专题07 投诉信-2023年高考复习英语写作思维导图

专题07 应用文投诉信 2023年高考复习英语写作思维导图 【题型解读】 在生活中，通常用写投诉信的方式解决诸如消费利益受损、正常生活和工作受到干扰等问题。投诉信通常包括以下几个方面的内容:说明投诉的原因并表示遗憾;实事求是地阐述问题发生的经过切记不要夸大其词;指出问题引起的后果;提出批评及处理的意见或敦促对方采取措施,或者提出所希望的赔偿以及补救方式。 其写作思路为: 1.交代要投诉的问题 2.描述投诉的原因、问题的经过及产生的后果 3.提出解决方案 1、 邀请信结构布局思维导图 二、范文模板 To whom it may concern. I am________(自我介绍）. ②1 feel bad to trouble you but I am afraid that I have to make a complaint about________. The reason for my dissatisfaction is________（总体介绍）. In the first place,________（抱怨的第一个方面）.In addition,________(抱怨的第二个方面).Under these circumstances, I find it________(感觉）to________(抱怨的方面给你带来的后果). I appreciate it very much if you could________（提出建议和请求），preferably________（进一步的要求),and I would like to have this matter settled by________(设定解决事情最后期限）Thank you for your consideration and I will be looking forward to your reply. Yours, Li Hua 三、优秀范文 1、假如你是李华，周末在书店购买了一本英文小说。回家后你发现书本有质量问题，与店员理论，其服务态度不好，因此你决定给书店经理写一封投诉信。内容包括： 1. 反映存在问题；2. 提出解决方案。 Dear Manager, I am writing this letter to complain about some problems I have come across recently in your bookstore. Yesterday I bought an English novel with an elaborately designed cover. But later I found that several pages of the book were cracked and befouled. What is worse, the misprints spread everywhere in the book and seriously affected my comprehension. I went to your bookstore to require a replacement. Surprisingly, your staff turned down my request rudely and even denied the poor quality of the book. Now, I'm wondering whether you can refund or exchange a new one for me. In the meantime, I'd like to appeal to better service of your staff. An early response will be appreciated. Sincerely, Li Hua 【导语】本篇书面表达属于应用文。假如你是李华，周末在书店购买了一本英文小说。回家后你发现书本有质量问题，与店员理论，其服务态度不好，因此你决定给书店经理写一封投诉信。 【详解】1.词汇积累 遇到：come across→run into 购买：buy→purchase 严重地：seriously→severely 拒绝：turn down→refuse 2.句式拓展 合并简单句 原句：Yesterday I bought an English novel with an elaborately designed cover. But later I found that several pages of the book were cracked and befouled. 拓展句：Yester