2023届高考英语应用文万能模板：投诉信与感谢信讲义

2023届高考英语应用文万能模板：投诉信与感谢信 投诉信主要针对瑕疵产品和劣质服务两种情况，写信的格式相同，需要注意的是产品或服务的细节尽量写详细。 投诉信模板 第一段：交代写信目的 【句1】I am writing to make a complaint about __________. 【句2-3】有关所购产品或所享受服务的补充信息。 第二段：详述产品或服务存在的主要问题以及你的心情 【句1】Now I find that there is something wrong with __________. （产品）/ What is unacceptable for me is __________. （服务） 【句2-4】阐述具体问题或你不满意的原因以及此时此刻的心情。 第三段：提出解决方案 【句1】It will be appreciated if you could repair the product. 【句2】I am looking forward to your reply as soon as possible. 注意事项 1.第一段第1句还有以下表达： I am writing to complain about __________. I am writing to express my disappointment about __________. I regret to inform you that __________. I wish to draw your attention to the problem that _________. 2. 第一段一定要交代清楚所够产品或所享受服务的名称、时间、地点等信息。 3. 第三段第1句还有以下表达： It will be appreciated if you could change the product for a new one. It will be appreciated if I could ask for a discount. It will be appreciated if I could ask for a refund. It will be appreciated if I could return the product. It will be appreciated if I could enjoy a better after-sale service. 4. 各段使用句子数量不限，依内容而定。 高分范文 Dear Sales Manager, I am writing to make a complaint for the iPhone 12 Plus I bought this Wednesday at your online Taobao Store. I ordered the device on Wednesday (May 7) and receive it today (May 9). My order number is 0342678996. Now I find that there is something wrong with the color of the device. I ordered a gold one, but got a pink one. You can find the detailed order information in the order form I filled in online. Surely, the mobile phone is in good condition, but I cannot accept the pink color since I am a boy. I feel really angry about your careless delivery service. It will be appreciated if you could change the product for a new one. I am looking forward to your reply as soon as possible. Yours Sincerely, Li Hua 而感谢信大致分为两类：事先感谢和事后感谢。 事先感谢指的是为请别人帮忙而提前感谢对方；事后感谢指的是已经接受了别人的帮助而向对方表示谢意，或者，感谢对方的祝贺、邀请、建议、款待等。 感谢信模板 事先感谢信 第一段：交代写信目的 【句1】I would be very grateful if you  __________. 【句2-3】根据小作文题干信息，简要