内容正文:
2023年新高考英语应用文写作提分技能(模板+素材+策略)
类型模板之投诉信
假设你是李华,你在一家商店购得劣质商品,遂与营业员交涉。但该营业员对他态度粗暴,不予受理,你为此向经理写一封投诉信。
注意:1、词数100左右;2、信的开头和结尾已为你写好,但不计入总词数;3、可适当增加细节,以使行文连贯。
【参考范文】
May 18, 2020
Dear Manager,
Now I am writing to tell you that I bought a TV set from your shop several days ago. But when I brought it home and turned it on, I found it didn’t work properly. So I took it back to the shop and told the assistant what had happened. To my surprise, your assistant didn’t help me to solve the problem. On the contrary, he shouted at me rudely and refused to examine it.
I know that your shop enjoys a high reputation of good service, so I bought the TV set in your shop. But today, I am sorry to find that such service should have happened in your shop and your assistant didn’t seriously think of the interests of customers.
I hope you will look into the matter and give me a reasonable explanation. I am waiting to know how you will deal with it. Thank you for your consideration and I am expecting an early reply.
Sincerely yours,
Li Hua
1.投诉内容。一般放在信的开头。常用的表达法有:
I am writing to you about... which I received/bought ...
I am going to complain about ...
I am sorry to have to return with this letter... which I received/bought...
2.投诉原因。一般讲述对商品质量或售后服务不满意的地方。常用的表达法有:
When we checked..., we noticed...
When I took... out of the bag and examined... closely, I found...
When I unpacked... and tried to use it, it did not work.
3.希望得到的结果。常用的表达法有:
Please let me know what you intend to do in this matter.
I am returning... under separate post and look forward to receiving a full refund of...
In view of the inconvenience that this has caused, I feel you should...
模板①
Date,
Dear …,
I am writing to complain about…(交代具体的是由及其起因等)
I trust you will take my complaints seriously and... (交代自己的要求)If it is not properly settled, I would ask you to give back my money, or I would complain to the concerned author