应用文写作要点突破--投诉信讲义-2024届新高考一轮复习

2024届新高考写作系统备考--应用文 新高考英语应用文写作核心技能专题（七） 要点突破－投诉信 Complaint Letter VOCABULARY FOR POLITELY COMPLAINING AND SUGGESTING 应用文写作核心模式：R A P= Reason+ Action+ Polite · Reason – Introduce why you are writing. 背景、目的及主旨 · Action – Tell them what you need them to do. 内容、意义及影响 · Polite close – Thank them and say goodbye. 礼貌性结尾 写作要点：● Describe what is wrong ● Suggest a solution 写作角度：事+人（邀请，告知，申请，咨询，建议，推荐，报道，感谢，欢迎，道歉，投诉等）/ 人-事-物 It is important that you do not sound too angry or aggressive in your letter, so you should use some polite vocabulary for issuing complaints. This can sound direct but it should not be offensive. 假定你是李华，两周前你在国外某网站购买的商品有问题，请给该网站负责人写一封邮件，要求退货退款。内容包括: 1．商品信息; 2．退款原因。 Dear Sir or Madam， I am writing to _________(tell) you something about the recording pen. I bought it from your website several days ago. _________, there seems to be something wrong with it. First, the voice isn't so clear as you promised. Second, it's not easy to operate, _______ has caused me much trouble. What I expect is a human friendly one. Due to _____(it) poor quality and much ____________(inconvenient) it has caused, I wonder whether you can do something about it. I would appreciate it very much if I can get my money back. If it can't be helped, I wish you could have it __________(repair) or changed. = refund I'm looking forward to your early reply. 【写作指导】 Complaint Letter Structure & Vocabulary 1. Dear Sir/Madam, (or name if given) 2. Explanation: 1-2 sentences what you are complaining about →I am writing to express my dissatisfaction with the ... / my concern about → I am writing to complain about ... / I had been led to believe ... →I would like to draw your attention to ... →The reason I am writing to you is poor quality of a ... , which I bought in your store. →After only two times it was in use, problems started to appear. 3. Explain in more detail ●what had happened, what