I hope you wouldn’t feel offended and sorry for any trouble this letter might cause and that the problem could be solved in time. Yours sincerely, Li Hua 学科网（北京）股份有限公司 $