4.3（练习）Customer Service-Language Practice-Grammar 状语从句-《英语 基础模块3》（高教版第三版）【上好课】（原卷版+解析版）

《英语 基础模块3》（高教版第三版） Unit4 Customer Service Language Practice同步练习 一、英语知识运用 1. You cannot receive a replacement ______ you provide the order number. A. although B. unless C. because D. so that 2. Before accepting the return, the assistant needs to ______ the order details. A. check B. delay C. charge D. reduce 3. The repair counter was ______ busy that customers had to wait outside. A. such B. too C. so D. enough 4. Mrs. Huang has used this delivery service ______ she opened her shop in 2021. A. until B. while C. when D. since 5. The company will offer assistance ______ travelers collect their luggage. A. where B. which C. whose D. that 6. The shop offers ______ on orders over 200 yuan, so buyers pay no shipping fee. A. a repair charge B. a longer delay C. free delivery D. a complaint form 7. ______ the outer package looked perfect, the cup inside was broken. A. Unless B. Although C. Because D. If 8. The engineer did not restart the machine ______ the safety test was complete. A. since B. because C. while D. until 9. The staff printed the guide in large letters ______ older buyers could read it. A. even though B. unless C. so that D. as if 10. The payment failed ______ the buyer entered an incorrect card number. A. because B. wherever C. so that D. unless 11. Ms. Lin is ______ of answering written complaints on weekends. A. at once B. instead C. on time D. in charge 12. ______ the courier arrives late tomorrow, we will not charge the buyer extra. A. As though B. Even if C. In order that D. Wherever 13. The more carefully we pack glass items, ______ they are to break in transit. A. less likely B. the least likely C. the less likely D. the fewer likely 14. The new clerk followed the procedure exactly ______ the trainer had shown her. A. as B. although C. unless D. wherever 15. We will email you after the delivery team ______ your new address. A. will confirm B. confirmed C. is confirming D. confirms 二、词汇拼写与完成句子 16. The company has ________ (reduce) the price of the older model by 10%. 17. The shop has offered online support since it ________ (launch) its website. 18. Several buyers made ________ (complain) about the missing accessories. 19. The shipment was ________ (delay) for two days because of the snowstorm. 20. The caller spoke as if he ________ (know) the final repair cost. 21. Once the technician ________ (finish) the test, she will contact you. 22. The battery was fully ________ (charge) when I collected the phone. 23. The agent gave a clear ________ (explain) of the exchange rules. 24. 客服人员必须确保每一项订单信息准确。 The assistant must ________ ________ every order detail is correct. 25. 商店决定把这款产品的价格降低15%。 The shop decided to ________ the price of this model by 15%. 26. 这位顾客不需要支付退货运费。 The customer does not have to ________ ________ the return shipping. 27. 这位工作人员负责处理周末的投诉。 The employee is ________ charge ________ handling weekend complaints. 28. 这部手机的电池无法正常充电。 The phone's battery cannot ________ properly. 29. 这家商店为网上购物的顾客提供免费配送。 The shop offers ________ ________ to online customers. 30. 提交退款申请前，请先检查收据。 Please ________ your ________ before requesting a refund. 三、汉译英 31. 如果你今晚之前提交申请，我们明天就会安排取件。（用if引导状语从句） ____________________________________________________________ 32. 虽然外包装没有破损，里面的玻璃杯却碎了。（用although引导状语从句） ____________________________________________________________ 33. 请将退货放在工作人员能够看到的地方。（用where引导状语从句） ____________________________________________________________ 34. 退货流程如此复杂，以至于许多顾客需要帮助。（用such...that结构） ____________________________________________________________ 35. 技术人员一完成检测，就会通知你。（用as soon as引导状语从句） ____________________________________________________________ 四、阅读理解 A Delivery That Almost Missed the Party On Monday, Lina ordered twenty-four gift bags from an online shop for a charity party on Saturday. The website promised delivery by Wednesday. Since volunteers needed time to fill the bags, Lina planned to prepare everything on Friday afternoon. But the box did not arrive on Wednesday. When Lina checked the tracking page on Thursday morning, it still said "At sorting center." She contacted the shop because she was worried about the party. A customer service worker named David listened to her complaint and checked the delivery record. The address was correct, but a label had been damaged at a sorting center. As a result, the box had been put aside until someone could identify it. David apologized and offered Lina two choices: she could collect the bags at a nearby center, or the shop could arrange a special delivery. Lina explained that she had no car and that everything needed to arrive before three o’clock on Friday. Although the delivery company was busy, David contacted the local manager. They found the parcel that evening and arranged for a driver to take it directly to Lina. David also removed the delivery charge. On Friday morning, David called Lina as soon as the driver left the center. He kept her in the loop by sending updates about the journey. The box finally reached her house at eleven o’clock. Lina thanked David, not simply because the parcel arrived, but because he explained the problem clearly and offered practical choices. She later wrote that good customer service meant solving difficulties while treating people with respect. 41. Why were the gift bags delayed? A. The order was too large. B. A delivery label was damaged. C. Lina entered a wrong address. D. The shop had no gift bags. 42. What did Lina say about collecting the bags herself? A. She would collect them that evening. B. She had already hired a van. C. She could not collect them because she had no car. D. She had asked the volunteers to collect them. 43. What can we infer about David? A. He tried to find a practical solution for Lina. B. He asked Lina to cancel the party. C. He refused to contact the delivery company. D. He told Lina to pay a higher shipping fee. 44. What does “kept her in the loop” in Paragraph 6 mean? A. Asked her to carry the parcel. B. Sent her the same form repeatedly. C. Told her to stop calling the shop. D. Gave her regular updates on the delivery. 45. What is the passage mainly about? A. The best ways to decorate gift bags. B. How clear communication can solve a delivery problem. C. Why volunteer parties are hard to organize. D. The advantages of collecting parcels at a center. A Repair Day That Changed a Store Last autumn, a small electronics shop called BrightTech started a monthly Repair Day. Its manager, Ms. Zhou, had noticed that many customers returned products because of small problems. Some devices only needed a clean connection or a new cable, yet customers thought they were broken. Ms. Zhou wanted the shop to explain problems before offering replacements. She invited two technicians and several student volunteers to help. On the first Saturday of each month, customers could bring small household devices to a special desk where the team would inspect them. Before each inspection, a worker recorded the customer’s description of the fault. The technicians then demonstrated simple safety checks so that owners could understand what had gone wrong. If an item was still under guarantee, the team explained which repairs were free. Although the desk was popular, the first Repair Day was not easy. Customers sometimes arrived without cables, and one visitor became upset when his old radio could not be repaired. Instead of promising the impossible, a volunteer explained the reason and introduced a local recycling program. The team also learned to serve people in different ways. For older residents who found traveling difficult, the shop arranged a free collection service. Those who could not visit on Saturday received a short video showing how to describe their device problems clearly. By the third month, the shop had inspected forty-five products. Thirty-one could be repaired, while nine needed replacement parts. The remaining five could not be repaired safely. The staff made sure each owner understood the result before leaving the desk. Customers began to trust the shop more because the team provided honest advice rather than simply selling new products. Several people recommended BrightTech to friends, and the number of repeated complaints fell. Ms. Zhou believes a useful service does more than correct a single fault. As long as staff listen carefully and communicate clearly, customers are more willing to accept an explanation, even when the outcome is not what they hoped for. 46. Why did Ms. Zhou decide to start a monthly Repair Day? ___________________________________________________________________________ 47. What did the staff do before inspecting each device? ___________________________________________________________________________ 48. How did the shop help older residents who had difficulty traveling? ___________________________________________________________________________ 49. How many of the forty-five products could be repaired? ___________________________________________________________________________ 50. What can other shops learn from BrightTech’s Repair Day? Give one idea. ___________________________________________________________________________ 五、短文填空 Last week, Nia made a 51. ________ (complain) after her new desk fan stopped working. She kept the order number 52. ________ that the shop could find her record. When she 53. ________ (arrive) at the service desk, a technician 54. ________ (check) the fan carefully. He found that a wire had been 55. ________ (damage). 56. ________ the fan was only a week old, it already needed a repair. The shop promised not to return it 57. ________ the safety tests were complete. A replacement part was 58. ________ (delay) by bad weather, but the shop called Nia each day. 59. ________ the repaired fan arrived, she tested it immediately. It worked much 60. ________ (good) than before, so she thanked the team. 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $ 《英语 基础模块3》（高教版第三版） Unit4 Customer Service Language Practice同步练习 一、英语知识运用 1. You cannot receive a replacement ______ you provide the order number. A. although B. unless C. because D. so that 【答案】B 【详解】考查条件状语从句。句意：除非你提供订单号，否则无法获得换货服务。unless意为“除非”，相当于if...not，表示提供订单号是换货的必要条件。故选B。 2. Before accepting the return, the assistant needs to ______ the order details. A. check B. delay C. charge D. reduce 【答案】A 【详解】考查动词词义辨析。句意：接受退货之前，店员需要核对订单详情。check意为“检查、核对”；delay意为“推迟”；charge意为“收费”；reduce意为“减少”。根据order details可知，应核对订单信息。故选A。 3. The repair counter was ______ busy that customers had to wait outside. A. such B. too C. so D. enough 【答案】C 【详解】考查结果状语从句。句意：维修柜台太忙了，以至于顾客不得不在外面等候。so...that...意为“如此……以至于……”，so修饰形容词busy；such通常修饰名词。故选C。 4. Mrs. Huang has used this delivery service ______ she opened her shop in 2021. A. until B. while C. when D. since 【答案】D 【详解】考查时间状语从句。句意：黄女士自2021年开店以来一直使用这项配送服务。主句为现在完成时has used，从句为过去时opened，since表示“自从……以来”，符合语境。故选D。 5. The company will offer assistance ______ travelers collect their luggage. A. where B. which C. whose D. that 【答案】A 【详解】考查地点状语从句。句意：公司会在旅客领取行李的地方提供帮助。where意为“在……的地方”，引导地点状语从句；which、whose、that均不能在此直接引导所需的地点状语从句。故选A。 6. The shop offers ______ on orders over 200 yuan, so buyers pay no shipping fee. A. a repair charge B. a longer delay C. free delivery D. a complaint form 【答案】C 【详解】考查服务类词汇。句意：商店为超过200元的订单提供免费配送，因此买家无须支付运费。free delivery意为“免费配送”，与pay no shipping fee对应。故选C。 7. ______ the outer package looked perfect, the cup inside was broken. A. Unless B. Although C. Because D. If 【答案】B 【详解】考查让步状语从句。句意：虽然外包装看起来完好无损，里面的杯子却碎了。前后分句构成转折、让步关系，although意为“虽然、尽管”。故选B。 8. The engineer did not restart the machine ______ the safety test was complete. A. since B. because C. while D. until 【答案】D 【详解】考查时间状语从句及not...until...结构。句意：直到安全测试完成，工程师才重新启动机器。not...until...意为“直到……才……”，符合安全测试完成之后才能重启的语境。故选D。 9. The staff printed the guide in large letters ______ older buyers could read it. A. even though B. unless C. so that D. as if 【答案】C 【详解】考查目的状语从句。句意：工作人员用大号字体印制指南，以便年长的顾客能够阅读。so that意为“以便、为了”，引导目的状语从句；后面的could read表达目的。故选C。 10. The payment failed ______ the buyer entered an incorrect card number. A. because B. wherever C. so that D. unless 【答案】A 【详解】考查原因状语从句。句意：付款失败了，因为买家输入了错误的银行卡号。because意为“因为”，引导原因状语从句，说明付款失败的原因。故选A。 11. Ms. Lin is ______ of answering written complaints on weekends. A. at once B. instead C. on time D. in charge 【答案】D 【详解】考查固定搭配。句意：林女士负责在周末回复书面投诉。be in charge of意为“负责……”，空后有介词of，故应填in charge。故选D。 12. ______ the courier arrives late tomorrow, we will not charge the buyer extra. A. As though B. Even if C. In order that D. Wherever 【答案】B 【详解】考查让步状语从句。句意：即使快递员明天迟到，我们也不会向买家额外收费。even if意为“即使”，表示假设性的让步条件；其余选项不符合前后逻辑。故选B。 13. The more carefully we pack glass items, ______ they are to break in transit. A. less likely B. the least likely C. the less likely D. the fewer likely 【答案】C 【详解】考查“the+比较级，the+比较级”结构。句意：我们把玻璃制品包装得越仔细，它们在运输中破碎的可能性就越小。前半句The more carefully...，后半句应用the less likely...，表示“越……就越……”。故选C。 14. The new clerk followed the procedure exactly ______ the trainer had shown her. A. as B. although C. unless D. wherever 【答案】A 【详解】考查方式状语从句。句意：新店员严格按照培训师给她示范的方式遵循操作流程。as意为“按照……的方式、如同”，引导方式状语从句。故选A。 15. We will email you after the delivery team ______ your new address. A. will confirm B. confirmed C. is confirming D. confirms 【答案】D 【详解】考查时间状语从句的时态。句意：配送团队确认你的新地址后，我们会给你发送电子邮件。主句使用一般将来时will email，after引导的时间状语从句用一般现在时表示将来；主语team视为整体，谓语用confirms。故选D。 二、词汇拼写与完成句子 16. The company has ________ (reduce) the price of the older model by 10%. 【答案】reduced 【详解】考查现在完成时。has与过去分词构成现在完成时，reduce的过去分词为reduced。故填reduced。 17. The shop has offered online support since it ________ (launch) its website. 【答案】launched 【详解】考查since引导的时间状语从句。主句has offered使用现在完成时，since从句描述网站上线这一过去的时间起点，应用一般过去时launched。故填launched。 18. Several buyers made ________ (complain) about the missing accessories. 【答案】complaints 【详解】考查名词复数。make a complaint意为“提出投诉”，此处Several buyers表示多名买家提出投诉，complain应变为可数名词复数complaints。故填complaints。 19. The shipment was ________ (delay) for two days because of the snowstorm. 【答案】delayed 【详解】考查一般过去时的被动语态。货物因暴风雪而“被延误”，was后接过去分词delayed构成被动语态。故填delayed。 20. The caller spoke as if he ________ (know) the final repair cost. 【答案】knew 【详解】考查as if引导的方式状语从句。句意：打电话的人说话的样子仿佛他知道最终维修费用一样。as if表示“仿佛”，此处用一般过去时knew表示与实际情况不一定相符的假设语气。故填knew。 21. Once the technician ________ (finish) the test, she will contact you. 【答案】finishes 【详解】考查once引导的时间状语从句。句意：技术人员一完成测试，就会联系你。主句含will contact，once从句遵循“主将从现”，主语the technician为第三人称单数，故填finishes。 22. The battery was fully ________ (charge) when I collected the phone. 【答案】charged 【详解】考查过去分词作表语。句意：我取回手机时，电池已充满电。be fully charged意为“充满电”，charge用过去分词charged，说明电池所处的状态。故填charged。 23. The agent gave a clear ________ (explain) of the exchange rules. 【答案】explanation 【详解】考查词性转换。句意：客服人员对换货规定作出了清楚的解释。a clear后接单数名词，explain的名词形式是explanation。故填explanation。 24. 客服人员必须确保每一项订单信息准确。 The assistant must ________ ________ every order detail is correct. 【答案】make sure 【详解】考查固定搭配。make sure意为“确保”，must为情态动词，后面接动词原形make；make sure后可接省略that的宾语从句。故填make sure。 25. 商店决定把这款产品的价格降低15%。 The shop decided to ________ the price of this model by 15%. 【答案】reduce 【详解】考查动词及固定搭配。reduce...by 15%意为“将……降低15%”，decide to后接动词原形。故填reduce。 26. 这位顾客不需要支付退货运费。 The customer does not have to ________ ________ the return shipping. 【答案】pay for 【详解】考查固定搭配。pay for意为“支付……的费用”；have to后接动词原形，因此填写pay for。故填pay for。 27. 这位工作人员负责处理周末的投诉。 The employee is ________ charge ________ handling weekend complaints. 【答案】in；of 【详解】考查固定搭配。be in charge of doing sth.意为“负责做某事”，两个空分别为in和of。故填in；of。 28. 这部手机的电池无法正常充电。 The phone's battery cannot ________ properly. 【答案】charge 【详解】考查动词。句意：这部手机的电池无法正常充电。charge作动词可表示“充电”，情态动词cannot后接动词原形。故填charge。 29. 这家商店为网上购物的顾客提供免费配送。 The shop offers ________ ________ to online customers. 【答案】free delivery 【详解】考查服务类固定表达。free delivery意为“免费配送”，与中文句意一致。故填free delivery。 30. 提交退款申请前，请先检查收据。 Please ________ your ________ before requesting a refund. 【答案】check；receipt 【详解】考查动词和名词。check意为“检查、核对”，receipt意为“收据”；Please后用动词原形，your后接名词。故填check；receipt。 三、汉译英 31. 如果你今晚之前提交申请，我们明天就会安排取件。（用if引导状语从句） ____________________________________________________________ 【答案】If you submit the request by tonight, we will arrange a pickup tomorrow. 【详解】考查if引导的条件状语从句。if意为“如果”，从句用一般现在时submit表示将来，主句用will arrange表示将要安排；by tonight意为“今晚之前”，arrange a pickup意为“安排取件”。故答案为If you submit the request by tonight, we will arrange a pickup tomorrow. 32. 虽然外包装没有破损，里面的玻璃杯却碎了。（用although引导状语从句） ____________________________________________________________ 【答案】Although the outer package was not damaged, the glass cup inside was broken. 【详解】考查although引导的让步状语从句。although意为“尽管、虽然”，用来连接“外包装未破损”与“内部玻璃杯已碎”的转折关系；两件事均发生在过去，因此用一般过去时。故答案为Although the outer package was not damaged, the glass cup inside was broken. 33. 请将退货放在工作人员能够看到的地方。（用where引导状语从句） ____________________________________________________________ 【答案】Please put the returned item where the staff can see it. 【详解】考查where引导的地点状语从句。put...where...表示“把……放在……的地方”，where the staff can see it说明放置地点；returned item意为“退货物品”。故答案为Please put the returned item where the staff can see it. 34. 退货流程如此复杂，以至于许多顾客需要帮助。（用such...that结构） ____________________________________________________________ 【答案】It was such a complicated return process that many customers needed help. 【详解】考查such...that...引导的结果状语从句。such+a/an+形容词+可数名词单数+that...表示“如此……以至于……”，a complicated return process是名词短语，后接that引出结果。故答案为It was such a complicated return process that many customers needed help. 35. 技术人员一完成检测，就会通知你。（用as soon as引导状语从句） ____________________________________________________________ 【答案】The technician will inform you as soon as they finish the test. 【详解】考查as soon as引导的时间状语从句。as soon as意为“一……就……”，主句用一般将来时will inform，从句用一般现在时finish表示将来，符合“主将从现”。故答案为The technician will inform you as soon as they finish the test. 四、阅读理解 A Delivery That Almost Missed the Party On Monday, Lina ordered twenty-four gift bags from an online shop for a charity party on Saturday. The website promised delivery by Wednesday. Since volunteers needed time to fill the bags, Lina planned to prepare everything on Friday afternoon. But the box did not arrive on Wednesday. When Lina checked the tracking page on Thursday morning, it still said "At sorting center." She contacted the shop because she was worried about the party. A customer service worker named David listened to her complaint and checked the delivery record. The address was correct, but a label had been damaged at a sorting center. As a result, the box had been put aside until someone could identify it. David apologized and offered Lina two choices: she could collect the bags at a nearby center, or the shop could arrange a special delivery. Lina explained that she had no car and that everything needed to arrive before three o’clock on Friday. Although the delivery company was busy, David contacted the local manager. They found the parcel that evening and arranged for a driver to take it directly to Lina. David also removed the delivery charge. On Friday morning, David called Lina as soon as the driver left the center. He kept her in the loop by sending updates about the journey. The box finally reached her house at eleven o’clock. Lina thanked David, not simply because the parcel arrived, but because he explained the problem clearly and offered practical choices. She later wrote that good customer service meant solving difficulties while treating people with respect. 41. Why were the gift bags delayed? A. The order was too large. B. A delivery label was damaged. C. Lina entered a wrong address. D. The shop had no gift bags. 42. What did Lina say about collecting the bags herself? A. She would collect them that evening. B. She had already hired a van. C. She could not collect them because she had no car. D. She had asked the volunteers to collect them. 43. What can we infer about David? A. He tried to find a practical solution for Lina. B. He asked Lina to cancel the party. C. He refused to contact the delivery company. D. He told Lina to pay a higher shipping fee. 44. What does “kept her in the loop” in Paragraph 6 mean? A. Asked her to carry the parcel. B. Sent her the same form repeatedly. C. Told her to stop calling the shop. D. Gave her regular updates on the delivery. 45. What is the passage mainly about? A. The best ways to decorate gift bags. B. How clear communication can solve a delivery problem. C. Why volunteer parties are hard to organize. D. The advantages of collecting parcels at a center. 【答案】41. B　42. C　43. A　44. D　45. B 【导语】本文为一篇记叙文。文章讲述Lina为慈善聚会订购礼品袋却遇到配送延误，客服人员David通过查明原因、协调配送、免除运费并及时反馈进度，最终帮助她解决问题的经过，突出清晰沟通与切实解决问题在客户服务中的重要性。 【详解】 41. 细节理解题。根据第3段的“a label had been damaged at a sorting center”可知，包裹延误是因为分拣中心的一张标签受损，而不是地址错误或货物缺货。故选B。 42. 细节理解题。根据第4段的“Lina explained that she had no car”可知，Lina没有汽车，因此无法自行前往取货点领取礼品袋。故选C。 43. 推理判断题。根据第4—6段，David为Lina提供取件或特殊配送的选择，随后联系当地经理安排直送，并免除运费、及时告知进度，可推断他努力寻找可行的解决办法。故选A。 44. 词句猜测题。根据第6段的“by sending updates about the journey”可知，kept her in the loop意为“持续向她通报情况”，即定期告知配送进度。故选D。 45. 主旨大意题。全文围绕一次延误的配送展开，重点描述客服人员如何通过解释原因、提供方案和持续沟通帮助顾客解决问题，因此选项B最能概括文章主旨。故选B。 A Repair Day That Changed a Store Last autumn, a small electronics shop called BrightTech started a monthly Repair Day. Its manager, Ms. Zhou, had noticed that many customers returned products because of small problems. Some devices only needed a clean connection or a new cable, yet customers thought they were broken. Ms. Zhou wanted the shop to explain problems before offering replacements. She invited two technicians and several student volunteers to help. On the first Saturday of each month, customers could bring small household devices to a special desk where the team would inspect them. Before each inspection, a worker recorded the customer’s description of the fault. The technicians then demonstrated simple safety checks so that owners could understand what had gone wrong. If an item was still under guarantee, the team explained which repairs were free. Although the desk was popular, the first Repair Day was not easy. Customers sometimes arrived without cables, and one visitor became upset when his old radio could not be repaired. Instead of promising the impossible, a volunteer explained the reason and introduced a local recycling program. The team also learned to serve people in different ways. For older residents who found traveling difficult, the shop arranged a free collection service. Those who could not visit on Saturday received a short video showing how to describe their device problems clearly. By the third month, the shop had inspected forty-five products. Thirty-one could be repaired, while nine needed replacement parts. The remaining five could not be repaired safely. The staff made sure each owner understood the result before leaving the desk. Customers began to trust the shop more because the team provided honest advice rather than simply selling new products. Several people recommended BrightTech to friends, and the number of repeated complaints fell. Ms. Zhou believes a useful service does more than correct a single fault. As long as staff listen carefully and communicate clearly, customers are more willing to accept an explanation, even when the outcome is not what they hoped for. 46. Why did Ms. Zhou decide to start a monthly Repair Day? ___________________________________________________________________________ 47. What did the staff do before inspecting each device? ___________________________________________________________________________ 48. How did the shop help older residents who had difficulty traveling? ___________________________________________________________________________ 49. How many of the forty-five products could be repaired? ___________________________________________________________________________ 50. What can other shops learn from BrightTech’s Repair Day? Give one idea. ___________________________________________________________________________ 【答案】 46. Because many customers returned products for small problems that could often be fixed without replacing the products. 47. They recorded each customer’s description of the fault. 48. The shop arranged a free collection service for them. 49. Thirty-one products could be repaired. 50. Shops should provide honest advice and explain problems clearly instead of simply selling new products. 【导语】本文为一篇记叙文。文章介绍电子产品店BrightTech每月举办“维修日”，通过记录故障、开展检测、提供免费上门收取和视频指导等服务，帮助顾客解决实际问题，同时建立信任、减少重复投诉。 【详解】 46. 细节理解题。根据第1段，周女士发现许多顾客因小问题退货，而一些设备只需清理接触部位或更换线缆就能恢复使用，因此她希望先查明和解释问题，再考虑更换商品。故可回答Because many customers returned products for small problems that could often be fixed without replacing the products. 47. 细节理解题。根据第3段的“Before each inspection, a worker recorded the customer’s description of the fault.”可知，每次检测之前，工作人员都会记录顾客对故障的描述。故答案为They recorded each customer’s description of the fault. 48. 细节理解题。根据第5段的“For older residents who found traveling difficult, the shop arranged a free collection service.”可知，商店为出行不便的老年居民安排了免费收取设备的服务。故答案为The shop arranged a free collection service for them. 49. 细节理解题。根据第6段的“Thirty-one could be repaired”可知，在检查的45件产品中，有31件可以维修。故答案为Thirty-one products could be repaired. 50. 开放性试题。根据最后两段，诚实的建议、清楚的解释和认真倾听有助于赢得顾客信任。可从“先检查再建议更换”“提供切实可行的帮助”“保持清晰沟通”等角度选取一项作答。所给答案为示例，符合文章内容且表达合理即可。 五、短文填空 Last week, Nia made a 51. ________ (complain) after her new desk fan stopped working. She kept the order number 52. ________ that the shop could find her record. When she 53. ________ (arrive) at the service desk, a technician 54. ________ (check) the fan carefully. He found that a wire had been 55. ________ (damage). 56. ________ the fan was only a week old, it already needed a repair. The shop promised not to return it 57. ________ the safety tests were complete. A replacement part was 58. ________ (delay) by bad weather, but the shop called Nia each day. 59. ________ the repaired fan arrived, she tested it immediately. It worked much 60. ________ (good) than before, so she thanked the team. 【答案】51. complaint　52. so　53. arrived　54. checked　55. damaged　56. Although / Though / Even though　57. until　58. delayed　59. When / Once / As soon as / After　60. better 【导语】本文为一篇记叙文。文章讲述Nia购买的新风扇发生故障后向商店投诉，客服和技术人员检查设备、解释维修延迟并持续联系顾客，最终修好风扇的经过。短文综合考查名词词性转换、目的与让步及时间状语从句、过去时态、被动语态和比较级。 【详解】 51. 考查名词。make a complaint意为“提出投诉”，空前有冠词a，应把动词complain变为名词complaint。故填complaint。 52. 考查目的状语从句。so that意为“以便、为了”，Nia保留订单号是为了让商店找到购买记录。空后已给出that，因此填so。故填so。 53. 考查一般过去时。根据Last week及上下文叙述的过去经历可知，when引导的时间状语从句用一般过去时，arrive的过去式为arrived。故填arrived。 54. 考查一般过去时。此处描述当时技术人员仔细检查风扇的动作，叙事主体为过去发生的事情，check应用过去式checked。故填checked。 55. 考查过去完成时的被动语态。had been damaged意为“已经被损坏”，had been后接过去分词；damage的过去分词是damaged。故填damaged。 56. 考查让步状语从句。句意：虽然风扇才买一周，但它已经需要维修。前后内容构成让步关系，Although、Though或Even though均可引导该从句，且位于句首时首字母大写。故填Although / Though / Even though。 57. 考查时间状语从句及not...until...结构。句意：商店承诺直到安全检测完成后才归还风扇。not...until...表示“直到……才……”，故填until。 58. 考查一般过去时的被动语态。备件因恶劣天气“被延误”，was后接过去分词delayed。故填delayed。 59. 考查时间状语从句。句意：修好的风扇一送到，她就立即进行了测试。When、Once或As soon as均可表示到达时随即测试；After也可表示“到货之后”，符合原句语义。此处有不止一种正确答案。故可填When / Once / As soon as / After。 60. 考查副词比较级。much修饰比较级，且后面有than before；well的比较级为better，用来修饰动词worked。故填better。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $