Unit 2 Duties at Work（期中复习课件）-2026-2027学年高二上学期《英语 服务类职业模块》（高教版第三版）

Unit 2 Duties at Work 期中复习课件 高教版第三版《英语 服务类职业模块》 VOCABULARY GRAMMAR READING · WRITING 目录 2 01 词汇积累·对折自测 02 句型夯实·语法梳理 03 单元主题·提升训练 Part 1 词汇积累·对折自测 重点单词 1—5 4 1. 扫描 scan Then Ben gets the passport with both hands, scans it, and gives it back to the guest. 2. deposit 押金；定金 The deposit is 200 dollars. How would you like to pay? 3. 刷（磁卡） swipe Thank you. I’ll swipe 200 dollars of pre-authorization as your deposit. 4. pre-authorization 预授权 Thank you. I’ll swipe 200 dollars of pre-authorization as your deposit. 5. （电子）输入 input Please input the password of your card. 重点单词 6—10 5 6. password 密码 Please input the password of your card. 7. 升级 update Our hotel has just updated the locking system. 8. unlock 开锁 9. 确认 confirm I ask the guest to pay for the deposit and sign her name to confirm. 10. scanner 扫描仪 I am familiar with office facilities, such as office software, scanners, printers, and many other electronic devices. 重点单词 11—15 6 11. 打印机 printer I am familiar with office facilities, such as office software, scanners, printers, and many other electronic devices. 12. arrangement 安排 Then I began to make some necessary arrangements for the meeting. 13. 文件 document First, I photocopied some documents to be used at the meeting. 14. agenda 议程 My boss Mr. Smith told me to print out a meeting agenda for him and invite some clients to the meeting on the following Monday. 15. 复印 photocopy First, I photocopied some documents to be used at the meeting. 重点单词 16—20 7 16. conference 会议 Then I prepared the conference room on the third floor. 17. 茶点饮料 refreshment There would be a break for refreshments at 3:00 p.m., so I ordered some cakes, drinks, and fruits to be delivered. 18. order 订购 There would be a break for refreshments at 3:00 p.m., so I ordered some cakes, drinks, and fruits to be delivered. 19. 预订 reservation I ask the guest’s name and check the reservation. 20. receptionist 接待员 You are a receptionist at the front desk. You receive the call and take the reservation. 重点单词 21—25 8 21. 行李员 bellman I ask a bellman to take the guest to her room. 22. luggage 行李 The bellman is helping with the guest’s luggage. 23. 护照 passport Then Ben gets the passport with both hands, scans it, and gives it back to the guest. 24. guest 客人 I greet the guest and ask whether she has made a reservation. 25. 房卡 key card Here’s your key card, Room 716. 重点单词 26—30 9 26. credit card 信用卡 27. 签名 sign I ask the guest to pay for the deposit and sign her name to confirm. 28. schedule 安排；预定 The meeting was scheduled at 1:00 p.m. 29. 场地 venue I called the clients one by one and told them the time and venue. 30. client 客户 I called the clients one by one and told them the time and venue. 重点单词 31—35 10 31. 名片 name card I arranged the guests’ seats and put their name cards on the conference table. 32. seat 座位 I arranged the guests’ seats and put their name cards on the conference table. 33. 递送 deliver I ordered some cakes, drinks, and fruits to be delivered. 34. facility 设施 I am familiar with office facilities, such as office software, scanners, printers, and many other electronic devices. 35. 部门 department My main duties are to work with other departments and give feedback to the boss. 重点单词 36—40 11 36. feedback 反馈 My main duties are to work with other departments and give feedback to the boss. 37. 职责 duty My main duties are to answer phone calls, send and answer emails, receive guests, keep records, make meeting or travel arrangements, prepare documents, work with other departments, and give feedback to the boss. 38. supervisor 主管 A supervisor in the workshop needs to be familiar with the operation of all machines. 39. 操作 operation A supervisor in the workshop needs to be familiar with the operation of all machines. 40. record 记录 My main duties are to answer phone calls, send and answer emails, receive guests, keep records, make meeting or travel arrangements, prepare documents, work with other departments, and give feedback to the boss. 重点单词 41—45 12 41. 投诉 complaint The shop assistant is listening to the customer’s complaint. 42. assistant 店员；助手 The shop assistant is welcoming the customer. 43. 代理人 agent The agent is booking a ticket for the customer. 44. tour 参观；旅行 The agent is planning a tour for the customer. 45. 洗衣 laundry 重点单词 46—50 13 46. housekeeping 客房服务 47. 账单 bill The waitress is bringing the bill. 48. workshop 车间 A supervisor in the workshop needs to be familiar with the operation of all machines. 49. 提前 advance 50. manager 经理 Mr. John Smith, manager of a company, is out on business. Part 1 重点短语 重点短语 1—5 15 1. 办理登记手续 check in I’m Ben. When I help a guest check in, I greet the guest and ask whether she has made a reservation. 2. locking system 锁闭系统 Our hotel has just updated the locking system. 3. 对……熟知 be familiar with A supervisor in the workshop needs to be familiar with the operation of all machines. 4. electronic device 电子设备 I am familiar with office facilities, such as office software, scanners, printers, and many other electronic devices. 5. 同声传译 simultaneous interpretation Since there would be some foreign guests at the meeting, I arranged for simultaneous interpretation. 重点短语 6—10 16 6. make notes 记笔记 In the afternoon, I sat in the meeting room and made notes. 7. 接受电话预订 take a phone reservation 8. do the laundry 洗衣服 9. 打扫客房 do housekeeping 10. offer bell service 提供行李服务 重点短语 11—15 17 11. 处理投诉 settle a complaint 12. welcome a guest 迎接客人 13. 结账退房 check out 14. front desk 前台 You are a receptionist at the front desk. You receive the call and take the reservation. 15. 房间号 room number You give the key cards to guests without telling them their room numbers. 重点短语 16—19 18 16. WeChat Pay 微信支付 17. 二维码 QR code 18. pay for the deposit 支付押金 I ask the guest to pay for the deposit and sign her name to confirm. 19. 做安排 make arrangements Then I began to make some necessary arrangements for the meeting. 重点短语 20—23 19 20. office software 办公软件 I am familiar with office facilities, such as office software, scanners, printers, and many other electronic devices. 21. 会议议程 meeting agenda My boss Mr. Smith told me to print out a meeting agenda for him and invite some clients to the meeting on the following Monday. 22. conference room 会议室 Then I prepared the conference room on the third floor. 23. 给出反馈 give feedback My main duties are to work with other departments and give feedback to the boss. 重点短语 24—27 20 24. work with other departments 与其他部门合作 My main duties are to work with other departments and give feedback to the boss. 25. 做差旅安排 make travel arrangements My main duties are to make meeting or travel arrangements and prepare documents. 26. single room 单人间 You call to make a reservation for a single room. 27. 移动支付 mobile payment Part 2 句型夯实·语法梳理 1. 前台接待与入住登记用语 22 欢迎客人时先问候，再询问是否有预订。 Welcome to our hotel. Do you have a reservation? 核对预订需要客人的姓名和护照号码。 May I have your name and passport number, please? I’ll check your reservation on the computer. 双手接过护照并扫描后归还客人，体现礼貌与专业。 Then Ben gets the passport with both hands, scans it, and gives it back to the guest. 教材原句：I greet the guest and ask whether she has made a reservation. 教材原句：I ask the guest’s name and check the reservation. 教材原句：I receive the guest’s passport, scan it, and give it back to the guest. 2. 押金与付款方式 23 酒店前台常需向客人说明押金金额并询问付款方式。 The deposit is 200 dollars. How would you like to pay? — By credit card. 刷卡预授权是酒店收取押金的常见方式。 I’ll swipe 200 dollars of pre-authorization as your deposit. 请客人输入密码是刷卡流程中不可缺少的一步。 Please input the password of your card. 在中国，扫码支付已经十分普遍。 In China, you can pay by scanning the QR code. 教材原句：The deposit is 200 dollars. How would you like to pay? 教材原句：Please input the password of your card. 3. 房卡、设施与服务用语 24 交付房卡时应同时告知客人房间号。 Here’s your key card, Room 716. 酒店刚升级了门锁系统，需要向客人说明开门方法。 Our hotel has just updated the locking system. Let me show you how to unlock the door. 客人常会询问早餐的时间与地点。 What is the time for breakfast? — It’s from 6:00 to 10:00 on the second floor. 行李员可以帮客人把行李送到房间。 I ask a bellman to take the guest to her room. 教材原句：Here’s your key card, Room 716. 教材原句：Our hotel has just updated the locking system. 教材原句：It’s from 6:00 to 10:00 on the second floor. 4. 秘书的岗位职责 25 秘书的主要职责包括接听电话、收发邮件、接待客人和保存记录。 My main duties are to answer phone calls, send and answer emails, receive guests, and keep records. 秘书还要熟悉办公设备，如办公软件、扫描仪和打印机。 I am familiar with office facilities, such as office software, scanners, printers, and many other electronic devices. 安排会议或差旅、准备文件、与其他部门合作也属于秘书的工作。 I also make meeting or travel arrangements, prepare documents, and work with other departments. 教材原句：I have three years of vocational training from Xinhua Vocational School. 教材原句：Now I work as a secretary in a car company. 5. 会议筹备与安排（一） 26 老板要求秘书打印会议议程并邀请客户。 My boss Mr. Smith told me to print out a meeting agenda for him and invite some clients to the meeting on the following Monday. 会议定于下午一点，秘书要逐一通知客户时间和地点。 The meeting was scheduled at 1:00 p.m. I called the clients one by one and told them the time and venue. 会前要复印文件、布置会议室并摆放桌牌。 First, I photocopied some documents to be used at the meeting. Then I prepared the conference room on the third floor and put the name cards on the conference table. 5. 会议筹备与安排（二） 27 有外宾参加时，需要提前安排同声传译。 Since there would be some foreign guests at the meeting, I arranged for simultaneous interpretation. 下午三点安排茶点休息，需要提前订购蛋糕、饮料和水果。 There would be a break for refreshments at 3:00 p.m., so I ordered some cakes, drinks, and fruits to be delivered. 教材原句：I arranged the guests’ seats and put their name cards on the conference table. 教材原句：In the afternoon, I sat in the meeting room and made notes. 6. 祈使句：岗位指令与操作提示 28 祈使句以动词原形开头，省略主语 you，用于发出指令、提出请求或给出提示。 Please input the password of your card. / Scan the QR code, please. 否定祈使句在动词原形前加 don’t 或 do not。 Don’t give the key cards to guests without telling them their room numbers. please 可置于句首或句末，使指令更礼貌。 Please show me your ID card. / Wait a moment, please. 教材原句：Please input the password of your card. 教材原句：You ask for proof of guests’ identification, such as their ID cards or passports. 7. 情态动词 can / may / should / need to（一） 29 May I ...? 用于礼貌地请求许可或主动提供服务。 May I have your ID card or passport? / May I help you with your luggage? should 表示“应该”，用于提出建议或说明岗位要求。 When working at the hotel front desk, you should check guests’ reservations on the computer. need to 表示“需要”，说明工作或流程上的要求。 7. 情态动词 can / may / should / need to（二） 30 You need to give your cellphone number when you make a reservation. be familiar with 表示“对……熟知”，常用于说明岗位技能要求。 A supervisor in the workshop needs to be familiar with the operation of all machines. 教材原句：A supervisor in the workshop needs to be familiar with the operation of all machines. 教材原句：You need to give your cellphone number. 8. have sth. done 与被动表达 31 have + 宾语 + 过去分词表示“使某事被做；请人做某事”。 I’d like to have the documents photocopied before the meeting. be + 过去分词表示被动，说明某事被安排或完成。 The meeting was scheduled at 1:00 p.m. order sth. to be delivered 表示“订购某物并让人送达”。 I ordered some cakes, drinks, and fruits to be delivered. 教材原句：The meeting was scheduled at 1:00 p.m. 教材原句：I ordered some cakes, drinks, and fruits to be delivered. 9. 职场职责与跨文化交际 32 在服务行业，不同岗位各司其职，又需要相互配合。 In the service industry, every position has its own duties, and the staff work with other departments. 中国的移动支付已十分普及，常用的有支付宝和微信支付。 Mobile payment is widely used in China, such as Alipay and WeChat Pay. 在欧美国家，人们仍然习惯使用信用卡付款。 In European and American countries, people are still used to paying by credit card. 教材原句：My main duties are to answer phone calls, send and answer emails, receive guests, keep records, make meeting or travel arrangements, prepare documents, work with other departments, and give feedback to the boss. 教材原句：It was a very busy day, but I was quite happy with my job. 即时训练（建议用时：10分钟） 33 1. The receptionist asked the guest to ______ her passport so that she could check the reservation. A. scanning B. to scan C. scan D. scanned 【答案】C 【解析】ask sb. to do sth. 后接动词原形，scan 表示“扫描”， 选 C。 2. The deposit is 800 yuan. How would you like to ______? A. pay B. cost C. spend D. take 【答案】A 【解析】How would you like to pay? 是询问付款方式的固定表达， 选 A。 即时训练（建议用时：10分钟） 34 3. Our hotel has just ______ the locking system, so please show the guest how to unlock the door. A. update B. updating C. to update D. updated 【答案】D 【解析】has just 后接过去分词构成现在完成时，updated 表示 “已经升级”，选 D。 4. A secretary needs to be familiar ______ office facilities such as scanners and printers. A. to B. with C. for D. at 【答案】B 【解析】be familiar with 意为“对……熟知”，是固定搭配，选 B。 即时训练（建议用时：10分钟） 35 5. Please ______ the password of your card before you sign your name. A. inputting B. to input C. input D. inputs 【答案】C 【解析】祈使句以动词原形开头，input 表示“输入”，选 C。 6. The meeting was ______ (schedule) at 1:00 p.m. on the following Monday. 【答案】scheduled 【解析】会议是“被安排”的，was 后接过去分词 scheduled。 即时训练（建议用时：10分钟） 36 7. The secretary made some necessary ______ (arrange) for the meeting. 【答案】arrangements 【解析】some necessary 后接名词复数，填 arrangements。 8. I ordered some cakes, drinks, and fruits ______ (deliver) to the conference room. 【答案】to be delivered 【解析】order sth. to be done 表示“订购某物并 让人送达”，填 to be delivered。 即时训练（建议用时：10分钟） 37 9. My main duties are ______ (answer) phone calls and receive guests. 【答案】to answer 【解析】be to do sth. 在此表示职责，填 to answer。 10. A good front desk clerk should confirm the guest’s ______ (reserve) politely. 【答案】reservation 【解析】形容词性物主代词 guest’s 后接名词，填 reservation。 Part 3 单元主题·提升训练 阅读理解（1—2） 39 语篇 Walk into many hotels in China today, and you may meet a new kind of worker: a robot. It rolls along the corridor, calls the lift by itself, and stops at the right door with a bag of food or a clean towel. These machines are already common. They deliver meals and small items, guide guests to the meeting room, and answer simple questions. Some hotels also use an AI voice system to pick up guest calls at night. One hotel group says it now handles about 70 percent of those calls. 1. What is the passage mainly about? A. Why hotels in China are closing. B. How to book a hotel room online. C. Why foreign visitors dislike robots. D. How robots are changing hotel work. 2. What can a robot do at a hotel according to the passage? A. Explain a bill in a warm voice. B. Carry a heavy box to a guest’s room. C. Notice that a guest looks tired. D. Solve a problem about a lost booking. 阅读理解（3—4） 40 语篇 Why do hotels use them? The work they do is repetitive and tiring. A robot can carry a heavy box to the tenth floor at two in the morning and never feel sleepy. It never forgets a room number. This saves staff a great deal of time. However, robots cannot do everything. A machine may deliver a towel, but it cannot notice that a guest looks tired or explain a bill in a warm voice. When a guest is angry about a lost booking, it is a person who listens, apologizes and finds a solution. Guests still judge a hotel by how they are treated. 3. What does the AI voice system help hotels do? A. Handle guest calls at night. B. Deliver food to the tenth floor. C. Clean the rooms in the morning. D. Teach guests how to use the lift. 4. What does the writer think robots cannot replace? A. Fast delivery. B. Night work. C. Care and communication. D. Record keeping. 阅读理解（5） 41 语篇 So the duties of a hotel worker are changing rather than disappearing. Repetitive tasks are moving to machines, while communication, problem-solving and a warm smile matter more than ever. Technology does not take away the human part of service; it makes it more important. 5. What is the best title for the passage? A. How to Travel in China B. Robots and the Changing Duties of Hotel Staff C. A Robot’s Daily Life D. Why Hotels Should Refuse Technology 阅读理解答案与解析 1—2 42 1. What is the passage mainly about? A. Why hotels in China are closing. B. How to book a hotel room online. C. Why foreign visitors dislike robots. D. How robots are changing hotel work. 【答案】D 【解析】主旨大意题。全文围绕机器人进入酒店后员工职责 发生的变化展开，因此选 D。 2. What can a robot do at a hotel according to the passage? A. Explain a bill in a warm voice. B. Carry a heavy box to a guest’s room. C. Notice that a guest looks tired. D. Solve a problem about a lost booking. 【答案】B 【解析】细节理解题。第三段指出机器人可以把重箱子送到十楼，因此 选 B。 阅读理解答案与解析 3—4 43 3. What does the AI voice system help hotels do? A. Handle guest calls at night. B. Deliver food to the tenth floor. C. Clean the rooms in the morning. D. Teach guests how to use the lift. 【答案】A 【解析】细节理解题。第二段提到 AI 语音系统可以在夜间接听客人电话， 因此选 A。 4. What does the writer think robots cannot replace? A. Fast delivery. B. Night work. C. Care and communication. D. Record keeping. 【答案】C 【解析】推理判断题。第四段说明机器人无法察觉客人疲惫，也无法用 温暖的语气解释账单，可见关怀与沟通不能由机器替代，因此选 C。 阅读理解答案与解析 5 44 5. What is the best title for the passage? A. How to Travel in China B. Robots and the Changing Duties of Hotel Staff C. A Robot’s Daily Life D. Why Hotels Should Refuse Technology 【答案】B 【解析】标题归纳题。全文讲的是机器人与酒店员工职责的变化，B 项 概括最全面，因此选 B。 Part 3 完形填空 完形填空：语篇与题目 6—10 46 语篇 Lin Na works as a home organizer at a community service center in Shanghai. Her job is to help people make their homes clean and ____6____. Last month, she was sent to the home of Grandma Chen, a woman of 78 who lived alone. The flat was ____7____ with things. Old newspapers, boxes and clothes filled every corner. When Lin Na suggested throwing some of them away, Grandma Chen became upset. “Everything here has a ____8____,” she said. “I can’t just lose them.” Lin Na did not argue. She sat down beside the old woman and asked her to ____9____ about each thing. A cup, a scarf, a photo — each one brought back a memory. Slowly, Grandma Chen began to ____10____. Together they chose the things she really loved and put the rest into boxes for others. 6. A. comfortable B. expensive C. silent D. dangerous 7. A. empty B. quiet C. crowded D. modern 8. A. price B. story C. rule D. number 9. A. worry B. forget C. complain D. talk 10. A. shout B. relax C. hurry D. refuse 完形填空：语篇与题目 11—15 47 语篇 It took them three days. When the work was finished, the flat was bright and ____11____, and the old woman could find her things easily. “You didn’t just tidy my home,” she said. “You listened to me.” Lin Na understood that a home organizer’s ____12____ is not only to arrange things. It is to ____13____ people’s needs and respect their feelings. Now she always begins a job by ____14____ first and moving boxes later. For her, the best part of the work is the ____15____ on a client’s face when the door opens onto a calm, tidy room. 11. A. dark B. noisy C. tidy D. empty 12. A. price B. duty C. rule D. ticket 13. A. understand B. avoid C. refuse D. copy 14. A. shouting B. waiting C. paying D. listening 15. A. smile B. bill C. mistake D. noise 完形填空答案与解析 6—10 48 6. A. comfortable B. expensive C. silent D. dangerous 【答案】A 【解析】整理收纳师的工作是让家变得干净舒适，comfortable 意为“舒适的”，选 A。 7. A. empty B. quiet C. crowded D. modern 【答案】C 【解析】老奶奶家中堆满旧报纸、箱子和衣服，crowded 意为“拥挤的”， 选 C。 8. A. price B. story C. rule D. number 【答案】B 【解析】老奶奶认为每样东西都有自己的故事，story 意为“故事”，选 B。 9. A. worry B. forget C. complain D. talk 【答案】D 【解析】林娜请老人讲讲每件物品的来历，talk about 意为“谈论”，选 D。 10. A. shout B. relax C. hurry D. refuse 【答案】B 【解析】老人慢慢放松下来，relax 意为“放松”，选 B。 完形填空答案与解析 11—15 49 11. A. dark B. noisy C. tidy D. empty 【答案】C 【解析】整理之后房间明亮整洁，tidy 意为“整洁的”，选 C。 12. A. price B. duty C. rule D. ticket 【答案】B 【解析】林娜意识到整理收纳师的职责不只是整理物品，duty 意为“职责”， 选 B。 13. A. understand B. avoid C. refuse D. copy 【答案】A 【解析】这份工作还要理解并尊重客户的感受，understand 意为“理解”， 选 A。 14. A. shouting B. waiting C. paying D. listening 【答案】D 【解析】她总是先倾听再动手整理，listening 意为“倾听”，选 D。 15. A. smile B. bill C. mistake D. noise 【答案】A 【解析】房间重新变得整洁时客户脸上的笑容最让她满足，smile 意为“微笑”， 选 A。 Part 3 写作 写作任务：An Email about My Job Duties 51 16. 假如你是职业学校学生李华，正在一家酒店的前台实习。请你给美国笔友 Chris 写一封 80 词 左右的电子邮件，介绍你的实习岗位职责以及你的收获。 内容包括： 1. 你的实习岗位和主要职责； 2. 一次让你印象深刻的经历； 3. 你对这份工作的认识和收获。 注意： 不得出现真实信息，可适当增加细节。 例文赏析与详解（一） 52 参考范文 Dear Chris, How are you? I’d like to tell you about my internship at a hotel. 写作思路与句式 开篇：说明写信目的，引出要介绍的岗位。 【写作思路】按“介绍实习岗位—说明主要 职责—举一次具体经历—总结认识与收获”展 开。首段点明写信目的；第二段介绍岗位职 责并举例，第三段说明对这份工作的理解； 最后礼貌收尾。 【句式拓展】1. I’d like to tell you about ... 用于引出要介绍的话题。 2. My duties are to ... and ... 用于说明岗 位职责。 例文赏析与详解（二） 53 参考范文 I work at the front desk. My duties are to check reservations, greet guests, help them check in, and answer their questions. Last week I helped a foreign guest whose booking was lost, and I found him a new room. 写作思路与句式 主体：说明主要职责，并讲述一次具体经历。 3. Last week I helped ... whose ... 用于叙述 一次具体经历。 例文赏析与详解（三） 54 参考范文 Now I understand that a front desk clerk does more than scan passports; patience and a warm smile matter just as much. Yours sincerely, Li Hua 写作思路与句式 结尾：总结对这份工作的认识与收获，并礼 貌结束邮件。 4. Now I understand that ... 用于总结自己 的认识与收获。 Thank you It was a very busy day, but I was quite happy with my job. $