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A Letter of
complaint
bamboo-copter(竹蜻蜓)
Anywhere to go (任意门)
Memory bread
Would you like to have a robot like Doraemon?
........
Lead in
Mr. Jiang has ordered a robot.
The robot made Mr. Jiang’s life much easier.
1. Who is he speaking to?
Listen and answer
Mr. Jiang is calling the robot shop.
Listen to the conversation and answer the questions!
2. What will the robot shop
do with the problem?
The Customer Service Department.
The robot engineer will contact Mr. Jiang.
complaint
THEME
a complaint letter
Daniel’s robot has stopped working.
He decided to write a complaint
letter to the shop.
Daniel has filled in a questionnaire at a robot shop.
Questionnaire: Your ideal robot
Discuss
What do you look for in a robot? Complete this questionnaire and return it to us.
1 How long do you expect your robot's batteries to last?
2 days 1 week 2 months
2 How long do you think your robot should work?
8 hours a day 12 hours a day 24 hours a day
3 What do you want your robot to help you with?
homework cooking cleaning
4 How often do you think your robot should be checked?
never every 3 months every 6 months
battery
type of work
quality
working hours
Dear Sir/Madam,
Robot model number HUGO123BB
Two weeks ago, I bought a robot from your shop.
However, I am not satisfied with it at all.
First of all, I am unhappy with its batteries. They last for one week at most, so I have to change them often. I think they should last for at least (1) __________.
I think a robot should work (2) ______________, and I want my robot (3)_______________________________. However, this robot is very lazy. I need to give it instructions all the time. Otherwise, I need to do everything myself.
The quality of this robot is not up to standard either. A good robot should only need check