内容正文:
道歉信
道歉信通常包括以下内容:表示歉意;道歉的原由;出现差错的原因;提出弥补措施;请求原谅。写道歉信的语言要诚挚,解释的理由要真实充分,不要显出丝毫的虚情假意。好的道歉信不仅会取得对方的谅解,还会增进彼此的感情。
写作流程:
一封英文道歉信的主要框架:
1:开头:第一段,开门见山,表明写信目的,知悉情况,简单提及原因,诚恳歉意。
2:正文:第二段,具体解释问题发生的原因,尽力消除对方的误会或由此产生的矛盾,最后提出弥补办法 (或解决方案)-- 最重要的部分‼️
3:结尾:第三段,再次表达歉意,请求对方原谅,客气地结语。
如客户情绪处于盛怒,沮丧,还需要在1和2前面穿插平抚情绪的措辞。在邮件开头即表示歉意,不只是表明写信的来意,更是一种诚意的展现。
常用词汇:
apologize to sb.for sth.因为...向某人道歉awfully 非常
behavior 行为
excuse 借口
failure 失败
fault 错误
forgive 原谅
ignorant 无知的
inconsiderateness 不顾及他人
inconvenience 不方便
make an apology 道歉
make up for it 弥补
misunderstanding 误解
negligent 疏忽的
offend 冒犯
overlook 忽略
regret后悔
remedy 补救
remove消除
shoulder the responsibility 承担责任thoughtless 欠考虑的
写作模板:
模板一:
模板二:
Dear Sir/Madam,
I am terribly sorry for 道歉原因.
Now I am writing this letter to show my deep regret.
I do hope you can understand me and excuse me for 请求对方原谅的事由.I will be very grateful if you are kind to listen to my explanation.
Because 解释原因.So I apologize again for 再次道歉.I will make my great effort on 弥补办法.I wonder whether you can forgive me for my unintentional fault!
Sincerely yours,
署名
【优秀范文】
范文一:
Dear Tom,
I'm very sorry that I can't go with you next weekend, which I have promised you. I'm writing to tell you the reason for it.
Just now, my cousin,Li Ming, who went abroad for further education last year, informed me that he would return the next Saturday morning. He asked me to pick him up at the airport with his parents. As you know,we haven't seen each other for about a year,so I'll have to help him in the first place.
I really hope that you can accept my apologies and understand me. I would appreciate it if you allow me to fix another time to show you around some places of interest in Beijing.
Wish you have a good time this weekend!
Yours,
Li Mi