4.5 Customer Service（Culture Understanding & Group Work）-《英语 基础模块3》（高教版第三版）《一课一练》（原卷版+解析版）

**基本信息** 聚焦中职英语Unit 4“Customer Service”主题，通过“课前预习-课堂检测”分层设计，构建“词汇→短语→句型→语篇”的知识巩固路径，强化语言能力与学习能力培养。 **分层设计** |层次|知识覆盖|设计特色| |----|----------|----------| |课前预习|核心词汇（8词）、重点短语（6组）、课文难句（3句）|通过填空、翻译题夯实基础，适配课前自主预习，降低学习门槛| |课堂检测|词汇应用（5题单选）、语篇综合（1篇完形填空）|单选聚焦词汇辨析，完形依托购物场景深化语用能力，实现从基础到综合的梯度提升|

编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造天津专用《英语 基础模块 3》（高教版第三版）《一课一练》，专辑共 40 练。 本卷为《英语 基础模块 3》（高教版第三版）Unit 4 Customer Service（Culture Understanding & Group Work）的课前预习与课堂检测。 Unit 4 Customer Service 一课一练（5） Culture Understanding & Group Work 【课前预习】 一、核心词汇检测 1.v. 安排____ 2.v. 提及；提到____ 3.n. 要求____ 4.v. 减少；降低____ 5.v. 许诺；承诺____ 6.n. 真诚____ 7.n. 单子____ 8.adj. 真诚的____ 二、课文重点短语 1.碰巧；恰巧____ 2.一如既往____ 3.尽最大努力____ 4.商务会议____ 5.守时；准时____ 6.闲聊；寒暄____ 三、课文难句翻译 原句：In China, you are expected to be well prepared for business meetings. 原句：Small talk is considered particularly important at the beginning of a meeting. 原句：Being late is an offence in the Chinese business culture. 【课堂检测】 一、词汇单选 1. The company will ______ a second delivery tomorrow morning. A. arrange B. argue C. arrive D. attack 2. As you ______ in your email, the delay caused trouble to your work. A. mentioned B. measured C. moved D. minded 3. The customer made a ______ for a 10% discount. A. request B. report C. result D. reason 4. To show sincerity, the shop decided to ______ the price by 15%. A. refuse B. reduce C. reuse D. review 5. We ______ to send the right leaflets as quickly as possible. A. protect B. prepare C. promise D. prefer 二、完形填空 阅读下面短文，掌握其大意，然后从各题所给的 A、B、C、D 四个选项中选出最佳选项。 We go shopping almost every week—for food, clothes or a new phone. After paying, many people just walk away and 1____ the small piece of paper from the shop. That paper is the receipt. It looks useless at first, but it can 2____ you a lot later when something goes wrong. When you get home, you should 3____ the things at once. Look at the color, size and quality. If a bag is broken or a shirt is the wrong size, take your receipt back to the shop. Speak in a clear and kind way. You can 4____ an exchange or a refund. Most workers will listen and may offer an 5____. A warm “please” and “thank you” often works better than angry words. Some people say a receipt is easy to lose, so it does not matter. Others say phone pay records can also help. Both ideas have a point, but keeping proof is still wise in daily life. If the shop will not help, you may call 12315 and 6____ what happened. Stay calm and tell the 7____. Good shopping habits do not 8____ much time, yet they can 9____ many problems. After all, smart buyers protect themselves—and they also help shops give better 10____. 1. A. throw B. thank C. think D. teach 2. A. hurt B. help C. hide D. hit 3. A. choose B. change C. check D. cheer 4. A. refuse B. repair C. repeat D. request 5. A. apple B. animal C. apology D. airport 6. A. measure B. move C. mind D. mention 7. A. train B. facts C. tree D. trip 8. A. talk B. take C. turn D. taste 9. A. cause B. catch C. cut D. carry 10. A. silence B. surface C. storage D. service 原创精品资源学科网独家享有版权，侵权必究！ 原创精品资源学科网独家享有版权，侵权必究！ 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造天津专用《英语 基础模块 3》（高教版第三版）《一课一练》，专辑共 40 练。 本卷为《英语 基础模块 3》（高教版第三版）Unit 4 Customer Service（Culture Understanding & Group Work）的课前预习与课堂检测。 Unit 4 Customer Service 一课一练（5） Culture Understanding & Group Work 【课前预习】 一、核心词汇检测 1.v. 安排____ 2.v. 提及；提到____ 3.n. 要求____ 4.v. 减少；降低____ 5.v. 许诺；承诺____ 6.n. 真诚____ 7.n. 单子____ 8.adj. 真诚的____ 【答案】1.arrange 2.mention 3.request 4.reduce 5.promise 6.sincerity 7.sheet 8.sincere 二、课文重点短语 1.碰巧；恰巧____ 2.一如既往____ 3.尽最大努力____ 4.商务会议____ 5.守时；准时____ 6.闲聊；寒暄____ 【答案】1.it happened that 2.as always / as ever 3.try one’s best 4.business meeting 5.be on time 6.small talk 三、课文难句翻译 原句：In China, you are expected to be well prepared for business meetings. 译文：在中国，人们期望你为商务会议做好充分准备。 原句：Small talk is considered particularly important at the beginning of a meeting. 译文：会议开始时的寒暄被认为尤为重要。 原句：Being late is an offence in the Chinese business culture. 译文：迟到在中国商务文化中是一种冒犯。 【课堂检测】 一、词汇单选 1. The company will ______ a second delivery tomorrow morning. A. arrange B. argue C. arrive D. attack 【答案】A 【解析】句意：公司明天上午将安排第二次送货。A.arrange 意为“安排”；B.argue 意为“争论”；C.arrive 意为“到达”；D.attack 意为“攻击”。安排物流用 arrange，故选A。 2. As you ______ in your email, the delay caused trouble to your work. A. mentioned B. measured C. moved D. minded 【答案】A 【解析】句意：正如你在邮件中提到的，延误给你的工作造成了麻烦。A.mentioned 意为“提及”；B.measured 意为“测量”；C.moved 意为“移动”；D.minded 意为“介意”。邮件中“提到”用 mention，故选A。 3. The customer made a ______ for a 10% discount. A. request B. report C. result D. reason 【答案】A 【解析】句意：顾客提出了打九折的要求。A.request 意为“要求”；B.report 意为“报告”；C.result 意为“结果”；D.reason 意为“理由”。make a request 为常见搭配，故选A。 4. To show sincerity, the shop decided to ______ the price by 15%. A. refuse B. reduce C. reuse D. review 【答案】B 【解析】句意：为表诚意，商店决定降价15%。A.refuse 意为“拒绝”；B.reduce 意为“减少；降低”；C.reuse 意为“再使用”；D.review 意为“复习；回顾”。降价用 reduce the price，故选B。 5. We ______ to send the right leaflets as quickly as possible. A. protect B. prepare C. promise D. prefer 【答案】C 【解析】句意：我们承诺尽快寄出正确的宣传单。A.protect 意为“保护”；B.prepare 意为“准备”；C.promise 意为“承诺”；D.prefer 意为“更喜欢”。售后承诺用 promise，故选C。 二、完形填空 阅读下面短文，掌握其大意，然后从各题所给的 A、B、C、D 四个选项中选出最佳选项。 We go shopping almost every week—for food, clothes or a new phone. After paying, many people just walk away and 1____ the small piece of paper from the shop. That paper is the receipt. It looks useless at first, but it can 2____ you a lot later when something goes wrong. When you get home, you should 3____ the things at once. Look at the color, size and quality. If a bag is broken or a shirt is the wrong size, take your receipt back to the shop. Speak in a clear and kind way. You can 4____ an exchange or a refund. Most workers will listen and may offer an 5____. A warm “please” and “thank you” often works better than angry words. Some people say a receipt is easy to lose, so it does not matter. Others say phone pay records can also help. Both ideas have a point, but keeping proof is still wise in daily life. If the shop will not help, you may call 12315 and 6____ what happened. Stay calm and tell the 7____. Good shopping habits do not 8____ much time, yet they can 9____ many problems. After all, smart buyers protect themselves—and they also help shops give better 10____. 1. A. throw B. thank C. think D. teach 2. A. hurt B. help C. hide D. hit 3. A. choose B. change C. check D. cheer 4. A. refuse B. repair C. repeat D. request 5. A. apple B. animal C. apology D. airport 6. A. measure B. move C. mind D. mention 7. A. train B. facts C. tree D. trip 8. A. talk B. take C. turn D. taste 9. A. cause B. catch C. cut D. carry 10. A. silence B. surface C. storage D. service 【答案】1.A 2.B 3.C 4.D 5.C 6.D 7.B 8.B 9.C 10.D 【导语】本文是一篇说明文，谈日常购物为何要留收据、收货即检查，以及礼貌沟通与必要时拨打12315等自我保护做法。 【详解】 1.考查动词词义辨析。句意：许多人付完款就走开，把那张小纸扔掉。A.throw 扔；B.thank 感谢；C.think 想；D.teach 教。故选A。 2.考查动词词义辨析。句意：收据起初看似无用，但以后能帮你很多。A.hurt 伤害；B.help 帮助；C.hide 隐藏；D.hit 击打。故选B。 3.考查动词词义辨析。句意：到家后应立刻检查物品。A.choose 选择；B.change 改变；C.check 检查；D.cheer 欢呼。故选C。 4.考查动词词义辨析。句意：你可以要求调换或退款。A.refuse 拒绝；B.repair 修理；C.repeat 重复；D.request 要求。故选D。 5.考查名词词义辨析。句意：多数店员会倾听，并可能致歉。A.apple 苹果；B.animal 动物；C.apology 道歉；D.airport 机场。故选C。 6.考查动词词义辨析。句意：若商店不帮忙，你可拨打12315并说明情况。A.measure 测量；B.move 移动；C.mind 介意；D.mention 提及；说明。故选D。 7.考查名词词义辨析。句意：保持冷静并讲清事实。A.train 火车；训练；B.facts 事实；C.tree 树；D.trip 旅行。故选B。 8.考查动词词义辨析。句意：好的购物习惯并不花费很多时间。A.talk 谈话；B.take 花费（时间）；C.turn 转动；D.taste 尝。故选B。 9.考查动词词义辨析。句意：……却能减少许多问题。A.cause 造成；B.catch 抓住；C.cut 削减；D.carry 搬运。cut problems 表减少麻烦。故选C。 10.考查名词词义辨析。句意：聪明的买家保护自己，也帮助商店提供更好的服务。A.silence 沉默；B.surface 表面；C.storage 储存；D.service 服务。故选D。 原创精品资源学科网独家享有版权，侵权必究！ 原创精品资源学科网独家享有版权，侵权必究！ 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $