满分攻略10—4四、道歉信和投诉信(课件)-【赢在微点·顶层设计】2027年高中英语高考一轮总复习背多分(外研版2019)

高考复习顶层设计 英语 外研版 第 1 页 微在字里 赢在行间 第三部分　19类规范保应用文夺13+ 赢在微点 高考复习顶层设计 英语 外研版 满分攻略10　12类书信体应用文 四、道歉信和投诉信 1.道歉信 高考复习顶层设计 英语 外研版 第 1 页 微在字里 赢在行间 夺人眼球开头句(开篇表示歉意) ①I’m writing to convey my sincere apologies to you for not accompanying you to the gallery at our appointed time. 我写信向你表达我诚挚的歉意，因为我没有在我们约定的时间陪你去画廊。 ②Now, I’m writing you this letter to show my deep regret. 现在,我写信向你表达我深深的遗憾。 高考复习顶层设计 英语 外研版 第 ‹#› 页 微在字里 赢在行间 满分模板句 亮点出彩篇中句(说明具体原因，提出补救措施) ①The reason why I won’t be available at that time as planned is that my grandfather fell ill suddenly yesterday and I have to care for him. 我不能按计划届时到场，因为我祖父昨天突然生病了，我必须照顾他。 ②I have just found I have to attend an important class meeting that afternoon. I hope the change will not cause too much trouble. 我刚发现我那天下午要参加一个重要的班会。我希望这个变化不会造成太大的麻烦。 高考复习顶层设计 英语 外研版 第 ‹#› 页 微在字里 赢在行间 满分模板句 ③I feel so sorry for not keeping my word, but would you give me a chance to say sorry to you face to face? 我很抱歉没有信守诺言，但你能给我个机会当面向你道歉吗? ④I would appreciate it if you could allow me to fix another time. If not, please keep me informed in advance of when it is convenient for you. 如果您能允许我另安排时间,我将不胜感激。如果不能，请提前告诉我您何时方便。 高考复习顶层设计 英语 外研版 第 ‹#› 页 微在字里 赢在行间 满分模板句 韵味无穷结尾句(再次表明歉意，请求谅解) ①I sincerely apologize to you for any inconvenience caused by the unexpected change. 对于这个意外的变化给您带来的不便，我深表歉意。 ②Please allow me to say sorry again, and I’ll try to make up for my fault. 请允许我再次致歉，我将尽力弥补我的过错。 ③Hopefully, you could accept my heartfelt apology for putting you in such a difficult situation. 因为让你处在如此困境中，希望你能接受我由衷的道歉。 高考复习顶层设计 英语 外研版 第 ‹#› 页 微在字里 赢在行间 满分模板句 先补写后背诵，同时注意过渡衔接词汇的使用 假定你是李华，你和你的外国朋友Lily原定于下周六一起参观“中国海洋博览会”，但因故不能参加，请你给她写封邮件，内容包括：1.表示歉意；2.解释缺席原因；3.提出弥补措施。 Dear Lily， 　　I’m sorry to tell you I cannot go to the Chinese Marine Expo with you next Saturday, and ①______________________________ _________________ (我写信向你致以诚挚的歉意). (表示歉意) I’m writing to convey my heartfelt apologies to you 高考复习顶层设计 英语 外研版 第 ‹#› 页 微在字里 赢在行间 完美佳作 ②_________________________________________________ ___________________________________________________________________________ (我不能去的原因是我将参加我们班组织的慈善义卖，为有需要的人筹集资金). ③________________, I’m afraid I will be unable to keep my appointment.(解释缺席原因) Meanwhile, I’d appreciate it if you could allow me to fix another date. If it is convenient for you, shall we attend the exhibition next Sunday? (提出弥补措施) The reason why I will not be available is that I will engage in a charity sale organized by our class to raise money for people in need Consequently 高考复习顶层设计 英语 外研版 第 ‹#› 页 微在字里 赢在行间 完美佳作 ④_________________________________________________ (再次为我造成的不便致歉), and I hope that you’ll understand my situation and forgive me. (再次致歉) Yours， Li Hua Many apologies again for all the inconvenience I’ve caused 高考复习顶层设计 英语 外研版 第 ‹#› 页 微在字里 赢在行间 完美佳作 2.投诉信 高考复习顶层设计 英语 外研版 第 1 页 微在字里 赢在行间 夺人眼球开头句(表明身份，交代要投诉的问题) ①Dissatisfied with your poor service, I couldn’t feel more annoyed so I cannot help but make an immediate complaint. 我很不满意你们恶劣的服务，气得只得立即投诉。 ②There is much to be desired about your after-sales service, so I’m writing to make a complaint about the problems of it. 你们的售后服务有很多不足之处，因此我写信投诉几个问题。 高考复习顶层设计 英语 外研版 第 ‹#› 页 微在字里 赢在行间 满分模板句 ③I’m Li Hua, a customer who bought a book from your website a week ago. There exists something wrong with several pages. That’s why I’m writing to complain. 我是李华，一周前在你们网站买了一本书。有几页有问题，所以我写信投诉。 亮点出彩篇中句(描述投诉的原因、问题的经过及产生的后果) ①Personally, it’s time your service should be improved to live up to the customers’ expectations. 依我看，现在是改进服务以满足顾客期望的时候了。 高考复习顶层设计 英语 外研版 第 ‹#› 页 微在字里 赢在行间 满分模板句 ②Worse still, several pages in the book are missing, which makes it impossible for me to make sense of the book. 更糟糕的是，书里少了几页，这让我无法理解这本书。 ③Much to my dissatisfaction, the cellphone is not easy to operate, causing me much inconvenience. What’s worse, it often breaks down for no reason, which shows its poor quality. 令我很不满意的是，手机不好操作，给我带来了很多不便。更糟糕的是，它经常毫无理由地坏掉，这表明它的质量很差。 高考复习顶层设计 英语 外研版 第 ‹#› 页 微在字里 赢在行间 满分模板句 韵味无穷结尾句(提出解决方案) ①I do hope you will take my complaint seriously and get it settled as soon as possible. 我真的希望你能认真对待我的投诉，并尽快处理它。 ②I wonder if I can get my money back, or I wish you could have it repaired or changed. I hope you will do what you can to fix the problem. 我想知道能否把钱拿回来，或者我希望你能把它修好或换掉。我希望你能尽力解决这个问题。 高考复习顶层设计 英语 外研版 第 ‹#› 页 微在字里 赢在行间 满分模板句 先补写后背诵，同时注意过渡衔接词汇的使用 假定你是李华，在美国某博物馆参观时，发现博物馆对一些中国文物(artifacts)的英文介绍有误。请你就此向博物馆写一封信,内容包括：1.投诉问题并举例说明；2.提出建议。 Dear Sir or Madam， I am writing to express my concern regarding the inaccuracies found in the English descriptions of some Chinese artifacts at your museum. (写信目的) 高考复习顶层设计 英语 外研版 第 ‹#› 页 微在字里 赢在行间 完美佳作 During my visit, I noticed that the explanation for a Tang Dynasty vase was not only misleading but also historically incorrect. (投诉问题并举例说明) I kindly suggest that your museum review and correct these descriptions to ensure they accurately reflect the cultural heritage they represent. It would also be beneficial to collaborate with Chinese cultural experts or institutions to ①_____________________________________________________ (确保真实性和对文物的尊重). (提出建议) guarantee authenticity and respect for the artifacts 高考复习顶层设计 英语 外研版 第 ‹#› 页 微在字里 赢在行间 完美佳作 ②____________________________________________ (感谢您对此事的关注). Yours sincerely， Li Hua Thank you for your attention to this matter 高考复习顶层设计 英语 外研版 第 ‹#› 页 微在字里 赢在行间 完美佳作 高考复习顶层设计 英语 外研版 第 1 页 微在字里 赢在行间 $$Dear sir or maam, I am writing to express my concern regarding the inaccuracies found in the english descriptions of some chinese artifacts at your museum. During my visit, I noticed that the explanation for retain dynasty base was not only misleading, but also historically incorrect. I kindly suggest that your museum review incorrect these descriptions to ensure they accurately reflect the cultural heritage, represent IT would also be beneficial to collaborate with chinese cultural experts or institutions to guarantee of antiquity and respect for the artifacts. Thank you for your attention to this matter. You are sincerely live wall. Dissatisfied with your poor service, I couldn't feel more annoyed, so I cannot help but make an mediate complaint. There is much to be desired about giuffre sale service, so i'm writing to make a complaint about the problems of IT. I'm hua, a customer who bought a book from your website a week ago. There exists something wrong with several pages. That's why i'm writing to complain. Personally, it's time your service should be improved to live up to the customer's expectations. We're still several pages in the book are missing, which makes IT impossible for me to make sense of the book, much to my dissatisfaction. The cellphone is not easy to Operate, causing me much inconvenience. What's worse, IT often breaks down for no reason, which shows its poor quality. I do hope you will take my complaints seriously and get this settled as soon as possible. I wonder if I can get my money back, or I wish you could have a repared or changed. I hope you will do what you can to fix the problem. Dear lilly, i'm sorry to tell you, I cannot go to the chinese marine expo with you next saturday, and i'm writing to convey my heart felt apologies to you. The reason why I will not be available is that I will engage in a charity sale organized by our class to raise money for people in need. Consequently, i'm afraid I will be unable to keep my appointment. Meanwhile, i'd appreciated if you could allow me to fix another date. If IT is convenient for you, shall we attend the exhibition next sunday? Many apologies again for all the inconvenience i've caused, and I hope that you'll understand my situation and forgive me, yours, lee wall. I'm writing to convey my sincere apologies to you for not accompanying you to the gallery at our appointed time. Now i'm writing you this letter to show my deeper regret. The reason why I won't be available at that time is planned is that my grandfather fellow, suddenly yesterday, and I have to care for him. I have just found I have to attend an important class meeting that afternoon. I hope the change will not cause too much trouble. I feel so sorry for not keeping my word, but would you give me a chance to say sorry to you face to face? I would appreciate IT if you could allow me to fix another time. If not, please keep me informed in advance of when IT is convenient for you. I sincerely apologize to you for any inconvenience caused by the unexpected change. Please allow me to say sorry again, and i'll try to make up for my fault. Hopefully you could accept my heart felt apology for putting you in such a difficult situation.