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限时规范练(二十六) (限时30分钟) 　　　　　　　　　　　　　　　　 Ⅰ.阅读理解 A (2023·山东菏泽一中高三月考) Customer Service Diploma Subject：Business，Marketing & Sales Location：United Kingdom Delivery method：Online Course type：Part­time，Short(less than 3 months)，Full­time Price：Now ￡45(orig.￡299) About the course Our Customer Service Diploma is the perfect course for anyone looking to working in the Customer Service sector.It's packed with information of 11 modules，teaching you everything you need to succeed in this profession.Your qualification will be recognised and can be checked for validity(有效) on our dedicated website. Description This course consists of eleven information­packed modules，including： ● Make a great first impression，learn how positive attitude，dress and body language affect your perception(感知). ● Learn how to care for your customers' needs，from seeing customer service from their perspective to the importance of communication. ● The course will teach you how to deal with difficult customers，how to hold back anger，how to control your own emotions and how keeping calm can solve problems. Benefits of the Customer Service Diploma The benefits of a customer service diploma are endless，but here are some you can take note of right away： ● Your motivation levels will increase as you see your clients become more comfortable with you and the service you provide. ● Learn essential problem­solving skills you can use daily. ● See your confidence soar as you get more comfortable with dealing with customers face to face，over the phone and online. 1．Who may be most interested in the course? A．People with a diploma of teaching. B．People interested in part­time work. C．People interested in customer service. D．People interested in training life skills. 2．What does the course offer? A．Flexible course types. B．A lower price of ￡299. C．Packed information of customers. D．Accommodation during the course. 3．Which of the following is included in the modules? A．Learning how to manage your marketing team. B．Learning