（课件）投诉信写作-Unit4 Customer Service-《英语 基础模块3》（高教版第三版）【单元写作精讲】

A Complaint Letter Learning Objectives 1. Master complaint‑related vocabulary, phrases and universal sentence patterns. 2. Learn the format and structure of a complaint letter. 3. Write an 80‑120‑word complaint letter with complete points and correct format. Lead—in Amy bought a new watch online, but it doesn’t work. She decides to write a complaint letter to the shop. Do you know how to write a complaint letter. What is a complaint letter ● 定义：投诉信是向商家 / 机构反映问题、表达不满，提出解决方案的正式应用文 ● 核心目的：State the problem → show your dissatisfaction → put forward your requirements ● 与普通口头抱怨的区别：正式书面格式，客观陈述事实，清晰提出诉求 链接高考 ● 体裁地位：投诉信是春考应用文常考体裁 ● 字数要求：80‑120 words ● 评分核心：格式规范 + 问题描述清楚 + 诉求明确 + 语法正确 + 语言礼貌 ● 常见话题：网购商品损坏、质量问题、服务差、物品丢失 Basic Vocabulary complain v. 抱怨；投诉 complaint n. 投诉 product n. 产品；商品 broken adj. 破损的 quality n. 质量 dissatisfied adj. 不满意的 problem n. 问题 require v. 要求 refund n.&v. 退款 repair v. 修理 Advanced Vocabulary unpleasant adj. 令人不愉快的 disappointed adj. 失望的 therefore adv. 因此 solution n. 解决办法 besides 此外 unluckily 不幸地 Advanced Vocabulary 1. I want to make a ______(complain / complaint) about the watch. 2. The mobile phone is ______(break / broken). complaint make a complaint 固定搭配，A一个后面跟名词 broken be+done 的形式，后面跟过去分词 Useful Phrases 🔹 Describe problems make a complaint about… 就…… 进行投诉 buy sth from… 从…… 购买某物 there is something wrong with … …… 出故障 be broken /doesn’t work 坏了，无法使用 be dissatisfied with… 对…… 不满意 Useful Phrases 🔹 Put forward requirements（重点必考搭配） ask for a refund 要求退款 ask for a repair 要求维修 change for a new one 更换一个新的 solve the problem 解决问题 look forward to your reply 期待你的回复 Sentence Patterns Opening（开篇：写信目的，表明投诉） I am writing to make a complaint about… I am writing to express my dissatisfaction with… Body‑1（主体：交代背景，描述问题） I bought … from … on … . Unluckily, there is something wrong with it. It doesn’t work well. Besides,… Sentence Patterns Body‑2（主体：提出自己的诉求） Therefore, I hope you can help me solve the problem. I would like you to …(refund /change it for a new one). Ending（结尾：期待回复） I am looking forward to your early reply. Grammar Focus 1. Tense：一般过去时（描述过去购物）；一般现在时（描述现存故障） 2. 固定搭配：make a complaint about；be dissatisfied with 3. 词性区分：complain (v.) /complaint (n.)；break (v.) /broken (adj.) 4. 写信语气：事实客观陈述，不需要过度情绪化骂人 Common Mistakes （1）词性错误 ❌ I want to complain about the broken watch. ✔ ❌ I want to make a complain about the watch. ✅ I want to make a complaint about the watch. 口诀：a 后面必须接名词 complaint，动词是 complain。 Common Mistakes （2）时态错误 ❌ I buy the watch last week.（last week 过去时间） ✅ I bought the watch last week. ❌ The watch don’t work. ✅ The watch doesn’t work. Common Mistakes （3）固定搭配错误 ❌ I am dissatisfied for your product. ✅ I am dissatisfied with your product. （4）表达语气问题 ❌ Your shop is terrible! I hate you!（语言过激，书面投诉信禁止） ✅ I hope you can help me solve this problem politely. Four key points 1. Background：何时、何地买的什么商品 2. Problem：商品存在什么具体问题 3. Influence：带来的不良影响（可选补充） 4. Requirement：你提出的诉求（退款 / 换新 / 维修） Writing Template Dear Sir or Madam, I am writing to make a complaint about ________. I bought it from your shop ________(时间). Unluckily, there is something wrong with it. ________（描述具体问题）. Besides, it brings me much trouble. I am very dissatisfied with it. Writing Template Therefore, I hope you can help me solve the problem. I would like you to ________(提出你的诉求). I am looking forward to your early reply. Yours faithfully, Writing Task 你上周在网店购买一块手表，手表到手就无法正常工作。请写一封 80‑120 词投诉信，向店家反映问题。 提示信息： 1. 购物：上周从该网店购买一块手表 2. 问题：手表不走，无法正常使用 3. 诉求：希望换一块新手表 Steps for writing 第一步：判断体裁 → 投诉信 第二步：提取四要素 Background：bought a watch from the online shop last week Problem：the watch doesn’t work Influence：brings me much trouble Requirement：change for a new watch 第三步：套用模板填充信息；检查时态、名词、固定搭配 Model Essay Dear Sir or Madam, I am writing to make a complaint about my new watch. I bought it from your online shop last week. Unluckily, there is something wrong with it. The watch doesn’t work at all. Besides, it brings me much trouble in my daily life. I am very dissatisfied with it. Model Essay Therefore, I hope you can help me solve the problem. I would like you to change it for a new one. I am looking forward to your early reply. Yours faithfully, Li Hua Summary 1. Words & phrases：投诉主题词汇、描述问题与诉求短语 2. Sentences：开篇‑描述问题‑提出诉求‑结尾句型 3. Structure：四要素：背景‑问题‑影响‑诉求 4. Rules：区分一般过去时 / 一般现在时；注意词性；语气礼貌客观 Homework 1.Recite the template and key sentence patterns, copy the model essay. 2.Write a complaint letter for a broken mobile‑phone. Thank you $