2020年 • 全国3卷 [完形填空]（word）-2025年高考英语绝招课题组

2020 年 • 全国 3 卷 As a businesswoman, I care deeply about my customers. But like anyone for whom you feel affection, __1__ can also drive you mad. They'll come rushing in, __2__ their handbag's been stolen. They'll __3__ that they left it in the changing room, create havoc (混乱) and then __4__ it had been in their car all the time. They'll have out half the __5__ in the shop, and want the only style you don't have left in a __6__ color. I do know how upset the shop staff can get, but I try to persuade them to keep __7__. I remember the first really __8__ customer we had at Covent Garden. She was __9__ absolutely everything, nothing was right and I was rather __10__ that she became a "regular". After a while, she __11__ for the way she behaved at the beginning. She had split up with her husband the week before, was living in a flat __12__ and since she'd found it too much to cope with (应对), she'd taken it out on __13__ people. That taught me a valuable __14__ and I pass it on to the people who __15__ in the market. Don't take it __16__. If a customer is rude or difficult, just think "Maybe she's had a row with her husband. Maybe her child's not __17__." Always water it down and don't let your ego (自我) get __18__. If you do, you won't be able to __19__ it and the whole thing develops into an unpleasant scene and that __20__ everyone's day. 1. A. shopkeepers B. customers C. salespersons D. receptionists 2. A. saying B. pretending C. guessing D. replying 3. A. agree B. promise C. imagine D. swear 4. A. forget B. decide C. discover D. assume 5. A. foods B. catalogues C. belongings D. goods 6. A. particular B. different C. matching D. natural 7. A. fighting B. smiling C. waiting D. changing 8. A. generous B. polite C. careless D. difficult 9. A. curious about B. displeased withC. patient with D. uncertain about 10. A. relaxed B. delighted C. surprised D. embarrassed 11. A. searched B. argued C. prayed D. apologized 12. A. by chance B. by herself C. on purpose D. on duty 13. A. rude B. such C. other D. lonely 14. A. lesson B. trick C. skill D. trade 15. A. work B. shop C. meet D. quarrel 16. A. kindly B. secretly C. personally D. casually 17. A. ready B. away C. up D. well 18. A. out of sight B. in the way C. behind the scene D. above the law 19. A. stress B. expect C. handle D. blame 20. A. ruins B. makes C. starts D. saves 答案 完型 2020全3 BADCDABDBCDBCAACDBCA 学科网（北京）股份有限公司 $$