内容正文:
人与社会 热点话题
095
人与社会 热点话题
Monday 机器人电话
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The problem of robocalls(自动语言电话) has gotten so bad that many people now refuse to pick up calls from
numbers they dont know. By next year,half of the calls we receive will be scams(欺诈) . We are finally waking up
to the severity of the problem by supporting and developing a group of tools, apps and approaches intended to
prevent scammers from getting through. Unfortunately,its too little,too late. By the time these “solutions” become
widely available,scammers will have moved onto cleverer means. In the near future,its not just going to be number
you see on your screen that will be in doubt. Soon you will also question whether the voice youre hearing is actually
real.
Thats because there are a number of powerful voice processing and automation technologies that are about to
become widely available for anyone to use. At this years I / O Conference, a company showed a new voice
technology able to produce such a persuasive human-sounding voice that it was able to speak to a receptionist and
book a reservation without being found.
These developments are likely to① make our current problems with robocalls much worse. The reason why
robocalls are a headache has less to do with amount than accurateness. A decade of data violation of personal
information has led to a situation where scammers can easily learn your mothers name,and far more. Armed with
this knowledge,theyre able to carry out individually targeted campaigns to cheat people. This means,for example,
that a scammer could call you from what looks to be a familiar number and talk to you using a voice that sounds
exactly like your bank tellers, tricking you into “ confirming” your address,mothers name, and card number.
Scammers follow money,so companies will be the worst hit. A lot of business is still done over the phone,and much
of it is based on trust and existing relationships. Voice pro