专题38 应用文写作：投诉信-2025年高考英语二轮复习零失误必刷题

专题38应用文写作 投诉信 1.(2025广东佛山·二模)你是李华，从海外网站购买了围巾作为妈妈的礼物，但收到后发现质量差，与描 述不符。请写一封投诉信给卖家。内容包括： 1.描述问题：2，提出要求。 注意： 1.写作词数应为80左右： 2.请按如下格式在答题卡的相应位置作答。 Dear Sir/Madam. Best regards. Li Hua 2.(2025高三·全国专题练习)假定你是李华，在海外代购网店买了一块手表，但是收货后发现了一些问题。 请给该店店主Bob写信投诉。内容包括： 1.遇到的具体问愿： 2.表达诉求。 注意：1.词数100左右： 2.可以适当增加细节，以使行文连贯。 Dear Bob, 1/6 Yours sincerely, LiHua 3.(2425高三上·浙江金华阶段练习)假定你是李华，在美国某博物馆参观时，购买了一本介绍该馆所收 藏文物的书籍，阅读后发现书中对一些中国文物(artifacts)的英文介绍有误。请你就此向博物馆写一封信，内 容包括： 1.投诉问题： 2.提出建议。 注意： 1词数80左右：2.可以适当增加细节，以使行文连贯。 Dear Sir or Madam, Yours sincerely, LiHua 4.(2425高三上·河北衡水，阶段练习)假设你是李华，于2015年3月3日搭乘国外某航空公司航班(gt number BA793)回国，旅途的糟糕经历令你很不愉快，现请用英文给该航空公司写一封投诉信。 信件要点包括： 1陈述写信原因： 2投诉内容： 1)航班延误了7小时 2)登机后的不愉快经历 3)托运的行李箱被损坏 3提出你的要求。 2/6 5.(2425高三上·浙江杭州阶段练习)假定你是李华，在美国某博物馆参观时，购买了一本介绍该馆所收 藏文物的书籍，阅读后发现书中对一些中国文物(artifacts)的英文介绍有误。请你就此向博物馆写一封信，内 容包括： 1投诉问题： 2.提出建议。 注意： 1.词数80左右：2.可以适当增加细节，以使行文连贯。 6.(23-24高三下·重庆璧山练习)假设你是李华，你在商店购买了一台笔记本电脑，收货后发现有质量问 题。和售货员(salesman)交流时，其态度敷衍，服务令你十分不满，请写信向经理投诉。 要点：1.陈述问题；2.表达不满意；3.希望的解决方案。 注意：1.写作词数应为80左右： 2.可以适当增加细节，以使行文连贯： 3.请按如下格式在答题卡的相应位置作答。 Dear Sir or Madam, 3/6 Li Hua 7.(2024广东江门模拟预测)假设你是李华，两周前你网购了一套丛书，昨天才到货，还存在其他问题， 请就此向网店客服写邮件投诉。要点如下： 1陈述写信目的： 2.投诉内容： 3.提出你的要求。 注意 1.词数80词左右： 2.可适当增加细节，使行文连贯： 3.开头结尾已给出，不计入总词数。 Dear sir or madam, Yours Sincerely. Li Hua 8.(23-24高三下·湖南期末)假定你是李华，你发现上周你从来外国网站上购买的英文原版图书Brave New World有问题，请给该网站客服写一封邮件。内容包括： 1.描述问题： 2.你的诉求。 注意：1.写作词数应为80个左右： 2.请按如下格式在答题卡的相应位置作答。 Dear Sir/Madam, 4/6 Yours, Li Hua 9.(2025山东滨州模拟)假如你是李华，最近从某国外网站购买一套英语书籍，迟迟未收到货物，与商家 沟通无果，请写一篇投诉信提交至网站平台。内容包括： 1投诉原因； 2.你的诉求。 注意： 1.写作词数80左右： 2.请按如下格式在答题卡的相应位置作答。 Dear Sir/Madam. Yours, Li Hua 10.(224福建福州三模)假定你是李华，上周你从某网站买了一些书籍，到货发现所购书中有破损、缺 页现象，且一些书籍价格比实体书店还要贵。你准备向该网站负责人写一封投诉信。 要点如下： 1.写作目的： 2.陈述问题； 3.提出诉求。 注意： 1.词数80左右： 2.可以适当增加细节，以使行文连贯 Dear Sir or Madam. 5/6 Yours sincerely, Li Hua 6/6 专题38 应用文写作 投诉信 ———————————————————————————————————————————— 1．（2025·广东佛山·二模）你是李华，从海外网站购买了围巾作为妈妈的礼物，但收到后发现质量差，与描述不符。请写一封投诉信给卖家。内容包括： 1. 描述问题： 2.  提出要求。 注意： 1. 写作词数应为80左右： 2. 请按如下格式在答题卡的相应位置作答。 Dear Sir/Madam, _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Best regards, Li Hua 【答案】 Dear Sir/Madam, I am writing to express my disappointment regarding the scarf I recently purchased from your online store for my mother’s birthday. Upon receiving the scarf, I found that it did not meet my expectations. The material is rough and feels low in quality, and the color is also very different from what was shown on your website. As I purchased this scarf as a gift for a special occasion, I am extremely disappointed with the product. Therefore, I would like to request a full refund and return the scarf. Could you please provide me with the necessary instructions for returning the item and processing the refund? I look forward to your prompt response. Please feel free to contact me at my email address or phone number if you need further details. Thank you for your attention to this matter. Best regards, Li Hua 【导语】本篇书面表达属于应用文。要求考生写一封投诉信给卖家，因为你从海外网站购买了围巾作为妈妈的礼物，但收到后发现质量差，与描述不符。 【详解】1.词汇积累 表达：express→convey 礼物：gift→present 失望的：disappointed→despondent 联系：contact→get in touch with 2.句式拓展 句型转换 简单句变复合句 原句：Therefore, I would like to request a full refund and return the scarf. 拓展句：Therefore, what I want is to request a full refund and return the scarf. 【点睛】[高分句型1] Upon receiving the scarf, I found that it did not meet my expectations. (运用了动名词作宾语和that引导宾语从句) [高分句型2] As I purchased this scarf as a gift for a special occasion, I am extremely disappointed with the product. (运用了as引导原因状语从句) 2．（2025高三·全国·专题练习）假定你是李华，在海外代购网店买了一块手表，但是收货后发现了一些问题。请给该店店主Bob写信投诉。内容包括： 1. 遇到的具体问题； 2. 表达诉求。 注意：1. 词数100左右； 2. 可以适当增加细节，以使行文连贯。 Dear Bob, ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours sincerely, Li Hua 【答案】 Dear Bob, I’m Li Hua, one of your customers. I am writing to express my dissatisfaction with your product. I bought a watch in your shop and received it yesterday. To my disappointment, there are some problems. First of all, the watch didn’t arrive on schedule. In addition, not only is it of the wrong color but also it’s of the wrong brand. I am sure you can thoroughly understand my discontent. And I wonder if you could return my money or change a new one for me. I hope your service can be improved to live up to buyers’ expectations. Your kind consideration to my problems would be highly appreciated. Looking forward to your reply at your earliest convenience. Yours sincerely, Li Hua 【详解】本篇书面表达属于应用文。要求考生对于在海外代购网店买了一块手表但是收货后发现一些问题的情况，给店主写一封投诉信。 1. 词汇积累 表达：express → voice 按时：on schedule → on time 此外：In addition → what’s more 完全地：thoroughly → completely 2. 句式拓展 同义句转换 原句：I hope your service can be improved to live up to buyers’ expectations. 拓展句：I hope your service can be improved so that it can live up to buyers’ expectations. 【点睛】【高分句型1】In addition, not only is it of the wrong color but also it's of the wrong brand. (运用了not only…but also的句型，其中not only置于句首引起部分倒转。） 【高分句型2】And I wonder if you could return my money or change a new one for me. (运用了if引导的宾语从句) 3．（24-25高三上·浙江金华·阶段练习）假定你是李华，在美国某博物馆参观时，购买了一本介绍该馆所收藏文物的书籍，阅读后发现书中对一些中国文物(artifacts)的英文介绍有误。请你就此向博物馆写一封信，内容包括： 1. 投诉问题； 2. 提出建议。 注意： 1.词数 80 左右； 2. 可以适当增加细节，以使行文连贯。 Dear Sir or Madam, ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours sincerely, Li Hua 【答案】 Dear Sir or Madam, I’m Li Hua, a visitor from China. I purchased a book introducing the artifacts collected in your museum. However, to my disappointment, I discovered several errors in the English descriptions of some Chinese artifacts after reading it. I sincerely suggest that your museum should have these errors corrected promptly. It’s crucial as accurate information helps visitors better understand and appreciate these precious cultural relics. I do hope my feedback will be taken seriously. Thank you! Yours sincerely, Li Hua 【导语】本篇书面表达属于应用文写作中的投诉信。要求考生给美国某博物馆写信，就该馆所收藏文物的书籍关于一些中国文物(artifacts)的英文介绍有误一事进行投诉并提出建议。 【详解】1.词汇积累 购买：purchase→ buy 真诚地：sincerely→ genuinely 建议：suggest→ advise 重要的：crucial→ important/significant 2.句式拓展 简单句变复合句 原句：I purchased a book introducing the artifacts collected in your museum. 拓展句：I purchased a book, which introduces the artifacts collected in your museum. 【点睛】【高分句型1】I sincerely suggest that your museum should have these errors corrected promptly.（运用了that引导的宾语从句和虚拟语气） 【高分句型2】It’s crucial as accurate information helps visitors better understand and appreciate these precious cultural relics.（运用了as引导的状语从句） 4．（24-25高三上·河北衡水·阶段练习）假设你是李华，于2015年3月3日搭乘国外某航空公司航班 (flight number BA793) 回国，旅途的糟糕经历令你很不愉快，现请用英文给该航空公司写一封投诉信。 信件要点包括： 1.陈述写信原因； 2.投诉内容： 1).航班延误了7小时 2).登机后的不愉快经历 3).托运的行李箱被损坏 3.提出你的要求。 _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 【答案】 I am writing to complain about the terrible flight BA793 which I took to return to China on March 3rd 2015. First of all, the flight was late for seven hours. What's more, when I was in the plane, I found it very dirty and noisy. Finally, my check-in luggage was broken when I got it back. It is highly appreciated if you could give me a reasonable explanation and a refund of the ticket. And I hope you should improve your service and assure this will not happen again. Looking forward to your reply. 【导语】本篇书面表达属于应用文。要求考生就搭乘国外某航空公司航班回国旅途的糟糕经历给该航空公司写一封投诉信。 【详解】1.词汇积累 返回：return→go back 此外：what’s more→besides 最后：finally→at last 确保：assure→make sure 2.句式拓展 同义句转换 原句：It is highly appreciated if you could give me a reasonable explanation and a refund of the ticket. 拓展句：I will appreciate it if you could give me a reasonable explanation and a refund of the ticket. 【点睛】【高分句型1】I am writing to complain about the terrible flight BA793 which I took to return to China on February 28th 2018.（运用了which引导的定语从句） 【高分句型2】It is highly appreciated if you could give me a reasonable explanation and a refund of the ticket.（运用了it作形式主语，if引导主语从句） 5．（24-25高三上·浙江杭州·阶段练习）假定你是李华，在美国某博物馆参观时，购买了一本介绍该馆所收藏文物的书籍，阅读后发现书中对一些中国文物(artifacts)的英文介绍有误。请你就此向博物馆写一封信，内容包括： 1. 投诉问题； 2. 提出建议。 注意： 1. 词数80左右; 2. 可以适当增加细节，以使行文连贯。 ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 【答案】 Dear Sir or Madam, I am Li Hua, a Chinese who paid a visit to your museum the other day. I am writing to express my complaint about the mistakes in your book introducing the cultural relics in your museum. It comes as a shock that some obvious errors in the introduction of Chinese artifacts are found in the book. The symbolic significance differs between Chinese and western dragons but there exists misinterpretation in a Chinese painting. Worse still, the authors and dates marked on some artifacts are at odds with the facts, which will definitely ruin the reputation of your museum. It is preferable to organize experts to review this book and remove the books with incorrect introduction. I hope you can take my appeal into consideration. Looking forward to your favorable reply. Yours sincerely, Li Hua Possible Version 2 Dear Sir or Madam, My name is Li Hua, and I am writing to bring to your attention certain inaccuracies I discovered in a book about your artifact collection, which I purchased during my recent visit to your museum. There are several incorrect descriptions concerning Chinese artifacts in the book. The jade teapot is actually from the Han Dynasty, contrary to what was stated in the book as a modern handicraft. Besides, the violet silk gown, mistakenly identified as a royal Japanese dress, is in fact a traditional Chinese Hanfu. To clarify these issues, I recommend consulting with specialists for a comprehensive review. It would be beneficial if the publishers could arrange a recall of the current edition for necessary updates. I believe these actions would uphold/ maintain/ preserve the authenticity/ credibility of the book’s content. Your prompt resolution would be highly appreciated. Yours sincerely, Li Hua 【导语】本篇书面表达属于应用文。考生在美国某博物馆参观时，购买了一本介绍该馆所收藏文物的书籍，阅读后发现书中对一些中国文物(artifacts)的英文介绍有误。请考生根据提示就此事向博物馆写一封信。 【详解】1.词汇积累 购买：purchase→buy 关于：concerning→regarding 传统的：traditional→conventional 事实上：in fact→ as a matter of fact 2.句式拓展 简单句变复合句 原句：To clarify these issues, I recommend consulting with specialists for a comprehensive review. 拓展句：To clarify these issues, I recommend that you should consult with specialists for a comprehensive review. 【点睛】[高分句型1] My name is Li Hua, and I am writing to bring to your attention certain inaccuracies I discovered in a book about your artifact collection, which I purchased during my recent visit to your museum. (运用省略了引导词that/which的定语从句和which引导的非限制性定语从句) [高分句型2] The jade teapot is actually from the Han Dynasty, contrary to what was stated in the book as a modern handicraft. (运用了what引导的宾语从句) 6．（23-24高三下·重庆璧山·练习）假设你是李华，你在商店购买了一台笔记本电脑，收货后发现有质量问题。和售货员（salesman）交流时，其态度敷衍，服务令你十分不满，请写信向经理投诉。 要点：1. 陈述问题；2. 表达不满意；3. 希望的解决方案。 注意：1. 写作词数应为80左右； 2. 可以适当增加细节，以使行文连贯； 3. 请按如下格式在答题卡的相应位置作答。 Dear Sir or Madam, ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Li Hua 【答案】 Dear Sir or Madam, I am writing to express my dissatisfaction with the laptop that I bought in your store. I believe it is essential to bring this matter to your attention in order to seek a resolution. Upon receiving the laptop, I noticed that it often shut down automatically without a reason, which has caused me significant inconvenience and greatly impacted my ability to use it effectively. Then, I contacted one of your salesmen, but to my disappointment, the service he provided was far from satisfaction. He was not only rude but also arrogant, keeping giving me the runaround. Needless to say, such a way of dealing with customers is unacceptable. I kindly request a replacement for the defective laptop and your salesman’s formal apology to me. I look forward to a satisfactory resolution and a positive response from you within the next two weeks. Thanks for your prompt attention to this matter! Li Hua 【导语】本篇书面表达属于应用文。题目要求学生以李华的身份，给商店的经理写一封信，投诉收到质量有问题的笔记本电脑，以及该店一名售货员的服务令人不满，需涵盖陈述问题、表达不满和提出解决方案三方面的内容。 【详解】1. 词汇积累 表达：express→convey 购买：buy→purchase 寻求：seek→search for 影响：impact→affect 应对：deal with→cope with 2. 句式拓展 简单句变复合句 原句：I kindly request a replacement for the defective laptop and your salesman’s formal apology to me. 拓展句：I kindly request that the defective laptop be replaced and your salesman make a formal apology to me. 【点睛】[高分句型1] Upon receiving the laptop, I noticed that it often shut down automatically without a reason, which has caused me significant inconvenience and greatly impacted my ability to use it effectively. (运用了that引导宾语从句、which引导非限制性定语从句) [高分句型2] Then, I contacted one of your salesmen, but to my disappointment, the service he provided was far from satisfaction. (运用了that或which引导限制性定语从句并被省略) 7．（2024·广东江门·模拟预测）假设你是李华，两周前你网购了一套丛书，昨天才到货，还存在其他问题，请就此向网店客服写邮件投诉。要点如下： 1. 陈述写信目的； 2. 投诉内容； 3. 提出你的要求。 注意: 1. 词数80词左右； 2. 可适当增加细节，使行文连贯； 3. 开头结尾已给出，不计入总词数。 Dear sir or madam, ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours Sincerely, Li Hua 【答案】Dear sir or madam,       I am one of your customers. I am writing to complain about an order.       I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing.       I believe I have every right to ask you to deal with this problem. I hope that you either refund my money or deliver a new set of books to me. Besides, I’d like to be informed of the process of your dealing with my complaint.       Looking forward to your reply.                                                                                                      Yours sincerely,                                                                                                             Li Hua 【导语】本篇书面表达属于应用文，要求考生写一封邮件，就网购的一套丛书的问题表示投诉，要点如下：1. 陈述写信目的；2. 投诉内容；3. 提出你的要求。 【详解】1.词汇积累 缺损的：missing→defective 另外：besides→moreover 更糟糕的是：to make matters worse→worse still 处理：deal with→cope with 2.句式拓展 同义句转换 原句：And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. 拓展句：And I was disappointed that the books were so poorly packed up that the cover of one book was torn. 【点睛】[高分句型1] And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. (运用了so...that...引导的结果状语从句) [高分句型2] I hope that you either refund my money or deliver a new set of books to me. (运用了that引导的宾语从句) 8．（23-24高三下·湖南·期末）假定你是李华，你发现上周你从某外国网站上购买的英文原版图书Brave New World有问题，请给该网站客服写一封邮件。内容包括： 1. 描述问题； 2. 你的诉求。 注意：1. 写作词数应为80个左右； 2. 请按如下格式在答题卡的相应位置作答。 Dear Sir/ Madam, ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours, Li Hua 【答案】 Dear Sir/Madam, I am writing to bring to your notice that the book Brace New World, which I bought at your shop online, was of poor quality. Because of improper packaging, the cover of the book, as well as some of its pages inside, was seriously damaged by water. What’s worse, the colors of the pictures also faded beyond recognition. Therefore, I am returning the book and request you to kindly send a brand-new copy to the same address as soon as possible. Also, I hope you will see through this matter and take some action against it. Yours, Li Hua 【导语】本篇书面表达属于应用文。你发现上周你从某外国网站上购买的英文原版图书Brave New World有问题，要求考生给该网站客服写一封邮件。 【详解】1.词汇积累 购买：buy→purchase 因为：because of→due to 破坏：damage→ruin 要求：request→ask 2.句式拓展 同义句转换 原句：Because of improper packaging, the cover of the book, as well as some of its pages inside, was seriously damaged by water. 拓展句：The cover of the book, as well as some of its pages inside, was seriously damaged by water because it was improperly packaged. 【点睛】[高分句型1] I am writing to bring to your notice that the book Brace New World, which I bought at your shop online, was of poor quality. (运用了which引导非限制性定语从句) [高分句型2] Also, I hope you will see through this matter and take some action against it. (运用了省略that的宾语从句) 9．（2025·山东滨州·模拟）假如你是李华，最近从某国外网站购买一套英语书籍，迟迟未收到货物，与商家沟通无果，请写一篇投诉信提交至网站平台。内容包括： 1.投诉原因； 2.你的诉求。 注意： 1.写作词数 80左右； 2.请按如下格式在答题卡的相应位置作答。 Dear Sir/Madam, _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours, Li Hua 【答案】 Dear Sir/Madam, I am writing to express my dissatisfaction with a recent purchase from your website. I ordered a set of English books several weeks ago, but have yet to receive the items. I have repeatedly contacted the seller, but have received no satisfactory response. This delay has caused significant inconvenience and frustration. My primary concern is to receive the books as soon as possible. Additionally, I request a refund for the inconvenience caused by this delay. I hope you can investigate this matter promptly and resolve it to my satisfaction. Thank you for your attention to this matter. Yours, Li Hua 【导语】本篇书面表达属于应用文。李华最近从某国外网站购买一套英语书籍，迟迟未收到货物，与商家沟通无果。要求考生以李华的名义写一篇投诉信提交至网站平台。 【详解】1.词汇积累 不满：dissatisfaction → discontent 订购：order → place an order for 此外：additionally → in addition 解决：resolve → tackle 2.句式拓展 简单句变复合句 原句：Additionally, I request a refund for the inconvenience caused by this delay. 拓展句：Additionally, I request a refund for the inconvenience which was caused by this delay. 【点睛】[高分句型1] Additionally, I request a refund for the inconvenience caused by this delay. (运用了过去分词作后置定语) [高分句型2] I hope you can investigate this matter promptly and resolve it to my satisfaction. (运用了省略连接词that的宾语从句) 10．（2024·福建福州·三模）假定你是李华，上周你从某网站买了一些书籍，到货发现所购书中有破损、缺页现象，且一些书籍价格比实体书店还要贵。你准备向该网站负责人写一封投诉信。 要点如下： 1. 写作目的； 2. 陈述问题； 3. 提出诉求。 注意： 1. 词数80左右； 2. 可以适当增加细节，以使行文连贯 Dear Sir or Madam, ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours sincerely, Li Hua 【答案】 Dear Sir or Madam, I am writing to express my dissatisfaction with the recent purchase of books from your website.   Upon receipt, I discovered several books with torn pages and missing sections, rendering them unusable. Furthermore, some of the books were priced higher than in physical bookstores. I request a refund for the damaged books and a price adjustment for the overpriced items. Additionally, please ensure that quality control measures are implemented to prevent such issues in future shipments. Thank you for your attention to this matter. Yours sincerely, Li Hua 【导语】本篇书面表达属于应用文。要求考生给网店负责人写信投诉购买的书籍有破损、缺页及价格比实体书店还要贵的问题。 【详解】1.词汇积累 不满：dissatisfaction→discontent 此外：Furthermore→Moreover 实体：physical→entity 注意力：attention→notice 2.句式拓展 简单句变复合句 原句：Upon receipt, I discovered several books with torn pages and missing sections, rendering them unusable. As同义句： 拓展句：As soon as I received the books, I discovered several books with torn pages and missing sections, rendering them unusable. 【点睛】【高分句型1】Upon receipt, I discovered several books with torn pages and missing sections, rendering them unusable.(运用了现在分词作状语) 【高分句型2】Additionally, please ensure that quality control measures are implemented to prevent such issues in future shipments. (运用了that引导的宾语从句) 2 原创精品资源学科网独家享有版权，侵权必究！ 1 / 15 学科网（北京）股份有限公司 $$