4.3 Customer Service（Reading and Writing 2）-《英语 基础模块3》（高教版第三版）《一课一练》（原卷版+解析版）

**基本信息** 本练习针对中职英语Unit 4，采用课前预习与课堂检测分层设计，通过词汇变形夯实基础，语法填空与阅读理解实现综合应用，助力语言能力与思维品质提升。 **分层设计** |层次|知识覆盖|设计特色| |----|----------|----------| |课前预习|核心词汇词性转换（8题）|聚焦动词、形容词到名词的变形，夯实语言基础| |课堂检测|语法应用（5空）、语篇理解（5问）|生活情境短文（手机投诉、租车纠纷）融合词汇语法，训练信息提取与问题解决能力|

编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造天津专用《英语 基础模块 3》（高教版第三版）《一课一练》，专辑共 40 练。 本卷为《英语 基础模块 3》（高教版第三版）Unit 4 Customer Service（Reading and Writing 2）的课前预习与课堂检测。 Unit 4 Customer Service 一课一练（3） Reading and Writing 2 【课前预习】 一、词汇变形 1._______ v. 抱怨；投诉 → _______ n. 抱怨；投诉 2._______ v. 道歉 → _______ n. 道歉 3._______ v. 递送 → _______ n. 递送 4._______ adj. 有耐心的 → _______ n. 耐心 5._______ adj. 真诚的 → _______ n. 真诚 6._______ v. 安排 → _______ n. 安排 7._______ v. 减少；降低 → _______ n. 减少；降低 8._______ v./n. 小心；关心 → _______ adj. 粗心的 【答案】1.complain → complaint 2.apologize → apology 3.deliver → delivery 4.patient → patience 5.sincere → sincerity 6.arrange → arrangement 7.reduce → reduction 8.care → careless 【课堂检测】 一、语法填空 阅读下面短文，在空白处填入1个适当的单词或括号内单词的正确形式。 Last Saturday, Uncle Li went to a phone shop near his home to make a 1.______ (complain). He bought the phone only two weeks ago. The screen of his new phone stayed blank, and the battery could not be 2.______ (charge) properly. A young worker listened with great 3.______ (patient) and checked the receipt carefully. She offered a clear 4.______ (apologize) for the trouble and explained the next step in simple words. 5.______ the phone was still under guarantee, the shop exchanged it for a new one at once. 【答案】1.complaint 2.charged 3.patience 4.apology 5.Since / Because 【导语】本篇记叙李叔叔新手机黑屏，到店投诉后店员耐心核对收据并道歉，因仍在保修期为其换机。 【详解】 1.考查词性转换。句意：上周六李叔叔去手机店投诉。make a 后接名词 complaint。 2.考查被动语态与过去分词。句意：电池无法被正常充电。be 后接 charged。 3.考查词性转换。句意：年轻店员非常耐心地倾听。with 后接名词 patience。 4.考查词性转换。句意：她为麻烦致以明确道歉。a clear 后接名词 apology。 5.考查原因状语从句引导词。句意：因为手机仍在保修期内，商店给换了新机。填 Since 或 Because。 二、阅读下面短文，根据短文内容回答问题 Ms. Zhao visited Sanya for a short holiday with her family. She rented a car from a local shop near the hotel. When she returned the car, the shop kept her deposit and did not give clear reasons. She felt worried because her trip was almost over and she needed the money for the train home. Then she remembered a local service platform for tourists. She followed the steps online and sent her evidence, including photos and payment records. She thought she might wait for several days. To her surprise, workers answered her on the same day and asked only a few more questions. The platform sent her case to the 12345 hotline and related offices. After checking the facts, the platform used a fast pay-first plan. Within about thirty minutes, her deposit money came back. Ms. Zhao said the service saved her travel trouble and made her feel safer when shopping in Sanya. The platform aims to reply in a few minutes and finish many small cases within one day. It helps visitors solve problems quickly, and then officers continue to check with the shops. Warm and fast service can protect both visitors and honest businesses. 6.Where did Ms. Zhao visit for a short holiday? _________________________________________________________________ 7.What problem did she have with the car shop? _________________________________________________________________ 8.What evidence did she send online? _________________________________________________________________ 9.How long did it take for her deposit money to come back after the check? _________________________________________________________________ 10.What does the platform aim to do for small cases? _________________________________________________________________ 【答案】 6.She visited Sanya. / In Sanya. 7.The shop kept her deposit and did not give clear reasons. 8.Photos and payment records. / She sent photos and payment records. 9.Within about thirty minutes. 10.It aims to finish many small cases within one day. / Reply fast and finish many small cases within one day. 【导语】本文记叙游客赵女士在三亚租车押金被扣后，通过本地旅游消费服务平台提交证据，约三十分钟内获先行赔付的经历。 【详解】 6.考查细节理解。句意：赵女士去哪里度短假。首段写明参观／前往三亚。 7.考查细节理解。句意：她与租车店发生了什么问题。首段写店铺扣留押金且未说明清楚理由。 8.考查细节理解。句意：她线上提交了哪些证据。第二段写到照片与付款记录。 9.考查细节理解。句意：核对后押金多久退回。第三段写约三十分钟内到账。 10.考查细节理解。句意：平台对小额案件的目标是什么。末段写许多小案争取一天内办结。 原创精品资源学科网独家享有版权，侵权必究！ 原创精品资源学科网独家享有版权，侵权必究！ 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造天津专用《英语 基础模块 3》（高教版第三版）《一课一练》，专辑共 40 练。 本卷为《英语 基础模块 3》（高教版第三版）Unit 4 Customer Service（Reading and Writing 2）的课前预习与课堂检测。 Unit 4 Customer Service 一课一练（3） Reading and Writing 2 【课前预习】 一、词汇变形 1._______ v. 抱怨；投诉 → _______ n. 抱怨；投诉 2._______ v. 道歉 → _______ n. 道歉 3._______ v. 递送 → _______ n. 递送 4._______ adj. 有耐心的 → _______ n. 耐心 5._______ adj. 真诚的 → _______ n. 真诚 6._______ v. 安排 → _______ n. 安排 7._______ v. 减少；降低 → _______ n. 减少；降低 8._______ v./n. 小心；关心 → _______ adj. 粗心的 【课堂检测】 一、语法填空 阅读下面短文，在空白处填入1个适当的单词或括号内单词的正确形式。 Last Saturday, Uncle Li went to a phone shop near his home to make a 1.______ (complain). He bought the phone only two weeks ago. The screen of his new phone stayed blank, and the battery could not be 2.______ (charge) properly. A young worker listened with great 3.______ (patient) and checked the receipt carefully. She offered a clear 4.______ (apologize) for the trouble and explained the next step in simple words. 5.______ the phone was still under guarantee, the shop exchanged it for a new one at once. 二、阅读下面短文，根据短文内容回答问题 Ms. Zhao visited Sanya for a short holiday with her family. She rented a car from a local shop near the hotel. When she returned the car, the shop kept her deposit and did not give clear reasons. She felt worried because her trip was almost over and she needed the money for the train home. Then she remembered a local service platform for tourists. She followed the steps online and sent her evidence, including photos and payment records. She thought she might wait for several days. To her surprise, workers answered her on the same day and asked only a few more questions. The platform sent her case to the 12345 hotline and related offices. After checking the facts, the platform used a fast pay-first plan. Within about thirty minutes, her deposit money came back. Ms. Zhao said the service saved her travel trouble and made her feel safer when shopping in Sanya. The platform aims to reply in a few minutes and finish many small cases within one day. It helps visitors solve problems quickly, and then officers continue to check with the shops. Warm and fast service can protect both visitors and honest businesses. 6.Where did Ms. Zhao visit for a short holiday? _________________________________________________________________ 7.What problem did she have with the car shop? _________________________________________________________________ 8.What evidence did she send online? _________________________________________________________________ 9.How long did it take for her deposit money to come back after the check? _________________________________________________________________ 10.What does the platform aim to do for small cases? _________________________________________________________________ 原创精品资源学科网独家享有版权，侵权必究！ 原创精品资源学科网独家享有版权，侵权必究！ 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $