Unit 2 Digital life B Complaints about digital products (Speaking)教学设计 2025-2026学年沪教版（五四学制）（2024）八年级英语上册

该初中英语教学设计聚焦“数码产品投诉”口语主题，核心为掌握相关词汇（如defective, malfunction, refund）及句型（如There is a problem with..., I'm writing to complain about...）。通过展示数码产品图片快速命名、分享使用问题经历导入，激活生活经验，搭建从已知到投诉表达的学习支架。 资料特色在于真实情境驱动与多模态实践结合，热身环节联结学生生活激发兴趣（学习能力），角色扮演模拟投诉场景提升语言表达与沟通能力（语言能力），投诉信写作巩固知识并培养正式表达能力。环节清晰可操作，助力教师高效教学，学生提升实际沟通与问题解决能力。

Unit 2 Digital life-B Complaints about digital products (Speaking) This speaking section focuses on complaints about digital products. In the digital age, students are constantly exposed to various digital products, and they may encounter problems with these products. This topic allows students to express their real - life experiences and feelings. They will learn how to describe problems with digital products, such as a mobile phone that often freezes, a tablet with a broken screen, or a software that crashes frequently. Also, students will study appropriate ways to make complaints, both in spoken English and in written forms like emails or letters. The content not only improves students' language skills in expressing dissatisfaction but also helps them develop practical communication abilities in dealing with consumer - related issues. 教学目标 Students will be able to master key vocabulary related to digital products and complaints, such as "defective", "malfunction", "refund", "replace", "freeze", "crash", etc. Learn useful sentence patterns for making complaints, for example, "I'm writing to complain about...", "There is something wrong with my...", "It has been giving me a lot of trouble lately.", "I demand a refund/replacement." 教学重难点 A. Key Points The key vocabulary and sentence patterns for complaints about digital products. The process and language used in making a complete and effective complaint. B. Difficult Points Helping students use appropriate language to express their emotions of dissatisfaction while remaining polite in complaints. Training students to handle different responses from the other side when making complaints, such as dealing with refusals or excuses. A. Vocabulary Digital product terms: "smartphone", "tablet", "laptop", "earphones", "printer", "software", "app" Complaint - related vocabulary: "complaint", "defect", "malfunction", "fault", "problem", "refund", "replace", "repair", "guarantee", "warranty", "freeze", "crash", "lag", "screen crack", "battery drain" B. Sentence Patterns Expressing the problem There is a problem with my [digital product name]. For example, "There is a problem with my smartphone. The battery drains very quickly." My [digital product name] has been acting up. "My laptop has been acting up. It freezes every few minutes." [Digital product name] is not working properly. "The printer is not working properly. It keeps jamming." Making a complaint I'm writing/ calling to complain about... "I'm writing to complain about the earphones I bought from your store. They have a strange noise." I'm really disappointed with... "I'm really disappointed with the software I downloaded. It crashes all the time." Asking for solutions I would like you to refund my money. Could you replace this defective product for me? Please repair my [digital product name] as soon as possible. 教学过程 A. Warming - up (5 minutes) Show some pictures of common digital products, such as smartphones, tablets, and laptops. Ask students to name these products in English quickly. Then, ask students: "Have you ever had any problems with these digital products? Share your experiences briefly." Invite 2 - 3 students to answer. This activity can arouse students' interest and lead them to the topic of complaints about digital products. B. Presentation (10 minutes) Vocabulary teaching Present the key vocabulary related to digital products and complaints on the PPT. Explain the meanings and usages of words like "defective" (There is something wrong with the product, it is not in good condition), "malfunction" (not working correctly), "refund" (get your money back), "replace" (give a new one instead). Use simple examples to help students understand, for example, "This is a defective tablet. The screen is broken. I want a refund or a replacement." Let students read the words aloud several times to familiarize themselves with the pronunciation. Sentence pattern teaching Display the useful sentence patterns for complaints on the PPT. Analyze each pattern with students. For the pattern "There is something wrong with my...", guide students to fill in different digital product names and problems. For example, "There is something wrong with my smartphone. The camera doesn't work." Have students practice making sentences using these patterns in pairs. Walk around the classroom to monitor and offer help if necessary. C. Listening Practice (10 minutes) Play a short dialogue about a customer complaining about a digital camera in the store. The dialogue contains key vocabulary and sentence patterns they just learned. Before playing, ask students to read the following questions: What's wrong with the digital camera? What does the customer want the store to do? Play the dialogue for the first time. Let students listen carefully and try to answer the questions. Play the dialogue again. This time, ask students to listen and take notes on the key information, such as the problems described and the solutions asked for. Check the answers with the whole class. Then, play the dialogue one more time, and ask students to repeat after the speakers sentence by sentence to imitate the intonation and pronunciation. D. Group Discussion and Role - play (15 minutes) Divide students into groups of 4 - 5. Assign each group a digital product and a problem related to it, such as a "smartphone with a slow charging problem", a "laptop that overheats easily", or a "software that has a lot of ads". In groups, students are required to discuss how to make a complaint about the given problem. They should use the vocabulary and sentence patterns they learned. One student in the group can play the role of the customer making the complaint, and the others can play the roles of the customer service staff. After 5 - 7 minutes of discussion, each group comes to the front of the classroom to perform their role - play. The rest of the students watch and listen carefully. After each group's performance, ask the audience to give some comments, such as what they did well and what could be improved. E. Summary and Homework (5 minutes) Summary Summarize the key vocabulary and sentence patterns for complaints about digital products with the students. Ask students to recall the process of making a complaint: first, describe the problem clearly; second, express dissatisfaction; third, ask for a reasonable solution. Emphasize the importance of protecting consumer rights in the digital age and the role of English in communicating about these issues. Homework Ask students to write a complaint letter about a digital product they have actually had problems with. They should include all the necessary elements of a complaint letter, such as the introduction of the problem, their feelings, and the solutions they want. Encourage students to pay attention to the language use and the format of the letter. The letter should be at least 100 words. 教学反思 After this class, most students showed active participation in various activities. The warming - up activity successfully engaged students and connected them to the topic. The presentation of vocabulary and sentence patterns was clear, but some students still had difficulty using them fluently in the later role - play. During the listening practice, some students had trouble catching all the key information, which indicates that more listening training is needed. The group discussion and role - play were very popular among students. However, some groups did not fully utilize the language they learned, and the performance was a bit stiff. In future teaching, more guidance should be given during group work. The homework assignment is designed to reinforce what they learned in class. By writing a complaint letter, students can further practice using the language in a more formal way. Overall, this class achieved most of the teaching objectives, but there is still room for improvement in teaching methods and student guidance. 2 / 37 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$