Unit 2 Duties at Work（期中复习讲义）-2026-2027学年高二上学期《英语 服务类职业模块》（高教版第三版）（原卷版+解析版）

编写说明：2026-2027学年高二上学期《英语期中考点大串讲》以教材单元内容为基准，覆盖单元重点词汇、句型、语法、主题等核心考点，并紧密贴合职教高考真题题型，包括复习课件、讲义和模拟卷，旨在为学生提供全方位、高效的期中复习解决方案。 2026-2027学年高二上学期《英语期中考点大串讲》 Unit 2 Duties at Work 内容导航 词汇积累·对折自测 句型夯实·语法梳理 单元主题·提升训练 词汇积累·对折自测 （一）重点单词 序号 中文提示 英文答案 英文提示 中文答案 教材语境 1 扫描 scan Then Ben gets the passport with both hands, scans it, and gives it back to the guest. 2 押金；定金 deposit The deposit is 200 dollars. How would you like to pay? 3 刷（磁卡） swipe Thank you. I’ll swipe 200 dollars of pre-authorization as your deposit. 4 预授权 pre-authorization Thank you. I’ll swipe 200 dollars of pre-authorization as your deposit. 5 （电子）输入 input Please input the password of your card. 6 密码 password Please input the password of your card. 7 升级 update Our hotel has just updated the locking system. 8 开锁 unlock 9 确认 confirm I ask the guest to pay for the deposit and sign her name to confirm. 10 扫描仪 scanner I am familiar with office facilities, such as office software, scanners, printers, and many other electronic devices. 11 打印机 printer I am familiar with office facilities, such as office software, scanners, printers, and many other electronic devices. 12 安排 arrangement Then I began to make some necessary arrangements for the meeting. 13 文件 document First, I photocopied some documents to be used at the meeting. 14 议程 agenda My boss Mr. Smith told me to print out a meeting agenda for him and invite some clients to the meeting on the following Monday. 15 复印 photocopy First, I photocopied some documents to be used at the meeting. 16 会议 conference Then I prepared the conference room on the third floor. 17 茶点饮料 refreshment There would be a break for refreshments at 3:00 p.m., so I ordered some cakes, drinks, and fruits to be delivered. 18 订购 order There would be a break for refreshments at 3:00 p.m., so I ordered some cakes, drinks, and fruits to be delivered. 19 预订 reservation I ask the guest’s name and check the reservation. 20 接待员 receptionist You are a receptionist at the front desk. You receive the call and take the reservation. 21 行李员 bellman I ask a bellman to take the guest to her room. 22 行李 luggage The bellman is helping with the guest’s luggage. 23 护照 passport Then Ben gets the passport with both hands, scans it, and gives it back to the guest. 24 客人 guest I greet the guest and ask whether she has made a reservation. 25 房卡 key card Here’s your key card, Room 716. 26 信用卡 credit card 27 签名 sign I ask the guest to pay for the deposit and sign her name to confirm. 28 安排；预定 schedule The meeting was scheduled at 1:00 p.m. 29 场地 venue I called the clients one by one and told them the time and venue. 30 客户 client I called the clients one by one and told them the time and venue. 31 名片 name card I arranged the guests’ seats and put their name cards on the conference table. 32 座位 seat I arranged the guests’ seats and put their name cards on the conference table. 33 递送 deliver I ordered some cakes, drinks, and fruits to be delivered. 34 设施 facility I am familiar with office facilities, such as office software, scanners, printers, and many other electronic devices. 35 部门 department My main duties are to work with other departments and give feedback to the boss. 36 反馈 feedback My main duties are to work with other departments and give feedback to the boss. 37 职责 duty My main duties are to answer phone calls, send and answer emails, receive guests, keep records, make meeting or travel arrangements, prepare documents, work with other departments, and give feedback to the boss. 38 主管 supervisor A supervisor in the workshop needs to be familiar with the operation of all machines. 39 操作 operation A supervisor in the workshop needs to be familiar with the operation of all machines. 40 记录 record My main duties are to answer phone calls, send and answer emails, receive guests, keep records, make meeting or travel arrangements, prepare documents, work with other departments, and give feedback to the boss. 41 投诉 complaint The shop assistant is listening to the customer’s complaint. 42 店员；助手 assistant The shop assistant is welcoming the customer. 43 代理人 agent The agent is booking a ticket for the customer. 44 参观；旅行 tour The agent is planning a tour for the customer. 45 洗衣 laundry 46 客房服务 housekeeping 47 账单 bill The waitress is bringing the bill. 48 车间 workshop A supervisor in the workshop needs to be familiar with the operation of all machines. 49 提前 advance 50 经理 manager Mr. John Smith, manager of a company, is out on business. （二）重点短语 序号 中文提示 英文答案 英文提示 中文答案 教材语境 1 办理登记手续 check in I’m Ben. When I help a guest check in, I greet the guest and ask whether she has made a reservation. 2 锁闭系统 locking system Our hotel has just updated the locking system. 3 对……熟知 be familiar with A supervisor in the workshop needs to be familiar with the operation of all machines. 4 电子设备 electronic device I am familiar with office facilities, such as office software, scanners, printers, and many other electronic devices. 5 同声传译 simultaneous interpretation Since there would be some foreign guests at the meeting, I arranged for simultaneous interpretation. 6 记笔记 make notes In the afternoon, I sat in the meeting room and made notes. 7 接受电话预订 take a phone reservation 8 洗衣服 do the laundry 9 打扫客房 do housekeeping 10 提供行李服务 offer bell service 11 处理投诉 settle a complaint 12 迎接客人 welcome a guest 13 结账退房 check out 14 前台 front desk You are a receptionist at the front desk. You receive the call and take the reservation. 15 房间号 room number You give the key cards to guests without telling them their room numbers. 16 微信支付 WeChat Pay 17 二维码 QR code 18 支付押金 pay for the deposit I ask the guest to pay for the deposit and sign her name to confirm. 19 做安排 make arrangements Then I began to make some necessary arrangements for the meeting. 20 办公软件 office software I am familiar with office facilities, such as office software, scanners, printers, and many other electronic devices. 21 会议议程 meeting agenda My boss Mr. Smith told me to print out a meeting agenda for him and invite some clients to the meeting on the following Monday. 22 会议室 conference room Then I prepared the conference room on the third floor. 23 给出反馈 give feedback My main duties are to work with other departments and give feedback to the boss. 24 与其他部门合作 work with other departments My main duties are to work with other departments and give feedback to the boss. 25 做差旅安排 make travel arrangements My main duties are to make meeting or travel arrangements and prepare documents. 26 单人间 single room You call to make a reservation for a single room. 27 移动支付 mobile payment 句型夯实·语法梳理 1. 前台接待与入住登记用语 欢迎客人时先问候，再询问是否有预订。 Welcome to our hotel. Do you have a reservation? 核对预订需要客人的姓名和护照号码。 May I have your name and passport number, please? I’ll check your reservation on the computer. 双手接过护照并扫描后归还客人，体现礼貌与专业。 Then Ben gets the passport with both hands, scans it, and gives it back to the guest. 教材原句：I greet the guest and ask whether she has made a reservation. 教材原句：I ask the guest’s name and check the reservation. 教材原句：I receive the guest’s passport, scan it, and give it back to the guest. 2. 押金与付款方式 酒店前台常需向客人说明押金金额并询问付款方式。 The deposit is 200 dollars. How would you like to pay? — By credit card. 刷卡预授权是酒店收取押金的常见方式。 I’ll swipe 200 dollars of pre-authorization as your deposit. 请客人输入密码是刷卡流程中不可缺少的一步。 Please input the password of your card. 在中国，扫码支付已经十分普遍。 In China, you can pay by scanning the QR code. 教材原句：The deposit is 200 dollars. How would you like to pay? 教材原句：Please input the password of your card. 3. 房卡、设施与服务用语 交付房卡时应同时告知客人房间号。 Here’s your key card, Room 716. 酒店刚升级了门锁系统，需要向客人说明开门方法。 Our hotel has just updated the locking system. Let me show you how to unlock the door. 客人常会询问早餐的时间与地点。 What is the time for breakfast? — It’s from 6:00 to 10:00 on the second floor. 行李员可以帮客人把行李送到房间。 I ask a bellman to take the guest to her room. 教材原句：Here’s your key card, Room 716. 教材原句：Our hotel has just updated the locking system. 教材原句：It’s from 6:00 to 10:00 on the second floor. 4. 秘书的岗位职责 秘书的主要职责包括接听电话、收发邮件、接待客人和保存记录。 My main duties are to answer phone calls, send and answer emails, receive guests, and keep records. 秘书还要熟悉办公设备，如办公软件、扫描仪和打印机。 I am familiar with office facilities, such as office software, scanners, printers, and many other electronic devices. 安排会议或差旅、准备文件、与其他部门合作也属于秘书的工作。 I also make meeting or travel arrangements, prepare documents, and work with other departments. 教材原句：I have three years of vocational training from Xinhua Vocational School. 教材原句：Now I work as a secretary in a car company. 5. 会议筹备与安排 老板要求秘书打印会议议程并邀请客户。 My boss Mr. Smith told me to print out a meeting agenda for him and invite some clients to the meeting on the following Monday. 会议定于下午一点，秘书要逐一通知客户时间和地点。 The meeting was scheduled at 1:00 p.m. I called the clients one by one and told them the time and venue. 会前要复印文件、布置会议室并摆放桌牌。 First, I photocopied some documents to be used at the meeting. Then I prepared the conference room on the third floor and put the name cards on the conference table. 有外宾参加时，需要提前安排同声传译。 Since there would be some foreign guests at the meeting, I arranged for simultaneous interpretation. 下午三点安排茶点休息，需要提前订购蛋糕、饮料和水果。 There would be a break for refreshments at 3:00 p.m., so I ordered some cakes, drinks, and fruits to be delivered. 教材原句：I arranged the guests’ seats and put their name cards on the conference table. 教材原句：In the afternoon, I sat in the meeting room and made notes. 6. 祈使句：岗位指令与操作提示 祈使句以动词原形开头，省略主语 you，用于发出指令、提出请求或给出提示。 Please input the password of your card. / Scan the QR code, please. 否定祈使句在动词原形前加 don’t 或 do not。 Don’t give the key cards to guests without telling them their room numbers. please 可置于句首或句末，使指令更礼貌。 Please show me your ID card. / Wait a moment, please. 教材原句：Please input the password of your card. 教材原句：You ask for proof of guests’ identification, such as their ID cards or passports. 7. 情态动词 can / may / should / need to May I ...? 用于礼貌地请求许可或主动提供服务。 May I have your ID card or passport? / May I help you with your luggage? should 表示“应该”，用于提出建议或说明岗位要求。 When working at the hotel front desk, you should check guests’ reservations on the computer. need to 表示“需要”，说明工作或流程上的要求。 You need to give your cellphone number when you make a reservation. be familiar with 表示“对……熟知”，常用于说明岗位技能要求。 A supervisor in the workshop needs to be familiar with the operation of all machines. 教材原句：A supervisor in the workshop needs to be familiar with the operation of all machines. 教材原句：You need to give your cellphone number. 8. have sth. done 与被动表达 have + 宾语 + 过去分词表示“使某事被做；请人做某事”。 I’d like to have the documents photocopied before the meeting. be + 过去分词表示被动，说明某事被安排或完成。 The meeting was scheduled at 1:00 p.m. order sth. to be delivered 表示“订购某物并让人送达”。 I ordered some cakes, drinks, and fruits to be delivered. 教材原句：The meeting was scheduled at 1:00 p.m. 教材原句：I ordered some cakes, drinks, and fruits to be delivered. 9. 职场职责与跨文化交际 在服务行业，不同岗位各司其职，又需要相互配合。 In the service industry, every position has its own duties, and the staff work with other departments. 中国的移动支付已十分普及，常用的有支付宝和微信支付。 Mobile payment is widely used in China, such as Alipay and WeChat Pay. 在欧美国家，人们仍然习惯使用信用卡付款。 In European and American countries, people are still used to paying by credit card. 教材原句：My main duties are to answer phone calls, send and answer emails, receive guests, keep records, make meeting or travel arrangements, prepare documents, work with other departments, and give feedback to the boss. 教材原句：It was a very busy day, but I was quite happy with my job. 即时训练（建议用时：10分钟） 一、单项选择 1. The receptionist asked the guest to ______ her passport so that she could check the reservation. A. scanning　B. to scan　C. scan　D. scanned 2. The deposit is 800 yuan. How would you like to ______? A. pay　B. cost　C. spend　D. take 3. Our hotel has just ______ the locking system, so please show the guest how to unlock the door. A. update　B. updating　C. to update　D. updated 4. A secretary needs to be familiar ______ office facilities such as scanners and printers. A. to　B. with　C. for　D. at 5. Please ______ the password of your card before you sign your name. A. inputting　B. to input　C. input　D. inputs 二、用所给词的适当形式填空 6. The meeting was ______ (schedule) at 1:00 p.m. on the following Monday. 7. The secretary made some necessary ______ (arrange) for the meeting. 8. I ordered some cakes, drinks, and fruits ______ (deliver) to the conference room. 9. My main duties are ______ (answer) phone calls and receive guests. 10. A good front desk clerk should confirm the guest’s ______ (reserve) politely. 单元主题·提升训练 一、阅读理解 Walk into many hotels in China today, and you may meet a new kind of worker: a robot. It rolls along the corridor, calls the lift by itself, and stops at the right door with a bag of food or a clean towel. These machines are already common. They deliver meals and small items, guide guests to the meeting room, and answer simple questions. Some hotels also use an AI voice system to pick up guest calls at night. One hotel group says it now handles about 70 percent of those calls. Why do hotels use them? The work they do is repetitive and tiring. A robot can carry a heavy box to the tenth floor at two in the morning and never feel sleepy. It never forgets a room number. This saves staff a great deal of time. However, robots cannot do everything. A machine may deliver a towel, but it cannot notice that a guest looks tired or explain a bill in a warm voice. When a guest is angry about a lost booking, it is a person who listens, apologizes and finds a solution. Guests still judge a hotel by how they are treated. So the duties of a hotel worker are changing rather than disappearing. Repetitive tasks are moving to machines, while communication, problem-solving and a warm smile matter more than ever. Technology does not take away the human part of service; it makes it more important. 1. What is the passage mainly about? A. Why hotels in China are closing. B. How to book a hotel room online. C. Why foreign visitors dislike robots. D. How robots are changing hotel work. 2. What can a robot do at a hotel according to the passage? A. Explain a bill in a warm voice. B. Carry a heavy box to a guest’s room. C. Notice that a guest looks tired. D. Solve a problem about a lost booking. 3. What does the AI voice system help hotels do? A. Handle guest calls at night.　　B. Deliver food to the tenth floor. C. Clean the rooms in the morning.　　D. Teach guests how to use the lift. 4. What does the writer think robots cannot replace? A. Fast delivery. B. Night work. C. Care and communication.　　D. Record keeping. 5. What is the best title for the passage? A. How to Travel in China B. Robots and the Changing Duties of Hotel Staff C. A Robot’s Daily Life D. Why Hotels Should Refuse Technology 二、完形填空 Lin Na works as a home organizer at a community service center in Shanghai. Her job is to help people make their homes clean and ____6____. Last month, she was sent to the home of Grandma Chen, a woman of 78 who lived alone. The flat was ____7____ with things. Old newspapers, boxes and clothes filled every corner. When Lin Na suggested throwing some of them away, Grandma Chen became upset. “Everything here has a ____8____,” she said. “I can’t just lose them.” Lin Na did not argue. She sat down beside the old woman and asked her to ____9____ about each thing. A cup, a scarf, a photo — each one brought back a memory. Slowly, Grandma Chen began to ____10____. Together they chose the things she really loved and put the rest into boxes for others. It took them three days. When the work was finished, the flat was bright and ____11____, and the old woman could find her things easily. “You didn’t just tidy my home,” she said. “You listened to me.” Lin Na understood that a home organizer’s ____12____ is not only to arrange things. It is to ____13____ people’s needs and respect their feelings. Now she always begins a job by ____14____ first and moving boxes later. For her, the best part of the work is the ____15____ on a client’s face when the door opens onto a calm, tidy room. 6. A. comfortable　B. expensive　C. silent　D. dangerous 7. A. empty　B. quiet　C. crowded　D. modern 8. A. price　B. story　C. rule　D. number 9. A. worry　B. forget　C. complain　D. talk 10. A. shout　B. relax　C. hurry　D. refuse 11. A. dark　B. noisy　C. tidy　D. empty 12. A. price　B. duty　C. rule　D. ticket 13. A. understand　B. avoid　C. refuse　D. copy 14. A. shouting　B. waiting　C. paying　D. listening 15. A. smile　B. bill　C. mistake　D. noise 三、写作 16. 假如你是职业学校学生李华，正在一家酒店的前台实习。请你给美国笔友 Chris 写一封 80 词左右的电子邮件，介绍你的实习岗位职责以及你的收获。 内容包括： 1. 你的实习岗位和主要职责；2. 一次让你印象深刻的经历； 3. 你对这份工作的认识和收获。注意：不得出现真实信息，可适当增加细节。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $ 编写说明：2026-2027学年高二上学期《英语期中考点大串讲》以教材单元内容为基准，覆盖单元重点词汇、句型、语法、主题等核心考点，并紧密贴合职教高考真题题型，包括复习课件、讲义和模拟卷，旨在为学生提供全方位、高效的期中复习解决方案。 2026-2027学年高二上学期《英语期中考点大串讲》 Unit 2 Duties at Work 内容导航 词汇积累·对折自测 句型夯实·语法梳理 单元主题·提升训练 词汇积累·对折自测 （一）重点单词 序号 中文提示 英文答案 英文提示 中文答案 教材语境 1 扫描 scan scan 扫描 Then Ben gets the passport with both hands, scans it, and gives it back to the guest. 2 押金；定金 deposit deposit 押金；定金 The deposit is 200 dollars. How would you like to pay? 3 刷（磁卡） swipe swipe 刷（磁卡） Thank you. I’ll swipe 200 dollars of pre-authorization as your deposit. 4 预授权 pre-authorization pre-authorization 预授权 Thank you. I’ll swipe 200 dollars of pre-authorization as your deposit. 5 （电子）输入 input input （电子）输入 Please input the password of your card. 6 密码 password password 密码 Please input the password of your card. 7 升级 update update 升级 Our hotel has just updated the locking system. 8 开锁 unlock unlock 开锁 9 确认 confirm confirm 确认 I ask the guest to pay for the deposit and sign her name to confirm. 10 扫描仪 scanner scanner 扫描仪 I am familiar with office facilities, such as office software, scanners, printers, and many other electronic devices. 11 打印机 printer printer 打印机 I am familiar with office facilities, such as office software, scanners, printers, and many other electronic devices. 12 安排 arrangement arrangement 安排 Then I began to make some necessary arrangements for the meeting. 13 文件 document document 文件 First, I photocopied some documents to be used at the meeting. 14 议程 agenda agenda 议程 My boss Mr. Smith told me to print out a meeting agenda for him and invite some clients to the meeting on the following Monday. 15 复印 photocopy photocopy 复印 First, I photocopied some documents to be used at the meeting. 16 会议 conference conference 会议 Then I prepared the conference room on the third floor. 17 茶点饮料 refreshment refreshment 茶点饮料 There would be a break for refreshments at 3:00 p.m., so I ordered some cakes, drinks, and fruits to be delivered. 18 订购 order order 订购 There would be a break for refreshments at 3:00 p.m., so I ordered some cakes, drinks, and fruits to be delivered. 19 预订 reservation reservation 预订 I ask the guest’s name and check the reservation. 20 接待员 receptionist receptionist 接待员 You are a receptionist at the front desk. You receive the call and take the reservation. 21 行李员 bellman bellman 行李员 I ask a bellman to take the guest to her room. 22 行李 luggage luggage 行李 The bellman is helping with the guest’s luggage. 23 护照 passport passport 护照 Then Ben gets the passport with both hands, scans it, and gives it back to the guest. 24 客人 guest guest 客人 I greet the guest and ask whether she has made a reservation. 25 房卡 key card key card 房卡 Here’s your key card, Room 716. 26 信用卡 credit card credit card 信用卡 27 签名 sign sign 签名 I ask the guest to pay for the deposit and sign her name to confirm. 28 安排；预定 schedule schedule 安排；预定 The meeting was scheduled at 1:00 p.m. 29 场地 venue venue 场地 I called the clients one by one and told them the time and venue. 30 客户 client client 客户 I called the clients one by one and told them the time and venue. 31 名片 name card name card 名片 I arranged the guests’ seats and put their name cards on the conference table. 32 座位 seat seat 座位 I arranged the guests’ seats and put their name cards on the conference table. 33 递送 deliver deliver 递送 I ordered some cakes, drinks, and fruits to be delivered. 34 设施 facility facility 设施 I am familiar with office facilities, such as office software, scanners, printers, and many other electronic devices. 35 部门 department department 部门 My main duties are to work with other departments and give feedback to the boss. 36 反馈 feedback feedback 反馈 My main duties are to work with other departments and give feedback to the boss. 37 职责 duty duty 职责 My main duties are to answer phone calls, send and answer emails, receive guests, keep records, make meeting or travel arrangements, prepare documents, work with other departments, and give feedback to the boss. 38 主管 supervisor supervisor 主管 A supervisor in the workshop needs to be familiar with the operation of all machines. 39 操作 operation operation 操作 A supervisor in the workshop needs to be familiar with the operation of all machines. 40 记录 record record 记录 My main duties are to answer phone calls, send and answer emails, receive guests, keep records, make meeting or travel arrangements, prepare documents, work with other departments, and give feedback to the boss. 41 投诉 complaint complaint 投诉 The shop assistant is listening to the customer’s complaint. 42 店员；助手 assistant assistant 店员；助手 The shop assistant is welcoming the customer. 43 代理人 agent agent 代理人 The agent is booking a ticket for the customer. 44 参观；旅行 tour tour 参观；旅行 The agent is planning a tour for the customer. 45 洗衣 laundry laundry 洗衣 46 客房服务 housekeeping housekeeping 客房服务 47 账单 bill bill 账单 The waitress is bringing the bill. 48 车间 workshop workshop 车间 A supervisor in the workshop needs to be familiar with the operation of all machines. 49 提前 advance advance 提前 50 经理 manager manager 经理 Mr. John Smith, manager of a company, is out on business. （二）重点短语 序号 中文提示 英文答案 英文提示 中文答案 教材语境 1 办理登记手续 check in check in 办理登记手续 I’m Ben. When I help a guest check in, I greet the guest and ask whether she has made a reservation. 2 锁闭系统 locking system locking system 锁闭系统 Our hotel has just updated the locking system. 3 对……熟知 be familiar with be familiar with 对……熟知 A supervisor in the workshop needs to be familiar with the operation of all machines. 4 电子设备 electronic device electronic device 电子设备 I am familiar with office facilities, such as office software, scanners, printers, and many other electronic devices. 5 同声传译 simultaneous interpretation simultaneous interpretation 同声传译 Since there would be some foreign guests at the meeting, I arranged for simultaneous interpretation. 6 记笔记 make notes make notes 记笔记 In the afternoon, I sat in the meeting room and made notes. 7 接受电话预订 take a phone reservation take a phone reservation 接受电话预订 8 洗衣服 do the laundry do the laundry 洗衣服 9 打扫客房 do housekeeping do housekeeping 打扫客房 10 提供行李服务 offer bell service offer bell service 提供行李服务 11 处理投诉 settle a complaint settle a complaint 处理投诉 12 迎接客人 welcome a guest welcome a guest 迎接客人 13 结账退房 check out check out 结账退房 14 前台 front desk front desk 前台 You are a receptionist at the front desk. You receive the call and take the reservation. 15 房间号 room number room number 房间号 You give the key cards to guests without telling them their room numbers. 16 微信支付 WeChat Pay WeChat Pay 微信支付 17 二维码 QR code QR code 二维码 18 支付押金 pay for the deposit pay for the deposit 支付押金 I ask the guest to pay for the deposit and sign her name to confirm. 19 做安排 make arrangements make arrangements 做安排 Then I began to make some necessary arrangements for the meeting. 20 办公软件 office software office software 办公软件 I am familiar with office facilities, such as office software, scanners, printers, and many other electronic devices. 21 会议议程 meeting agenda meeting agenda 会议议程 My boss Mr. Smith told me to print out a meeting agenda for him and invite some clients to the meeting on the following Monday. 22 会议室 conference room conference room 会议室 Then I prepared the conference room on the third floor. 23 给出反馈 give feedback give feedback 给出反馈 My main duties are to work with other departments and give feedback to the boss. 24 与其他部门合作 work with other departments work with other departments 与其他部门合作 My main duties are to work with other departments and give feedback to the boss. 25 做差旅安排 make travel arrangements make travel arrangements 做差旅安排 My main duties are to make meeting or travel arrangements and prepare documents. 26 单人间 single room single room 单人间 You call to make a reservation for a single room. 27 移动支付 mobile payment mobile payment 移动支付 句型夯实·语法梳理 1. 前台接待与入住登记用语 欢迎客人时先问候，再询问是否有预订。 Welcome to our hotel. Do you have a reservation? 核对预订需要客人的姓名和护照号码。 May I have your name and passport number, please? I’ll check your reservation on the computer. 双手接过护照并扫描后归还客人，体现礼貌与专业。 Then Ben gets the passport with both hands, scans it, and gives it back to the guest. 教材原句：I greet the guest and ask whether she has made a reservation. 教材原句：I ask the guest’s name and check the reservation. 教材原句：I receive the guest’s passport, scan it, and give it back to the guest. 2. 押金与付款方式 酒店前台常需向客人说明押金金额并询问付款方式。 The deposit is 200 dollars. How would you like to pay? — By credit card. 刷卡预授权是酒店收取押金的常见方式。 I’ll swipe 200 dollars of pre-authorization as your deposit. 请客人输入密码是刷卡流程中不可缺少的一步。 Please input the password of your card. 在中国，扫码支付已经十分普遍。 In China, you can pay by scanning the QR code. 教材原句：The deposit is 200 dollars. How would you like to pay? 教材原句：Please input the password of your card. 3. 房卡、设施与服务用语 交付房卡时应同时告知客人房间号。 Here’s your key card, Room 716. 酒店刚升级了门锁系统，需要向客人说明开门方法。 Our hotel has just updated the locking system. Let me show you how to unlock the door. 客人常会询问早餐的时间与地点。 What is the time for breakfast? — It’s from 6:00 to 10:00 on the second floor. 行李员可以帮客人把行李送到房间。 I ask a bellman to take the guest to her room. 教材原句：Here’s your key card, Room 716. 教材原句：Our hotel has just updated the locking system. 教材原句：It’s from 6:00 to 10:00 on the second floor. 4. 秘书的岗位职责 秘书的主要职责包括接听电话、收发邮件、接待客人和保存记录。 My main duties are to answer phone calls, send and answer emails, receive guests, and keep records. 秘书还要熟悉办公设备，如办公软件、扫描仪和打印机。 I am familiar with office facilities, such as office software, scanners, printers, and many other electronic devices. 安排会议或差旅、准备文件、与其他部门合作也属于秘书的工作。 I also make meeting or travel arrangements, prepare documents, and work with other departments. 教材原句：I have three years of vocational training from Xinhua Vocational School. 教材原句：Now I work as a secretary in a car company. 5. 会议筹备与安排 老板要求秘书打印会议议程并邀请客户。 My boss Mr. Smith told me to print out a meeting agenda for him and invite some clients to the meeting on the following Monday. 会议定于下午一点，秘书要逐一通知客户时间和地点。 The meeting was scheduled at 1:00 p.m. I called the clients one by one and told them the time and venue. 会前要复印文件、布置会议室并摆放桌牌。 First, I photocopied some documents to be used at the meeting. Then I prepared the conference room on the third floor and put the name cards on the conference table. 有外宾参加时，需要提前安排同声传译。 Since there would be some foreign guests at the meeting, I arranged for simultaneous interpretation. 下午三点安排茶点休息，需要提前订购蛋糕、饮料和水果。 There would be a break for refreshments at 3:00 p.m., so I ordered some cakes, drinks, and fruits to be delivered. 教材原句：I arranged the guests’ seats and put their name cards on the conference table. 教材原句：In the afternoon, I sat in the meeting room and made notes. 6. 祈使句：岗位指令与操作提示 祈使句以动词原形开头，省略主语 you，用于发出指令、提出请求或给出提示。 Please input the password of your card. / Scan the QR code, please. 否定祈使句在动词原形前加 don’t 或 do not。 Don’t give the key cards to guests without telling them their room numbers. please 可置于句首或句末，使指令更礼貌。 Please show me your ID card. / Wait a moment, please. 教材原句：Please input the password of your card. 教材原句：You ask for proof of guests’ identification, such as their ID cards or passports. 7. 情态动词 can / may / should / need to May I ...? 用于礼貌地请求许可或主动提供服务。 May I have your ID card or passport? / May I help you with your luggage? should 表示“应该”，用于提出建议或说明岗位要求。 When working at the hotel front desk, you should check guests’ reservations on the computer. need to 表示“需要”，说明工作或流程上的要求。 You need to give your cellphone number when you make a reservation. be familiar with 表示“对……熟知”，常用于说明岗位技能要求。 A supervisor in the workshop needs to be familiar with the operation of all machines. 教材原句：A supervisor in the workshop needs to be familiar with the operation of all machines. 教材原句：You need to give your cellphone number. 8. have sth. done 与被动表达 have + 宾语 + 过去分词表示“使某事被做；请人做某事”。 I’d like to have the documents photocopied before the meeting. be + 过去分词表示被动，说明某事被安排或完成。 The meeting was scheduled at 1:00 p.m. order sth. to be delivered 表示“订购某物并让人送达”。 I ordered some cakes, drinks, and fruits to be delivered. 教材原句：The meeting was scheduled at 1:00 p.m. 教材原句：I ordered some cakes, drinks, and fruits to be delivered. 9. 职场职责与跨文化交际 在服务行业，不同岗位各司其职，又需要相互配合。 In the service industry, every position has its own duties, and the staff work with other departments. 中国的移动支付已十分普及，常用的有支付宝和微信支付。 Mobile payment is widely used in China, such as Alipay and WeChat Pay. 在欧美国家，人们仍然习惯使用信用卡付款。 In European and American countries, people are still used to paying by credit card. 教材原句：My main duties are to answer phone calls, send and answer emails, receive guests, keep records, make meeting or travel arrangements, prepare documents, work with other departments, and give feedback to the boss. 教材原句：It was a very busy day, but I was quite happy with my job. 即时训练（建议用时：10分钟） 一、单项选择 1. The receptionist asked the guest to ______ her passport so that she could check the reservation. A. scanning　B. to scan　C. scan　D. scanned 2. The deposit is 800 yuan. How would you like to ______? A. pay　B. cost　C. spend　D. take 3. Our hotel has just ______ the locking system, so please show the guest how to unlock the door. A. update　B. updating　C. to update　D. updated 4. A secretary needs to be familiar ______ office facilities such as scanners and printers. A. to　B. with　C. for　D. at 5. Please ______ the password of your card before you sign your name. A. inputting　B. to input　C. input　D. inputs 二、用所给词的适当形式填空 6. The meeting was ______ (schedule) at 1:00 p.m. on the following Monday. 7. The secretary made some necessary ______ (arrange) for the meeting. 8. I ordered some cakes, drinks, and fruits ______ (deliver) to the conference room. 9. My main duties are ______ (answer) phone calls and receive guests. 10. A good front desk clerk should confirm the guest’s ______ (reserve) politely. 【答案】 1.C　2.A　3.D　4.B　5.C　6.scheduled　7.arrangements　8.to be delivered　9.to answer　10.reservation 【解析】 1. ask sb. to do sth. 后接动词原形，scan 表示“扫描”，选 C。 2. How would you like to pay? 是询问付款方式的固定表达，选 A。 3. has just 后接过去分词构成现在完成时，updated 表示“已经升级”，选 D。 4. be familiar with 意为“对……熟知”，是固定搭配，选 B。 5. 祈使句以动词原形开头，input 表示“输入”，选 C。 6. 会议是“被安排”的，was 后接过去分词 scheduled。 7. some necessary 后接名词复数，填 arrangements。 8. order sth. to be done 表示“订购某物并让人送达”，填 to be delivered。 9. be to do sth. 在此表示职责，填 to answer。 10. 形容词性物主代词 guest’s 后接名词，填 reservation。 单元主题·提升训练 一、阅读理解 Walk into many hotels in China today, and you may meet a new kind of worker: a robot. It rolls along the corridor, calls the lift by itself, and stops at the right door with a bag of food or a clean towel. These machines are already common. They deliver meals and small items, guide guests to the meeting room, and answer simple questions. Some hotels also use an AI voice system to pick up guest calls at night. One hotel group says it now handles about 70 percent of those calls. Why do hotels use them? The work they do is repetitive and tiring. A robot can carry a heavy box to the tenth floor at two in the morning and never feel sleepy. It never forgets a room number. This saves staff a great deal of time. However, robots cannot do everything. A machine may deliver a towel, but it cannot notice that a guest looks tired or explain a bill in a warm voice. When a guest is angry about a lost booking, it is a person who listens, apologizes and finds a solution. Guests still judge a hotel by how they are treated. So the duties of a hotel worker are changing rather than disappearing. Repetitive tasks are moving to machines, while communication, problem-solving and a warm smile matter more than ever. Technology does not take away the human part of service; it makes it more important. 1. What is the passage mainly about? A. Why hotels in China are closing. B. How to book a hotel room online. C. Why foreign visitors dislike robots. D. How robots are changing hotel work. 2. What can a robot do at a hotel according to the passage? A. Explain a bill in a warm voice. B. Carry a heavy box to a guest’s room. C. Notice that a guest looks tired. D. Solve a problem about a lost booking. 3. What does the AI voice system help hotels do? A. Handle guest calls at night.　　B. Deliver food to the tenth floor. C. Clean the rooms in the morning.　　D. Teach guests how to use the lift. 4. What does the writer think robots cannot replace? A. Fast delivery. B. Night work. C. Care and communication.　　D. Record keeping. 5. What is the best title for the passage? A. How to Travel in China B. Robots and the Changing Duties of Hotel Staff C. A Robot’s Daily Life D. Why Hotels Should Refuse Technology 【答案】1. D　2. B　3. A　4. C　5. B 【导语】本文是一篇说明文，介绍中国酒店使用送物机器人和 AI 语音系统承担重复性工作的现状，说明技术正在改变酒店员工的岗位职责，而沟通与关怀仍然只能由人来完成。 【详解】1. 主旨大意题。全文围绕机器人进入酒店后员工职责发生的变化展开，因此选 D。 2. 细节理解题。第三段指出机器人可以把重箱子送到十楼，因此选 B。 3. 细节理解题。第二段提到 AI 语音系统可以在夜间接听客人电话，因此选 A。 4. 推理判断题。第四段说明机器人无法察觉客人疲惫，也无法用温暖的语气解释账单，可见关怀与沟通不能由机器替代，因此选 C。 5. 标题归纳题。全文讲的是机器人与酒店员工职责的变化，B 项概括最全面，因此选 B。 二、完形填空 Lin Na works as a home organizer at a community service center in Shanghai. Her job is to help people make their homes clean and ____6____. Last month, she was sent to the home of Grandma Chen, a woman of 78 who lived alone. The flat was ____7____ with things. Old newspapers, boxes and clothes filled every corner. When Lin Na suggested throwing some of them away, Grandma Chen became upset. “Everything here has a ____8____,” she said. “I can’t just lose them.” Lin Na did not argue. She sat down beside the old woman and asked her to ____9____ about each thing. A cup, a scarf, a photo — each one brought back a memory. Slowly, Grandma Chen began to ____10____. Together they chose the things she really loved and put the rest into boxes for others. It took them three days. When the work was finished, the flat was bright and ____11____, and the old woman could find her things easily. “You didn’t just tidy my home,” she said. “You listened to me.” Lin Na understood that a home organizer’s ____12____ is not only to arrange things. It is to ____13____ people’s needs and respect their feelings. Now she always begins a job by ____14____ first and moving boxes later. For her, the best part of the work is the ____15____ on a client’s face when the door opens onto a calm, tidy room. 6. A. comfortable　B. expensive　C. silent　D. dangerous 7. A. empty　B. quiet　C. crowded　D. modern 8. A. price　B. story　C. rule　D. number 9. A. worry　B. forget　C. complain　D. talk 10. A. shout　B. relax　C. hurry　D. refuse 11. A. dark　B. noisy　C. tidy　D. empty 12. A. price　B. duty　C. rule　D. ticket 13. A. understand　B. avoid　C. refuse　D. copy 14. A. shouting　B. waiting　C. paying　D. listening 15. A. smile　B. bill　C. mistake　D. noise 【答案】6. A　7. C　8. B　9. D　10. B　11. C　12. B　13. A　14. D　15. A 【导语】本文是一篇记叙文，讲述上海的整理收纳师林娜帮助独居老人陈奶奶整理房屋的故事，说明这份工作整理的不只是物品，更是对他人需求与感受的理解与尊重。 【详解】6. 整理收纳师的工作是让家变得干净舒适，comfortable 意为“舒适的”，选 A。 7. 老奶奶家中堆满旧报纸、箱子和衣服，crowded 意为“拥挤的”，选 C。 8. 老奶奶认为每样东西都有自己的故事，story 意为“故事”，选 B。 9. 林娜请老人讲讲每件物品的来历，talk about 意为“谈论”，选 D。 10. 老人慢慢放松下来，relax 意为“放松”，选 B。 11. 整理之后房间明亮整洁，tidy 意为“整洁的”，选 C。 12. 林娜意识到整理收纳师的职责不只是整理物品，duty 意为“职责”，选 B。 13. 这份工作还要理解并尊重客户的感受，understand 意为“理解”，选 A。 14. 她总是先倾听再动手整理，listening 意为“倾听”，选 D。 15. 房间重新变得整洁时客户脸上的笑容最让她满足，smile 意为“微笑”，选 A。 三、写作 16. 假如你是职业学校学生李华，正在一家酒店的前台实习。请你给美国笔友 Chris 写一封 80 词左右的电子邮件，介绍你的实习岗位职责以及你的收获。 内容包括： 1. 你的实习岗位和主要职责；2. 一次让你印象深刻的经历； 3. 你对这份工作的认识和收获。注意：不得出现真实信息，可适当增加细节。 【参考范文】 Dear Chris, How are you? I’d like to tell you about my internship at a hotel. I work at the front desk. My duties are to check reservations, greet guests, help them check in, and answer their questions. Last week I helped a foreign guest whose booking was lost, and I found him a new room. Now I understand that a front desk clerk does more than scan passports; patience and a warm smile matter just as much. Yours sincerely, Li Hua 【写作思路】按“介绍实习岗位—说明主要职责—举一次具体经历—总结认识与收获”展开。首段点明写信目的；第二段介绍岗位职责并举例，第三段说明对这份工作的理解；最后礼貌收尾。 【句式拓展】1. I’d like to tell you about ... 用于引出要介绍的话题。 2. My duties are to ... and ... 用于说明岗位职责。 3. Last week I helped ... whose ... 用于叙述一次具体经历。 4. Now I understand that ... 用于总结自己的认识与收获。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $