应用文写作---申请解决购买夹克衫的售后问题 讲义 2024届辽宁省部分重点中学协作体高考模拟考试英语试题（2）

辽宁省部分重点中学协作体 2024 年高考模拟考试英语 假定你是李华,正在美国交流学习。你上周于3月28号在亚马逊网站上购买了一件夹克衫(order number: 2403285264),到货后发现有瑕疵。请你给网站客服人员写一封邮件,申请解决售后问题。内容包括: 1.说明问题; 2.提出解决方案。 注意: 1.字数为80字左右; 2.可以适当增加细节以使行文连贯。 Dear Customer Service, _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Sincerely Yours,  Li Hua 以下是一封关于亚马逊购买夹克衫存在瑕疵的售后问题解决请求的英文邮件写作提纲，分为三段： 第一段：问题陈述 · 问候并自我介绍，说明写信目的。 · 简要描述购买的夹克衫及订单号。 · 指出收到的商品存在问题，如瑕疵或损坏。 第二段：详细描述问题 · 详细说明夹克衫的具体问题，如位置、大小、影响等。 · 表达作为交流学生在美国的特殊情况，如无法亲自退货。 · 强调问题对个人的影响及对亚马逊服务质量的期待。 第三段：解决方案请求 · 提出希望的解决方案，如更换或退款。 · 表达对快速解决问题的期望。 · 结尾表达感谢并等待客服的回复。 以下是一些可能用到的英文表达： 1. Order number - 订单号。 2. Product defect - 产品缺陷。 3. Noticeable flaw - 明显瑕疵。 4. Stitching issue - 缝线问题。 5. Fabric tear - 布料撕裂。 6. Product description - 产品描述。 7. International student - 国际学生。 8. Exchange program - 交换项目。 9. Unable to return personally - 无法亲自退货。 10. Request a replacement - 请求更换。 11. Process a refund - 办理退款。 12. Customer satisfaction - 客户满意度。 13. Prompt response - 及时回复。 14. Swift resolution - 迅速解决。 15. Awaiting your assistance - 期待您的帮助。 One possible version: Dear Customer Service, As a loyal customer of Amazon, I am writing to seek your assistance with an unsuccessful purchase that took place last week on your website. On March 28, I bought a jacket with the order number of 2403285264 on your website. However, when it arrived, I noticed, to my disappointment / regrettably, that there was a small hole in the left sleeve. Since the jacket is not fit to wear any more, I would like to request a replacement with the postage covered or a full refund. Your prompt attention and assistance would be highly appreciated. Thanks a lot and have a nice day! 下水文1 However, when I washed it for the first time, the color ran and the jacket is now a total mess. However, after I washed it, it shrank tremendously/dramatically although I carefully followed the cleaning instructions. However, when I received it, I found, to my surprise, that you just sent me a jacket of a wrong size. However, when I tried it on, I found, to my dismay, that the zipper didn’t work properly. 下水文2 Dear Customer Service, I am writing to address an issue with the jacket (order number: 2403285264) I purchased on March 28th from Amazon. Upon receiving the item, I noticed a defect in the stitching on the sleeve. As I am currently on an exchange program in the U.S., I kindly request a replacement or a full refund to ensure my satisfaction with the product. I hope to resolve this matter promptly and am looking forward to your assistance. Sincerely Yours, Li Hua 下水文3 Dear Customer Service, I am reaching out regarding the jacket I ordered (order number: 2403285264) on March 28th. Unfortunately, the jacket arrived with a noticeable flaw in the fabric near the collar. As an exchange student in the U.S., I am unable to return it personally. Could you please assist me with a replacement or a refund? I trust Amazon's commitment to customer satisfaction and await your prompt response. Sincerely, Li Hua 下水文4 Dear Customer Service, I am writing to report a problem with the jacket (order number: 2403285264) that I bought on Amazon last week. The item has a significant tear on the back, which was not apparent in the product description. As an international student currently in the USA, I am unable to return the jacket easily. I would appreciate it if you could either send a replacement or process a refund. I am looking forward to your swift resolution to this issue. Sincerely, Li Hua 学科网（北京）股份有限公司 $$