4.1 Customer Service（Warming up; Listening and Speaking）-《英语 基础模块3》（高教版第三版）《一课一练》（原卷版+解析版）

**基本信息** 中职英语《基础模块3》Unit4同步练，采用课前预习+课堂检测分层设计，通过词汇→句型→综合应用路径巩固语言能力，适配中职学情提升学习效率。 **分层设计** |层次|知识覆盖|设计特色| |----|----------|----------| |课前预习|核心词汇（8词）、交际句型（8句）|基础认知题型，夯实语言知识基础| |课堂检测|词汇单选（10题）、补全对话（5空）|从单一词汇辨析到情境交际应用，梯度衔接紧密|

编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造天津专用《英语 基础模块 3》（高教版第三版）《一课一练》，专辑共 40 练。 本卷为《英语 基础模块 3》（高教版第三版）Unit 4 Customer Service（Warming up; Listening and Speaking）的课前预习与课堂检测。 Unit 4 Customer Service 一课一练（1） Warming up; Listening and Speaking 【课前预习】 一、核心词汇检测 1.n. 抱怨；投诉____ 2.v. 退还；退款____ 3.v. 调换____ 4.n. 收据____ 5.n. 保修（期）；保证____ 6.n. 电池____ 7.v. 充电____ 8.adj. 空白的____ 二、核心交际句型 — Excuse me, I would like to make a complaint. — I’m sorry to hear that. What’s the problem? — I’d like to have my sports watch refunded / exchanged. — Would you please show me your receipt? — Even if I charge it all night, the screen stays blank. — We’ll get it checked immediately. Please wait a minute. — Is it still under guarantee? — Yes. We can exchange the battery for you. 【课堂检测】 一、词汇单选 1. I’d like to make a ______ about the salty dish in your restaurant. A. complaint B. complete C. company D. compare 2. The shop agreed to ______ my money because the bag was broken. A. refuse B. refund C. remind D. reuse 3. My phone screen is broken. Can you ______ it for a new one? A. excuse B. explain C. exchange D. expect 4. Please keep the ______ after shopping. You may need it later. A. recipe B. receipt C. record D. report 5. The sports watch is still under ______, so free repair is possible. A. guide B. guest C. group D. guarantee 6. My phone stops working when the ______ is empty. A. battery B. bottle C. button D. butter 7. Don’t forget to ______ your phone before the long trip. A. change B. charge C. choose D. check 8. The watch has a ______ screen and shows nothing at all. A. black B. bright C. blank D. blue 9. Customers often ask for a ______ when the product is still new but broken. A. refund B. report C. result D. reason 10. Without a ______, the service center may not accept free exchange. A. receive B. receipt C. recent D. return 二、补全对话 根据对话内容，从方框中选出能填入空白处的最佳选项。选项中有两项为多余选项。 Salesperson: Good afternoon! What can I do for you, sir? Customer: 11. ______ Salesperson: What’s the problem? Customer: It always has a blank screen. 12. ______ Salesperson: When did you buy this sports watch? Customer: I bought it last month. Salesperson: I’m sorry for the inconvenience. 13. ______ Customer: OK. Here you are. Salesperson: Thanks for your patience. 14. ______ Is that OK? Customer: It’s OK. Thank you. Salesperson: 15. ______ A. Even if I charge it for a whole night, it still doesn’t work. B. I’d like to have this sports watch refunded. C. Where is the subway station near here? D. Would you please show me your receipt so that we can check the guarantee? E. We’ve exchanged a new sports watch for you. F. It’s my pleasure. G. How much did you pay for the meal? 原创精品资源学科网独家享有版权，侵权必究！ 原创精品资源学科网独家享有版权，侵权必究！ 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造天津专用《英语 基础模块 3》（高教版第三版）《一课一练》，专辑共 40 练。 本卷为《英语 基础模块 3》（高教版第三版）Unit 4 Customer Service（Warming up; Listening and Speaking）的课前预习与课堂检测。 Unit 4 Customer Service 一课一练（1） Warming up; Listening and Speaking 【课前预习】 一、核心词汇检测 1.n. 抱怨；投诉____ 2.v. 退还；退款____ 3.v. 调换____ 4.n. 收据____ 5.n. 保修（期）；保证____ 6.n. 电池____ 7.v. 充电____ 8.adj. 空白的____ 【答案】1.complaint 2.refund 3.exchange 4.receipt 5.guarantee 6.battery 7.charge 8.blank 二、核心交际句型 — Excuse me, I would like to make a complaint. — I’m sorry to hear that. What’s the problem? — I’d like to have my sports watch refunded / exchanged. — Would you please show me your receipt? — Even if I charge it all night, the screen stays blank. — We’ll get it checked immediately. Please wait a minute. — Is it still under guarantee? — Yes. We can exchange the battery for you. 【课堂检测】 一、词汇单选 1. I’d like to make a ______ about the salty dish in your restaurant. A. complaint B. complete C. company D. compare 【答案】A 【解析】句意：我想就你们餐馆过咸的菜品投诉。A.complaint 意为“抱怨；投诉”；B.complete 意为“完成；完整的”；C.company 意为“公司；陪伴”；D.compare 意为“比较”。make a complaint 为固定搭配，故选A。 2. The shop agreed to ______ my money because the bag was broken. A. refuse B. refund C. remind D. reuse 【答案】B 【解析】句意：商店同意退款，因为袋子坏了。A.refuse 意为“拒绝”；B.refund 意为“退还；退款”；C.remind 意为“提醒”；D.reuse 意为“再使用”。由 money 与 broken 可知是退款，故选B。 3. My phone screen is broken. Can you ______ it for a new one? A. excuse B. explain C. exchange D. expect 【答案】C 【解析】句意：我的手机屏坏了。你们能给我换一台新的吗？A.excuse 意为“原谅；借口”；B.explain 意为“解释”；C.exchange 意为“调换”；D.expect 意为“期待”。for a new one 提示“调换”，故选C。 4. Please keep the ______ after shopping. You may need it later. A. recipe B. receipt C. record D. report 【答案】B 【解析】句意：购物后请保留收据，以后可能用得上。A.recipe 意为“食谱”；B.receipt 意为“收据”；C.record 意为“记录”；D.report 意为“报告”。售后核对常需收据，故选B。 5. The sports watch is still under ______, so free repair is possible. A. guide B. guest C. group D. guarantee 【答案】D 【解析】句意：这块运动手表仍在保修期内，因此可能免费维修。A.guide 意为“向导；指南”；B.guest 意为“客人”；C.group 意为“组；团体”；D.guarantee 意为“保修（期）；保证”。under guarantee 为教材搭配，故选D。 6. My phone stops working when the ______ is empty. A. battery B. bottle C. button D. butter 【答案】A 【解析】句意：电池没电时我的手机会停机。A.battery 意为“电池”；B.bottle 意为“瓶子”；C.button 意为“按钮”；D.butter 意为“黄油”。与手机续航相关的是电池，故选A。 7. Don’t forget to ______ your phone before the long trip. A. change B. charge C. choose D. check 【答案】B 【解析】句意：长途出行前别忘了给手机充电。A.change 意为“改变；更换”；B.charge 意为“充电”；C.choose 意为“选择”；D.check 意为“检查”。手机电力语境选 charge，故选B。 8. The watch has a ______ screen and shows nothing at all. A. black B. bright C. blank D. blue 【答案】C 【解析】句意：这块表屏幕空白，什么都不显示。A.black 意为“黑色的”；B.bright 意为“明亮的”；C.blank 意为“空白的”；D.blue 意为“蓝色的”。shows nothing 对应 blank screen，故选C。 9. Customers often ask for a ______ when the product is still new but broken. A. refund B. report C. result D. reason 【答案】A 【解析】句意：产品仍新却已损坏时，顾客常要求退款。A.refund 意为“退款”；B.report 意为“报告”；C.result 意为“结果”；D.reason 意为“理由”。售后常见诉求是退款，故选A。 10. Without a ______, the service center may not accept free exchange. A. receive B. receipt C. recent D. return 【答案】B 【解析】句意：没有收据，服务中心可能不接受免费调换。A.receive 意为“收到”（动词）；B.receipt 意为“收据”；C.recent 意为“最近的”；D.return 意为“返回；归还”。核对保修需要收据，故选B。 二、补全对话 根据对话内容，从方框中选出能填入空白处的最佳选项。选项中有两项为多余选项。 Salesperson: Good afternoon! What can I do for you, sir? Customer: 11. ______ Salesperson: What’s the problem? Customer: It always has a blank screen. 12. ______ Salesperson: When did you buy this sports watch? Customer: I bought it last month. Salesperson: I’m sorry for the inconvenience. 13. ______ Customer: OK. Here you are. Salesperson: Thanks for your patience. 14. ______ Is that OK? Customer: It’s OK. Thank you. Salesperson: 15. ______ A. Even if I charge it for a whole night, it still doesn’t work. B. I’d like to have this sports watch refunded. C. Where is the subway station near here? D. Would you please show me your receipt so that we can check the guarantee? E. We’ve exchanged a new sports watch for you. F. It’s my pleasure. G. How much did you pay for the meal? 【答案】11.B 12.A 13.D 14.E 15.F 【导语】本篇是一则售后服务对话。顾客因运动手表黑屏要求退款，店员核对收据与保修后为其调换新表。 【详解】 11.考查情景交际。句意：我想退掉这块运动手表。开场问能为对方做什么，B 直接提出诉求。 12.考查上下文衔接。句意：即使充一整夜电，它仍不工作。上句说黑屏，A 用 even if 补充故障细节。 13.考查情景交际。句意：请出示收据，以便我们核对是否仍在保修期内。售后常规步骤，D 符合。 14.考查上下文衔接。句意：我们已经为您调换了一块新运动手表。后文问 Is that OK，E 说明处理结果。 15.考查情景交际。句意：不客气／我很乐意。顾客道谢后，F 为礼貌回应。 原创精品资源学科网独家享有版权，侵权必究！ 原创精品资源学科网独家享有版权，侵权必究！ 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $