Unit 3 Information at Work（期中复习讲义）-2026-2027学年高二上学期《英语 服务类职业模块》（高教版第三版）（原卷版+解析版）

编写说明：2026-2027学年高二上学期《英语期中考点大串讲》以教材单元内容为基准，覆盖单元重点词汇、句型、语法、主题等核心考点，并紧密贴合职教高考真题题型，包括复习课件、讲义和模拟卷，旨在为学生提供全方位、高效的期中复习解决方案。 2026-2027学年高二上学期《英语期中考点大串讲》 Unit 3 Information at Work 内容导航 词汇积累·对折自测 句型夯实·语法梳理 单元主题·提升训练 词汇积累·对折自测 （一）重点单词 序号 中文提示 英文答案 英文提示 中文答案 教材语境 1 行李 baggage It is quite difficult for me without my baggage. 2 航班 flight It was Flight BA512. 3 着陆 land The plane was almost an hour late, so we landed at about six o’clock. 4 皮革 leather Two large leather suitcases. 5 手提箱 suitcase Two large leather suitcases. 6 棕色的 brown One is green and the other is brown. 7 调查 survey Get your customers to do a survey. 8 创建 create The new web page was created by the team. 9 强大的 powerful 10 大概 probably 11 深思的；体贴的 thoughtful If there are fewer questions in the survey, customers are more likely to give thoughtful answers. 12 目的 purpose Every question should serve a purpose. 13 额外的 extra And don’t tell me that one extra question “couldn’t hurt.” 14 浪费 waste If you don’t use the information you’re asking for, you’re wasting both your customers’ time and yours. 15 精力充沛的；新的 fresh When customers start a survey, their minds are fresh. 16 真诚地 honestly They will answer open-ended questions honestly, and with energy. 17 精力 energy They will answer open-ended questions honestly, and with energy. 18 评分 rating If you put the open-ended questions at the end, after the rating and multiple choice questions, the answers you get may not be as interesting and valuable as you expect. 19 期待 expect The answers you get may not be as interesting and valuable as you expect. 20 信息 information Ask for customers’ personal information from other companies. 21 个人的 personal Ask for customers’ personal information from other companies. 22 口信；消息 message It’s 1353829XXXX, or you can leave a message at my hotel. 23 职员 clerk I gave the clerk some information such as my flight number and the numbers of my checked baggage. 24 丢失的 missing When I arrived, I found my baggage was missing. 25 友好的 friendly The clerk was very friendly and helpful. 26 有帮助的 helpful The clerk was very friendly and helpful. 27 希望 hope I do hope we can get your suitcases to you this evening or tomorrow. 28 联系；接触 contact Provide your contact information to your customers. 29 在线的 online Contact your customers online. 30 有价值的 valuable The answers you get may not be as interesting and valuable as you expect. 31 目标 goal Your goal decides what questions you should put on your survey. 32 邀请 invite We are inviting you to attend a meeting on Computer Software Product Promotion organized by the Technology and Service Center. 33 参加；出席 attend We are inviting you to attend a meeting on Computer Software Product Promotion organized by the Technology and Service Center. 34 组织 organize We are inviting you to attend a meeting organized by the Technology and Service Center. 35 推广；促销 promotion We are inviting you to attend a meeting on Computer Software Product Promotion. 36 秘书 secretary If you have any questions, please call the office secretary, Ms. Wang at (010)2358 XXXX. 37 设计 design Tom is designing a survey with a team. 38 部门 department Tom works at the design department. 39 满意的 satisfied Tom thinks that the customers are not satisfied with the products. 40 考虑 consider When buying a car, what factors do you consider? 41 因素 factor When buying a car, what factors do you consider? 42 地址 address What is your address? 43 账户 account How much money do you have in your bank account? 44 花费 spend How much do you want to spend on your car? 45 资源 resource I’ll teach the team how to manage the resources carefully and not to waste anything. 46 管理 manage I’ll teach the team how to manage the resources carefully and not to waste anything. 47 收集；聚集 gather I’ll create a survey to gather suggestions from the team members for improvement. 48 建议 suggestion I’ll create a survey to gather suggestions from the team members for improvement. 49 改进 improvement I’ll create a survey to gather suggestions from the team members for improvement. 50 成功 success The success of the project depends on everyone’s hard work. （二）重点短语 序号 中文提示 英文答案 英文提示 中文答案 教材语境 1 提供服务 offer service 2 托运行李 checked baggage Fine, and the number of your checked baggage? You’ll find it on your ticket. 3 留口信 leave a message It’s 1353829XXXX, or you can leave a message at my hotel. 4 达到预定目标；成功做到 make it Thank you. Please make it today. 5 市场调研 market research 6 取决于 depend on The success of the project depends on everyone’s hard work. 7 发现；查明 find out These questions are very important, because they are often where you will find new ideas. 8 可能（做某事） be likely to If there are fewer questions in the survey, customers are more likely to give thoughtful answers. 9 开放性问题 open-ended question They will answer open-ended questions honestly, and with energy. 10 选择题 multiple choice question If you put the open-ended questions at the end, after the rating and multiple choice questions, the answers you get may not be as interesting and valuable as you expect. 11 亲自 in person Talk to your customers in person. 12 尽快 as soon as possible She said she would try to get the suitcases for me as soon as possible. 13 回电话 call back I’ll call you back if we find them. 14 尽力 do one’s best I understand. We’ll do our best. 15 个人信息 personal information Ask for customers’ personal information from other companies. 16 失物招领处 lost and found I went to the Lost and Found immediately and asked for help. 17 电话号码 phone number Would you like to give me your phone number? 18 期待；盼望 look forward to We look forward to seeing you. 19 会议室 meeting room The meeting will be held in the meeting room of the office building at 9:00 a.m. on Dec.15. 20 起某种作用 serve a purpose Every question should serve a purpose. 21 对……满意 be satisfied with Tom thinks that the customers are not satisfied with the products. 22 身份证号 ID card number What is your ID card number? 23 银行账户 bank account How much money do you have in your bank account? 24 收入证明 income certificate You need to provide some personal information, such as your ID card number, employment certificate, income certificate, etc. 25 在职证明 employment certificate You need to provide some personal information, such as your ID card number, employment certificate, income certificate, etc. 26 记下口信 take a message 27 联系方式 contact information Provide your contact information to your customers. 句型夯实·语法梳理 1. 保护个人信息与信息收集用语 企业收集客户信息是为了改进产品和服务，同时必须保证信息安全、保护客户隐私。 Companies collect customer information to improve their products and services, and they must also keep it safe and protect their privacy. 客户信息的载体包括电子和纸质两种形式。 Customer information is kept in both electronic and paper forms. 信息保护一般涵盖收集、传输、存储、使用、共享、销毁等环节。 Information protection usually covers collecting, sending, storing, using, sharing and destroying. 教材原句：Get your customers to do a survey. 教材原句：Provide your contact information to your customers. 2. 电话留言与转达 接到电话时先问候并说明自己的身份，再询问对方需要什么帮助。 Good morning. This is Linda at the front desk. How can I help you? 要找的人不在时，应主动提出记下口信。 I’m sorry, Mr. Hill is not in at the moment. May I take a message? 记留言时要问清留言人的姓名、电话和具体事由。 Could you tell me your name, your phone number and what I should tell him? 转达留言常用 tell sb. (that) ...、say (that) ... 或 ask sb. to do sth. 等结构。 The clerk said she would call me back if she found my suitcases. 教材原句：It’s 1353829XXXX, or you can leave a message at my hotel. 教材原句：I’ll call you back if we find them. 3. 失物招领：描述物品与请求帮助 描述丢失物品时，要说明物品的大小、颜色、材质等特征。 Two large leather suitcases. One is green and the other is brown. 说明丢失的时间和地点，要给出航班号、托运行李牌号等关键信息。 It was Flight BA512, and the plane landed at about six o’clock. My checked baggage was missing. 请求帮助时常用 ask for help、ask sb. to do sth. 等表达。 I went to the Lost and Found immediately and asked for help. 希望对方尽快处理时，可以用 Please make it today. 等表达。 Thank you. Please make it today. It is quite difficult for me without my baggage. 教材原句：It was Flight BA512. 教材原句：I do hope we can get your suitcases to you this evening or tomorrow. 4. 联系方式与身份信息的表达 询问联系方式常用 Would you like to give me ...? 或 May I have ...? Would you like to give me your phone number? 告知自己的联系方式，可以说 It’s ..., or you can leave a message at ... It’s 1353829XXXX, or you can leave a message at my hotel. 办理贷款、入职等业务时，通常要提供身份证号、在职证明、收入证明等信息。 You need to provide some personal information, such as your ID card number, employment certificate and income certificate. 身份证号、银行账户属于敏感信息，填写前要弄清用途。 Before you give your ID card number or bank account, make sure you know why it is needed. 教材原句：The number is 555-6282. 教材原句：What is your ID card number? 5. 问卷调查的设计要点 问卷不是越长越好，题量控制在 5 到 10 题比较合适。 Don’t make your survey long. About 5 to 10 questions is good. 每一道题都要有用，用不到的题目只会浪费客户的时间。 Every question should serve a purpose. If you don’t use the information, you are wasting your customers’ time. 开放性问题要放在前面，因为客户一开始思路最清晰。 Put the open-ended questions first, when customers’ minds are fresh. 评分题和选择题放在后面，答案整齐，但新想法较少。 Rating and multiple choice questions can come later. 祈使句以动词原形开头，常用于给出操作提示或建议。 Make your survey short. / Don’t ask for more information than you need. should 用于提出建议，说明应当怎样做。 You should ask yourself: Will the answers teach me something useful? 教材原句：So, make your survey short — about 5 to 10 questions is good. 教材原句：Every question should serve a purpose. 6. 条件状语从句（if / unless） if 引导条件状语从句，表示“如果……”，从句用一般现在时，主句常用一般将来时。 If you keep your survey short, more customers will finish it. 主句也可以使用情态动词或祈使句。 If you don’t use the information, you are wasting your customers’ time. / If you have any questions, please call the office secretary. unless 表示“除非；如果不”，相当于 if ... not。 Unless you keep the survey short, customers will not answer it carefully. if 从句可以放在句首，也可以放在句尾。 She will call me if she finds my suitcases. / If it’s not today, I’ll give you a call. 注意：if 从句中不能用 will 表示将来。 教材原句：If there are fewer questions in the survey, customers are more likely to give thoughtful answers. 教材原句：If you have any questions, please call the office secretary, Ms. Wang at (010)2358 XXXX. 7. 表可能与比较：be likely to / as ... as be likely to do sth. 表示“很可能做某事”，主语可以是人，也可以是事物。 Customers are more likely to give thoughtful answers when the survey is short. 比较级前可以用 much、far、a little 等词修饰。 Short surveys are far more likely to be finished. as ... as 用于同级比较，否定式 not as ... as 表示“不如……”。 The answers you get may not be as interesting and valuable as you expect. 两个 as 之间用形容词或副词的原级。 Please answer the questions as honestly as you can. 教材原句：Customers are more likely to give thoughtful answers. 教材原句：The answers you get may not be as interesting and valuable as you expect. 8. 宾语从句与间接引语 转达别人的话常用 tell sb. (that) ...、say (that) ... 或 ask sb. to do sth.。 The clerk said she would try to get the suitcases for me as soon as possible. 转述一般疑问句用 if 或 whether 引导，语序改为陈述句语序。 The clerk asked whether I had the numbers of my checked baggage on the ticket. 主句为过去时，从句时态通常要相应后移。 He said the meeting would be held at 9:00 a.m. on Dec.15. 转述请求或命令常用 ask / tell sb. to do sth.。 She asked me to leave a message at the front desk. 注意：转述时人称、时间状语和地点状语也要作相应变化。 教材原句：She said she would try to get the suitcases for me as soon as possible. 教材原句：The meeting will be held in the meeting room of the office building at 9:00 a.m. on Dec.15. 9. 备忘录与会议通知的写作要点 会议通知要写明会议名称、时间、地点、组织单位和联系方式。 We are inviting you to attend a meeting on Computer Software Product Promotion organized by the Technology and Service Center. 时间地点要写清楚，常用 at 9:00 a.m. on Dec.15、in the meeting room of the office building 等表达。 The meeting will be held in the meeting room of the office building at 9:00 a.m. on Dec.15. 结尾常写一句期待对方参加的话。 We look forward to seeing you. 备忘录通常由收件人、发件人、日期、主题和正文组成，语言简明，不必写称呼和客套话。 To: Mr. Smith　From: Ms. Wang　Date: Dec. 10　Subject: Meeting on Dec. 15 把邮件改写成备忘录时，只需保留时间、地点、事由和联系方式等要点。 Please call the office secretary, Ms. Wang at (010)2358 XXXX if you have any questions. 易错提醒：通知和备忘录都要写清时间、地点与联系方式；备忘录不写 Dear ... 和 Yours ...；祈使句不要漏掉动词原形。 教材原句：We are inviting you to attend a meeting organized by the Technology and Service Center. 教材原句：We look forward to seeing you. 即时训练（建议用时：10分钟） 一、单项选择 1. If you ______ your address online, a stranger may use it one day. A. putting　B. to put　C. put　D. puts 2. The clerk asked me to ______ a message at the front desk before I left. A. leaving　B. leave　C. left　D. leaves 3. Customers are more ______ to answer a survey carefully when it is short. A. probable　B. possible　C. maybe　D. likely 4. The answers you get may not be as valuable ______ you expect. A. as　B. than　C. so　D. that 5. She said she ______ call me back if she found my suitcases. A. will　B. is　C. would　D. has 二、用所给词的适当形式填空 6. The new web page was ______ (create) by the team last month. 7. Please write down your ______ (person) information on this form. 8. He told me he ______ (leave) a message at my hotel the day before. 9. The number of lost items ______ (rise) during the Spring Festival travel rush. 10. If the survey is too long, customers will answer it ______ (honest) but without much energy. 单元主题·提升训练 一、阅读理解 Have you ever met an online fortune-teller? Zhao Huan, a 35-year-old blogger, once asked three of them to judge each other’s phone numbers. The result was funny and worrying: numbers that one “master” called lucky were quickly called unlucky by another. “It is absurd, but it really happens online and has cheated many people,” Zhao said. Scams like this are built on small steps. The “master” first reads your number for free, then charges extra for a “lucky” one, or sells a product that is said to keep bad luck away. Some go much further. One of Zhao’s followers told him that her mother had paid 200,000 yuan to a so-called “spiritual teacher”. Many of these “teachers” are pushed by companies that hide who they really are, and the same faces turn up in different scams. Why do people believe them? Because the scammers are patient, and because they already know something about you. Once your name, phone number or address is out, a stranger can talk as if he were an old friend. That is why personal information matters so much. There is good news, too. China now offers an anti-fraud app. You can type in a suspicious message and it will tell you the risk and give you advice. You can also slow down, ask your family first, and never send money to a stranger. Knowing how a scam works is the first step to staying safe. As Zhao says, a little humour can also help: if we laugh at a trick, we are much less likely to fall for it. 1. What is the passage mainly about? A. How to become an online fortune-teller. B. Why some phone numbers are lucky. C. How online scams work and how to stay safe. D. How a blogger makes funny videos. 2. How do the “masters” make money? A. By charging extra for a “lucky” number. B. By giving free lessons to young people. C. By reporting scams to the police. D. By writing news reports about fraud. 3. What does the word “patient” in Paragraph 3 suggest about the scammers? A. They are kind to older people.　　B. They are too busy to answer questions. C. They are afraid of being caught.　　D. They are willing to wait and take small steps. 4. What can the anti-fraud app do? A. Send money to your family. B. Tell you the risk of a suspicious message. C. Sell products that keep bad luck away.　　D. Teach people how to tell fortunes. 5. What is the best title for the passage? A. Why Online Scams Work and How to Stay Safe B. A Blogger’s Funny Videos C. How to Make Friends Online D. The Best Way to Choose a Phone Number 二、完形填空 Chen Lingling works at the lost and found center of Fuzhou Railway Station in Fujian province. She is 30 years old, and her job is to collect the things that passengers ____6____ behind, write them down and give them back to their owners. During the Spring Festival travel rush, she is ____7____ than ever. “Passengers lose all kinds of things,” she says. “Small ones like ID cards, water bottles, mobile phones and clothes, and large ones like backpacks and even ____8____.” In quiet weeks she handles 10 to 20 items a day, but during the travel rush the number ____9____ to 40 to 50. People leave things everywhere — in the waiting hall, on the train or on the platform. When an item ____10____ at her office, Chen examines it carefully to look for a clue about the owner. Sometimes she is lucky; sometimes she can only wait for a phone call. She writes down where the item was found and the train number, and then ____11____ the information to a mobile app so that passengers can find it more ____12____. The shelves in her office are full of everyday things. “It is like a grocery store,” she says with a ____13____. Last year Chen recorded more than 12,000 items, and things that nobody collects are kept for a year. Chen says she treats every item with ____14____, however small it looks. “A thing may be worth nothing,” she explains, “but to its owner it may be very ____15____.” 6. A. put　B. take　C. bring　D. leave 7. A. busier　B. happier　C. quieter　D. richer 8. A. tickets　B. magazines　C. suitcases　D. letters 9. A. falls　B. rises　C. turns　D. returns 10. A. arrives　B. leaves　C. hides　D. waits 11. A. adds　B. throws　C. hides　D. sends 12. A. slowly　B. easily　C. quietly　D. early 13. A. cry　B. worry　C. smile　D. question 14. A. anger　B. care　C. speed　D. noise 15. A. valuable　B. cheap　C. heavy　D. common 三、写作 16. 假如你是李华。你的英国笔友 Peter 来信说，他最近常在网上收到陌生人的消息，还差点按对方的要求填了自己的住址，心里有些担心。请你给他写一封 80 词左右的电子邮件。 内容包括： 1. 对他的担心表示理解；2. 就保护个人信息提出两三条建议； 3. 表达祝愿。注意：不得出现真实信息，可适当增加细节。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $ 编写说明：2026-2027学年高二上学期《英语期中考点大串讲》以教材单元内容为基准，覆盖单元重点词汇、句型、语法、主题等核心考点，并紧密贴合职教高考真题题型，包括复习课件、讲义和模拟卷，旨在为学生提供全方位、高效的期中复习解决方案。 2026-2027学年高二上学期《英语期中考点大串讲》 Unit 3 Information at Work 内容导航 词汇积累·对折自测 句型夯实·语法梳理 单元主题·提升训练 词汇积累·对折自测 （一）重点单词 序号 中文提示 英文答案 英文提示 中文答案 教材语境 1 行李 baggage baggage 行李 It is quite difficult for me without my baggage. 2 航班 flight flight 航班 It was Flight BA512. 3 着陆 land land 着陆 The plane was almost an hour late, so we landed at about six o’clock. 4 皮革 leather leather 皮革 Two large leather suitcases. 5 手提箱 suitcase suitcase 手提箱 Two large leather suitcases. 6 棕色的 brown brown 棕色的 One is green and the other is brown. 7 调查 survey survey 调查 Get your customers to do a survey. 8 创建 create create 创建 The new web page was created by the team. 9 强大的 powerful powerful 强大的 10 大概 probably probably 大概 11 深思的；体贴的 thoughtful thoughtful 深思的；体贴的 If there are fewer questions in the survey, customers are more likely to give thoughtful answers. 12 目的 purpose purpose 目的 Every question should serve a purpose. 13 额外的 extra extra 额外的 And don’t tell me that one extra question “couldn’t hurt.” 14 浪费 waste waste 浪费 If you don’t use the information you’re asking for, you’re wasting both your customers’ time and yours. 15 精力充沛的；新的 fresh fresh 精力充沛的；新的 When customers start a survey, their minds are fresh. 16 真诚地 honestly honestly 真诚地 They will answer open-ended questions honestly, and with energy. 17 精力 energy energy 精力 They will answer open-ended questions honestly, and with energy. 18 评分 rating rating 评分 If you put the open-ended questions at the end, after the rating and multiple choice questions, the answers you get may not be as interesting and valuable as you expect. 19 期待 expect expect 期待 The answers you get may not be as interesting and valuable as you expect. 20 信息 information information 信息 Ask for customers’ personal information from other companies. 21 个人的 personal personal 个人的 Ask for customers’ personal information from other companies. 22 口信；消息 message message 口信；消息 It’s 1353829XXXX, or you can leave a message at my hotel. 23 职员 clerk clerk 职员 I gave the clerk some information such as my flight number and the numbers of my checked baggage. 24 丢失的 missing missing 丢失的 When I arrived, I found my baggage was missing. 25 友好的 friendly friendly 友好的 The clerk was very friendly and helpful. 26 有帮助的 helpful helpful 有帮助的 The clerk was very friendly and helpful. 27 希望 hope hope 希望 I do hope we can get your suitcases to you this evening or tomorrow. 28 联系；接触 contact contact 联系；接触 Provide your contact information to your customers. 29 在线的 online online 在线的 Contact your customers online. 30 有价值的 valuable valuable 有价值的 The answers you get may not be as interesting and valuable as you expect. 31 目标 goal goal 目标 Your goal decides what questions you should put on your survey. 32 邀请 invite invite 邀请 We are inviting you to attend a meeting on Computer Software Product Promotion organized by the Technology and Service Center. 33 参加；出席 attend attend 参加；出席 We are inviting you to attend a meeting on Computer Software Product Promotion organized by the Technology and Service Center. 34 组织 organize organize 组织 We are inviting you to attend a meeting organized by the Technology and Service Center. 35 推广；促销 promotion promotion 推广；促销 We are inviting you to attend a meeting on Computer Software Product Promotion. 36 秘书 secretary secretary 秘书 If you have any questions, please call the office secretary, Ms. Wang at (010)2358 XXXX. 37 设计 design design 设计 Tom is designing a survey with a team. 38 部门 department department 部门 Tom works at the design department. 39 满意的 satisfied satisfied 满意的 Tom thinks that the customers are not satisfied with the products. 40 考虑 consider consider 考虑 When buying a car, what factors do you consider? 41 因素 factor factor 因素 When buying a car, what factors do you consider? 42 地址 address address 地址 What is your address? 43 账户 account account 账户 How much money do you have in your bank account? 44 花费 spend spend 花费 How much do you want to spend on your car? 45 资源 resource resource 资源 I’ll teach the team how to manage the resources carefully and not to waste anything. 46 管理 manage manage 管理 I’ll teach the team how to manage the resources carefully and not to waste anything. 47 收集；聚集 gather gather 收集；聚集 I’ll create a survey to gather suggestions from the team members for improvement. 48 建议 suggestion suggestion 建议 I’ll create a survey to gather suggestions from the team members for improvement. 49 改进 improvement improvement 改进 I’ll create a survey to gather suggestions from the team members for improvement. 50 成功 success success 成功 The success of the project depends on everyone’s hard work. （二）重点短语 序号 中文提示 英文答案 英文提示 中文答案 教材语境 1 提供服务 offer service offer service 提供服务 2 托运行李 checked baggage checked baggage 托运行李 Fine, and the number of your checked baggage? You’ll find it on your ticket. 3 留口信 leave a message leave a message 留口信 It’s 1353829XXXX, or you can leave a message at my hotel. 4 达到预定目标；成功做到 make it make it 达到预定目标；成功做到 Thank you. Please make it today. 5 市场调研 market research market research 市场调研 6 取决于 depend on depend on 取决于 The success of the project depends on everyone’s hard work. 7 发现；查明 find out find out 发现；查明 These questions are very important, because they are often where you will find new ideas. 8 可能（做某事） be likely to be likely to 可能（做某事） If there are fewer questions in the survey, customers are more likely to give thoughtful answers. 9 开放性问题 open-ended question open-ended question 开放性问题 They will answer open-ended questions honestly, and with energy. 10 选择题 multiple choice question multiple choice question 选择题 If you put the open-ended questions at the end, after the rating and multiple choice questions, the answers you get may not be as interesting and valuable as you expect. 11 亲自 in person in person 亲自 Talk to your customers in person. 12 尽快 as soon as possible as soon as possible 尽快 She said she would try to get the suitcases for me as soon as possible. 13 回电话 call back call back 回电话 I’ll call you back if we find them. 14 尽力 do one’s best do one’s best 尽力 I understand. We’ll do our best. 15 个人信息 personal information personal information 个人信息 Ask for customers’ personal information from other companies. 16 失物招领处 lost and found lost and found 失物招领处 I went to the Lost and Found immediately and asked for help. 17 电话号码 phone number phone number 电话号码 Would you like to give me your phone number? 18 期待；盼望 look forward to look forward to 期待；盼望 We look forward to seeing you. 19 会议室 meeting room meeting room 会议室 The meeting will be held in the meeting room of the office building at 9:00 a.m. on Dec.15. 20 起某种作用 serve a purpose serve a purpose 起某种作用 Every question should serve a purpose. 21 对……满意 be satisfied with be satisfied with 对……满意 Tom thinks that the customers are not satisfied with the products. 22 身份证号 ID card number ID card number 身份证号 What is your ID card number? 23 银行账户 bank account bank account 银行账户 How much money do you have in your bank account? 24 收入证明 income certificate income certificate 收入证明 You need to provide some personal information, such as your ID card number, employment certificate, income certificate, etc. 25 在职证明 employment certificate employment certificate 在职证明 You need to provide some personal information, such as your ID card number, employment certificate, income certificate, etc. 26 记下口信 take a message take a message 记下口信 27 联系方式 contact information contact information 联系方式 Provide your contact information to your customers. 句型夯实·语法梳理 1. 保护个人信息与信息收集用语 企业收集客户信息是为了改进产品和服务，同时必须保证信息安全、保护客户隐私。 Companies collect customer information to improve their products and services, and they must also keep it safe and protect their privacy. 客户信息的载体包括电子和纸质两种形式。 Customer information is kept in both electronic and paper forms. 信息保护一般涵盖收集、传输、存储、使用、共享、销毁等环节。 Information protection usually covers collecting, sending, storing, using, sharing and destroying. 教材原句：Get your customers to do a survey. 教材原句：Provide your contact information to your customers. 2. 电话留言与转达 接到电话时先问候并说明自己的身份，再询问对方需要什么帮助。 Good morning. This is Linda at the front desk. How can I help you? 要找的人不在时，应主动提出记下口信。 I’m sorry, Mr. Hill is not in at the moment. May I take a message? 记留言时要问清留言人的姓名、电话和具体事由。 Could you tell me your name, your phone number and what I should tell him? 转达留言常用 tell sb. (that) ...、say (that) ... 或 ask sb. to do sth. 等结构。 The clerk said she would call me back if she found my suitcases. 教材原句：It’s 1353829XXXX, or you can leave a message at my hotel. 教材原句：I’ll call you back if we find them. 3. 失物招领：描述物品与请求帮助 描述丢失物品时，要说明物品的大小、颜色、材质等特征。 Two large leather suitcases. One is green and the other is brown. 说明丢失的时间和地点，要给出航班号、托运行李牌号等关键信息。 It was Flight BA512, and the plane landed at about six o’clock. My checked baggage was missing. 请求帮助时常用 ask for help、ask sb. to do sth. 等表达。 I went to the Lost and Found immediately and asked for help. 希望对方尽快处理时，可以用 Please make it today. 等表达。 Thank you. Please make it today. It is quite difficult for me without my baggage. 教材原句：It was Flight BA512. 教材原句：I do hope we can get your suitcases to you this evening or tomorrow. 4. 联系方式与身份信息的表达 询问联系方式常用 Would you like to give me ...? 或 May I have ...? Would you like to give me your phone number? 告知自己的联系方式，可以说 It’s ..., or you can leave a message at ... It’s 1353829XXXX, or you can leave a message at my hotel. 办理贷款、入职等业务时，通常要提供身份证号、在职证明、收入证明等信息。 You need to provide some personal information, such as your ID card number, employment certificate and income certificate. 身份证号、银行账户属于敏感信息，填写前要弄清用途。 Before you give your ID card number or bank account, make sure you know why it is needed. 教材原句：The number is 555-6282. 教材原句：What is your ID card number? 5. 问卷调查的设计要点 问卷不是越长越好，题量控制在 5 到 10 题比较合适。 Don’t make your survey long. About 5 to 10 questions is good. 每一道题都要有用，用不到的题目只会浪费客户的时间。 Every question should serve a purpose. If you don’t use the information, you are wasting your customers’ time. 开放性问题要放在前面，因为客户一开始思路最清晰。 Put the open-ended questions first, when customers’ minds are fresh. 评分题和选择题放在后面，答案整齐，但新想法较少。 Rating and multiple choice questions can come later. 祈使句以动词原形开头，常用于给出操作提示或建议。 Make your survey short. / Don’t ask for more information than you need. should 用于提出建议，说明应当怎样做。 You should ask yourself: Will the answers teach me something useful? 教材原句：So, make your survey short — about 5 to 10 questions is good. 教材原句：Every question should serve a purpose. 6. 条件状语从句（if / unless） if 引导条件状语从句，表示“如果……”，从句用一般现在时，主句常用一般将来时。 If you keep your survey short, more customers will finish it. 主句也可以使用情态动词或祈使句。 If you don’t use the information, you are wasting your customers’ time. / If you have any questions, please call the office secretary. unless 表示“除非；如果不”，相当于 if ... not。 Unless you keep the survey short, customers will not answer it carefully. if 从句可以放在句首，也可以放在句尾。 She will call me if she finds my suitcases. / If it’s not today, I’ll give you a call. 注意：if 从句中不能用 will 表示将来。 教材原句：If there are fewer questions in the survey, customers are more likely to give thoughtful answers. 教材原句：If you have any questions, please call the office secretary, Ms. Wang at (010)2358 XXXX. 7. 表可能与比较：be likely to / as ... as be likely to do sth. 表示“很可能做某事”，主语可以是人，也可以是事物。 Customers are more likely to give thoughtful answers when the survey is short. 比较级前可以用 much、far、a little 等词修饰。 Short surveys are far more likely to be finished. as ... as 用于同级比较，否定式 not as ... as 表示“不如……”。 The answers you get may not be as interesting and valuable as you expect. 两个 as 之间用形容词或副词的原级。 Please answer the questions as honestly as you can. 教材原句：Customers are more likely to give thoughtful answers. 教材原句：The answers you get may not be as interesting and valuable as you expect. 8. 宾语从句与间接引语 转达别人的话常用 tell sb. (that) ...、say (that) ... 或 ask sb. to do sth.。 The clerk said she would try to get the suitcases for me as soon as possible. 转述一般疑问句用 if 或 whether 引导，语序改为陈述句语序。 The clerk asked whether I had the numbers of my checked baggage on the ticket. 主句为过去时，从句时态通常要相应后移。 He said the meeting would be held at 9:00 a.m. on Dec.15. 转述请求或命令常用 ask / tell sb. to do sth.。 She asked me to leave a message at the front desk. 注意：转述时人称、时间状语和地点状语也要作相应变化。 教材原句：She said she would try to get the suitcases for me as soon as possible. 教材原句：The meeting will be held in the meeting room of the office building at 9:00 a.m. on Dec.15. 9. 备忘录与会议通知的写作要点 会议通知要写明会议名称、时间、地点、组织单位和联系方式。 We are inviting you to attend a meeting on Computer Software Product Promotion organized by the Technology and Service Center. 时间地点要写清楚，常用 at 9:00 a.m. on Dec.15、in the meeting room of the office building 等表达。 The meeting will be held in the meeting room of the office building at 9:00 a.m. on Dec.15. 结尾常写一句期待对方参加的话。 We look forward to seeing you. 备忘录通常由收件人、发件人、日期、主题和正文组成，语言简明，不必写称呼和客套话。 To: Mr. Smith　From: Ms. Wang　Date: Dec. 10　Subject: Meeting on Dec. 15 把邮件改写成备忘录时，只需保留时间、地点、事由和联系方式等要点。 Please call the office secretary, Ms. Wang at (010)2358 XXXX if you have any questions. 易错提醒：通知和备忘录都要写清时间、地点与联系方式；备忘录不写 Dear ... 和 Yours ...；祈使句不要漏掉动词原形。 教材原句：We are inviting you to attend a meeting organized by the Technology and Service Center. 教材原句：We look forward to seeing you. 即时训练（建议用时：10分钟） 一、单项选择 1. If you ______ your address online, a stranger may use it one day. A. putting　B. to put　C. put　D. puts 2. The clerk asked me to ______ a message at the front desk before I left. A. leaving　B. leave　C. left　D. leaves 3. Customers are more ______ to answer a survey carefully when it is short. A. probable　B. possible　C. maybe　D. likely 4. The answers you get may not be as valuable ______ you expect. A. as　B. than　C. so　D. that 5. She said she ______ call me back if she found my suitcases. A. will　B. is　C. would　D. has 二、用所给词的适当形式填空 6. The new web page was ______ (create) by the team last month. 7. Please write down your ______ (person) information on this form. 8. He told me he ______ (leave) a message at my hotel the day before. 9. The number of lost items ______ (rise) during the Spring Festival travel rush. 10. If the survey is too long, customers will answer it ______ (honest) but without much energy. 【答案】 1.C　2.B　3.D　4.A　5.C　6.created　7.personal　8.had left　9.rises　10.honestly 【解析】 1. if 引导条件状语从句，从句用一般现在时表示将来，主语 you 后用动词原形 put，选 C。 2. ask sb. to do sth. 后接动词原形，leave a message 意为“留口信”，选 B。 3. be likely to do sth. 意为“很可能做某事”，是固定搭配，选 D。 4. not as ... as 用于同级比较的否定式，第二个 as 后接从句，选 A。 5. 主句为过去时，宾语从句表示过去的将来，用 would，选 C。 6. 网页是“被创建”的，was 后接过去分词 created。 7. 修饰名词 information 需要用形容词 personal。 8. 主句为过去时，从句动作发生在更早的时间，用过去完成时 had left。 9. 主语是 the number of ...，谓语用第三人称单数 rises。 10. 修饰动词 answer 需要用副词 honestly。 单元主题·提升训练 一、阅读理解 Have you ever met an online fortune-teller? Zhao Huan, a 35-year-old blogger, once asked three of them to judge each other’s phone numbers. The result was funny and worrying: numbers that one “master” called lucky were quickly called unlucky by another. “It is absurd, but it really happens online and has cheated many people,” Zhao said. Scams like this are built on small steps. The “master” first reads your number for free, then charges extra for a “lucky” one, or sells a product that is said to keep bad luck away. Some go much further. One of Zhao’s followers told him that her mother had paid 200,000 yuan to a so-called “spiritual teacher”. Many of these “teachers” are pushed by companies that hide who they really are, and the same faces turn up in different scams. Why do people believe them? Because the scammers are patient, and because they already know something about you. Once your name, phone number or address is out, a stranger can talk as if he were an old friend. That is why personal information matters so much. There is good news, too. China now offers an anti-fraud app. You can type in a suspicious message and it will tell you the risk and give you advice. You can also slow down, ask your family first, and never send money to a stranger. Knowing how a scam works is the first step to staying safe. As Zhao says, a little humour can also help: if we laugh at a trick, we are much less likely to fall for it. 1. What is the passage mainly about? A. How to become an online fortune-teller. B. Why some phone numbers are lucky. C. How online scams work and how to stay safe. D. How a blogger makes funny videos. 2. How do the “masters” make money? A. By charging extra for a “lucky” number. B. By giving free lessons to young people. C. By reporting scams to the police. D. By writing news reports about fraud. 3. What does the word “patient” in Paragraph 3 suggest about the scammers? A. They are kind to older people.　　B. They are too busy to answer questions. C. They are afraid of being caught.　　D. They are willing to wait and take small steps. 4. What can the anti-fraud app do? A. Send money to your family. B. Tell you the risk of a suspicious message. C. Sell products that keep bad luck away.　　D. Teach people how to tell fortunes. 5. What is the best title for the passage? A. Why Online Scams Work and How to Stay Safe B. A Blogger’s Funny Videos C. How to Make Friends Online D. The Best Way to Choose a Phone Number 【答案】1. C　2. A　3. D　4. B　5. A 【导语】本文是一篇说明文，以反诈博主赵欢的实验为例，说明网络骗局的常见套路，指出个人信息泄露是骗局得手的重要原因，并介绍国家反诈 App 等自我保护的方法。 【详解】1. 主旨大意题。全文围绕网络骗局的套路与自我保护的方法展开，因此选 C。 2. 细节理解题。第二段指出“大师”会为“吉利号码”额外收费，或兜售所谓能“转运”的产品，因此选 A。 3. 词义理解题。第三段说明骗子并不着急，而是一步步让受害者投入，patient 意为“有耐心的”，因此选 D。 4. 细节理解题。第四段提到把可疑信息输入反诈 App，它会告知风险并给出建议，因此选 B。 5. 标题归纳题。全文讲的是骗局为何得手以及如何自保，A 项概括最全面，因此选 A。 二、完形填空 Chen Lingling works at the lost and found center of Fuzhou Railway Station in Fujian province. She is 30 years old, and her job is to collect the things that passengers ____6____ behind, write them down and give them back to their owners. During the Spring Festival travel rush, she is ____7____ than ever. “Passengers lose all kinds of things,” she says. “Small ones like ID cards, water bottles, mobile phones and clothes, and large ones like backpacks and even ____8____.” In quiet weeks she handles 10 to 20 items a day, but during the travel rush the number ____9____ to 40 to 50. People leave things everywhere — in the waiting hall, on the train or on the platform. When an item ____10____ at her office, Chen examines it carefully to look for a clue about the owner. Sometimes she is lucky; sometimes she can only wait for a phone call. She writes down where the item was found and the train number, and then ____11____ the information to a mobile app so that passengers can find it more ____12____. The shelves in her office are full of everyday things. “It is like a grocery store,” she says with a ____13____. Last year Chen recorded more than 12,000 items, and things that nobody collects are kept for a year. Chen says she treats every item with ____14____, however small it looks. “A thing may be worth nothing,” she explains, “but to its owner it may be very ____15____.” 6. A. put　B. take　C. bring　D. leave 7. A. busier　B. happier　C. quieter　D. richer 8. A. tickets　B. magazines　C. suitcases　D. letters 9. A. falls　B. rises　C. turns　D. returns 10. A. arrives　B. leaves　C. hides　D. waits 11. A. adds　B. throws　C. hides　D. sends 12. A. slowly　B. easily　C. quietly　D. early 13. A. cry　B. worry　C. smile　D. question 14. A. anger　B. care　C. speed　D. noise 15. A. valuable　B. cheap　C. heavy　D. common 【答案】6. D　7. A　8. C　9. B　10. A　11. D　12. B　13. C　14. B　15. A 【导语】本文是一篇记叙文，讲述福州火车站失物招领处职员陈玲玲在春运期间登记、查找并归还旅客失物的故事，说明再小的物品对失主都可能很重要，平凡岗位同样需要耐心与责任心。 【详解】6. 她的工作是收集旅客“落下”的物品，leave behind 意为“遗留”，选 D。 7. 春运期间旅客遗失的物品明显增多，她比平时更忙，busier 意为“更忙的”，选 A。 8. 与前面的大件物品对应，手提箱是旅客容易遗失的大件物品，suitcases 意为“手提箱”，选 C。 9. 春运期间每天的数量由 10–20 件上升到 40–50 件，rises 意为“上升”，选 B。 10. 物品被送到她办公室时，她会仔细查看，arrives 意为“到达”，选 A。 11. 她把信息发送到手机应用上，sends 意为“发送”，选 D。 12. 上传信息是为了让旅客更容易找到失物，easily 意为“容易地”，选 B。 13. 她笑着说办公室像小超市，smile 意为“微笑”，选 C。 14. 无论物品多小，她都用心对待，care 意为“关心；用心”，选 B。 15. 物品本身也许不值钱，但对主人来说可能很贵重，valuable 意为“贵重的”，选 A。 三、写作 16. 假如你是李华。你的英国笔友 Peter 来信说，他最近常在网上收到陌生人的消息，还差点按对方的要求填了自己的住址，心里有些担心。请你给他写一封 80 词左右的电子邮件。 内容包括： 1. 对他的担心表示理解；2. 就保护个人信息提出两三条建议； 3. 表达祝愿。注意：不得出现真实信息，可适当增加细节。 【参考范文】 Dear Peter, I understand how you feel. It is wise to be careful when you are online. Here are some tips for you. First, never give your address or ID card number to a stranger. Second, do not open a link from someone you do not know. Third, if a message sounds too good to be true, just delete it and tell your family. I hope these ideas are helpful to you. Yours sincerely, Li Hua 【写作思路】按“表示理解—提出建议—表达祝愿”展开。首段回应对方的担心；第二段用 First / Second / Third 分条给出建议，每条建议都要具体、可操作；最后一句表达祝愿，并注意邮件格式。 【句式拓展】1. I understand how you feel. 用于回应对方的情绪，表示理解。 2. It is wise to ... 用于评价某种做法是否明智。 3. never give ... to ... / do not open ... 用于提出建议，祈使句简洁有力。 4. I hope these ideas are helpful to you. 用于结束建议类邮件并表达祝愿。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $