1.1（练习）Workplace Manners-Warming up; Listening and Speaking-《英语 服务类职业模块》（高教版 第三版）【上好课】（原卷版+解析版）

《英语 职业模块（服务类）》（高教版 第三版） Unit 1 Workplace Manners Listening and Speaking 同步练习（学生版） 班级：__________　姓名：__________　学号：__________　得分：__________ 基础巩固 一、单项选择：语法与词汇 从 A、B、C、D 四个选项中选出可以填入空白处的最佳选项。 1. —______ I have your passport, please? —Sure. Here you are. A. Must　　B. May　　C. Should　　D. Would 2. I'd like ______ something to drink. A. have　　B. has　　C. to have　　D. having 3. Please ______ your carry-on luggage flat on the belt. A. put　　B. puts　　C. putting　　D. to put 4. —Do you have anything ______ your pockets? —Keys and coins. A. on　　B. at　　C. in　　D. for 5. The flight ______ from Gate 15 at 3:20 p.m. A. leave　　B. leaves　　C. left　　D. leaving 6. Thank you for ______ with us today. A. shop　　B. to shop　　C. shopped　　D. shopping 7. Dan has a stopover in Chicago. “Stopover” means a short ______ during a journey. A. stay　　B. ticket　　C. meal　　D. plan 8. —Do I need to pick up my luggage in Chicago? —No, it'll go straight ______ to Los Angeles. A. through　　B. out　　C. up　　D. away 9. The flight attendant gave Dan a ______ so that he could sleep better on the plane. A. scale　　B. tray　　C. pillow　　D. coin 10. Good workplace ______ make good service. A. manner　　B. manners　　C. mannered　　D. mannering 二、单项选择：交际用语 根据服务情境，从 A、B、C、D 中选出最得体的应答。 1. —Good morning. Welcome to Rose Hotel. May I help you? —______ A. No, you may not.　　B. Yes, I'd like to check in, please. C. I don't think so.　　D. You're welcome. 2. —May I have your passport, please? —______ A. Here you are.　　B. Here it comes. C. I have no passport.　　D. Why not? 3. —What do you recommend? —______ A. Nothing at all.　　B. I'm full. C. Our must-try dish is Stinky Tofu.　　D. You decide. 4. —Is the stinky tofu really smelly? —______ A. Yes, it's terrible. Don't eat it.　　B. Sorry, I'm not hungry. C. No, I can't tell you.　　D. Yes, please don't worry. It smells a little strong, but it tastes crispy and delicious! 5. —Enjoy your meal and have a nice time in Changsha! —______ A. Me too.　　B. The same to you.　　C. Thank you!　　D. Not at all. 6. —Would you like something to drink? —______ A. Coffee, please.　　B. I'd like two. C. Yes, I do.　　D. Here you are. 7. —Excuse me, do I need to take my laptop out of the bag? —______ A. Yes, I'd love one.　　B. No, you may not. C. Yes, please. Do you have anything in your pockets—keys or coins?　　D. I don't like laptops. 8. —Thanks a lot for your help! —______ A. It doesn't matter.　　B. My pleasure. C. Never mind.　　D. That's wrong. 9. —How sweet would you like your milk tea? —______ A. Very beautiful.　　B. Yes, it is sweet. C. I have no money.　　D. Fifty percent sugar, please. And less ice. 10. —Have a nice flight! —______ A. That's all right.　　B. You're welcome. C. Thank you!　　D. See you later. 能力进阶 三、补全对话 情景：外国游客 Smith 先生入住长沙大酒店。请根据对话内容，从方框中选出能填入空白处的最佳选项（其中一项为多余选项）。 Staff: Good afternoon! Welcome to Changsha Grand Hotel. (1) ______ Guest: Yes, please. I'd like to check in. I have a reservation under the name Smith. Staff: (2) ______ Guest: Here you go. Staff: Thank you. (3) ______ Your room number is 808. Guest: Great! Is breakfast included? Staff: (4) ______ It's on the second floor, from 7:00 to 10:00 a.m. Guest: Perfect. Thank you so much. Staff: (5) ______ A. Yes, it is. B. May I help you? C. May I see your passport, please? D. Here is your room key. E. Enjoy your stay in Changsha! 素养提升 四、根据中文提示，完成礼貌服务用语（每空一词）。 1. 早上好！欢迎来到玫瑰酒店。 Good morning! ______ to Rose Hotel. 2. 我可以帮您什么忙吗？ ______ I help you? 3. 请出示您的护照。 May I have your ______, please? 4. 请稍等。 Just a ______, please. 5. 祝您旅途愉快！ ______ a nice flight! 五、句子翻译 1. Please show your passport at the check-in counter. . 2. Please place your luggage on the scale. . 3. We have a two-hour stopover in Dubai. . 4. The flight attendant served drinks on a tray. . 5. Everything is set for the conference. . 6. Good manners are essential in the service industry. . 精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 《英语 职业模块（服务类）》（高教版 第三版） Unit 1 Workplace Manners Listening and Speaking 同步练习（教师版） 班级：__________　姓名：__________　学号：__________　得分：__________ 一、单项选择：语法与词汇（基础巩固） 从 A、B、C、D 四个选项中选出可以填入空白处的最佳选项。 1. —______ I have your passport, please? —Sure. Here you are. A. Must　　B. May　　C. Should　　D. Would 【答案】B 【解析】考查情态动词。May I..., please? 是服务场合表示委婉请求的礼貌句式；Must（必须）、Should（应该）语气生硬，Would 表意愿时常与 like 连用，均不符合语境。 2. I'd like ______ something to drink. A. have　　B. has　　C. to have　　D. having 【答案】C 【解析】考查 would like 的固定搭配。would like to do sth. 意为“想要做某事”，此处用动词不定式 to have。 3. Please ______ your carry-on luggage flat on the belt. A. put　　B. puts　　C. putting　　D. to put 【答案】A 【解析】考查祈使句。祈使句以动词原形开头，please 后接动词原形，故选 put。 4. —Do you have anything ______ your pockets? —Keys and coins. A. on　　B. at　　C. in　　D. for 【答案】C 【解析】考查介词辨析。in your pockets 意为“在口袋里”，符合语境。 5. The flight ______ from Gate 15 at 3:20 p.m. A. leave　　B. leaves　　C. left　　D. leaving 【答案】B 【解析】考查动词时态。按时刻表发生的动作（航班起飞）用一般现在时；主语 the flight 是第三人称单数，动词用 leaves。 6. Thank you for ______ with us today. A. shop　　B. to shop　　C. shopped　　D. shopping 【答案】D 【解析】考查非谓语动词。介词 for 后接动名词，thank you for doing sth. 意为“感谢您做某事”。 7. Dan has a stopover in Chicago. “Stopover” means a short ______ during a journey. A. stay　　B. ticket　　C. meal　　D. plan 【答案】A 【解析】考查词义猜测。stopover 意为“（旅途中途的）短暂停留”，与 a short stay 同义。 8. —Do I need to pick up my luggage in Chicago? —No, it'll go straight ______ to Los Angeles. A. through　　B. out　　C. up　　D. away 【答案】A 【解析】考查动词短语。go straight through to... 意为“直接直达……”，即行李直挂目的地。 9. The flight attendant gave Dan a ______ so that he could sleep better on the plane. A. scale　　B. tray　　C. pillow　　D. coin 【答案】C 【解析】考查名词辨析。scale 秤；tray 托盘；pillow 枕头；coin 硬币。能帮助乘客在飞机上睡觉的是枕头。 10. Good workplace ______ make good service. A. manner　　B. manners　　C. mannered　　D. mannering 【答案】B 【解析】考查名词用法。manner 作“礼貌、礼仪”讲时习惯用复数 manners，good manners 意为“懂礼貌”。 【教学提示】本大题巩固本课核心语法（情态动词委婉请求、would like to do、祈使句、介词、一般现在时、动名词）与场景词汇。基础薄弱的学生可先复习课件词表再作答；讲评时重点讲第1、5、8题的语境用法。 二、单项选择：交际用语 根据服务情境，从 A、B、C、D 中选出最得体的应答。 1. —Good morning. Welcome to Rose Hotel. May I help you? —______ A. No, you may not.　　B. Yes, I'd like to check in, please. C. I don't think so.　　D. You're welcome. 【答案】B 【解析】服务人员主动提供帮助，客人应礼貌说明需求。B“我想办理入住，谢谢”符合语境；A、C 不礼貌，D 用于回应感谢，答非所问。 2. —May I have your passport, please? —______ A. Here you are.　　B. Here it comes. C. I have no passport.　　D. Why not? 【答案】A 【解析】对方请求出示护照，递交物品时用 Here you are.（给您）。 3. —What do you recommend? —______ A. Nothing at all.　　B. I'm full. C. Our must-try dish is Stinky Tofu.　　D. You decide. 【答案】C 【解析】客人询问推荐，服务人员应热情推荐特色产品。C“我们的必点菜是臭豆腐”得体且专业。 4. —Is the stinky tofu really smelly? —______ A. Yes, it's terrible. Don't eat it.　　B. Sorry, I'm not hungry. C. No, I can't tell you.　　D. Yes, please don't worry. It smells a little strong, but it tastes crispy and delicious! 【答案】D 【解析】面对客人疑虑，服务人员应先安抚（please don't worry）再如实介绍，消除顾虑而不回避问题。 5. —Enjoy your meal and have a nice time in Changsha! —______ A. Me too.　　B. The same to you.　　C. Thank you!　　D. Not at all. 【答案】C 【解析】接受服务人员的祝福时，用 Thank you! 致谢回应即可。 6. —Would you like something to drink? —______ A. Coffee, please.　　B. I'd like two. C. Yes, I do.　　D. Here you are. 【答案】A 【解析】Would you like...? 的应答应直接说出想要的饮品，句末加 please 更礼貌；C 的助动词与时态不匹配。 7. —Excuse me, do I need to take my laptop out of the bag? —______ A. Yes, I'd love one.　　B. No, you may not. C. Yes, please. Do you have anything in your pockets—keys or coins?　　D. I don't like laptops. 【答案】C 【解析】安检情境：工作人员确认要求并顺势提醒客人检查口袋物品，C 回应完整且体现专业服务意识。 8. —Thanks a lot for your help! —______ A. It doesn't matter.　　B. My pleasure. C. Never mind.　　D. That's wrong. 【答案】B 【解析】服务场合回应感谢常用 My pleasure.（很荣幸为您服务）；A、C 用于回应道歉。 9. —How sweet would you like your milk tea? —______ A. Very beautiful.　　B. Yes, it is sweet. C. I have no money.　　D. Fifty percent sugar, please. And less ice. 【答案】D 【解析】茶饮服务情境：直接说明甜度（fifty percent sugar）与冰量（less ice），D 完整、清晰且礼貌。 10. —Have a nice flight! —______ A. That's all right.　　B. You're welcome. C. Thank you!　　D. See you later. 【答案】C 【解析】道别祝福用 Thank you! 回应致谢即可。 三、补全对话（能力进阶） 情景：外国游客 Smith 先生入住长沙大酒店。请根据对话内容，从方框中选出能填入空白处的最佳选项（其中一项为多余选项）。 Staff: Good afternoon! Welcome to Changsha Grand Hotel. (1) ______ Guest: Yes, please. I'd like to check in. I have a reservation under the name Smith. Staff: (2) ______ Guest: Here you go. Staff: Thank you. (3) ______ Your room number is 808. Guest: Great! Is breakfast included? Staff: (4) ______ It's on the second floor, from 7:00 to 10:00 a.m. Guest: Perfect. Thank you so much. Staff: (5) ______ A. Yes, it is. B. May I help you? C. May I see your passport, please? D. Here is your room key. E. Enjoy your stay in Changsha! 【答案】1—5：B C D A E 【解析】(1) 由下文客人提出入住需求可知，此处为服务人员主动提供帮助，选 B；(2) 由下文 Here you go（递上护照）可知此处请求出示护照，选 C；(3) 由下文“房间号是808”可知此处递交房卡，选 D；(4) 上文询问是否含早餐、下文介绍餐厅位置与时间，此处为肯定回答，选 A；(5) 办理完毕，服务人员致以祝福，选 E。 四、根据中文提示，完成礼貌服务用语（每空一词）。（素养提升） 1. 早上好！欢迎来到玫瑰酒店。 Good morning! ______ to Rose Hotel. 【答案】Welcome 【解析】welcome to... 欢迎来到…… 2. 我可以帮您什么忙吗？ ______ I help you? 【答案】May 【解析】May I...? 委婉请求句式。 3. 请出示您的护照。 May I have your ______, please? 【答案】passport 【解析】passport 护照。 4. 请稍等。 Just a ______, please. 【答案】moment 【解析】just a moment 稍等片刻。 5. 祝您旅途愉快！ ______ a nice flight! 【答案】Have 【解析】Have a nice flight! 祝旅途愉快。 五、句子翻译 1. Please show your passport at the check-in counter. . 【答案】 请在值机柜台出示您的护照。 2. Please place your luggage on the scale. . 【答案】 请把行李放在秤上。 3. We have a two-hour stopover in Dubai. . 【答案】 我们在迪拜有两小时的停留时间。 4. The flight attendant served drinks on a tray. . 【答案】 空乘人员用托盘端来了饮料。 5. Everything is set for the conference. . 【答案】 会议的一切都准备就绪了。 6. Good manners are essential in the service industry. . 【答案】 良好的礼貌在服务行业至关重要。 精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $