应用文写作学案 专题16 投诉信 2022届高三英语写作

书面表达（认真研读、做好分析和笔记、及时复习） 专题16 应用文写作之投诉信 ◇ 写作指导 ◇ 第一段：表明来信所要投诉的问题，尽可能做到客观、礼貌，给读信人留下好印象。应该记住读信人不一定就是错误的责任人，他的合作对事情的最终圆满解决有着非常重要的作用。 第二段：写明投诉的原因、问题的经过及产生的后果。可以说具体的理由，也可以说问题的具体体现方式。 第三段：提出解决方案，不需展开。这段应体现书信的礼貌原则，可以用类似“如果你能……，我将十分感激”这样的表达方式，还要注意做到公平、公正。 1．段首常用语： (1)I am writing to make a complaint about… (2)I am most reluctant to complain，but… (3)One annoying aspect of your service is… (4)I have been pleased with your service for years，but now I feel very disappointed. (5)I would like to draw your attention to the problem/fault… (6)I am writing to inform you that I find…unsatisfactory. (7)I wish to express my dissatisfaction/disappointment about… 2．段尾常用语： (1)It would be highly appreciated if you could… (2)I believe you will take my complaints seriously and… (3)I hope you will give due attention to this matter. (4)I would like to get this matter settled by the end of this month. (5)I could not be more satisfied if you can kindly… (6)I would appreciate it very much if you could… 【英语应用文投诉信 1】 Dear Headmaster, I am a student in Class One Grade Two and I am Li Hua.（自我介绍） Recently, I have found that the waste in our school is very serious. If you go around the school, you will find the lights are burning day and night. In addition, you will also find taps running all the time. In the dining room, food is thrown away everywhere and there are a lot of useful things in the litter bins. （投诉内容） Faced with these phenomena, I feel worried. Although our country is becoming richer and richer now, we still need to save everything because saving is one of virtues of the Chinese. （投诉原因）Do you agree with what I said? Would you like to ask all the students to promote saving and oppose waste? I am expecting your answer. （期待解决方案） Best wishes! 【英语应用文投诉信 2】假设你是李华，最近跟父母去国外旅行时所居住的旅馆服务不好。请根据以下要点提示给旅馆老板写一封英文投诉信，信中应包括下列内容： 1. 空调不能正常运行；2. 浴室不干净；3. 晚上周围噪声很大，且不给更换房间； 4. 服务员态度随意，漫不经心。 注意：1. 词数100左右；2. 短文须包括所给要点，但不必逐句翻译； 3. 可以适当增加细节，以使行文连贯；4. 文章的开头和结尾已经给出，不计入总词数。 Dear Sir or Madam， I am writing to complai