应用文写作--关于未收到订购英语书籍的投诉信 讲义-山东省滨州市2024届高三二模英语试题

应用文写作： 假如你是李华，最近从某国外网站购买一套英语书籍，迟迟未收到货物，与商家沟通无果，请写一篇投诉信提交至网站平台。内容包括： 1.投诉原因； 2.你的诉求。 注意： 1.写作词数 80左右； 2.请按如下格式在答题卡的相应位置作答。 Dear Sir / Madam, _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours, Li Hua 写作提纲： 第一段：引言和投诉原因 · 介绍自己的身份和写信目的。 · 说明购买的书籍迟迟未收到的情况。 · 表达对延迟交付的失望和不满。 第二段：详细说明问题 · 描述订单的具体信息，包括订单日期和订单号。 · 叙述与卖家沟通的尝试和结果。 · 强调问题的严重性和对个人的影响。 第三段：诉求和期望的解决方案 · 明确提出诉求，包括希望尽快收到书籍或要求退款。 · 表达对平台解决问题能力的信任和期望。 · 结束语，表达对迅速且公正解决方案的期待。 语言积累： 投诉原因： 1. I am reaching out to express my concern over the prolonged delay in receiving the English book set I purchased from your website. 2. Despite the expected delivery date having passed, the package has not arrived, which is causing me considerable inconvenience. 3. I have made several attempts to contact the seller for an update, but all my inquiries have been ignored. 4. The lack of communication has led to a growing sense of frustration, as I am left in the dark regarding the status of my order. 5. This situation is particularly disappointing given the reputation of your platform for reliable service and customer satisfaction. 你的诉求： 1. I am requesting an immediate investigation into the reasons behind the delay of my order. 2. My primary expectation is for the books to be delivered at the earliest possible convenience. 3. Should the delivery not be feasible within the next week, I seek a full refund of the amount paid for the order. 4. I trust that your customer service team will handle this matter with the utmost priority and provide a satisfactory resolution. 5. I am looking forward to a prompt response and a fair outcome that aligns with your platform's commitment to customer care. 参考范文： Dear Sir/Madam, I am writing to express my dissatisfaction with a recent purchase I made through your website. About a month ago, I ordered a set of English books, hoping to enhance my language skills. Unfortunately, to date, I have not received the goods, despite the estimated delivery time having long passed. After several attempts to communicate with the seller to inquire about the status of my order, I have not received any satisfactory response or explanation. This situation is deeply frustrating and not what I expected when I chose to order from your platform. Therefore, I kindly request your assistance in either ensuring the prompt delivery of the books I ordered or providing me with a full refund. I hope my issue can be resolved swiftly and amicably. Thank you for your attention to this matter. I look forward to your prompt response. Yours sincerely, Li Hua 下水文1 Dear Sir / Madam, I am writing to express my disappointment and concern over the delayed shipment of an English book set I ordered from your esteemed website. My order, placed on [insert order date here], has yet to be delivered, and my attempts to communicate with the seller have been met with silence. The order number is [insert order number here]. Given the lack of response and resolution, I am requesting an immediate investigation into this matter. My primary concern is the timely delivery of the books, but should they fail to arrive within the next week, I seek a full refund. I trust that your platform will address this issue with the urgency it deserves. Yours, Li Hua 下水文2 Dear Sir / Madam, I am writing to file a complaint regarding the purchase of an English book set from your online platform. My order, placed on [insert order date here], has been pending for an unusually long time without any update. Despite several attempts to contact the seller, I have not received a response or explanation for the delay. I am requesting that you look into this matter promptly. My primary expectation is to receive the books as soon as possible. However, if they are not delivered within the next week, I would like to request a full refund. I believe this is a fair request given the circumstances. I am looking forward to your prompt attention to this issue. Yours, Li Hua 学科网（北京）股份有限公司 $$