Unit 11 Conflict and Compromise Lesson 1 Living In a Community 课件-2024-2025学年高中英语北师大版（2019）选择性必修第四册

Unit 11 Conflict and Compromise To talk about conflict and compromise To listen for specific information and understand phrases in context To write a short paragraph about useful ways to resolve conflicts between friends To discuss quotes on conflicts Translate the following words and phrases. 1.come into conflict with... _____________ 2.resolve conflict_____________ 3.make a phone call_____________ 4.respond with... _____________ 5.negotiate with..._____________ 6.account number_____________ 7.concentrate on..._____________ 8. ask somebody for help____________ 9. Apologize for..._____________ 10.call about... _____________ 11.全部（地）；充足_______ 12.被…惹恼；对…感到厌烦___________ 13.对做....感到羞愧_____________ 14.与.......斗争_____________ 15.感到愧疚_____________ 16.完全正常_____________ 17.确保；保证_____________ 18.为........确定一个明确的目标_____________ 19.到.......为止_____________ 20.拿起；捡起；收拾_____________ 21.不挂电话_____________ 22.试试_____________ 和......起冲突 解决冲突 打电话 回复；答复 和......谈判 (会计)账号；账户 集中于..... 向某人请求帮助 因为.......而道歉 打电话谈....；找....谈某事 in full be annoyed with... be ashamed to do... struggle with... feel guilty completely normal make sure set a clear goal for... by the end of... pick up hold on for have a try 1. Here are two newspaper reports on neighbourhood conflicts. Read and Explore Drummer Hits the Road Grandpa Arrested After One Shower Too Many Pair Work Read and Explore 1) Read your report, describe it to your partner, and listen to your partner’s description of his/her report. 2) Read the other report and confirm the description. 1.Who were involved in each conflict? 2.What caused each conflict? 3.How was each conflict solved? Read and Explore 1.Who were involved in the conflict? 2.What caused the conflict? 3.How was the conflict solved? Ma Ming, drummer for the rock band “Storm” and his neighbours in his rented flat. Ma Ming held parties and drummed late at night, so his neighbours couldn’t rest, relax or read normally. Ma Ming moved out of his rented flat. Read and Explore 1.Who were involved in the conflict? 2.What caused the conflict? 3.How was the conflict solved? James McKay, an eighty-year-old retired tailor, and Keith Smith, a 30-year-old gardener and fish collector, who lives above him. The water from Smith’s balcony keep falling onto McKay’s floor, or too often, on the unsuspecting MaKays themselves. James McKay hit Smith over the head with his walking stick and spent Saturday night in a cell. trusting; not realizing there is any danger or harm Read the Text Builder carefully. Then listen to the dialogue and complete it by underlining the expressions you hear. Text Builder Conflict and Compromise Agent: Good afternoon, _____________________? … Agent: Would you please tell me ______________? Finding the Cause how may I help you how can I help you what the problem is what I can do to help what is wrong how may I help you what is wrong Agent: Yes, sir, ________________. … Agent: Please give me your account number, sir, and I’ll inquire and make sure ________________ as soon as possible. … Agent: Right. Would you please wait a few minutes? I will ________________ and __________. … Agent: Sorry for keeping you waiting… I have reset your account. It’ll _________________. Compromising I can understand I do understand why you are upset I know how you feel I know how annoying it is a response is provided the issue is resolved a solution is given see what I can do check the problem ask someone for help be fine by this time tomorrow be okay in an hour I do understand why you are upset the issue is resolved check the problem see what I can do be okay in an hour Agent: I quite understand how you feel, sir. I apologise for ____________. Apologising our part in it the inconvenience wasting your time our part in it Listen to the dialogue and then choose the best answer. 1. What’s the relationship between the two? A. Customer and service agent. B. Employer and employee. C. Bank manager and client. 2. What is the problem of the man? A. His account was closed. B. He lost his account member. C. There was some wrong with his account. 3. How did the customer feel at the end of the dialogue? A. Angry. B. Grateful. C. Upset. √ √ √ While-listening What is the right procedure to resolve a conflict? Find the causes Make an apology for your part Make a compromise Check your answers. 1. Why did the neighbours complain about Ma Ming? Because he often held parties at night and drummed late at night. 2. What did the community council do? Why did they take action? *They took a vote, gave Ma Ming a warning and told him that he ought to cease drumming or leave the property. *Because there were such a chorus of complaints, they had to take action. 3. Where is Ma Ming now? What is his attitude towards the conflict? *Now he is in a hotel in Shanghai. *Ma Ming felt that they were prejudiced against him. He’s bitter over the fact that people thought of his music as “noise”. Otherwise he didn’t really mind having to leave the flat. 4. What do you understand by the title “Drummer Hits the Road”? The drummer starts a journey to look for a proper house to stay. Read “Grandpa Arrested After One Shower Too Many”. Complete the table. Then present a self-talk on what happened based on your notes. P32 4 Task 3 People involved Time The event Background Conflict Result People involved Time The event Back-ground Conflict Result Check your answers. James McKay, 80-year-old retired tailor, a peaceful person; Laurence, McKay’s wife; Keith Smith, 30 years old, a keen gardener and a fish collector On Saturday evening 1. Smith moved into the flat. 2. Water fell onto the Mckays’ balcony from Smith watering his plants and cleaning his fish tanks. 1.Keith Smith emptied one of his larger tanks over his balcony and both the McKays and the cake got all wet through on James McKay’s birthday. 2.James McKay hit Smith’s head with his walking stick and was put into jail. 1.Smith is not going to take things further with the police. 2.He also promised to change his ways from now on. 3.A large crowd of supporters sang “Happy Birthday” to James McKay as he left the police station. He was happy. What’s the most important thing when dealing with conflicts? Summarize and Think Summarize and think Conflict and compromise a customer & a calling center agent a student & a teacher compromise & give suggestions The point is to be sincere and offer understanding. 19 An eye for an eye will only make the whole world blind. - Mahatma Gandhi 以眼还眼,只会让整个世界都瞎了眼。 —圣雄甘地 ✬ When you repay a bad behaviour with the same bad behaviour, it’ll only lead to something worse. ✬They could ignore the bad behaviour or explain that they don’t like it. Peace cannot be kept by force; it can only be achieved through understanding. - Albert Einstein 和平是不能依靠武力维持的，而只能通过理解来实现。 — 阿尔伯特·爱因斯坦 People like to say that the conflict is between good and evil. The real conflict is between truth and lies. - Don Miguel Ruiz 人们总说善与恶是冲突的。但真正的冲突在真相与谎言之间。 —唐·米格尔·鲁伊斯 The softest things in the world overcome the hardest things in the world. -Laozi 天下之至柔，驰骋天下之至坚。 —老子 Choose one from the two. 1. Write a passage about how you will negotiate with the calling centre agent when the problem arises. (About 80 words) 2. If you are Li Hua, your foreign friend Lisa is experiencing binge eating due to high academic pressure. She is writing to you for help. Please write a suggestion letter to help her. (About 80 words) Homework Homework 94982.68 $$