4.5 Customer Service（Culture Understanding & Group Work）-《英语 基础模块3》（高教版第三版）《一课一练》（原卷版+解析版）

**基本信息** 中职英语《基础模块3》Unit 4同步练，分课前预习与课堂检测两层，以词汇→短语→句子→语篇递进设计，夯实语言基础并提升文化意识与思维品质。 **分层设计** |层次|知识覆盖|设计特色| |----|----------|----------| |课前预习|核心词汇（8词）、重点短语（8组）、课文难句（3句）|通过填空、翻译题夯实基础，培养自主学习能力| |课堂检测|词汇应用（5题单选）、语篇综合（10空完形）|单选聚焦词义辨析，完形填空融合文化情境，衔接高职分类考试考法|

编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造贵州专用《英语 基础模块3》（高教版第三版）《一课一练》，专辑共40练，完全对接贵州高职分类考试考法。 本卷为《英语 基础模块3》（高教版第三版）Unit 4 Customer Service（Culture Understanding & Group Work）的课前预习与课堂检测。 Unit 4 Customer Service 一课一练（5） Culture Understanding & Group Work 【课前预习】 一、核心词汇检测 1. v. 减少____ 2. n. 折扣____ 3. n. 损失____ 4. v. 承诺____ 5. n. 信任____ 6. adj. 有礼貌的____ 7. n. 文化____ 8. n. 会议____ 【答案】1.reduce 2.discount 3.loss 4.promise 5.trust 6.polite 7.culture 8.meeting 二、课文重点短语 1. 商务文化____ 2. 为会议做好准备____ 3. 准时____ 4. 耐心等待____ 5. 避免施加压力____ 6. 建立信任____ 7. 提供清楚的信息____ 8. 尊重不同习惯____ 【答案】1.business culture 2.prepare for a meeting 3.be on time 4.wait with patience 5.avoid giving pressure 6.build trust 7.give clear information 8.respect different habits 三、课文难句翻译 1. 原句：Good service begins with respect, although respect may be shown in different ways. 译文：优质服务始于尊重，尽管不同文化表达尊重的方式可能不同。 2. 原句：In some places, workers explain every step so that customers can make a careful choice. 译文：在一些地方，工作人员会解释每个步骤，以便顾客作出慎重选择。 3. 原句：Since trust grows through small actions, a sincere reply is often more useful than a long promise. 译文：由于信任通过细小行动逐渐建立，真诚的回复往往比冗长的承诺更有用。 【课堂检测】 一、词汇单选（5题） 1. The shop will ________ the price by ten yuan. A. reduce B. receive C. return D. reach 【答案】A 【详解】考察动词词义辨析。句子翻译：商店将把价格降低十元。A.reduce 降低；B.receive 收到；C.return 返回；退还；D.reach 到达。reduce the price意为“降低价格”，故选A。 2. Regular customers can get a small ________. A. distance B. direction C. discount D. difference 【答案】C 【详解】考察名词词义辨析。句子翻译：老顾客可以获得小额折扣。A.distance 距离；B.direction 方向；C.discount 折扣；D.difference 差异。get a discount意为“获得折扣”，故选C。 3. The broken goods caused a ________ to the small business. A. line B. loss C. lesson D. list 【答案】B 【详解】考察名词词义辨析。句子翻译：破损商品给这家小企业造成了损失。A.line 线；B.loss 损失；C.lesson 课程；D.list 清单。cause a loss意为“造成损失”，故选B。 4. The company made a ________ to reply within one day. A. problem B. plan C. practice D. promise 【答案】D 【详解】考察名词词义辨析。句子翻译：公司承诺在一天内回复。A.problem 问题；B.plan 计划；C.practice 实践；D.promise 承诺。make a promise意为“作出承诺”，故选D。 5. A clear answer can help build customer ________. A. trust B. trip C. trade D. team 【答案】A 【详解】考察名词词义辨析。句子翻译：清楚的答复有助于建立顾客信任。A.trust 信任；B.trip 旅行；C.trade 贸易；D.team 团队。build customer trust意为“建立顾客信任”，故选A。 二、完形填空（10空） Customer service may look different around the world. In China, workers prepare papers before a business meeting and arrive ____6____ time. Small talk helps people relax ____7____ the real discussion starts. In some countries, decisions take longer. Workers need ____8____ and should not push customers. In other places, people prefer a quiet, direct talk. They may not ____9____ private information. These habits are different, ____10____ they share one aim: respect. A worker should listen ____11____ and explain each step in basic words. A sincere ____12____ can protect trust. It is also important ____13____ a fair solution. Even though cultures differ, customers ____14____ want clear information and honest action. Learning local habits helps a company serve people ____15____. 6. A. in B. on C. at D. for 7. A. after B. if C. before D. because 8. A. patience B. patient C. patiently D. patients 9. A. shares B. shared C. sharing D. share 10. A. or B. but C. so D. because 11. A. carefully B. care C. careful D. careless 12. A. apologize B. apologized C. apology D. apologizing 13. A. offer B. offered C. offering D. to offer 14. A. never B. still C. only D. hardly 15. A. better B. well C. good D. best 【答案】6．B 7．C 8．A 9．D 10．B 11．A 12．C 13．D 14．B 15．A 【导语】本文是一篇文化说明文，通过会议准备、沟通节奏和问题处理等具体做法，说明不同商务文化中的客户服务都以尊重、清楚和诚信为基础。 【详解】6．考查介词。on time意为“准时”，为固定搭配。 7．考查连词。先闲谈放松，再开始正式讨论，应用before。 8．考查名词。need后需要名词patience作宾语。 9．考查动词。情态动词may not后接动词原形share。 10．考查连词。习惯不同与目标相同构成转折，应用but。 11．考查副词。修饰动词listen应用副词carefully。 12．考查名词。不定冠词a和形容词sincere后需要名词apology。 13．考查不定式。It is important to do sth.为固定结构。 14．考查副词。即使文化不同，顾客仍然需要清楚信息，应用still。 15．考查副词比较级。了解当地习惯能让企业服务得更好，应用better。 原创精品资源学科网独家享有版权，侵权必究！ 原创精品资源学科网独家享有版权，侵权必究！ 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造贵州专用《英语 基础模块3》（高教版第三版）《一课一练》，专辑共40练，完全对接贵州高职分类考试考法。 本卷为《英语 基础模块3》（高教版第三版）Unit 4 Customer Service（Culture Understanding & Group Work）的课前预习与课堂检测。 Unit 4 Customer Service 一课一练（5） Culture Understanding & Group Work 【课前预习】 一、核心词汇检测 1. v. 减少____ 2. n. 折扣____ 3. n. 损失____ 4. v. 承诺____ 5. n. 信任____ 6. adj. 有礼貌的____ 7. n. 文化____ 8. n. 会议____ 二、课文重点短语 1. 商务文化____ 2. 为会议做好准备____ 3. 准时____ 4. 耐心等待____ 5. 避免施加压力____ 6. 建立信任____ 7. 提供清楚的信息____ 8. 尊重不同习惯____ 三、课文难句翻译 1. 原句：Good service begins with respect, although respect may be shown in different ways. 2. 原句：In some places, workers explain every step so that customers can make a careful choice. 3. 原句：Since trust grows through small actions, a sincere reply is often more useful than a long promise. 【课堂检测】 一、词汇单选（5题） 1. The shop will ________ the price by ten yuan. A. reduce B. receive C. return D. reach 2. Regular customers can get a small ________. A. distance B. direction C. discount D. difference 3. The broken goods caused a ________ to the small business. A. line B. loss C. lesson D. list 4. The company made a ________ to reply within one day. A. problem B. plan C. practice D. promise 5. A clear answer can help build customer ________. A. trust B. trip C. trade D. team 二、完形填空（10空） Customer service may look different around the world. In China, workers prepare papers before a business meeting and arrive ____6____ time. Small talk helps people relax ____7____ the real discussion starts. In some countries, decisions take longer. Workers need ____8____ and should not push customers. In other places, people prefer a quiet, direct talk. They may not ____9____ private information. These habits are different, ____10____ they share one aim: respect. A worker should listen ____11____ and explain each step in basic words. A sincere ____12____ can protect trust. It is also important ____13____ a fair solution. Even though cultures differ, customers ____14____ want clear information and honest action. Learning local habits helps a company serve people ____15____. 6. A. in B. on C. at D. for 7. A. after B. if C. before D. because 8. A. patience B. patient C. patiently D. patients 9. A. shares B. shared C. sharing D. share 10. A. or B. but C. so D. because 11. A. carefully B. care C. careful D. careless 12. A. apologize B. apologized C. apology D. apologizing 13. A. offer B. offered C. offering D. to offer 14. A. never B. still C. only D. hardly 15. A. better B. well C. good D. best 原创精品资源学科网独家享有版权，侵权必究！ 原创精品资源学科网独家享有版权，侵权必究！ 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $