十四 投诉信 讲义-2024届高三英语一轮复习应用文写作

2024届一轮复习之应用文精品 十四 投诉信 ●结构点拨 首段：自我介绍并简述投诉的理由； 中段：说明产品或服务质量存在的问题和解决问题的途径； 末段：提出具体要求并表达尽快解决的期望。 ●素材积累 一、常用表达 1). complain about…/make a complaint about… 投诉 2). express my dissatisfaction/disappointment/concern about… 表示我对…不满 3). there is something wrong with….有…问题 4). hardly bear/tolerate/put up with …any more 实在不能忍受 5). take my situation into consideration 考虑我的处境 6). refund the money in full or replace the shoes 全额退款或退换鞋子。 7). declare a refund 要求退款 8). look into/investigate the matter 调查此次事件 9). bring about inconveniences 带来不便 10). have this matter settled by the end of this month. 在这个月底之前解决此事。 二、经典句式 1.首段常用语 1)．I’m Li Hua, one of your customers/a regular of your…/a customer who bought…from your website several days ago. 我是李华，你的一个客户/你的……的一个常客/几天前在你们网站上买了……的顾客。 2)．I am writing to you to complain about the poor service of your company. 我给你写信是为了投诉你公司的不良服务。 3). I am writing to express my dissatisfaction with the quality of the shoes during the warranty period. 我写此信以表达我对你公司保修期内的鞋的质量的不满。 4). I have been pleased with your excellent service for years, but I have to make a complaint about… 多年来，我一直对你们的优质服务感到满意，但我不得不投诉…… 2. 中段常用语 1). There are some problems with my flat that I wish to bring your attention to. 我的房间有些问题，希望能引起你的注意。 2)．I can hardly bear/tolerate/put up with it any more. 我几乎不能再忍受它了。 3). I'm afraid I have a complaint to make. 恐怕我要提点意见。 4)．That doesn't quite suit me. 这个对我来说不是很合适。 5)．I'm not at all satisfied with the surrounding here. 我一点也不满意这儿的环境。 6)．I'm really very annoyed about it. 我对此事真是很生气。 7). I would like to have a refund(退款) or a replacement（更换）as soon as possible. 我希望你尽早退款或更换 8). Can you change a new one for me as soon as you can? 你们能不能尽快给我换新的？ 9). In view of the inconvenience that poor service has caused, I think you should say sorry to us. 鉴于你们不良服务给我们造成的不便，我认为你们应该向我们道歉。 10). The causes of my satisfaction are as follows. First/First of all…What’s more/In addition,…What’s worse,…Eventually… 我不满意的原因如下。首先……而且……更糟糕的是……最终…… 11). In order to improve the