应用文写作：投诉信讲义-2024届高考英语作文复习专项

一轮复习系列 投诉信 Albert 应用文写作——投诉信 一、开头 表明自己的写作意图，投诉、抱怨，要注意语言礼貌 1. I am Li Hua, a (regular) customer of Amazon/your store, I'm writing to you to complain about... 2. I'm writing to express my dissatisfaction/disappointment 3. I'm writing lo inform you of a problem I am having with 4. I wish to draw you attention to the problem/fault that 5. I would like to express my dissatisfaction with the … bought on …(website) which is of poor quality. 表达不满之情 1. I was surprised /disappointed/annoyed to find … ---Much to my disappointment… 2. Actually what annoyed me most was that… 3. What bothers/annoys most is... --To make matters worse,.../ Worse still, ... 4. It was not until yesterday that 1 received the books/ order. ---Not until yesterday did I receive the books. 5. I am very annoyed about the unsatisfying service offered by your staff. Paragraph2: 指出商品/服务的问题（投诉内容），并提出自己希望的解决方案 二、投诉内容 1. When the bag reached me, I was disappointed to find that there were some spots on the bag. Which could not be wiped off.（物品） ---When I checked the package,... 2. When I reported it to your worker, he was rude to me, totally ignoring my request. 3. When I checked with your worker, he treated me rudely, saying that it was all my fault.（服务） 4. After my family checked in on August 5th, we were annoyed to find there was no access to the Internet and no hot water available after 10 p.m. Worse still, the room attendant was rude when we reported these problems to him. --We didn't have access to the Internet -- The hotel didn't provide access to the Internet. 三、提出要求/诉求 1. I hope you will take my complaints seriously and resolve this matter quickly/ have it settled as soon as possible. 2. I am waiting for a reasonable explanation and (expecting) an early reply. 3. This is the worst experience I have ever had, and I would like to have my money back and an apology from your worker. I demand/request/claim a full refund. I demand/request that you give me a full refund. I demand/request that