《商务英语》2.会见客户-山东省（春季高考）国际商务类 查漏补缺背诵手册（默写版+背诵版）

编写说明：本手册专为山东省春季高考国际商务类考生打造，聚焦备考阶段 “查漏补缺” 核心需求。内容紧扣考纲，精选高频考点与易错点，将复杂知识点拆解为易记内容，适配碎片化背诵场景，确保考点针对性与实用性，助力考生快速补齐知识短板。 本套内容是《商务英语》的考纲背诵内容： 2.会见客户 （1）了解会见客户的词汇和常见句型。 （2）熟练运用英文进行自我介绍和相互介绍。 山东省（春季高考）国际商务类 《商务英语》查漏补缺背诵手册 2.会见客户 1.Before a business meeting, we should confirm key information with the 5W1H rule: Who, When, Where, What, Why and How . 2.Check whether the visitor has made a prior appointment before receiving a business guest. 3.For business reception, staff should dress formally / appropriately and keep neat personal appearance. 4.When meeting guests, stand up, smile and give a warm greeting . 5.When introducing people, we first introduce the junior person to the senior / higher rank person. 6.The standard polite sentence for asking for a business card: “May I have your business card?” 7.When receiving the other person’s business card, read it carefully and do not put it directly into your pocket without looking. 8.In facetoface talks, keep proper eye contact to show respect and attention. 9.During discussion, we should listen carefully before giving our own opinions. 10.When you cannot agree with the client’s idea, express disagreement politely instead of arguing sharply. 11.Do not interrupt others while they are expressing their ideas. 12.At the end of a meeting, we need to summarize key points and agreed action items. 13.Before seeing guests off, confirm nextstep contact and agreed deadlines . 14.When saying goodbye, wait for the guest to leave first. 15.After client visits, sort out meeting notes and send a followup email in time. 16.In business conversations, avoid private, sensitive and controversial topics. 17.If you fail to understand the guest’s words, use polite sentences to ask for clarification . 18.The sentence “I’m glad you could make it” is used for welcoming a guest’s arrival. 19.If the manager is temporarily occupied, offer guests drinks and reading materials while they wait . 20.After the meeting, record action items, responsible persons and time limits for followup. 21.What preparations should you finish before meeting a business client? 【Answer】① Confirm meeting information with the 5W1H checklist (Who, When, Where, What, Why, How). ② Check if the guest has made a prior appointment. ③ Prepare meeting documents, business cards, writing tools. ④ Adjust personal dress and appearance to be formal and neat. ⑤ Prepare meetingroom environment and simple drinks for visitors. 22.Describe the correct etiquette for exchanging business cards. 【Answer】 ① Offer your own card with both hands; state your name and position briefly. ② Receive the other person’s card with both hands. Read the content carefully. ③ Do not fold or scribble on the received business card. Do not stuff it directly into your pocket without reading. ④ You may place the card on the table during the talk for reference. 23.What are the key skills during facetoface business discussion with clients? 【Answer】 ① Listen patiently; do not interrupt the guest’s speech. Keep proper eye contact. ② Ask polite questions to figure out the real needs of the customer. ③ Express your ideas clearly and concisely. ④ Disagree politely instead of arguing. Avoid sharp, impolite words. ⑤ Focus on business topics; stay away from private or controversial subjects. 24.What should you do if you do not fully understand what the client has said? Give one polite English example sentence. 【Answer】 Do not pretend to understand. Politely ask for clarification. Example sentence: “Could you please clarify that point for me?” 25.What are the main steps to end a business meeting properly? 【Answer】 ① Summarize the key points and all agreed action items. ② Confirm responsible persons and time limits for followup work. ③ Express thanks for the guest’s time and visit. ④ Polite farewell; let guests leave first. 26.List the main followup tasks after a client meeting. 【Answer】 ① Sort out meeting notes and record action items clearly. ② Send a followup email to the guest to confirm agreements. ③ Assign related internal work according to meeting results. ④ Keep regular contact as scheduled. 27.What bad manners should we avoid in clientmeeting scenarios? 【Answer】 ① Interrupting other people’s conversation. ② Looking around or playing with mobile phones while listening. ③ Arguing directly when holding different opinions. ④ Carelessly handling other people’s business cards. ⑤ Talking about private income, religion or other controversial topics. 28.Translate and explain the usage of this typical businessmeeting sentence: “It was a pleasure meeting you. We will keep in touch.” 【Answer】 Translation: 很高兴与您会面，我们会保持联系。 Usage: Standard polite sentence for closing a facetoface business talk, used when saying goodbye to business guests. 29.If your supervisor is delayed and cannot meet the arriving guest immediately, what will you do? 【Answer】 ① Greet and seat the guest politely. Explain the situation and make an apology. ② Offer drinks and reading materials for waiting. ③ Keep updating the guest about the expected waiting time. ④ Inform the supervisor of the guest’s arrival in time. 30.Please briefly explain the rule for introducing two business people to each other. 【Answer】 Introduce the person of lower rank / junior position to the seniorrank person first. Mention each party’s full name and job title clearly. 学科网（北京）股份有限公司 $ 编写说明：本手册专为山东省春季高考国际商务类考生打造，聚焦备考阶段 “查漏补缺” 核心需求。内容紧扣考纲，精选高频考点与易错点，将复杂知识点拆解为易记内容，适配碎片化背诵场景，确保考点针对性与实用性，助力考生快速补齐知识短板。 本套内容是《商务英语》的考纲背诵内容： 2.会见客户 （1）了解会见客户的词汇和常见句型。 （2）熟练运用英文进行自我介绍和相互介绍。 山东省（春季高考）国际商务类 《商务英语》查漏补缺背诵手册 2.会见客户 1.Before a business meeting, we should confirm key information with the 5W1H rule: Who, When, Where, What, Why and . 2.Check whether the visitor has made a before receiving a business guest. 3.For business reception, staff should dress and keep neat personal appearance. 4.When meeting guests, stand up, smile and give a warm . 5.When introducing people, we first introduce the junior person to the rank person. 6.The standard polite sentence for asking for a business card: “May I have your ?” 7.When receiving the other person’s business card, read it carefully and do not put it directly into your without looking. 8.In facetoface talks, keep proper contact to show respect and attention. 9.During discussion, we should carefully before giving our own opinions. 10.When you cannot agree with the client’s idea, express disagreement instead of arguing sharply. 11.Do not others while they are expressing their ideas. 12.At the end of a meeting, we need to key points and agreed action items. 13.Before seeing guests off, confirm nextstep contact and agreed . 14.When saying goodbye, wait for to leave first. 15.After client visits, sort out meeting notes and send a followup in time. 16.In business conversations, avoid private, sensitive and topics. 17.If you fail to understand the guest’s words, use polite sentences to ask for . 18.The sentence “I’m glad you could make it” is used for a guest’s arrival. 19.If the manager is temporarily occupied, offer guests drinks and reading materials while they . 20.After the meeting, record action items, responsible persons and for followup. 21.What preparations should you finish before meeting a business client? 22.Describe the correct etiquette for exchanging business cards. 23.What are the key skills during facetoface business discussion with clients? 24.What should you do if you do not fully understand what the client has said? Give one polite English example sentence. 25.What are the main steps to end a business meeting properly? 26.List the main followup tasks after a client meeting. 27.What bad manners should we avoid in clientmeeting scenarios? 28.Translate and explain the usage of this typical businessmeeting sentence: “It was a pleasure meeting you. We will keep in touch.” 29.If your supervisor is delayed and cannot meet the arriving guest immediately, what will you do? 30.Please briefly explain the rule for introducing two business people to each other. 学科网（北京）股份有限公司 $