“同题异构”提升应用文写作训练的效率之专题03-11(消费者维权)“同题异练”——2025届新高考英语二轮复习

“同题异构”提升应用文写作训练的效率之专题 03-11(消费者维权)“同题异练” 所谓“同题异练”是指：要求考生就同一话题以书信体写作的要求和非书信体的写作要求进行不同视角下的写作训练。具体的说：针对同一个话题或题目，从不同的角度命题，要求考生使用不同的文体风格和表达方式来进行多次写作练习。这有助于考生更全面地理解话题，积累更多的素材和灵感，提升思维的灵活性，激发写作的创造力，快速提高写作能力，以便在未来的高考中写出精彩纷呈的考场作文。 本专题的话题是“消费者维权”，在练习时考生需要注意以下几个方面。 一是要弄清写作文体：认真审题，弄清写作文体，是用书信体还是用非书信体。本次练习涉及到的文体为书信体的写作：投诉信。 二是要谋划篇章结构：一般来说，我们常常采用三段式写作(与本专题相关的写作)： 三是要打开写作思路：这是考生普遍存在的软肋(高考英语第一节的写作作为衡量考生英语综合运用 能力的重要题型之一，近年来愈发凸显考生思路开阔的重要性。然而，许多考生除了语言基础不扎实、表达受阻这一最常见的问题外，思路不开阔的问题也越来越常见)。就本专题，笔者建议考生从以下几个方面打开思路：①对“消费者维权”话题写作的考查常涉及下列几个方面：就“商品质量问题”向有关部门(包括媒体)或商家厂家进行投诉；就“服务质量问题”向有关服务平台(包括媒体)或商家店家进行投诉；就“生活环境问题”向主管部门(如：小区物业管理等)、媒体或有关当事人进行投诉，等等。②对“消费者维权”话题的写作考查常涉及下列主要内容：投诉什么问题，为什么投诉，怎么解决；③写作的重点在于对所遇问题的具体叙述以及自己的诉求。 另外，建议考生参看本系列资料的专题01“同题异解”细节的构思(将题目中所给的关键信息进行充 实与拓展)。 (浙江省杭州学军中学2024-2025学年高三上学期9月月考)假定你是李华，在美国某博物馆参观时，购买了一本介绍该馆所收藏文物的书籍，阅读后发现书中对一些中国文物(artifacts)的英文介绍有误。请你就此向博物馆写一封信。 内容包括：1. 投诉问题； 2. 提出建议。 注意：1. 词数 80 左右； 2. 可以适当增加细节，以使行文连贯。 Dear Sir or Madam, ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours sincerely, Li Hua 【简析】 本篇书面表达属于应用文写作中的投诉信。要求考生给美国某博物馆写信，就该馆所收藏文物的书籍关于一些中国文物(artifacts)的英文介绍有误一事进行投诉并提出建议。本篇写作的重点是有关“投诉的问题，为什么投诉，提出解决问题的建议”内容的构思。以下就以上写作重点提供不同的写作内容。 1. I purchased a book introducing the artifacts collected in your museum. However, to my disappointment, I discovered several errors in the English descriptions of some Chinese artifacts after reading it. 2. I am writing to express my complaint about the mistakes in your book introducing the cultural relics in your museum. 3. I am writing to bring to your attention certain inaccuracies I discovered in a book about your artifact collection, which I purchased during my recent visit to your museum. 4. I am writing to express my concern regarding the inaccuracies found in the English descriptions of some Chinese artifacts at your museum. 5. I am writing to bring your attention to an issue regarding the English introduction of some Chinese artifacts in the book I purchased during my visit to your museum. After careful reading, I have noticed that there are several errors in the descriptions of these artifacts. 6. It comes as a shock that some obvious errors in the introduction of Chinese artifacts are found in the book. The symbolic significance differs between Chinese and western dragons but there exists misinterpretation in a Chinese painting. Worse still, the authors and dates marked on some artifacts are at odds with the facts, which will definitely ruin the reputation of your museum. 7. There are several incorrect descriptions concerning Chinese artifacts in the book. The jade teapot is actually from the Han Dynasty, contrary to what was stated in the book as a modern handicraft. Besides, the violet silk gown, mistakenly identified as a royal Japanese dress, is in fact a traditional Chinese Hanfu. 8. During my visit, I noticed that the explanation for a Tang Dynasty vase was not only misleading but also historically incorrect. 9. For example, the introduction of a certain porcelain vase states that it was made during the Ming Dynasty, but in fact, it was actually created during the Qing Dynasty. Furthermore, the explanation of a calligraphy work incorrectly identifies the script as being from the Tang Dynasty when it is actually from the Song Dynasty. 10. I sincerely suggest that your museum should have these errors corrected promptly. It’s crucial as accurate information helps visitors better understand and appreciate these precious cultural relics. 11. It is preferable to organize experts to review this book and remove the books with incorrect introduction. 12. To clarify these issues, I recommend consulting with specialists for a comprehensive review. It would be beneficial if the publishers could arrange a recall of the current edition for necessary updates. 13. I kindly suggest that your museum review and correct these descriptions to ensure they accurately reflect the cultural heritage they represent. It would also be beneficial to collaborate with Chinese cultural experts or institutions to guarantee authenticity and respect for the artifacts. 14. Considering these inaccuracies, I suggest that you review and revise the relevant content in the book. It would be beneficial if you could also include more detailed information about the historical and cultural significance of each artifact. This would not only enhance visitors’ understanding of the artifacts on display, but also contribute to the preservation and appreciation of cultural heritage. 【完整答案】 Dear Sir or Madam, I’m Li Hua, a visitor from China. I purchased a book introducing the artifacts collected in your museum. However, to my disappointment, I discovered several errors in the English descriptions of some Chinese artifacts after reading it. I sincerely suggest that your museum should have these errors corrected promptly. It’s crucial as accurate information helps visitors better understand and appreciate these precious cultural relics. I do hope my feedback will be taken seriously. Thank you! Yours sincerely, Li Hua 1 (2025届广东省顺德区普通高中高三教学质量检测二)你是李华，从海外网站购买了围巾作为妈妈的礼物，但收到后发现质量差，与描述不符。请写一封投诉信给卖家。 内容包括：1. 描述问题； 2. 提出要求。 注意：1. 写作词数应为80左右； 2. 请按如下格式在答题卡的相应位置作答。 Dear Sir/Madam,  ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Best regards,  Li Hua 2 (安徽省部分名校2024-2025学年高二上学期开学考试)假定你是李华，正在美国交流学习，你上周于3月28号在亚马逊网站上购买了一件夹克衫 (order number: 2403285264)，到货后发现有瑕疵，请你给网站客服人员写一封邮件，申请解决售后问题。 内容包括：1. 说明问题； 2. 提出解决方案。 注意：1. 写作词数应为80左右； 2. 请按如下格式在答题卡的相应位置作答。 Dear Customer Service, ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Sincerely Yours, Li Hua 3 (河南省南阳市一中2023-2024学年高三上学期第五次月考)假定你是李华，你发现上周网购的电子词典笔(electronic dictionary pen)有问题，请给客户服务中心写一封电子邮件进行投诉 内容包括下：1. 进行投诉； 2. 说明问题； 3. 说明解决方案 注意：1. 写作词数应为80左右； 2. 请按如下格式在答题卡的相应位置作答。 Dear Sir/Madam, ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours sincerely, Li Hua 4 (2024届广西柳州高中年高三下学期3月三模热身考试)假设你叫李华，最近在某英文购物网站上购买了一双鞋子，但出现了一些问题。请给该网站写一封投诉信。 内容包括：1. 写信的目的； 2. 投诉内容(见表格)： 申购情况 实际情况 颜色 黑色 白色 码数 9 8.5 到货日期 4月10日 4月20日 3. 要求：重新邮寄或退款； 4. 询问：若寄回，谁承担邮寄费。 注意：1. 写作词数应为80左右； 2. 请按如下格式在答题卡的相应位置作答。 Dear Sir, ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours, Li Hua 5 (重庆市西南大学附中、重庆育才中学2023-2024学年高二下学期3月月考)假设你是李华，最近注意到英文学习报存在一些问题，其中包括语法和拼写错误、陈旧的阅读材料以及纸张质量下降等。请你给英语学习报负责人Tom写一封邮件。 内容包括：1. 投诉相关问题 2. 提出合理建议 注意：1. 写作词数应为80左右； 2. 请按如下格式在答题卡的相应位置作答。 Dear Mr. Tom, ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Sincerely, Li Hua 6 (河北省阜城实验中学2024-2025学年高三上学期9月月考)假设你是李华，于2015年3月3日搭乘国外某航空公司航班 (flight number BA793)回国，旅途的糟糕经历令你很不愉快，现请用英文给该航空公司写一封投诉信。 内容包括：1. 陈述写信原因； 2. 投诉内容：航班延误了7小时；登机后的不愉快经历；托运的行李箱被损坏； 3. 提出你的要求。 注意：1. 写作词数应为80左右； 2. 请按如下格式在答题卡的相应位置作答。 Dear Sir or Madam, ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________  Sincerely, Li Hua 7 (四川省新高考教研联盟2024-2025学年高三上学期八省适应性联考模拟二)假设你是李华，两周前你网购了一套丛书，昨天才到货，还存在其他问题，请就此向网店客服写邮件投诉。 内容包括：1. 陈述写信目的； 2. 投诉内容； 3. 提出你的要求。 注意：1. 写作词数应为80左右； 2. 请按如下格式在答题卡的相应位置作答。 Dear sir or madam, ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours Sincerely, Li Hua 8 (福建省福安市一中2023-2024学年高二下学期第三次月考)假定你是李华，你去英国旅游时在某餐厅就餐，对该餐厅的服务不满意，请根据以下内容给餐厅的经理写一封投诉信。 内容包括：1. 投诉内容(食物不新鲜，服务态度不好等)。 2. 希望得到妥善的处理。 注意：1. 写作词数应为80左右； 2. 请按如下格式在答题卡的相应位置作答。 Dear Sir or Madam, ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours. Li Hua 9 (云南省云南师范大学附中2023-2024学年高三上学期高考适应性月考四)假如你是李华，最近你在某英文网站订购电影票时遇到一些问题。为此，你决定向该公司的服务部进行投诉。 内容包括：1. 网页设计不合理； 2. 退款不及时； 3. 希望问题尽快得到解决。 注意：1. 写作词数应为80左右； 2. 请按如下格式在答题卡的相应位置作答。 Dear Sir or Madam, ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours faithfully, Li Hua 10 (河南省三门峡市2023-2024学年高二下学期5月期末)假定你是李华，住在一个居民区，近期附近的一块建筑工地自清晨开始施工，持续到深夜。巨大的噪音严重影响了你和邻居们的正常生活，包括休息、学习和工作。请你给当地社区管理部门写一封投诉信，说明情况并希望尽快解决此问题。 注意：1. 写作词数应为80左右； 2. 请按如下格式在答题卡的相应位置作答。 Dear Community Management, ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Sincerely, Li Hua 原创精品资源学科网独家享有版权，侵权必究！1 学科网（北京）股份有限公司 $$ “同题异构”提升应用文写作训练的效率之专题 03-11(消费者维权)“同题异练” 所谓“同题异练”是指：要求考生就同一话题以书信体写作的要求和非书信体的写作要求进行不同视角下的写作训练。具体的说：针对同一个话题或题目，从不同的角度命题，要求考生使用不同的文体风格和表达方式来进行多次写作练习。这有助于考生更全面地理解话题，积累更多的素材和灵感，提升思维的灵活性，激发写作的创造力，快速提高写作能力，以便在未来的高考中写出精彩纷呈的考场作文。 本专题的话题是“消费者维权”，在练习时考生需要注意以下几个方面。 一是要弄清写作文体：认真审题，弄清写作文体，是用书信体还是用非书信体。本次练习涉及到的文体为书信体的写作：投诉信。 二是要谋划篇章结构：一般来说，我们常常采用三段式写作(与本专题相关的写作)： 三是要打开写作思路：这是考生普遍存在的软肋(高考英语第一节的写作作为衡量考生英语综合运用 能力的重要题型之一，近年来愈发凸显考生思路开阔的重要性。然而，许多考生除了语言基础不扎实、表达受阻这一最常见的问题外，思路不开阔的问题也越来越常见)。就本专题，笔者建议考生从以下几个方面打开思路：①对“消费者维权”话题写作的考查常涉及下列几个方面：就“商品质量问题”向有关部门(包括媒体)或商家厂家进行投诉；就“服务质量问题”向有关服务平台(包括媒体)或商家店家进行投诉；就“生活环境问题”向主管部门(如：小区物业管理等)、媒体或有关当事人进行投诉，等等。②对“消费者维权”话题的写作考查常涉及下列主要内容：投诉什么问题，为什么投诉，怎么解决；③写作的重点在于对所遇问题的具体叙述以及自己的诉求。 另外，建议考生参看本系列资料的专题01“同题异解”细节的构思(将题目中所给的关键信息进行充 实与拓展)。 (浙江省杭州学军中学2024-2025学年高三上学期9月月考)假定你是李华，在美国某博物馆参观时，购买了一本介绍该馆所收藏文物的书籍，阅读后发现书中对一些中国文物(artifacts)的英文介绍有误。请你就此向博物馆写一封信。 内容包括：1. 投诉问题； 2. 提出建议。 注意：1. 词数 80 左右； 2. 可以适当增加细节，以使行文连贯。 Dear Sir or Madam, ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours sincerely, Li Hua 【简析】 本篇书面表达属于应用文写作中的投诉信。要求考生给美国某博物馆写信，就该馆所收藏文物的书籍关于一些中国文物(artifacts)的英文介绍有误一事进行投诉并提出建议。本篇写作的重点是有关“投诉的问题，为什么投诉，提出解决问题的建议”内容的构思。以下就以上写作重点提供不同的写作内容。 1. I purchased a book introducing the artifacts collected in your museum. However, to my disappointment, I discovered several errors in the English descriptions of some Chinese artifacts after reading it. 2. I am writing to express my complaint about the mistakes in your book introducing the cultural relics in your museum. 3. I am writing to bring to your attention certain inaccuracies I discovered in a book about your artifact collection, which I purchased during my recent visit to your museum. 4. I am writing to express my concern regarding the inaccuracies found in the English descriptions of some Chinese artifacts at your museum. 5. I am writing to bring your attention to an issue regarding the English introduction of some Chinese artifacts in the book I purchased during my visit to your museum. After careful reading, I have noticed that there are several errors in the descriptions of these artifacts. 6. It comes as a shock that some obvious errors in the introduction of Chinese artifacts are found in the book. The symbolic significance differs between Chinese and western dragons but there exists misinterpretation in a Chinese painting. Worse still, the authors and dates marked on some artifacts are at odds with the facts, which will definitely ruin the reputation of your museum. 7. There are several incorrect descriptions concerning Chinese artifacts in the book. The jade teapot is actually from the Han Dynasty, contrary to what was stated in the book as a modern handicraft. Besides, the violet silk gown, mistakenly identified as a royal Japanese dress, is in fact a traditional Chinese Hanfu. 8. During my visit, I noticed that the explanation for a Tang Dynasty vase was not only misleading but also historically incorrect. 9. For example, the introduction of a certain porcelain vase states that it was made during the Ming Dynasty, but in fact, it was actually created during the Qing Dynasty. Furthermore, the explanation of a calligraphy work incorrectly identifies the script as being from the Tang Dynasty when it is actually from the Song Dynasty. 10. I sincerely suggest that your museum should have these errors corrected promptly. It’s crucial as accurate information helps visitors better understand and appreciate these precious cultural relics. 11. It is preferable to organize experts to review this book and remove the books with incorrect introduction. 12. To clarify these issues, I recommend consulting with specialists for a comprehensive review. It would be beneficial if the publishers could arrange a recall of the current edition for necessary updates. 13. I kindly suggest that your museum review and correct these descriptions to ensure they accurately reflect the cultural heritage they represent. It would also be beneficial to collaborate with Chinese cultural experts or institutions to guarantee authenticity and respect for the artifacts. 14. Considering these inaccuracies, I suggest that you review and revise the relevant content in the book. It would be beneficial if you could also include more detailed information about the historical and cultural significance of each artifact. This would not only enhance visitors’ understanding of the artifacts on display, but also contribute to the preservation and appreciation of cultural heritage. 【完整答案】 Dear Sir or Madam, I’m Li Hua, a visitor from China. I purchased a book introducing the artifacts collected in your museum. However, to my disappointment, I discovered several errors in the English descriptions of some Chinese artifacts after reading it. I sincerely suggest that your museum should have these errors corrected promptly. It’s crucial as accurate information helps visitors better understand and appreciate these precious cultural relics. I do hope my feedback will be taken seriously. Thank you! Yours sincerely, Li Hua 1 (2025届广东省顺德区普通高中高三教学质量检测二)你是李华，从海外网站购买了围巾作为妈妈的礼物，但收到后发现质量差，与描述不符。请写一封投诉信给卖家。 内容包括：1. 描述问题； 2. 提出要求。 注意：1. 写作词数应为80左右； 2. 请按如下格式在答题卡的相应位置作答。 Dear Sir/Madam,  ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Best regards,  Li Hua 【答案】 Dear Sir/Madam, I am writing to express my disappointment regarding the scarf I recently purchased from your online store for my mother’s birthday. Upon receiving the scarf, I found that it did not meet my expectations. The material is rough and feels low in quality, and the color is also very different from what was shown on your website. As I purchased this scarf as a gift for a special occasion, I am extremely disappointed with the product. Therefore, I would like to request a full refund and return the scarf. Could you please provide me with the necessary instructions for returning the item and processing the refund? I look forward to your prompt response. Please feel free to contact me at my email address or phone number should you need further details. Thank you for your attention to this matter. Best regards, Li Hua 【导语】本篇书面表达属于应用文写作(投诉信)。要求考生以李华的身份就“从海外网站购买了围巾作为妈妈的礼物，但收到后发现质量差，与描述不符”的问题给写一封投诉信给卖家。内容包括：描述问题；提出要求。 【详解】 1. 词汇积累 一收到……就：upon receiving→on getting 满足某人的期望/要求：meet one’s expectations→meet one’s requirements/satisfy one’s needs 与……不同：be different from→differ from 购买：purchase→buy 要求全额退款：request a full refund→request to refund the money fully 2. 句式拓展 原 句：Upon receiving the scarf, I found that it did not meet my expectations. 同义句：As soon as I got the scarf, I found that it did not meet my expectations. No sooner had I received the scarf than I found that it did not meet my expectations. Hardly had I received the scarf when I found that it did not meet my expectations. 【高分句型】 1. The material is rough and feels low in quality, and the color is also very different from what was shown on your website. (运用了what名词性从句) 2. As I purchased this scarf as a gift for a special occasion, I am extremely disappointed with the product. (运用了As引导状语从句) 2 (安徽省部分名校2024-2025学年高二上学期开学考试)假定你是李华，正在美国交流学习，你上周于3月28号在亚马逊网站上购买了一件夹克衫 (order number: 2403285264)，到货后发现有瑕疵，请你给网站客服人员写一封邮件，申请解决售后问题。 内容包括：1. 说明问题； 2. 提出解决方案。 注意：1. 写作词数应为80左右； 2. 请按如下格式在答题卡的相应位置作答。 Dear Customer Service, ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Sincerely Yours, Li Hua 【答案】 Dear Customer Service, As a loyal customer of Amazon, I am writing to seek your assistance with an unsuccessful purchase. It took place last week on your website. On March 28, I bought a jacket with the order number of 2403285264 on your website. However, when it arrived, I noticed that there was a small hole in the left sleeve. Since the jacket is not fit to wear any more, I would like to request a replacement with the postage covered or a full refund. Your prompt attention and assistance would be highly appreciated. Thanks a lot and have a nice day! Sincerely Yours, Li Hua 【导语】本篇书面表达属于应用文写作(投诉信)。要求考生给亚马逊网站客服人员写一封邮件，申请解决售后问题。 【详解】 1. 词汇积累 帮助：assistance→help 买：buy→purchase 适合的：fit→suitable 要求：request→require 2. 句式拓展 原 句：As a loyal customer of Amazon, I am writing to seek your assistance with an unsuccessful purchase. It took place last week on your website. 拓展句：As a loyal customer of Amazon, I am writing to seek your assistance with an unsuccessful purchase that took place last week on your website. 【高分句型】 1. However, when it arrived, I noticed that there was a small hole in the left sleeve. (运用了when引导的时间状语从句，that引导的宾语从句) 2. Since the jacket is not fit to wear any more, I would like to request a replacement with the postage covered or a full refund.(运用了since引导的原因状语从句) 3 (河南省南阳市一中2023-2024学年高三上学期第五次月考)假定你是李华，你发现上周网购的电子词典笔(electronic dictionary pen)有问题，请给客户服务中心写一封电子邮件进行投诉 内容包括下：1. 进行投诉； 2. 说明问题； 3. 说明解决方案 注意：1. 写作词数应为80左右； 2. 请按如下格式在答题卡的相应位置作答。 Dear Sir/Madam, ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours sincerely, Li Hua 【答案】 Dear Sir/Madam, I am Li Hua, a devoted customer of your online store. I am writing to complain about the defective electronic dictionary pen I purchased from your store last week. After one week of its purchase, I find it doesn’t work as expected. The battery doesn’t last long after being recharged, perhaps merely half a day. Worse than that, the words on the screen are not distinct enough, which I think is damaging to my eyesight. The last straw is that when I contacted the online store yesterday, I didn’t get a satisfactory answer. I would appreciate it if you could either refund my purchase or replace it with a new one. Otherwise, I will take legal action. Look forward to your attention and early reply. Yours sincerely, Li Hua 【导语】本篇书面表达属于应用文写作(投诉信)。要求考生以李华的身份给客户服务中心写一封电子邮件进行投诉，投诉上周网购的电子词典笔(electronic dictionary pen)有问题。 【详解】 1. 词汇积累 投诉：complain→make a complaint 购买：purchase→buy 令人满意的：satisfactory→content 代替：replace→take place of 2. 句式拓展 原 句：I am writing to complain about the defective electronic dictionary pen I purchased from your store last week. 拓展句：The reason why I am writing to you is that I’d like to complain about the defective electronic dictionary pen I purchased from your store last week. 【高分句型】 1. Worse than that, the words on the screen are not distinct enough, which I think is damaging to my eyesight. (运用了which引导非限制性定语从句) 2. I would appreciate it if you could either refund my purchase or replace it with a new one. (运用了if引导条件状语从句) 4 (2024届广西柳州高中年高三下学期3月三模热身考试)假设你叫李华，最近在某英文购物网站上购买了一双鞋子，但出现了一些问题。请给该网站写一封投诉信。 内容包括：1. 写信的目的； 2. 投诉内容(见表格)： 申购情况 实际情况 颜色 黑色 白色 码数 9 8.5 到货日期 4月10日 4月20日 3. 要求：重新邮寄或退款； 4. 询问：若寄回，谁承担邮寄费。 注意：1. 写作词数应为80左右； 2. 请按如下格式在答题卡的相应位置作答。 Dear Sir, ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours, Li Hua 【答案】 Dear Sir, I’m writing to complain about a pair of sneakers recently purchased from your website. What I ordered was a pair of black size 9 shoes, but beyond expectations, I received a pair of white size 8.5 shoes instead. Worse still, it really annoyed me that the shoes which should have arrived on April 10 didn’t reach me until April 20. For the above reasons, I demand either a new pair of black size 9 shoes be sent to me immediately or I should be given a full refund. By the way, if I send back the wrong shoes, will your company pay for the postage? I would appreciate it if you are kind enough to solve the problem as soon as possible. Yours, Li Hua 【导语】本篇书面表达属于应用文写作(投诉信)。要求学生以李华的身份，给某英文购物网站写一封投诉信，需说明写信目的，根据具体信息表述自己的投诉，提出自己的诉求，并对邮寄费相关问题进行询问。 【详解】 1. 词汇积累 使恼怒：annoy→irritate 要求：demand→request 立即：immediately→instantly, right away 解决：solve→find a solution to 2. 句式拓展 原 句：I’m writing to complain about a pair of sneakers recently purchased from your website. 拓展句：I’m writing to complain about a pair of sneakers that I recently purchased from your website. 【高分句型】 1. What I ordered was a pair of black size 9 shoes, but beyond expectations, I received a pair of white size 8.5 shoes instead. (运用了What引导名词性从句作主语) 2. Worse still, it really annoyed me that the shoes which should have arrived on April 10 didn’t reach me until April 20. (运用了it作形式主语、that引导名词性从句作真正的主语、which引导限制性定语从句、should have done虚拟语气) 3. For the above reasons, I demand either a new pair of black size 9 shoes be sent to me immediately or I should be given a full refund. (运用了that引导名词性从句作demand的宾语并省略了that、省略should及“should+ 动词原形”形式的虚拟语气) 5 (重庆市西南大学附中、重庆育才中学2023-2024学年高二下学期3月月考)假设你是李华，最近注意到英文学习报存在一些问题，其中包括语法和拼写错误、陈旧的阅读材料以及纸张质量下降等。请你给英语学习报负责人Tom写一封邮件。 内容包括：1. 投诉相关问题 2. 提出合理建议 注意：1. 写作词数应为80左右； 2. 请按如下格式在答题卡的相应位置作答。 Dear Mr. Tom, ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Sincerely, Li Hua 【答案】 Dear Mr. Tom, I’m writing to complain about some problems with your newspaper. First of all, there have been spelling and grammatical mistakes in the newspaper, which has greatly influenced my studying. Even worse than that, some of the reading materials are old so they are boring for us to read. Also, I’m not satisfied with the paper you are using now, as its quality is not as good as before. I’ve been a regular user of your newspaper but now I’m completely disappointed. I really hope you could make some improvements. It is a good idea to proofread carefully before publication. You’d better improve the quality of the paper so that we readers have a better reading experience. Thanks for your consideration. I am looking forward to your early reply. Sincerely, Li Hua 【导语】本篇书面表达属于应用文写作(投诉信)。要求考生给英语学习报负责人Tom写一封邮件，内容包括：投诉相关问题；提出合理建议。 【详解】 1. 词汇积累 首先：first of all→to begin with 影响：influence→affect 此外：also→in addition 目的是：so that→in order that 2. 句式拓展 原 句：I’m writing to complain about some problems with your newspaper. 拓展句：The reason for my writing this letter is that I want to complain about some problems with your newspaper. 【高分句型】 1. First of all, there have been spelling and grammatical mistakes in the newspaper, which has greatly influenced my studying.(运用了which引导的定语从句) 2. Also, I’m not satisfied with the paper you are using now, as its quality is not as good as before. (运用了省略关系代词的定语从句和as引导的原因状语从句) 6 (河北省阜城实验中学2024-2025学年高三上学期9月月考)假设你是李华，于2015年3月3日搭乘国外某航空公司航班 (flight number BA793)回国，旅途的糟糕经历令你很不愉快，现请用英文给该航空公司写一封投诉信。 内容包括：1. 陈述写信原因； 2. 投诉内容：航班延误了7小时；登机后的不愉快经历；托运的行李箱被损坏； 3. 提出你的要求。 注意：1. 写作词数应为80左右； 2. 请按如下格式在答题卡的相应位置作答。 Dear Sir or Madam, ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________  Sincerely, Li Hua 【答案】 Dear Sir or Madam, I am writing to complain about the terrible flight BA793 which I took to return to China on March 3rd 2015. First of all, the flight was late for seven hours. What's more, when I was in the plane, I found it very dirty and noisy. Finally, my check-in luggage was broken when I got it back. It is highly appreciated if you could give me a reasonable explanation and a refund of the ticket. And I hope you should improve your service and assure this will not happen again. Looking forward to your reply. Sincerely, Li Hua 【导语】本篇书面表达属于应用文写作(投诉信)。要求考生就搭乘国外某航空公司航班回国旅途的糟糕经历给该航空公司写一封投诉信。 【详解】 1. 词汇积累 返回：return→go back 此外：what’s more→besides 最后：finally→at last 确保：assure→make sure 2. 句式拓展 原 句：It is highly appreciated if you could give me a reasonable explanation and a refund of the ticket. 拓展句：I will appreciate it if you could give me a reasonable explanation and a refund of the ticket. 【高分句型】 1. I am writing to complain about the terrible flight BA793 which I took to return to China on February 28th 2018.(运用了which引导的定语从句) 2. It is highly appreciated if you could give me a reasonable explanation and a refund of the ticket. (运用了it作形式主语，if引导主语从句) 7 (四川省新高考教研联盟2024-2025学年高三上学期八省适应性联考模拟二)假设你是李华，两周前你网购了一套丛书，昨天才到货，还存在其他问题，请就此向网店客服写邮件投诉。 内容包括：1. 陈述写信目的； 2. 投诉内容； 3. 提出你的要求。 注意：1. 写作词数应为80左右； 2. 请按如下格式在答题卡的相应位置作答。 Dear sir or madam, ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours Sincerely, Li Hua 【答案】 Dear sir or madam,       I am one of your customers. I am writing to complain about an order.      I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing. I believe I have every right to ask you to deal with this problem. I hope that you either refund my money or deliver a new set of books to me. Besides, I’d like to be informed of the process of your dealing with my complaint. Looking forward to your reply. Yours sincerely, Li Hua 【导语】本篇书面表达属于应用文写作(投诉信)。要求考生写一封邮件，就网购的一套丛书的问题表示投诉，要点如下： 陈述写信目的；投诉内容；提出你的要求。 【详解】 1. 词汇积累 缺损的：missing→defective 另外：besides→moreover 更糟糕的是：to make matters worse→worse still 处理：deal with→cope with 2. 句式拓展 原 句：And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. 拓展句：And I was disappointed that the books were so poorly packed up that the cover of one book was torn. 【高分句型】 1. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. (运用了so...that...引导的结果状语从句) 2. I hope that you either refund my money or deliver a new set of books to me. (运用了that引导的宾语从句) 8 (福建省福安市一中2023-2024学年高二下学期第三次月考)假定你是李华，你去英国旅游时在某餐厅就餐，对该餐厅的服务不满意，请根据以下内容给餐厅的经理写一封投诉信。 内容包括：1. 投诉内容(食物不新鲜，服务态度不好等)。 2. 希望得到妥善的处理。 注意：1. 写作词数应为80左右； 2. 请按如下格式在答题卡的相应位置作答。 Dear Sir or Madam, ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours. Li Hua 【答案】 Dear Sir or Madam, I’m Li Hua, one of your customers, writing to make a complaint about the poor service of your restaurant. Last Friday, when dining in your restaurant, we found the food not fresh, which was so upsetting. What annoyed us most was that when we explained it to the waitress, instead of helping us solve the problem, she shouted at us rudely. Therefore, I’d like you to investigate the matter seriously and make a formal apology to me. I’d appreciate it if you could give due attention to the matter. Yours. Li Hua 【导语】本篇书面表达属于应用文写作(投诉信)。要求考生以李华的身份给餐厅经理写一封投诉信，投诉自己在某餐厅就餐时遇到不满意服务的事情。 【详解】 1. 词汇积累 劣质的：poor →low-grade 帮助：help→ assist 因此：therefore →thus 大叫：shout →yell 2. 句式拓展 原 句：What annoyed us most was that when we explained it to the waitress, instead of helping us solve the problem, she shouted at us rudely. 拓展句：When we explained it to the waitress, instead of helping us solve the problem, she shouted at us rudely, which annoyed us most. 【高分句型】 1. Last Friday, when dining in your restaurant, we found the food not fresh, which was so upsetting. (运用了状语从句的省略和which引导的非限制性定语从句) 2. What annoyed us most was that when we explained it to the waitress, instead of helping us solve the problem, she shouted at us rudely. (运用了what引导的主语从句，that引导表语从句以及when引导的时间状语从句) 9 (云南省云南师范大学附中2023-2024学年高三上学期高考适应性月考四)假如你是李华，最近你在某英文网站订购电影票时遇到一些问题。为此，你决定向该公司的服务部进行投诉。 内容包括：1. 网页设计不合理； 2. 退款不及时； 3. 希望问题尽快得到解决。 注意：1. 写作词数应为80左右； 2. 请按如下格式在答题卡的相应位置作答。 Dear Sir or Madam, ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours faithfully, Li Hua 【答案】 Dear Sir or Madam, My name is Li Hua, a high school student. I am writing to complain about some upsetting problems I encountered when buying two movie tickets on your website. First of all, the layout of your web page was confusing, which led me to place a wrong order. What’s worse, when I tried to get a refund, I found that I had to wait three days, which made me very disappointed. You are known as a popular website, but my experience shows that your service needs improvement. I would appreciate it if you could address these problems as soon as possible. I’m looking forward to your early reply. Yours faithfully, Li Hua 【导语】本篇书面表达属于应用文写作(投诉信)。要求考生给某英文网站的服务部写封信，投诉订购电影票时遇到的一些问题。 【详解】 1. 词汇积累 令人心烦意乱的：upsetting→mind-numbing 令人困惑的：confusing→puzzling 解决：address→solve 更糟糕的是：what’s worse→worse still 2. 句式拓展 原 句：My name is Li Hua, a high school student. 拓展句：My name is Li Hua, who is a high school student. 【高分句型】 1. I am writing to complain about some upsetting problems I encountered when buying two movie tickets on your website. (运用了省略关系代词引导的限制性定语从句，when引导的时间状语从句的省略) 2. First of all, the layout of your web page was confusing, which led me to place a wrong order. (运用了which引导的非限制性定语从句) 10 (河南省三门峡市2023-2024学年高二下学期5月期末)假定你是李华，住在一个居民区，近期附近的一块建筑工地自清晨开始施工，持续到深夜。巨大的噪音严重影响了你和邻居们的正常生活，包括休息、学习和工作。请你给当地社区管理部门写一封投诉信，说明情况并希望尽快解决此问题。 注意：1. 写作词数应为80左右； 2. 请按如下格式在答题卡的相应位置作答。 Dear Community Management, ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Sincerely, Li Hua 【答案】 Dear Community Management, I am a resident affected by the ongoing construction near our residential area. The noise from the site, which operates from early morning till late night, is excessive and has become a significant disturbance. It disrupts our daily lives, including rest, study, and work. The constant loud machinery and crashing sounds have made it difficult for neighbors to enjoy peace indoors. This noise pollution seems to be in violation of local regulations on construction hours and environmental impact. We kindly request prompt intervention to resolve this issue and restore tranquility in our community. We look forward to your immediate response. Sincerely, Li Hua 【导语】本篇书面表达属于应用文写作(投诉信)。要求考生就建筑工地施工影响社会正常生活这一问题给当地社区管理部门写一封投诉信，说明情况并希望尽快解决此问题。 【详解】 1. 词汇积累 影响：affect→influence 持续的：ongoing→continuous 重要的：significant→essential 要求：request→require 2. 句式拓展 原 句：I am a resident affected by the ongoing construction near our residential area. 拓展句：I am a resident who is affected by the ongoing construction near our residential area. 【高分句型】 1. The noise from the site, which operates from early morning till late night, is excessive and has become a significant disturbance.(运用了which引导的非限制性定语从句) 2. The constant loud machinery and crashing sounds have made it difficult for neighbors to enjoy peace indoors.(运用了不定式作真正的宾语，it作形式宾语) 原创精品资源学科网独家享有版权，侵权必究！1 学科网（北京）股份有限公司 $$