2020届高三英语一轮复习---学写英文抱怨信教学课件共15张PPT含学案

Writing A letter of complaint Customer: What’s the fly doing in my soup? Waiter: It’s swimming. Complain(抱怨) fake goods too much noise Complain poor service scribbling 乱涂 littering 乱扔 T(Tom) M(manager) T: Excuse me. M: Yes,sir. T: I’m afraid that the fish I ordered taste terrible. M: Oh. Really? What’s the matter? T: It doesn’t taste fresh at all. Look! There is a fly. Such dirty food is bad for our health and it will also damage the reputation of your restaurant. I come here and eat regularly because I thought your food was fresh. M: I am sorry, sir. You can order something else. T: No, I’d like to have a full refund. M: OK, sir. Anything else? T: Yes, I’m unsatisfied with the eating environment. It’s too noisy. I wonder if you can stop them (people sitting next) making such noise. I told a waiter about it, but the waiter just ignored my request. M: Yes, you are right I am terribly sorry. Task1: Answer the following questions 1. Who was Tom? He is a regular guest of the restaurant. 2. Did Tom enjoy his dinner? No. He experienced some unhappy things. 3. What did Tom complain about? He complained about the food and the eating environment. 4.What effect would the unfresh food cause? It was bad for people’s health and would damage the reputation of the restaurant. 5. What did Tom expect the manager to do? He wanted to have a full refund. Task 2 Underline the sentence patterns Tom used to express his complaint. T(Tom) M(manager) T: Excuse me. M: Yes,sir. T: I’m afraid that the fish I ordered taste terrible. M: Oh. Really? What’s the matter? T: It doesn’t taste fresh at all. Look! There is a fly. Such dirty food is bad for our health and it will also damage the reputation of your restaurant. I come here and eat regularly because I thought your food was fresh. M: I am sorry, sir. You can order something else. T: No, I’d like to have a full refund. M: OK, sir. Anything else? T: Yes, I’m unsatisfied with the eating environment.