【教材笔记】4.3 Language Practice至Words and Expressions-Customer Service《英语 基础模块3》（高教版第三版）

在句子中作状语的从句被称为状语从句。 用来修饰谓语：定语：惑整个句子： 状语丛句通常由二个连词或起连词作用的词组引导，在句中的位置比较灵活，可置于句尾或句首，置于句首时 常用逗号与主句隔开。 地点状语 时间状语 条件状语 9种 类型 原因状语 目的状语 结果状语 Customer Service 让步状语 比较状语 方式状语 071 Language Practice Grammar Even if I charge it for a whole night,it still doesn't work. 状语从句 Since we have been partners for so long,I have already worked out a solution for you. Would you please show me your receipt so that we can check whether it is still under guarantee? Even though you didn't express such a request,we will reduce the price of the leaflets by 15% 15 Read and group. 原固获嘉太需从句相同的句子并按关将其归美。 既然这是我们的错，我们将赔偿你所有的损失。 1)Since it is our fault,we will pay for all your losses. 尽管天气很糟糕，他们还是同意给我寄包裹。 让步状语从句2)They agreed to send me the package even though the weather was terrible. 时间状语从句3)I have been serving in this company since.Igr给tEd 我从毕业以来一直在这家公司工作。 如果你呆按要求充电，你的电池不会持续太久。 条件状语从句4)Your battery won't last long if you do not charge it as required. 5)I ordered ten boxes of moon cakes in order that everybody in the class 目的状语从句 could have one.我订购了十盒月饼，以便班上的每个人都能吃一个。 结果状语从句6)He is so excited that he can hardly sleep..他太兴奋了，几乎无法入睡。 7)I think we should pay for the loss because it is our carelessness that 原因状语从句 caused the problem. 我认为我们应该赔偿损失，因为是我们的疏忽导致了问题。 8)Why don'tyou start early沿联送从胃thave to hurry2 你为什么不早点开始，这样你 就不用着急了？ Even if Even though Since So that/In order that 2) 1) 3) 5) 8) 原因状语从句引导词：because,since,as,foi 目的状语从句引导词：so that/in order that 时间状语从句引导词：when、while、as/untl,as soon as,before,after 条件状语从句引导词：f、unless(除非)、as/as long as(只要/只有) 让步状语从句：although/though,even if/even though 结果状语从句引导词：so...that.;such..that.;so that UNIT 072 6 Read and match. 将左右两栏匹配.并加上适当的连词，组成完整的句子。 我们每个人都应该遵守垃圾分类的规定。 政府投入大量人力收集垃圾 1)Every one of us should obey the A. The government has put a lot of 。even if manpower to collect the rubbish. 。even though rules of garbage sorting. B. It may cause some loss to our 。since 你以堂头尘影有拔e 这可能会给我们的公司带 。s0that company..莱一些损失。 of the way to the mountain. C.Why don't you give them to those 3)We will send them another set of in need? 你为什么不把它们送给那些需 我们将再寄给他们一套宣传册 要的人呢？ leaflets. D.We can have a better place to live. 我路流影e个好往地。 4)You have no use for these anytime and anywhere. things.( 这些东西对你毫无用处。 他的女儿可以随时随地联系他。 5)He bought a mobile phone. 他买了一部手机。 17 Read and complete. 阅读Tm的投诉经历，并填写恰当的连词补全短文。 Tim went to the service center today to have his iPad player exchanged. The staff member took over the iPad and said,"Can I see your receipt 1)so that I could check whether it is still under guarantee?"After checking the receipt,the staff member said,"It may take an hour to check. Is that OK,sir?""No problem,"Tim said,"2)Even if it takes hours,I'll wait until I get my iPad.I need it to learn French."After one hour,the staff member took Tim to the counter,and said,"Sir,we've exchanged your iPad for a new one."Tim was very happy."Sure.3)since you gave me a new one,I certainly will give my sincere thanks to you. 蒂姆冷天去了服务中心，打算更换他的Pc播放器。工作人员接过iPad后说：，“我能看 可来修安意青餐入 可能需要二个小时，您着可以吗，分 姆回答说， “即使要等 小时，我也会等到拿到新的iPd。我需要用它来学习法语。 姆带到柜合，说道“先生，我们已经为您更换了一台新的Pd, 好的。既然你给了我一个新的，我当然会向你表达我真诚的感谢。 Customer Service 073 Vocabulary 13 Discuss and decide. 讨论，根据画线词汇的意思，判断下面的陈述是否正确。 later F 1)Because of delayed delivery,the goods will arrive earlier. 如果价格降低或你获得折扣，你就付得更少。 T2)If the price is reduced,or you get adisou如巢没電，S个解决方案是给电池充电。 voul nav less T3)If there is no power,one of the solutions is to charge the battery. F4)If someone caused inconvenience to you,you would have rouble. F 5)A man with patience is more likely to lose his temper when service is delayed.without F 6)If the loss isnge to your carelessness,someone else is responsible. T 7)When the boss tells you "Make sure the goods arrive on time",you will try every effort to deliver the goods on time. 当老板告诉你“确保货物按时到达”时， 你会尽一切努力准时交付货物。 T 8)I know your request since you mentioned it in your letter. 我知道你的请求，因为你已经在信中提到了。 19 Read and complete. 用所给词的适当形式补全句子。 为了确保货物准时到达，他多次打电话给公司。 1)To make sure the goods arrive on time,he called the company many times. check 你最好在出发前两个小时来登记行李。 2） You'd better arrive two nours perore departure to check your luggage. make sure 3) He had a habit of checking whether the windows were closed before he went to bed.)他有在睡觉前检查窗户是否关好的习惯。 现在谁负责？我想对产品提出投诉。 delay 4) Who is in charge now?I want to make a complaint about the product. the competition till next month so that more charge 5)They decided to delay 他们决定将比赛推迟到下个月，以便更多的学校可以参加。 schools could enter it. )_The delivery of goods was delayed_by the typhoon.货物的交付因台风而被延迟。 建议我们在电源关闭前给电池充电。 7)It is suggested that we charge the battery before the power is off. 8) He telephoned the service center again to make sure his computer had been repaired. )他再次打电话给服务中心，以确保他的电脑已经修好。！ UNIT 074 20 Read and complete. 根据不同的情境，完成填空。 魏风风 delay the delivery of your goods 园 CS: Excuse me.Could we 1) from Delayed from Aug.8 to Aug.13 August 8 to 13? 客服：打扰一下，我们能否延迟您的货物交 付从8月8日到13日？ make sure C No problem.But you must 2) that my goods arrive by August 15. livery Center off 15% Because the milk is nearly overdue(过期)，the shop decides to Free delivery for moblle orders. 3duce the price by 15%,and promises 4)free delivery if customers order their milk on the mobile App. :lk 因为牛奶即将过期，，商店决定降价15，并承诺如果顾客 通过手机pp订购年奶，则提供免费送货服务。 CS: Excuse me,sir?What can I do for you? C Who 5)is in charge I want to make 6）a complaint CS: What's the problem? C The battery of my mobile phone 7)can't be charged CS: I'm sorry for that.We will 8) check immediately.立刻 C=Customer S打扰一下，先生我能为您做些什么？ Q谁负责？我想投诉。 CS=Customer Service S有什么问题？ Q我的手机电池刀无法充电。 Q很抱款。我们会立即检查。 Customer Service 075 Culture Understanding 在世界各地开展业务 Doing Business Around the Worid v实施：执行 Tousiness around the world,to know the business cultures in different countries..Here are some for your reference,n.参考，参照 China 被。..期待 做充分的准备 In China,you are expected to be well prepared for business meetings.For example, n提议；方案 分发 you are expected to have enough copies of your proposal ready for handing out. 被看作是..… W.特别地，尤其 Small talk is considered particularly important at the beginning of a meeting.Last ot least,be on time for your business activities.inin n.冒犯 在中国， 你需要为商务会议做好充分的准备。比如，.你应该准备 the Chinese business culture. 数量充足的提案副本以便在会场发放。会前的寒喧也十分重要。 最后 参加商务活动时一定要守时。迟到在中国商务文化中是一 种冒犯的行为。 Other Countries hen+doing当做某事的时候 When doing business in Turkiye,you should have enough patience.Turkish n.截止日期 决策 business people do not like pressure and deadlines.Decision-making in Turkiye can be slow. Be prepared to meet several times before the actual bargaininge 协商阶段 adj.内向的；保留的 or negotiation stage.In France,you are expected to act in a reserved manner n.方式，举止 at business meetings and avoid sharing personal information to show your 菲律宾 高度重视 friendliness.Filipinos place a high value on trust and believe that good things come to those who practice patience.If you're scheduling a meeting in the 做安排 就.而言；远至 Philippines,it's common to make arrangements as far as a month ahead. 其他国家 在士耳其开展业务时， 你要有足够的耐心。王耳其的商务人王不喜欢压力，“更不喜欢设定最后期限 在土耳其 决策过程可能很慢 做好准备， 在进入真正的讨价还价或谈判开始之前，通常需要多 会由 在商务 需要表现得含蓄，不要通过分享个人信息来表示友好。，在菲律宾 视言 相 睐邦匹有耐心的人。如您想菲律宾安排会议，通常要提 Explore online to learn about different business cultures,and share your findings with your classmates. UNIT 。。。ggg8ge。e0000000e0080000.8.0e000e。。。4008ee08.000t8g年g 076 撰写一份关于客户投诉的报告。 Group Work Write a report about complaints from customers. 0 Work in groups.Read the following complaints and write down the key content. 小组活动。阅读下列投诉信，记录主要内容。 0 Situation Complaint 1 Dear Sir/Madam, 最近。公司频繁收到顾客投 写信来.。 投诉 诉。经理要求你写一份报告 Today I am writing to complain about the delayed delivery 并提出回应投诉的建议。 of my order.It takes ten days for my order to arrive and I have nothing to sell when the customers come as usual.I hope you can pay for my loss. 今天我写信是为了投诉我的订单交付延 赔偿损失 Yours faithfully, 迟。我的订单需要十关才能到达，而顾 客照常前来时我没有任何商品可以销售 Jim Smith 希望您能赔偿我的损失。 Memo Complaint 2 Complaint Dear Sir/Madam, n.担心 Problem I am writing to express my concern about the price of the goods I ordered from your website.When I got my order, nake up弥补 I found the price on your website had changed from 128 yuan to 98 yuan.I do hope you can do something about it. Request of the customer I hope you can make up the price difference. Yours, 霸继美验整* Mary Fisher 网站上的价格已从128元变更为98元。 我 衷心希望贵方能对此采取相应措施， 希 望能补足差价。 Complaint 3 Staff: Good morning,this is Red Star Company. Can I help you? Customer: Morning,I'm calling to complain about the mobile phone I ordered from your website. 工作人员：早上好，这里是红星公司 我能帮您吗？ When I opened the package,I found the 客户：早上好，我打电话是想投诉我在 screen was broken.I hope I can have the 你们网站订购的手机。当我打开包裹时 我发现屏幕已经坏了。我希望我能换 phone exchanged. Customer Service 077 2 Work in groups.Analyze the problem of one complaint and give possible solutions.小组活动。选择一个投诉案例进行分析并给出解决方案。 Memo Problem:delayed delivery;change of price;damage of goods(screen broken) Request of the customer:pay for loss;make up the price difference;exchange for a new one delivery;way of promotion Causes: Suggested solutions:pay for the loss of the customers;make up the price difference;send them a new one;give a discount on future orders ③Work in groups.Finish your report and share it in class..小组活动。完成报告并在班 内分享。 Dear Manager, We've read through the complaints.We think the main problem is our delivery and promotion policy.So we are responsible for it.Since the customers complained about the delayed delivery and damage caused to the goods during the course of delivery we should send them new ones or give them a discount on future orders pay for their loss for example, As for the price difference,we should make it up for the customers. These are our suggestions.Looking forward to your reply. 尊敬的经理 Yours sincerely, 我们它经存细阅读了这些投诉。我们认为主要问题在于我们的配送 销攻策 因此我们对此负责。由宇配送延迟以及货物在配送过程 客户提出了投诉。例如，我们应该向他们寄送新的商品或为 们的未来订单提供折扣以弥补损失，至于价格差异，我们应该为客 进行补偿。 以上是我们的一些建议。期待您的回复。 此致，敬礼。 Self-Assessment 完成以下练习，根据所给标准评价你对本单元学习内容的掌握程度。 ① Think and translate.翻译以下词语。 1)make sure 确保；确定 2)promise (v.) 许诺；承诺 3)request 要求 4)deliver递送；运载 5) inconvenience 不便；麻烦 虽然；尽管 6)even though 7) 安排() arrange 8)道歉(n.) apology 9)投诉(n.) complaint 10)核对(.） check 11)由于 due to 12)解决办法 solution Excellent::11or12☐ Good:8-10 Need to review:≤7 2 Read and complete..用方框中所给单词或短语的适当形式补全对话。 even though inconvenience check it happened that refund complain about work out promise request delay C=Customer CS=Customer Service C:Hello.I'm calling to complain about the clothes I ordered from your store CS:I'm sorry to hear that.Can you tell me more details? C I ordered 100 dresses on July 1.2)Even though I called several times,I still haven't received my order. 079 It happened that CS:I apologize for the 3)inconvenience 4) there was a problem with our logistics (partner recently,but we are 5)working out a solution. C:I just want my order.You 6)_promisedit would be fast. CS:I'll 7)check the situation right away.What's your order number? C:It's 070****.I have a 8)request that you deliver my order as soon as possible.If there's any more 9)delay,I'll have to get my money 10)refunded CS: Since it's our fault,we'll solve the problem immediately and cover all the trouble caused. ⑨ Excellent:9or10☐ © Good:7or8☐ © Need to review:s6☐ 参考答案 080 ▣▣ Words and Expressions battery'baetori/n.电池 sheet/it/n.单子 inconvenience/Imk3n'vi:njens/n.不便； leaflet/li:flt/n.小册子；单张广告 convenience n.方便 sincerely adv.真诚地 the solution to.…的解决 麻烦 sincere/sIn'sIa/ad.真诚的办法 complain v.抱怨， ,投诉 convenient adj.方便的 complaint/kom'plemnt//n.抱怨；投诉 solution/salu∫n/n.解决方法solve v.解决 charge贵费墨收费 make a complaint arrange for sb..todo安排某人做某事 投诉 arrange/A'rend3/u.安排arrangement n.安排 complain to sb.for sth. receive v,收到receipt/r'sit/n.收据 向某人投诉某事 nention/'menn/u.提及；提到 request sb.to do sth.要求某人做某事 时teguarantee/,'ti/:n.保修（期）：保证 request/rr'kwest/n.要求 在保修期内 check /tfek/u.检查；核对 reduce/'dju:s/u.减少；降reduce..by..减少了 be patient with sb.对某人有耐心 reduce..to减少到 patience'per∫ns/n.耐心patient adj有耐心的 sincerity/sn'serati/n.真诚 exchange for exchange/ks'tend3/v.调换 promise/prDmIs/u.许诺；承诺 make an apology to sb.for sth.因为某事或某物向某人道歉 apology/'pplod3i/n.道歉 promise to do承诺做 apologize v.道歉 make a promise作出承诺 apologize to sb.refund /ri'fnd/u.退还；退款；偿还 sports watch运动手表 for sth,因为某事 向某人道歉 blank /blaenk/adj.空白的 due to由于；因为thanks to多亏了 sth. deliver/dr'lrve/u.递送；运载 sb.in charge of资责…sth be in the charge of sb.某事由 人负责 delivery/dr'lrveri/n.递送；运载 make sure确保；确定todo确保做 make sure that确保.. delay/drle/w.延迟；推迟；延期 cause losses to给…造成损失 delayed adj,延期的 1o$sn.损失